Rue La La Customer Service Issues

I recently purchased a pair of SW boots and unfortunately experienced some issues with the soles getting damaged easily. After reaching out to Rue La La for customer service, they were able to repair the boots within 2 weeks. Despite taking extra care with the boots, both soles have become damaged again. This has left me feeling disappointed as the quality of these boots seems to be less durable compared to my other pairs of Stuart Weitzman shoes. I have never had to repair shoes twice in just 2 months and had to wait a total of 4 weeks for repairs. I am requesting an 80% refund due to the time and money spent on this issue. Although this was my first purchase from Rue La La, I had high hopes based on your reputation. I believe in your team and hope we can find a resolution to this quality concern.

Hello, I emailed customer service on January 9th and received a reply suggesting to clear my cookies, which I had already done. I am facing an issue while trying to order two items on the app. Firstly, I am attempting to purchase the Danni 14k mini bezel stackable ring priced at $20.19. Despite the item showing 2 left in stock, when I select my size and click add to bag, a message appears saying it is sold out. After refreshing the page, the same issue persists. Similarly, when trying to order the Brioni snug Wool-blend crewneck sweater, also priced at $20.19, the same error message appears regardless of the item showing in stock. This is frustrating as I am unable to complete my purchase even though the items are displayed as available. I hope to resolve this issue promptly as I have other items in my bag awaiting purchase. Thank you. Regards, Chris R.

I requested a return label for seven items, but each return label had a different missing item listed incorrectly. The customer service chat got cut off three times before resolving. The service rep repeatedly asked for the order number even though my internet was down. After numerous attempts, a return label was sent, but it was also incorrect, and a credit deduction discrepancy of $60 was noted. The customer service reps were rude and unhelpful. When requesting a password reset link, the link provided was invalid after only 20 minutes, though it should have been valid for 24 hours according to Apple support. - Gregory

I ordered 5 Pandora bangles in different colors, but one had a missing rhinestone. I purchased a replacement in blue online yesterday. To my dismay, I can only receive a credit to my account if I use the free shipping label provided. It seems unjust considering the defect was in the original item. I have already bought a replacement to ensure availability. Now, to return the flawed bangle, I am required to pay $9.99 for shipping. I believe my second order is being processed. It is unfair to charge me for returning a defective product. I expect a refund to my card and a complimentary shipping label. Kindly reach out to me to detail how this matter will be resolved. Thank you for your help. C.G. at [redacted] or via email. Order Number: #[redacted] - Pandora Blue Radiant Hearts Silver Bangle (defective - missing crystal).

A few months back, I reached out to inquire about a refund for two items - an LED facial mask and a faulty steamer. I was promised a return label via mail, which I never received. Due to a family medical emergency, I couldn't follow up on the return. I am frustrated as both items were pricey, particularly the facial mask. Any guidance on this matter would be greatly appreciated. Thank you. Eileen S.

I recently ordered 7 pairs of earrings (Order# [redacted]), but decided to keep only 2 pairs and return the other 5. Upon receiving the items, I noticed there were two different return addresses on the forms, resulting in me having to pay for shipping twice at $9.99 each. I reached out to customer service for assistance, but have not received a response. I paid a total of $9.99 for shipping the $[redacted].12 worth of earrings, opting for a Rue La La credit of $54.42 for the second shipment. However, after checking my account, I saw a credit of $[redacted].54 instead of the expected $44.43 ($54.42 - $9.99). Moreover, the package I returned was lightweight, making me question the need to pay $9.99 for its shipment. I attempted to engage in a live chat with a Rue La La representative multiple times without success. Can someone provide guidance on this matter?

I did not intend to make a purchase with Order # [redacted]. I was simply testing the "Extra 15 code" to see if it was valid before proceeding to review my order. I tried to cancel the order immediately but was unsuccessful. Within minutes, I attempted to follow the instructions provided by the company to cancel the order, but I had no success. The information displayed on the order page was also inaccurate. I kindly request the cancellation of my order as I do not have the necessary funds to complete this purchase.