Riot Games Customer Service Issues

During a game as an ADC against Lux and Kai'Sa bot lane, my support roamed to a bush Lux was in and got killed, blaming me for not healing when he was ignited. He then threatened me and took my CS while trash-talking. I muted him and focused on farming, but he accused me of trolling. I asked for reports against him for being toxic, but despite explaining the situation, I received a chat restriction. Here's my chat log for context: Pre-Game Mastergun117: oof Mastergun117: why you leave ;-; Mastergun117: big oof Mastergun117: ok Mastergun117: <3 Mastergun117: love you In-Game Mastergun117: sorry bud Mastergun117: ok if you're gonna be like that let me catch you not being smart 1 more time [...] Mastergun117: ME? Post-Game Mastergun117: i reported him

I would like to discuss the banning system and the community behavior. I am frustrated with being trolled by other players, especially when they take the role I called in draft pick and expect me to play a different one. It's unfair that I have to comply with their demands instead of sticking to the role I chose. I believe there should be better control over the banning system to address these issues. Players who troll others and disrupt the community should face IP bans. It's unacceptable that they try to force their preferences on others, causing unnecessary conflict. Riot Games should take action against such behavior to maintain a positive gaming environment. Players like me, who have been loyal since Season 2, shouldn't be penalized for reacting to provocations. It's frustrating to see these disruptive players go unpunished while we face consequences for their actions. Riot Games needs to address this problem promptly to ensure a fair and enjoyable gaming experience for everyone.

I have received a permanent ban, and when I review my chat logs, I can't seem to understand fully why. In one of the three games I was reported in, I admit I may have crossed the line. I chose Qiyana, my main champion, but then my jungler also picked Qiyana, leading to frustration. Despite this, I tried to offer advice, but the jungler threatened to intentionally lose the game. Feeling provoked, I responded emotionally, reminiscent of my past behavior. I had recently served a 14-day ban and worked on improving my behavior. Despite facing a difficult Shaco top in the same game, I refrained from negative comments. Although I acknowledge the need for change, it's a gradual process. While I do express frustration privately while playing, I no longer engage in toxic chat behavior. I value the game and wish to continue playing positively, learning from past mistakes.

Hello, I have three accounts linked to one email address. I can access two of them but not the third one. This issue started after Riot Games requested a name change. I switched from "sherpastormy" to "mermaid28," but now I'm unable to access my account no matter how many times I've tried. I've attempted to reset the password for "mermaid28," but I never receive the reset email. Changing the password for the other two accounts went smoothly. My player name is Kat..Shortocurly, and this issue is specific to my account on the Nordic East server. Can someone please assist me with this problem? Thank you.

Hello, I am having trouble accessing my account as my credentials do not match the information on file. The account I am referring to is under the name Blackalien lvl [redacted] with the summoner name zucchinikiller23. I have attempted to recover the account, but I am unable to access my old email associated with it. I have submitted numerous tickets but have yet to connect with a representative to address this issue. It has been almost five days of unsuccessful attempts to resolve this matter. In the meantime, I have resorted to using my older account named zucchinikiller 23 with the summoner name blackalien11, which is only at level 10. I am frustrated by the lack of assistance and communication from Riot in this situation.

My fiancé’s account was permanently banned on 12/08. I acknowledge the importance of the game's rules, but want to clarify that he was not the one playing when the violation occurred. His account was accessed without his consent by a friend. We understand the stance against cyberbullying and toxicity, but hope for leniency in this unique circumstance. This account holds sentimental value for us as it played a role in our meeting, and we are now engaged and expecting a child. We kindly request a review of this situation and implore you to consider lifting the ban. The account in question is named BenRumen. Your attention to this matter would mean a lot to us. Thank you.

I recently discovered that someone accessed my account while I was next to my brother and saw them in the champion select screen. This person then messaged my brother threatening to get the account banned if we changed the password. Despite our response, my account has been permanently banned now for allegedly using 3rd party software. I am in need of assistance as I have invested a significant amount of money into this account and restarting is not an ideal option for me.

My League of Legends account is locked, and I can't access the email tied to it since it's an old email I no longer remember the details for. My username is "skyghost" on the North America server, and the signup email is "[redacted]," which I can't access. I thought I had changed it to "[redacted]," but no password reset emails come through. Additional account details include that it began with the summoner name "shoadow" (misspelling of "shadow"), and I recently changed it to "Evu" when regaining account access.

During my last game, my team encountered a player named DeineMaLutscht who initially went mid with Gankplank but unexpectedly started trolling and feeding top. Despite our warnings and threats to report, he admitted to trolling for six months without consequences. This behavior caused frustration for both teams, leading everyone to suggest reporting him. I urge other players who have experienced his actions to ban him to maintain the enjoyment and cooperation in the game. It is important to address such disruptive behavior to ensure a positive gaming experience for all. Thank you for considering this matter, and have a wonderful day!

I am having trouble accessing my League of Legends (LoL) account. Despite not changing my password recently and being able to play just two days ago, my password is suddenly not working. I have tried various combinations, including using capital letters, with no success. I have attempted to reset my password twice, but have not received any emails. The client notification on the login screen mentioned an issue with account email delivery as of 12/11/[redacted], stating they are investigating. As it is now the 23rd, I am concerned about not being able to reset my password and access my account. Can you please assist me in receiving the email to reset my password or unlock my account if it is locked?

Hello, it has been more than two years since I last logged in. Recently, when I tried to access my account, I realized that my username and password were not recognized. I later found out that my account had been moved to Riot, which was news to me. I asked Riot to help me recover my account, and they did, but my username was changed, and my account was now on a server in Turkey instead of the EUW server where I originally played. I have submitted a ticket to Riot to request to have my account transferred back to the correct server, EUW. It has been two days since I submitted the ticket, and I have not received a response yet.

I am experiencing login screen issues in League of Legends. When I attempt to login, my screen turns black. Occasionally, the game's audio plays, but the screen remains black. I have attempted various solutions provided by the tech support team through two tickets. They mentioned a potential internet packet loss issue, but I am unsure of how to resolve it. I tried using the Hexatech Repair Tool, but it did not fix the black screen problem. I am reaching out for assistance as this is the first time I've encountered this issue, and I would appreciate more detailed guidance on how to resolve it to continue enjoying the game. Thank you.

1. When I log in, the screen appears normal. 2. However, when the loading icons for different leagues appear, they overlap each other on the screen. 3. The client window also appears duplicated, with one overlapping the other. The larger client is functional but displays distorted views due to the smaller client overlapping it. 4. I attempted to use the Hex Tech Repair tool provided, but unfortunately, it did not resolve the issue (the same overlapping problem persisted). 5. After trying to uninstall and reinstall the client, the issue remained unresolved. 6. Lastly, I also attempted to initiate a full repair using the settings within the league client, but the problem persisted - the client still appeared overlapped and buggy. I kindly request a solution to this issue.

In un solo giorno mi hanno chiuso due account e ritengo ingiusto poiché non ho compiuto nessuna azione sbagliata! Trovo ingiusto essere bandito dopo essermi arrabbiato a causa della presenza di troll in 7 partite su 10, senza che venga preso alcun provvedimento nei loro confronti! Posso comprendere il ban del primo account, dove forse mi sono lasciato prendere troppo la mano, ma sul secondo account non ho fatto assolutamente nulla di male, quindi ritengo che questa decisione debba essere revocata. Se così non fosse, sarei profondamente deluso e potrei essere costretto a smettere di giocare a questo e ad altri giochi di Riot, poiché se i troll passano impuniti, mentre giocatori come me che si impegnano vengono puniti, non ha senso continuare a giocare.

I encountered a Twitch support player in my ranked game who behaved disruptively. In champion select, they chose Twitch as a support, which seemed okay at first. However, once the game began, they unexpectedly tried to take my red buff by flashing to reset the auto-attack and using E to steal it. They also intentionally died multiple times on the bot lane before attempting to take a scuttle crab with me. A check of their match history shows that they lost all their ranked games, likely due to similar behavior. Their actions appeared to be aimed at making me ineffective and feeding the enemies. I hope Riot will review the game and recognize the griefing behavior. Thank you for your attention. Warm regards.

The issue with smurfs needs to be addressed to prevent toxic gameplay. New players facing experienced smurfs can lead to frustration. It's important for customer support to improve and for game designers to take action. Implementing a program to detect repeated use of the same IP address by ranked players creating smurfs could help alleviate the problem. The negative impact of smurfs on the overall gaming experience should not be overlooked. Consider the feedback from various online reviews to understand the extent of the issue.

Hello Riot Games, I am reaching out about my account [redacted] on the EUNE server, which has been permanently blocked. It seems that someone gained access to my account and used it without my knowledge to play games, purchase skins, and behave questionably in competitive matches. I would greatly appreciate it if you could reconsider the permanent suspension on my account as I had no control over these actions. I am eager to reset my password and username to regain access to ranked games and return to playing on the Summoner's Rift in this amazing game. Thank you for your attention to this matter.

I was in my promotional series to Gold 4 and after winning two games in a row, I won a third game. However, when I closed the victory screen, it showed the game was still in progress, and I couldn't access the lobby. The next day, I logged in to find that my win hadn't been recorded. My rank is still in Silver, showing only 2 wins. The match is visible in my match history. I play on the EUNE server with the account name 133Abbejäven1337. This situation has been demotivating, and I kindly request a review of this issue.

I suspect my account has been hacked. I am concerned that someone might have unauthorized access to my account. When I attempted to log in today, I received a message stating that my account was banned due to the use of 3rd party software. I haven't used this account in a while, and the last time I used it was only for TFT. Recently, I had to update the login details because of the transition to RIOT accounts. Following the update, I hadn't logged in or played any games. My IP address is [redacted]:[redacted]:[redacted]:95c:[redacted]:8f0c:d54d:6dd, in case this information is helpful for verification.

I believe my account has been compromised. I've noticed unusual activity on my account, including gameplay that does not match my history. It seems someone logged in, changed my username, and switched the email linked to the account. My original login was kwameeaston, and my summoner name is Yourstrulytheboy. I used to have multiple emails associated with the account, such as [redacted], [redacted], or [redacted] Any information regarding the previously linked email addresses would be helpful to confirm my identity and regain access to my account. Thank you in advance for your assistance.