Riot Games Customer Service Issues

Could you please consider unbanning my account? I believe it was permanently banned without my knowledge. Someone else used my account, causing it to be banned due to suspicious activity. I want to assure you that if my account is unbanned, I will change my password immediately to prevent unauthorized access in the future. This account means a lot to me as I cannot afford to spend more money on skins, and my family's financial situation is not great. Please, I beg you to either lift the ban after a suspension period or at least suspend it for a shorter time. I promise to monitor my behavior carefully in the future. I care deeply about this account, and losing it would greatly affect me emotionally. I sincerely hope you can understand my situation and grant my request. Thank you.

I believe Master Yi needs to be nerfed in the game. He is frustrating to deal with due to his ability to heal quickly during fights, chase down enemies with speed boosts, and deal immense damage even when he's supposed to be vulnerable. In addition, the community aspect can also be challenging when players refuse to cooperate when it comes to choosing roles. I kindly request the developers to consider adjusting Master Yi's mechanics, whether it's reducing his healing capabilities, toning down damage output, or tweaking his speed boosts. It would greatly improve the gameplay experience for many players, including myself. Thank you for your attention to this matter. - Regards, mcshaylan

I need help recovering access to the account "Ax0ns" with the in-game name "Axons" on the NA region. While my friend was on a break from League of Legends, I used the account to play with lower-ranked friends. Unfortunately, while under the influence, I changed the password without saving it anywhere a few months back. Now that my friend wants to return to the game, we're having difficulty recovering the account as we can't recall which email is linked to it. The account has been active since early season 2 and holds sentimental value. I want to make things right and ensure my friend can enjoy playing again without any hindrances.

I received a permanent ban due to my reaction to a player trolling in the game. Struggling to control my frustration, I engaged in heated exchanges. In a particular instance, a player died due to an invade, followed by another player suggesting to give up on the game and intentionally causing disruption. Feeling compelled to act, I switched lanes to prevent further negative impact on the match. Despite my efforts, I didn't perform well, and when faced with unwarranted criticism from fellow players, I reacted emotionally. I acknowledge the need for a penalty but respectfully request a temporary ban instead of a permanent one. I have invested a significant amount of time and money into this account and am willing to disable chat upon my reinstatement. Losing access to this account would be a considerable setback for me. I appreciate your consideration and assistance. Thank you for your understanding and support. <3

While my friend was on a break from League of Legends, I used his account to play with lower rank friends instead of my main account. Unfortunately, while I was not in the right state of mind, I changed the password to something random and didn't save it anywhere a few months back. Now that my buddy wants to return to the game, we are struggling to recover the account. The main issue we are facing is that we can't remember which email is linked to the account. This account has been active since early season 2, holds a lot of sentimental value and money, and I would hate for my mistake to prevent my friend from enjoying the game again.

My account was recently banned due to negative behavior. I found the explanations provided unclear and when seeking further clarification, I was met with refusal to comment. The message I received mentioned that my chat conduct warranted only a restriction, but due to previous instances, they decided not to lift the ban. I have been gaming for 6 or 7 years without issues, but my recent behavior was cited as the reason for the action taken. I would like my account to be reinstated as I feel the 3-month suspension, and especially a permanent ban, is excessive.

Hello Riot, I have been a regular player of League of Legends on the EUW server since [redacted]. Recently, when I tried to log in to my account, I discovered that it had been permanently banned for alleged third-party software usage. I want to clarify that I have never used any unauthorized software while playing the game. The ban notification came as a shock to me, considering my clean record of gameplay over the past 7 years. I suspect that my account may have been compromised, as I noticed two games in my match history that I did not participate in. I kindly ask for your assistance in reviewing this situation and possibly investigating the unauthorized activities on my account. It is important for me to regain access to my account, which holds sentimental value due to my long history with the game. I have always adhered to the rules and regulations set by the game and have never faced any penalties or chat restrictions before. Your attention to this matter would be greatly appreciated. Thank you, Daniel

Dear Riot Support, I am reaching out to appeal a recent ban on my account that I feel was unjustified. I am new to LoL and was enjoying the game until I encountered a player who was rude and intentionally disruptive. Their behavior was intolerable, and I found it distressing to endure such toxicity. I hope you can review the situation and reconsider my ban. Thank you for your time. Mimozz

Hello Riot Team, I am experiencing an issue with my account since logging into the mobile TFT app. I used my usual login credentials, but my account now shows a different in-game name and I am at level 1, as if it's a new account. Additionally, I seem to be connected to the NA servers when I was previously on the EUW servers. I'm unsure if I accidentally created a new account without realizing it, but I don't recall doing so. Unfortunately, I can't access my old email to verify the correct username. My in-game name was XxM4j0rt0mxX. Thank you for your assistance. Leander Kreuzer

I made a mistake by trying to sell my Valorant Beta key and ended up getting scammed. Despite my actions, I want to report the account I was trying to sell to prevent others from being scammed. My original signup email was [redacted], but the first email was changed to [redacted] The initial password was suckitup10, and the first username was Jay0Andaya. The person who scammed me likely changed the username to Brygodz during the transaction.

Hello Riot, I apologize for any language issues, English is not my first language. I am having trouble signing in to League of Legends. I forgot to update my login information after the recent update. I have tried accessing the website through the login screen, but I can't remember the email address I used to create my account. I receive newsletters and merch notifications on my new email address. Could you please switch my old email address for my new one? I remember my username, login name, and password. My login name is MasterZeusus, and my in-game name is WURZZELZWERG. I haven't played for about 4 months due to work but I really enjoy the game and don't want to lose my account. I hope you can understand my situation and I look forward to hearing from you soon. Enjoy your day, best regards, Noe G. (Switzerland EU West)

I am having trouble logging into the game due to the changes made by the RIOT team with the new account system. Previously, everything was working well until the introduction of the RIOT account system. I am unable to input my email address for the account, leaving me uncertain about what to do next. I hope that someone in charge can assist me with resolving this issue promptly, as I have invested a significant amount of money into the game. Thank you for your attention to this matter.

I allowed a friend to use my account for Valorant but he shared the account info without my consent. Now, someone else has taken control of my account with the username RNJW. I would like to recover or delete the account. Please contact me via email for any further details, including the previous password. Thank you for your assistance. Note: The email provided is the original email linked to the account. I request to be informed before any action is taken through my email.

I reached out to Riot Games after they updated their login system following a 6-month hiatus. Initially, when I created the account, they didn't require email verification. However, I later added my correct email. Despite providing around [redacted] PayPal transactions as proof of ownership, including minor account details and usernames, they still won't acknowledge me. The responses I receive are unhelpful, claiming I haven't answered their questions. I've invested over [redacted] euros into this account, and it's now abandoned while they doubt my attempts to reclaim it. I am desperate for assistance.

Sehr geehrte Damen und Herren, Seit drei Tagen kann ich mich nicht mehr bei einem Riot-Spiel anmelden. Mein Account scheint nicht mehr zu existieren, da ich keine E-Mail von Riot Games erhalte, um vergessenen Benutzernamen oder Passwort zurückzusetzen. Obwohl ich sicher bin, dass ich die richtigen Anmeldeinformationen eingegeben habe, kann ich nicht mal ein Support-Ticket senden, da dafür ein Login erforderlich ist. Ich hatte vor zwei Tagen Kontakt aufgenommen und mir wurde mitgeteilt, dass mein Account aufgrund verdächtiger Inhalte deaktiviert wurde. Die einzige Änderung, die ich vorgenommen habe, war, am Laptop einige Einstellungen zu optimieren, um die Leistung zu verbessern. Ich habe weder etwas installiert noch im Spiel respektlos gehandelt. Bitte beheben Sie das Problem schnellstmöglich und geben Sie mir eine Erklärung. Vielen Dank und freundliche Grüße, Michael Spielname: MrMichimax

Hello, my name is Borislav. I am in my thirties and started playing shooters with Counter-Strike 1.3. I have some experience with ESWC Dreamhack game guns in CS 1.6 and have grasped the basics of the game. Recently, I obtained a Valorant key and have really been enjoying the game. I come from the old school era when we only played in LAN cafes without voice communication tools like Ventrilo, TeamSpeak, Discord, or in-game microphones. I heavily rely on sound and radar rather than my teammates' callouts out of habit. I have strong timing and rotation skills. Sometimes, in the heat of the moment, I encounter confusion when facing an enemy Sage and mistakenly identify them as a teammate due to similar appearances. It would be beneficial if teams had different colored outfits to avoid such confusion. I understand that gameplay mostly depends on radar, sound cues, and game sense, but unique team colors could aid in certain situations. Apologies for any language errors, and I hope my suggestion is helpful to the community. Feedback is welcome. Thank you.

I have been experiencing a consistently high ping around [redacted] while playing the game. Despite trying various troubleshooting steps like restarting my PC and WiFi router, my ping remained high. I usually play Fortnite with a low ping of 14 and get good results on ping tests. During a game, I mistakenly discovered that I was on the Ireland server instead of the USA server where I belong. Could you please switch my server to USA North East to improve my ping? Thank you and have a great day! Cheers!

I want to understand why I am receiving a permanent ban from a game when my botlane and jungler were engaging in negative behavior, making mistakes, and antagonizing me, leading to my response. Here is an excerpt from the chat: Game 1 In-Game Toplinroom: 7 fimd Toplinroom: mid Toplinroom: why aren't you using that heal? Toplinroom: easy kill Toplinroom: 13 f mid Toplinroom: no summoners Toplinroom: no ultimate Toplinroom: hope you don't mess this up Toplinroom: oh, you did Toplinroom: now he's ahead Toplinroom: Amumu is really frustrating me Toplinroom: we'll see in 10 minutes ;) Toplinroom: what are you doing Toplinroom: not good Toplinroom: 1 2 2 Toplinroom: 80 farm Toplinroom: fed yi incoming Toplinroom: typical silver game Toplinroom: the most useless jungler ever Toplinroom: oh nooo Toplinroom: you really are the least helpful player in the game Toplinroom: silver elo is disappointing Toplinroom: just attack him Toplinroom: after his dash Toplinroom: you idiot Toplinroom: unbelievable Toplinroom: missing every single q Toplinroom: throughout the game Toplinroom: frustrates me so much Toplinroom: watching such beginners Toplinroom: nice q Toplinroom: 500th one missed Toplinroom: 0 wards Toplinroom: useless Amumu Toplinroom: 0 team play Toplinroom: absolutely 0 Toplinroom: free Baron Toplinroom: another missed q Toplinroom: yes, go for that Baron Toplinroom: flash q Toplinroom: miss again Toplinroom: then ult for no reason Toplinroom: so we lose Toplinroom: gg Toplinroom: fools Toplinroom: getting obliterated due to your intentional feeding Toplinroom: nice ultimate Toplinroom: use it when they are actually low Toplinroom: and don't have Toplinroom: arcane comet Toplinroom: so the comet doesn't go halfway across the map Toplinroom: can't hit another q Toplinroom: gg Toplinroom: useless botlane and jung

Hello, I'm Matthew, a 19-year-old who is eager to join my friends in playing Valorant. Currently, Warzone is our game of choice, but I find it lacking. In my spare time, I admit to spending too much time on Realm of the Mad God, a game I consider the worst. Seeking a change in my gaming routine, I am reaching out for assistance in acquiring access to Valorant. While facing some challenges linking my accounts due to browser issues, I managed to overcome them. I sincerely hope we can collaborate, as I prefer to play the game rather than watch others play. Your consideration and assistance would be greatly appreciated. Thank you for your time and understanding. Matthew

On May 18th, I received a notification stating that my Honor Levels were removed due to alleged unsportsmanlike behavior in the game chat. I submitted a ticket to inquire about this issue but did not receive a response. Two days later, on the 20th, a friend informed me that I was playing League of Legends even though I was previously playing Civilization 6 with my boyfriend. Realizing I was hacked, I promptly updated my account details. Unfortunately, on the 21st, I was informed that my account had been banned. It wasn't until today, the 25th, that I finally received a response stating that the lack of security on my account was my responsibility.