Reebok Customer Service Issues

I purchased a pair of size 11 trainers with order number RUK[redacted]1 that were mistakenly sent as size 10. After returning them for an exchange (exchange number RUKX[redacted]), Reebok received the shoes on 28/7/[redacted]. I have been in touch with customer service multiple times regarding the delayed shipping of my correct order. Despite escalating the issue with reference number [redacted]2, I have not received a response. When attempting to cancel the order online on 1/8/[redacted], a technical issue prevented me, leading me to call customer service on 2/8/[redacted] to cancel the order. I faced resistance as the agent insisted the refund process mid-exchange could take weeks. I had to reiterate the cancellation request. Despite contacting customer service again on 5/8/[redacted] to check the refund status, I was informed my order had not been cancelled and the new shipment would be on 10/8/[redacted]. The unsatisfactory customer service experience resulted in no resolution, and I am eagerly seeking a prompt refund.

Dear Sir, I am writing to address an issue with a recent purchase I made at the Reebok Store in Poonam Mall, Nagpur. On 08.02.23, I purchased a pair of sports shoes for my daughter who has since gone abroad for Higher Education on 11th Feb'23 and won't be able to return before July. After only a week of wear, threads started coming out near the ankle region, indicating poor quality. I have attached the invoice copy and pictures of the damaged shoes for your review. Since the shoes are under warranty, I kindly request a free replacement. Unfortunately, the store officials have been uncooperative and failed to uphold their commitment. I hope for your prompt assistance in this matter. Thank you for your attention to this issue. Sincerely, Kishan S. Sharma Nagpur, India.

Good morning, I am reaching out to your company to request shoes for the seniors in my community. The seniors are experiencing various health issues, so comfortable, hands-free tennis shoes would greatly benefit them. We have around 60 seniors in need, and any assistance you can provide would be highly appreciated. Our seniors are the pillars of our community, and we aim to keep them healthy, happy, and engaged. It's common knowledge that when your feet are in pain, it affects your overall well-being. Your support in providing our seniors with comfortable footwear will bring joy to their lives. Thank you for your anticipated assistance. Best regards, Jacqueline Walker [redacted] NW 75th Street Apt [redacted] Miami, FL [redacted] [redacted] May your company be blessed continuously.

Order No UQ7 YVU I placed an order for a pair of Black Nano X3 Shoes in a UK 7.5, but I received a US 7.5 size (equivalent to a UK 6.5). I am attempting to return them, but the website is not functioning properly. When trying to initiate the return process by selecting the shoes and specifying the reason for the return, clicking on the 'continue' button does not lead to any action. I would appreciate it if someone could reach out to me to provide guidance on how to return these shoes so I can reorder the correct size. Thank you, Grant

Hi, I am a fan of the designs from Reebok and have been purchasing their clothes and shoes for many years. Lately, I have noticed a decline in quality. For instance, the logo on my newest jogger pant started peeling off after just 2 months of use, making the item look cheap and worn out. The Reebok Zig Kinetica 2.5 Edge shoes, while stylish, are incredibly slippery with no traction, causing me to slip and fall multiple times. Additionally, the logo on my recent Reebok hoodie is off-center and threads are coming loose. Unfortunately, these issues have made me hesitant to purchase from Reebok again. I hope that Reebok can improve their quality in the future to regain my trust. Sincerely, Anton

Hello, I am writing to address a concern with a pair of shoes I purchased at your store located in Phoenix Mall, Viman Nagar, Pune six months ago. Despite wearing them only 30 to 35 times, I have noticed significant damage on both shoes. Initially, I brought the issue to the attention of your staff, who attributed it to possible weather conditions and assured me they would address it if it worsened. Unfortunately, the damage has increased, as illustrated in the attached images. During my recent visit, I was informed that the shoes are now out of warranty and not eligible for assistance. I have maintained the footwear as instructed and have not washed them with detergent or exposed them to direct sunlight. I attempted to contact customer care to file a complaint, but my calls went unanswered. I originally reached out via email on January 13, [redacted], but have yet to receive a response.

Dear Reebok Team, I am writing to inform you that my order N2RKHD has not been delivered despite multiple delivery attempts. I have contacted Hermes five times as I heard that a new Hermes delivery person in the neighborhood is having trouble finding addresses. After numerous unsuccessful delivery attempts at various times like 9:30 pm and 6:27 am (when someone was always home), I redirected the shipment to a nearby parcel shop to help the delivery person. Unfortunately, this was also unsuccessful. Since neither my parents nor I heard or saw anyone ring the doorbell, I suspect the delivery person did not even attempt to deliver the package. I contacted Hermes again, and they advised me to show them the following email so they can take further action. These unnecessary complications should be addressed by Hermes, but it seems this is not the case. Please see the attached email. Thank you in advance for your assistance. Best regards, Robin Schwartz

Recently, my experience at the Reebok outlet in Ambience Mall, Gurgaon (India) left a lot to be desired. While taking advantage of a 60% discount promotion for 3 t-shirts, a confusion arose with the pricing. Despite selecting three shirts from the sale rack, there was a mix-up at the register where one of the shirts was mistakenly not given the discounted rate. After some back and forth with the staff, we decided to proceed with only two shirts but were quoted a price that later changed due to an error in identifying the discounted item. This led to an unexpected increase in the final bill. Despite trying to rectify the situation, we were informed post-payment that the prices were miscalculated, leaving us feeling frustrated. The inability to return or exchange the items only added to the dissatisfaction of the shopping experience.

Dear Reebok Team, I recently purchased the "ASTRORIDE TRAIL 2.0 WALKING SHOES BLACK" in size 37 as a guest using the email address [redacted] on 24.06.[redacted]. Unfortunately, they are too small for me, and I would like to return them. I am missing the order number as I seem to have deleted the confirmation email. Without it, I am unable to get a return label. I kindly ask for your assistance. Sincerely, Selina Baier

Dear Sir/Madam, I am reaching out to address an error in my recent purchase. I unintentionally paid for multiple items instead of just one in my online basket. I would like to request the cancellation of my order. The order number provided in the email is DBNWZX, although it seems to be inaccurate in the tracking section. I intend to keep only the classic brown shoes priced at 60€ and cancel the remaining items. I have been unsuccessful in contacting Rebook through the available channels. Your assistance in this matter would be greatly appreciated. Best regards, Sara S.

I have a wide foot and after suffering a stroke in December of [redacted], I've discovered my old Reebok shoes no longer provide the balance I need. I purchased the Reebok Running Lace-up Sneakers - Run Finish 2 (Item #A374499) about a year ago from QVC and they are the best Reebok shoes I've ever owned. I would like to purchase more of the same shoes, particularly in black for winter. I have photos and information on the shoes and would appreciate guidance on where to send them. I kindly request assistance in finding the exact same shoes I currently have. Thank you for your help! Just to note, I'm 88 years old, deaf, and unable to use the phone or social media platforms like Facebook. Thank you again for your assistance. Darla Bauman

I placed an order for two pairs of trainers from Reebok on July 19th, and as of now, I have only received a refund for one pair that I didn't ask for. The scheduled delivery for the second pair on August 2nd never happened. Despite multiple attempts via phone calls and emails, the only offered solution was a refund for the second pair. I have repeatedly requested the delivery of the two pairs but to no avail. I have spent a significant amount of time explaining my situation to customer service representatives from different countries. My order number is ZUFCSevenP, and my address is [redacted] Mountsteven Avenue, Peterborough, Pe46hn. My email is [redacted] I am seeking resolution in the form of receiving my original order as intended. Thank you. Sincerely, Mrs. Catherine Donnell.

Dear Reebok Team, I have been experiencing significant issues with order WVCMQ3 I placed with you. It was challenging to request a return initially as there seemed to be a problem on the website, and my return request was never accepted. The customer service was unreachable, and the chatbot was not helpful. After managing to return the items through alternate means, it took weeks to receive confirmation from Reebok that the items were sent back. The return was not forwarded to Klarna, leading them to initiate debt collection proceedings despite my efforts to inform them of the situation and provide the return confirmation. I have kept one pair of pants from the order that I still need to pay for, but the invoice was never updated. I did not want to blindly transfer 30 euros without clarity. It is uncertain whether Reebok would have confirmed this to Klarna even if the initial process had gone smoothly. I have evidence of multiple attempts to contact you and sincerely request that you reach out to the debt collection agency to withdraw the proceedings. Additionally, it would be appreciated if you could update the invoice, allowing me to settle the payment for the pants. These delays are not my fault. Even when I initially placed the order, the confirmation email arrived weeks later. Something must have gone awry there, so I do not believe I should be liable for these debt collection fees. Thank you in advance, and I hope we can resolve this matter. Best regards, E.K.

Subject: Delivery Instructions Hello Reebok, If at all possible, please use Royal Mail for my upcoming delivery. Furthermore, please ensure that my specific delivery instructions are visibly displayed on the outside of the parcel. Thank you. Reebok UK Customer S.A. - email redacted