Royal Bank of Canada Customer Service Issues

Hola, buenos días señor o señora. Me llamo Luis Rolando Collado, de la ciudad de Vera, provincia de Santa Fe. Quisiera hacer una consulta sobre un legado de parte de mi tío que vivió y trabajó en Ontario. Su nombre era Alex Clark Collado, y era empresario. Lamentablemente falleció en [redacted] a causa de COVID-19. En [redacted], realizó un depósito de 78,[redacted],[redacted] dólares. El señor David McKay, jefe del Royal Bank de Canadá, se puso en contacto conmigo por correo electrónico para informarme sobre el legado dejado por mi tío y solicitando ubicarme en Argentina. He enviado toda mi documentación personal y datos. Me gustaría confirmar la legalidad y autenticidad de esta situación, ya que no he tenido más noticias sobre mi tío Alex ni sobre su dinero. Agradecería mucho cualquier información al respecto. Atentamente, Luis Rolando Collado. Mi número de celular es +[redacted]48, en la ciudad de Vera, provincia de Santa Fe.

Dear Banco Royal Bank of Canada, I am contacting you to clarify the doubts regarding the inheritance of Mr. Maya Juan Zarate, who has passed away. As his only relative, Edinson Palacio Zarate, I reached out to you for the process of releasing the funds. Due to family reasons, I couldn't travel to Canada, and the bank assigned me the lawyer Gareth Santos Tiongan, providing me with the serial number XRBCN[redacted]. I communicated via email with Mr. Gareth, who guided me through the fund release process. My concern arises when I received an email from the bank stating that the funds had been sent to my account in Homestead, Florida, where I currently reside. However, I then received another email from the bank informing me that the funds were being held by the corresponding bank in New York. After receiving a letter from you sent by the IRS, I scheduled an appointment with the IRS to inquire about the letter and the whereabouts of the funds. To my surprise, the agent informed me that the letter was fake. I approached Mr. Gareth to understand this discrepancy. They are asking for $25,[redacted] to process tax authorization documents, but I am unable to pay this as I do not speak English, and I can't leave the United States at the moment. Sincerely, Mr. Edinson Palacio Zarate Cell: [redacted]-[redacted] Email: [redacted]

Hello, I am Ibrahim Alami, I would like to inquire about a message I received. Here is the translated message for your reference: "Hello Ibrahim Alami, I am Mr. David McKay from Toronto, Canada. I am the President and CEO of the Royal Bank of Canada. I appreciate your acceptance of my request here on Facebook. I believe it is God's will for us to meet at this very short notice as I have an urgent and important business discussion I would like to share with you. It concerns your surname and nationality, and I believe it will be of interest and benefit to you. I am writing to you regarding a man/citizen from your country, Mr. Alex Alami, who owned a gold mining company here in Canada and was also one of the largest contributors to our bank, the Royal Bank of Canada. Unfortunately, Mr. Alex was among the deceased victims of the Coronavirus (COVID-19) in December [redacted]. He did not mention any relatives/heir when he opened the fixed deposit account in our bank and deposited $78,[redacted],[redacted].00 USD for the purpose of establishing a car manufacturing company in your country. As a prominent businessman and frequent traveler, Mr. Alex did not have any heirs and no mention was made of any relatives. My bank's board management team has no information about this so far, and they are unaware of the account and his death. The only reason I know about this is that I am the President and CEO of the bank, and any transaction of this nature must be confirmed by me for it to be completed, along with the bank manager's approval. Therefore, the only people who know about this matter are you, me, and the bank manager, and the transaction will be successfully executed between us three. The bank management team I deal with held a meeting last week to conduct a banking verification process to note the dormant and private deposit accounts. I was aware this would happen, and that is why I was looking for a way to handle the situation before my bank's board management team discovers it because if they do, they will request a share of the money among themselves, which I can refuse, and I do not want that to happen. That is why I was pleased to see your details. We are now seeking your cooperation to have you presented as the heir to the account, given that you share the same surname and nationality as Mr. Alex. The bank branch I deal with will transfer the account to you through my authority and the bank manager. There is no risk involved. The transaction will be conducted under a lawful arrangement that will protect you from any legal breach. It is better to claim the money rather than allow my bank managers to share it among

Dear all, I recently received an email informing me of being the potential sole heir of a Canadian relative named Alex with a similar surname, who unfortunately passed away due to COVID-19. The email claims that the necessary account details have been changed to reflect me as the next of kin. I am seeking clarification on the authenticity of this information and how any potential inheritance would be transferred since I am not a client of the bank mentioned in the email. Thank you, Dr. Carlo Frisotti

I am writing to address two concerns. Firstly, I have noticed discrepancies in my transactions with the bank. Despite authorizing a specific amount, a different sum was deducted from my account. For instance, I authorized $50.50 for my Rogers Communications bill payment, but $58.08 was withdrawn. This happened five times with various transactions. I contacted customer service, but after explaining my situation calmly, they disconnected the call three times. Given that I am on a fixed income, every cent is crucial to me. Secondly, this issue has persisted for months, and I have been unsuccessful in resolving it. Unauthorized deductions are affecting me financially. I am considering involving the press as this feels like theft and is unacceptable. I urge you to assist me in rectifying this matter promptly before I escalate it further. Thank you for your prompt attention to this matter.

Subject: Inquiry Regarding Email About Funds To Whom It May Concern, I recently received an email claiming I have USD $12.0 billion in Royal Bank of Canada from an individual I am unfamiliar with. While the sender provided a name and an email address, I am skeptical of the legitimacy of this message. I have no knowledge of winning any competition with Coca Cola of Canada, and the large sum mentioned seems dubious considering my existing funds in Canada. I am reaching out to seek assistance from your legal department or a designated person to investigate the validity of this communication. I believe it is essential to determine if this is a fraudulent attempt or a genuine notification. I have documented all related emails, including my responses, and I am prepared to provide further evidence on this matter. Thank you for your attention to this concern. Sincerely, Mr. J.P. Dixon Namibia, South Western Africa

I have all the necessary details for a transaction to be made to my bank account in Holland. My information is: Name: Marcello De Leijer Branch: [redacted] Halifax Region Municipality Account Name: Jacob Anthony Account Number: 04 [redacted] [redacted] Bank Name: Royal Bank of Canada Swift Code: ROYCCAT2XXX Corresponding Bank: Bank of America Account Number: [redacted][redacted] USA: [redacted]58 5A[redacted] I am unable to send a photo, but everything has been approved. I would like a €[redacted] Swift Transaction to my bank account in Holland. Please confirm this transaction as soon as possible. You can reach me via phone at +[redacted]6. Thank you. Best regards, Marcello De Leijer.

I've tried contacting RBC four times within the span of 10 days to transfer money from my savings account to our joint account, but have been unsuccessful each time. The service representatives assured me four times that someone would call back at 4:00 pm but no one did. I provided all necessary details like account numbers, addresses, and personal information to different RBC representatives over the phone. I reside in Mexico with my husband Wayne and we have been loyal customers of RBC for over 30 years. I would appreciate speaking with someone to resolve this issue promptly. Thank you. Antoni J Law.

RECHERCHE DE COMPTE BANCAIRE DE FEU M. ALEX KITOUS Je m'appelle M. Abdelaziz Kitous et je vous écris concernant le compte bancaire de feu mon oncle, M. Alex Kitous. Malheureusement, il est décédé le 15 décembre [redacted] des suites du coronavirus. Avant son décès, il m'avait informé de son compte détenu dans votre banque. Les détails du compte sont les suivants : - Nom du déposant : Alex Clark Kitous - Compte déposé en dépôt fixe privé A/C No :(RBC_[redacted]) - Date de dépôt : 2 février [redacted].

Dear Sir or Madam, I wanted to update you on the law firm you referred me to for transferring my late uncle's inheritance from his bank account (account number: [redacted]) to my account in Jordan. Unfortunately, there have been delays due to my current unavailability to travel to Canada where the law firm is located. This situation is causing hardship for my family and me emotionally. Your prompt response would be greatly appreciated. Thank you.

Dear Institute, I am writing to report a scam involving RBC and Mrs. Kristalina Georgieva regarding a loan of 65,[redacted] euros for a chalet in Ghilarza, Oristano. I transferred [redacted] euros as requested, but the loan was never activated. Transfers to Banca San Paolo were blocked before being collected. I have contacted the Guardia di Finanza and the Postal Police to take action against online scams. Please find the attached contract signed by RBC, Kristalina Georgieva, and myself. You can reach me at [redacted] or via WhatsApp at [redacted]. Best regards, Salvatore Angelo Firinu

I made a purchase on venum.com, but later cancelled my order. I was charged [redacted].21$ CAD on my credit card. The customer service representative assured me of a refund, however, I ended up with an extra charge of [redacted].99$ CAD. Despite being told the refund was processed on their end, the money did not come back to my account. Now, I am being advised to contact my bank for resolution. I am willing to share the email communication over the phone if needed. All I want is to get my [redacted]$ back.

Dear Esteemed Royal Bank of Scotland Team, A sum of money was erroneously transferred from Bank Muscat in the Sultanate of Oman to account number GB08RBOS[redacted][redacted]. Unfortunately, we are unable to ascertain the recipient's name or the procedure for recovering the transferred funds. Kindly provide us with the company's name or the necessary steps to reclaim the amount transferred from the Sultanate of Oman in June [redacted]. I can be contacted via email at [redacted]. Thank you.

I am writing to share my deep concern and frustration regarding an ongoing issue with our RBC account. As loyal customers for over a decade, we have always appreciated RBC's services. However, recent events have left us disappointed and considering moving our accounts to another bank. The problem began when Blue Cross mistakenly sent a payment to an old Transit # ([redacted]-[redacted]) instead of the correct Transit # ([redacted]-[redacted]) linked to our RBC account. Consequently, funds were deposited into an invalid account under the name of Whitney Cant. This error has caused significant financial strain, and while we acknowledge our part in the initial mistake, we believe both RBC and Blue Cross share responsibility in resolving this matter. We are familiar with the bank account recycling practice, and it leads us to think that RBC, who received funds in the name of Whitney Cant without flagging the transaction as an error, should take responsibility for tracing these funds and returning them to Blue Cross or the correct account. We were disappointed when RBC's representatives placed all the blame on us and suggested Blue Cross should have verified the account details. As valued customers, we expected RBC to provide assistance in resolving this issue rather than leaving us to handle it alone. Blue Cross mentioned that RBC can trace the transaction and potentially recover the funds. However, the response from your partners and associates has been unhelpful, showing little willingness to find solutions. We kindly urge RBC to: 1. Reassess the account issue and explore all avenues to trace and recover the funds. 2. Establish open communication with Blue Cross to promptly resolve the matter. 3. Provide regular updates on the investigation's progress. 4. Demonstrate a commitment to customer satisfaction by offering an appropriate remedy or compensation if necessary. As a customer-focused bank, we believe RBC values its clients and aims to uphold its reputation. We trust that our concerns will be addressed promptly and effectively. Please provide details within two weeks on the steps RBC plans to take. Failure to receive a satisfactory response may lead to us transferring our accounts to another financial institution. Thank you for your attention to this matter. We look forward to a positive and proactive resolution.

Hello, I am looking to deposit $90,[redacted] with RBC. Are there any current GIC promotions available? Also, do you have a refer-a-friend promotion? What is the current highest GIC rate being offered? If I want to repurchase the GIC after 1 year, is that possible? Could you please clarify if there are any bank or transfer fees associated with this process? In case TD charges a transfer fee, would RBC reimburse it? I am interested in knowing if the transfer can be completed online and if RBC will notify me via email once the transfer is done. I want to ensure my funds are not idle during this process. After RBC receives the money, how long will it take for it to become a GIC? Will it be done automatically, or do I need to purchase the GIC separately once the funds are in the new account? Thank you, Lilly

Hello, Moderators. I am Mr. David M. from Toronto, Canada. I am the President and CEO of the Royal Bank of Canada. Firstly, I'd like to express my gratitude for accepting my request here on Instagram, and I want to assure you that you won't regret it. It seems to be destined for us to connect at this very brief moment. I am currently involved in urgent and important business discussions, and I believe that what I have to share with you will benefit you and your family due to its relevance to your surname and nationality. I am reaching out to you regarding a gentleman/citizen from your country, Mr. Alex M., an international businessman who had accounts with our bank. Unfortunately, Mr. Alex passed away due to COVID-19, and he did not designate any heirs or relatives when he opened his fixed deposit account with us. I am the only one aware of this along with you, and I request your collaboration to claim the funds as we share the same last name and nationality. Please maintain the confidentiality of this communication. I eagerly await your prompt response via my official email address below. Email: [redacted] Best regards; Mr. David A. McKay

Someone is sending concerning messages claiming to be the CEO of a bank for fraudulent purposes. Here are some of the messages that have been received: "I understand you, my dear friend, but I assure you my proposal is [redacted]% risk-free and legal. I believe you are a good person who will not abscond once you receive the funds." "I am Mr. David McKay, the CEO of Royal Bank of Canada, and I need your cooperation to facilitate a transaction involving the funds of the late Mr. Alex Motahar." The CEO is asking for trust and collaboration to act as a relative of the deceased account holder. The email address provided for further communication is [redacted]

I initiated a Visa claim, but I am unable to reach the merchant as I am unsure of their identity. I have spent a total of four hours over two phone calls with Visa Dispute, but the representative stated that I must contact the merchant, which I am unable to do since I do not recognize the transaction or the merchant's information. My Visa card is currently locked, and I urgently require it for important monthly payments. I am in need of assistance.

Hello, I am based in London, UK and recently received an email from you about opening a new account. I want to clarify that I did not initiate this process, and I am concerned someone may be using my information. Kindly investigate this matter promptly and confirm that you do not have any of my personal details in your system. Thank you.

Greetings Friend Shahad, I appreciate your prompt reply to my previous communication. I am Mr. Samir Midani, the Head of the Internal Audit Department at Royal Bank of Canada in Ottawa. I act as the personal manager for Late Engineer Abdullah Waleed Almana, a foreign client who shares the same family name and nationality as yourself. I must deliver important news regarding his unfortunate passing and the remaining funds of US$5.1 million that he had previously deposited with our institution for overseas investments. Tragically, during the recent global pandemic, Engineer Abdullah fell victim to COVID-19 and subsequently passed away. Before his demise, he entrusted me with the knowledge of his funds within our bank, expressing his wish for these funds to be used for charitable and humanitarian causes in his home country. The late Engineer obtained these funds from his business activities as a Petrochemical Engineer and contractor, providing agricultural equipment and heavy industrial machinery to various companies. I have considered it appropriate to involve you in this matter since you share the same family name and nationality as the deceased. By presenting you as the next of kin to our bank, we can legally transfer the funds to you as the designated beneficiary for charitable endeavors in Engineer Abdullah's memory. Failure to act promptly may lead to the confiscation of the funds by the government once they are deemed abandoned. Kindly respond urgently for further instructions on how to proceed with this transaction. Thank you for your cooperation. Warm regards, Mr. Samir Midani