Rentalcars.com Customer Service Issues

I tried to make a car reservation at 00:15 CEST on April 4. Even though my card was charged [redacted].78 EUR, the online form displayed an error message stating that some data was missing, and the reservation was unsuccessful. I did not receive any confirmation email or reservation details. Subsequently, I successfully booked a car using a different payment method. However, the initial charge remains on my debit card despite no reservation being made. - Wojciech K.

Hello, I rented a car in Mexico with reservation number 3P55-TO90-INS. I purchased an insurance policy through the rental company. Unfortunately, when I arrived, they were unaware of my insurance. Despite showing them my policy, we could not confirm the coverage it provided. As a result, I had to pay for an additional insurance at the counter. I am requesting reimbursement for the insurance I obtained through your company as I ended up paying for two separate policies. Thank you.

Hello, good afternoon, I am Carina Tur and I run a women's travel agency. I have years of experience organizing trips and renting transportation from Rentalcars for our routes. I am interested in setting up a corporate account as my employees are the drivers and I prefer not to have them use their personal credit cards or cash deposits. I would like all payments to be linked to my account and receive invoices directly. I look forward to your reply. Thank you.

I am seeking assistance regarding a booking issue. I would like to escalate this matter to a supervisory level and the Customer Relations team due to receiving conflicting responses. The first reply from Wyne directed me to contact the Customer Relations team, which I followed. Subsequently, the second response stated no action could be taken, leaving me dissatisfied with the service. Despite my efforts to clarify via email, no further response was received. Upon picking up our rental on April 17th, my wife and I noticed a discrepancy. We booked a Jeep Cherokee or similar with All Save Car Rentals but were given a Nissan Rogue, which they claimed was equivalent. However, upon checking Rentalcars.com, we found the same car at a significantly lower cost, resulting in an overcharge of $[redacted] for our 10-day rental. Despite our attempts to address this with Fox Rent A Car and All Save Rental Car, we were redirected back and forth and unable to reach a resolution. This back-and-forth has caused frustration and wasted our vacation time. We seek clarity and a refund for the overcharge, as each party involved is shifting responsibility onto another. Your prompt attention to this matter is appreciated. Thank you. John C.

I have recently made a booking with the number [redacted]72. While browsing the support pages, I came across some information that led me to have a few inquiries: 1) How can I include a second driver to my reservation? 2) One of the potential extra charges a rental company might apply, as stated on your website, is a ‘one way fee’. I reserved a car for pick up in Montreal and drop off in Toronto, but I didn’t see any mention of a one way fee during booking. I am slightly confused about whether I will be charged this fee and its amount. I would appreciate clarification before the cancellation deadline, which is in less than 24 hours.

Hello there. I have some questions I'd like assistance with: 1. Do I need to convert my Israeli driver's license to an international one? 2. I am considering purchasing full insurance with RentalCover. Does Rentalcars collaborate with this company? 3. In the event of a car breakdown, how long does it take to get a replacement vehicle? For instance, if the air conditioner malfunctions or a more significant issue arises. 4. If the initially booked car (Volkswagen T-Cross) is unavailable at the time of pick-up, what alternative vehicles from the same category are offered? 5. Is it feasible to return the car earlier than planned? Appreciate your help.

Hello, After my trip to Montenegro, I rented a car through your website with booking number [redacted]86. When I arrived at the rental location, the attendant informed me that my card was not valid, even though it is a Visa Premier card under my name. The attendant requested an additional 27 euros and extra insurance per day if I wanted to rent the vehicle. I declined, and he refused to assist, stating that they were closing. Being alone at Podgorica Airport, sick with diabetes, I had to call a taxi to take me to my accommodation in Dobro Voda. This experience tarnishes your brand's reputation, as several of us had to pay again. I requested duplicates of the paperwork and have all the documents, but at what cost? Please proceed with the refund. Kind regards, S. Draps

Reference: [redacted]43. I hired a car in Helsinki on March 11, [redacted], and bought extra insurance. Despite this, I was informed I needed to provide a [redacted] Euro deposit on my credit card, which would be refunded within a few weeks after returning the car. Upon returning the vehicle, an agent verified no damages, and I captured videos. However, my deposit has not been reimbursed. I have been unsuccessful in reaching AddCar using the contact number I had.

When we missed our plane, I attempted to contact Rental Cars but was unsuccessful. I also emailed Rental Car to inform them and the company in Amman. Upon arrival in Amman at 03:30 am, the company was not at the airport. After some delay, they picked us up and took us to their office far from the airport, where I canceled the rental. The company then emailed Rental Car to confirm the cancellation and request a refund to my credit card for the full amount. Kindly process the refund to the credit card on file. You can find the email correspondence between the company in Amman and Rental Cars under the Rental Car booking number. If you are unable to process the refund, please let me know. Best regards, Adnan Alawneh.

I made a vehicle reservation online for July 12-18, [redacted], with full protection insurance (reservation N°[redacted]55). However, when picking up the vehicle, I was required by the rental company to purchase their insurance and pay an extra deposit (total: €[redacted].30 charged upfront). They advised me to contact Rentalcars.com for a refund on the full protection insurance, which I find confusing. When returning the vehicle, no documentation was provided regarding the condition it was returned in. A refund of €[redacted] was processed on 19/07, but I am unsure why the remaining amount was withheld ([redacted].30-[redacted] = €[redacted].30). These practices are unacceptable. Furthermore, it has been challenging to speak with someone over the phone or obtain a receipt. The customer service experience has been very poor.

My spouse and I had a car rental booked for a week from Bilbao airport. Due to flight delays, we missed the planned pick-up and arrived in Bilbao after midnight. The rental shuttle was not running, so we had to get a 53 euro Uber to our hotel. I contacted customer service about missing two days of rental and was informed we couldn't get a refund, but could use the remaining days in Bilbao city with an international driver's license. Since we only have US licenses, this solution doesn't apply. We were charged $[redacted] for unused days, which doesn't align with typical car rental policies. I'm hopeful for a resolution to this issue.

Hola, buenos días. He intentado llamar durante todo el día de ayer, pero no he logrado comunicarme con nadie. Deseo cancelar la cobertura de seguro que adquirí con RentalCar. Firefly me solicitó pagar por su cobertura para poder retirar el coche ayer, lo cual resultó en que ahora tengo dos coberturas. En ningún momento RentalCar me informó que Firefly me obligaría a tomar su seguro posteriormente. Por favor, necesito el reembolso lo antes posible. Gracias.

Ref [redacted]19. I have emailed multiple times from my address [redacted] without any response. I need to report vehicle damage I discovered upon arrival at my destination an hour after renting the vehicle on September 4th. I have insurance. I emailed insurance.claims@rental cars.com on September 5th and customer service@recordrentacar on the same day but have not received any replies. I attached photos of the damages. I'm confused about the fuel charge of 81,62 and being asked to return the car with a full tank as it seems like double payment. Is my insurance declaration valid? I return the vehicle on Monday, leave on 11/09, can you acknowledge receipt and reply to my emails? Thank you. Marie-Anne Lemaire

I booked an airport transfer through rentalcars.com but mistakenly selected the wrong direction. Instead of airport-hotel, I booked hotel-airport. I paid 38 EUR for the reservation but realized the error and canceled it promptly. However, I have not received a refund, and I am unable to submit a complaint because rentalcars.com does not provide an email address, and I couldn't reach them by phone. Their official contact form requires a 9-digit carrier ID, but they provided an eight-digit one, preventing me from exercising my right of withdrawal. Thank you, GT

When we picked up the car in Italy, there was no one there to inspect the vehicle, and the same when we returned it. During our rental period, we had no accidents or issues with the car. However, upon inspection, we noticed significant damage on the left doors, which was already noted in the initial documents. We were surprised to receive a message from the Italian car rental company claiming we had caused additional damage, which is untrue.

I did not have a credit card and was unable to pay the [redacted] euro deposit on September 23, [redacted], at the Hertz kiosk at Trieste airport, despite already paying the rental fee of [redacted] euros until September 26 with Post Pay Evolution online. As the attendant did not accept this card or cash for the deposit, I was unable to rent the vehicle. I am requesting a refund of the [redacted] euros to the same card. My name is Fabio Cazzato, and the voucher reference number is [redacted] [redacted] [redacted]. Thank you.

Hello, we booked a car rental online in Galway. When we arrived, the rental company refused to give us the car because we had a debit card instead of a credit card. We showed proof of sufficient funds in our bank account to the rental company, but they didn't offer any alternative solutions like a deposit or cash payment. We were left stranded with a 20 kg suitcase by the roadside. You mentioned that no refund would be provided as stated in the contract, but according to French law, canceling the contract under these circumstances is unfair. My legal assistance confirmed this is incorrect. I am waiting for a postal address to send a letter detailing this issue. Looking forward to your commercial response. Case number: [redacted].

Good afternoon, I contacted Rentalcar and they mentioned that they would send me an email, but I am still waiting for it. I rented a car in Bilbao with reservation number [redacted]53 and made an online payment of 77.96. The breakdown included a car fee of 43.92 + 34.04, and I still needed to pay for the additional driver at 31.80. However, upon car pickup, a surprise came as we were charged 89.68 for insurance, and around [redacted]€ was held on the credit card. We ended up paying for insurance twice. Rentalcar said they would refund the insurance charge. We feel deceived by Rentalcar, first conversation was okay, but now it seems like taking advantage of people. They should have reached out to me by now. If not, we may consider other actions. My email is [redacted]

I rented a car for Sardinia through rentalcars. Upon returning it, the rental company noticed some scratches and charged us for damages. They provided us with papers to send to Zurich insurance. However, Zurich France redirected us to Zurich Germany, and vice versa. Since the insurance was purchased along with the rental, I would like to know where to send the documents. I've been struggling to receive a callback code through gethuman. What should I do next? Thank you for your assistance, Mr. and Mrs. Guillot

During the checkout process, I encountered an error twice. I then reviewed my bank account before attempting a third time. To my surprise, I found two pending charges for the booking. I have only received one booking confirmation email (Confirmation number: [redacted]07) and am unable to cancel the extra charge. Thank you.