Red Roof Inn Customer Service Issues

I checked out of my room and later realized I left a pouch on the bed. I returned 20 minutes later to retrieve it, but staff claimed they didn't find it. They mentioned the door was open when the cleaning lady arrived, who recalls seeing us leave as she cleaned a neighboring room. Room [redacted] was the last one on the top floor, and I wouldn't have left the door ajar if she was near. I typically tidy up before leaving any hotel, making this situation frustrating since nobody seems willing to assist. Despite the lady’s search efforts, I believe someone might have information as I had the pouch moments before departure. Now, I am stranded in Philadelphia until I can obtain an ID.

My room flooded due to the neighboring room's overflowing bath. Following a slip and fall incident involving my wife, we requested an additional night’s stay due to her resulting pain and our disrupted rest. Although we appreciate your services and strive for exceptional customer service in my own business, I felt the front desk agent lacked concern for our experience. I hope for clarification regarding our request for a complimentary night as loyal customers. I wish to express that our intention was not to seek a handout but rather seek better service. The elderly lady tending to the breakfast area displayed outstanding service and deserves recognition. Considering the circumstances, my wife is in need of rest to address her back pain. Thank you for understanding, and I am not intending to cause any trouble. Eric P. [redacted] Staying at the Tupelo, MS location and currently seeking alternative accommodations for New Year's Eve due to the circumstances.

During my stay at the Red Roof Inn in Creve Coeur/St. Louis tonight, I encountered significant issues that I have never experienced before. Tonight, there was a trainee, described as an Indian gentleman, who caused multiple problems. He assigned rooms already occupied by other guests, leading to awkward and potentially dangerous situations. Additionally, my room had a strong odor of marijuana and was not clean. The front office was chaotic with numerous upset customers voicing complaints. This employee's incompetence made this experience incredibly unpleasant. While I have been a loyal guest, this stay has left me deeply dissatisfied. I sincerely hope that management addresses these issues promptly to prevent such incidents in the future. I am considering giving the hotel another chance on my next visit, but if similar problems occur, I will not hesitate to find alternative accommodations. Thank you.

Hello, I'm Alicia James. I recently stayed at the Red Roof Inn in Chattanooga on June 6th, checking out on June 7th. I had booked two rooms, one for my family and one for my parents. During our stay, we were unexpectedly disturbed by a late-night phone call from the front desk, which was quite inconvenient. At checkout, I paid for our room and parents paid for theirs. Despite making sure only one room was charged to my card, I later discovered on our bank statement that we were double-charged for our room on June 10th. I now request a full refund for this error.

I have contacted Red Roof several times in the past few months, and I feel like my feedback, especially my complaints, is not being taken seriously by them. Due to some mental health issues, I have had to stay in hotels frequently lately. During this time, I have encountered various issues within the Red Roof Hotel chain. While I understand that Marriott and Red Roof are separate entities, the way my complaints to guest services and managers have been handled makes me feel like they are not being addressed properly. I used to work for Marriott for 2 years and know the difference between the two brands. I am not expecting Red Roof to be on par with Marriott, but I believe there are areas where they can improve. While compensation like points, VIP status, or free nights might be a consideration, I mainly desire a discussion with someone from the corporate team to address these concerns. Regards, A. G.

My family and I had a distressing experience at the Red Roof in Vernon, CT. At 3 am, we woke up to water leaking on us due to an issue with a room upstairs that the staff was aware of but hadn't addressed properly. Despite the staff offering to move us, it was impossible with our young children and my pregnant wife. We were facing extreme tiredness and stress from a recent house fire. I'm requesting proper compensation for the night's sleep we missed out on. Simply being offered another room does not suffice. Our planned week's stay needs reconsideration, and I suggest a complimentary night to make up for the inconvenience caused by staff negligence. The focus should be on fairness and acknowledging the added stress this has caused to my family during a particularly challenging time. Thank you, Andrew F., Room [redacted]/[redacted].

During my stay at Red Roof Inn for over two weeks, initially, I assumed the mosquito bites were affecting my child, but I soon noticed new bites on both of us every morning. It wasn't until recently that I discovered bed bugs in the room. Concerned about bringing them back to my eight-bedroom house with other housemates, I am uncertain about how to proceed. I have documented evidence including pictures of the bites, bugs, blood stains on sheets, and bed bug feces in various locations in the room. If the room had been cleaned promptly and provided with fresh linens when requested, this situation might have been avoided. Hygiene is crucial to prevent such issues.

I recently stayed at your HomeTowne Suites location on West McDowell Road in Phoenix, Arizona from August 14th to August 21st. On the first day of my stay, I reported that the air conditioner in my room was not functioning. Despite several days passing, the issue has not been resolved. The temperature in my room has reached [redacted] degrees, which is extremely uncomfortable, especially for my 8-month-old baby who has breathing issues. I have requested maintenance assistance multiple times to no avail. Due to the unbearable heat and my baby's health concerns, I believe I am entitled to a few complimentary days until I can secure alternative accommodation. I hope this matter can be addressed promptly.

I am currently staying at the Red Roof Inn in San Dimas, California and have paid over $[redacted] for a weekly room. Since Sunday, 09/13/20, I have been requesting to switch rooms due to finding a roach in my current room. The staff informed me to wait until 6 p.m. today. Even though I complied, I was only moved to a smaller nightly room without being offered any choice. The new room lacks a kitchenette and stove top, which is what I initially paid for. When I expressed my concerns to Lisa, the front desk supervisor, she informed me that no other rooms were available, despite there being vacancies. I am very disappointed with the treatment I have received as a paying customer. I believe I should at least receive the room amenities I paid for and be treated better in this situation.

During my stay at the Red Roof Inn Plus in Danville, KY on November 14th, I encountered several problems. My room on the ground level was near the smoking area, and the smell of weed lingered in the hallway. Additionally, noises from above, like stomping and a sanding sound, disrupted my sleep. When I inquired about changing rooms, I was informed none were available, and the noises were present in all rooms. After leaving the room clean during checkout, I was shocked to discover a $[redacted] charge on my card two days later, allegedly due to cigarette smoke smell. I do not smoke and disputed this, but the hotel staff was unhelpful and even hung up on me. Despite efforts to contact the manager without success, customer service and the BBB were unable to assist me. I feel unheard and frustrated with the lack of resolution. Regards, M. Shephard.

During my recent stay at the Red Roof Inn in Danville, Kentucky, I encountered several issues. The room I stayed in was on the bottom floor near the smoking area, where guests were smoking weed, causing a strong smell in the hallway. Additionally, there were constant noises from above my room that made it hard to sleep. When I inquired about moving to a different room, I was told none were available, and all rooms had the same noise issues. Upon checking out, I was surprised to find a $[redacted] charge on my card two days later for alleged cigarette smoke in the room. Despite explaining that I do not smoke and questioning the validity of the evidence provided, I was met with resistance from the hotel staff. Despite my attempts to reach the manager, no resolution has been offered, and contacting customer service and the BBB has not been fruitful either. I am unsure of what steps to take next to address this situation.

My fiancée worked as a housekeeper at the Red Roof location in Kingsport, TN. She faced challenges daily that made her job difficult. The turnover rate for employees there is high. The management seems to create issues for their staff. Despite being promised to avoid high school drama when she was hired, the reality at work was different. Recently, she was singled out with additional rooms and extra scrutiny of her work. This unfair treatment led to her dismissal. The situation at this facility seems like workplace bullying. The management forces employees to go back and redo work intentionally. The unfair practices and mistreatment must be addressed promptly to avoid further problems at this location.

While checking the bed for our belongings, we discovered a cracked pipe and a hypodermic needle between the box spring and the wall. We showed the front desk a photo, and they apologized. I believe it's concerning that something like this was found, and I think more should have been addressed besides just an apology. Upon check-out, we were only asked about returning the key.

I have been staying at the Red Roof Inn on and off for a few weeks now. Unfortunately, in the past several nights, I have had issues with noisy families with lots of children running around, banging on windows, and adult men drinking right outside my door. It's been quite disruptive as someone even attempted to enter my room several times. As a cancer patient undergoing chemotherapy, all I want is to rest peacefully after work. I spoke to the General Manager, who, along with Amber, Amanda, and Joe, are very kind people. However, I have been continuously disturbed by the behavior of these families leaving food at my door and blocking the steps to my car. I kindly request at least one night to be compensated for the inconvenience.

During our stay at Hometown Studios in Phoenix, AZ, located off Black Canyon Highway since Tuesday and departing today, Friday, June 25th, we experienced a flood in our room due to a toilet valve hose issue. When my husband reported it to the office, the initial response was dismissive, but eventually, the housekeeper and maintenance staff arrived after some time. Despite the language barrier with maintenance, they proceeded to address the problem by opening the wall. However, we were left to handle most of the cleanup without much assistance. When my husband approached the office again seeking a new room or compensation, he was met with refusal without explanation. This treatment from Red Roof staff following a significant incident was disappointing. We hope for better communication and support in such situations in the future. Thank you, Gabriel and Kelly Sayegh.

I have been staying at Red Roof Inn in Huntington, WV since June 5th and have paid over $[redacted] so far. I extended our stay on Friday, June 25th through Booking.com and was quoted a price of $[redacted].87 for the total. However, when I paid with my credit card, they charged me $[redacted].36, while the Red Roof Inn website showed a price of $[redacted].34. I am confused as to why I was not offered the lowest rate, especially after spending a significant amount of money during my stay. The reservation is either under Janie J. or Courtney W. (my cousin) as she stayed here a few nights and the booking confirmation number is [redacted]. Despite planning to extend our stay for the whole month of July, I would appreciate a refund of the difference between the quoted price and what I paid.

Hello, I am Aleaha Cubbage. My confirmation number is [redacted][redacted]. Unfortunately, the property manager was unavailable for contact. I left promptly upon spotting a cockroach on the curtain. Cleanliness is essential for me, and the presence of pests is unacceptable. Despite paying a considerable amount, I encountered disturbances. There were disruptive confrontations and excessive noise from individuals outside the hotel, along with overflowing trash which may require health department intervention. I have reached out multiple times since the incident on 06/26/[redacted], but have received repetitive responses without a resolution. I am requesting a refund due to the unsanitary and unclean conditions experienced during my stay.

I'm currently staying at Red Roof Inn on 27th Avenue and Indian School. Unfortunately, when we arrived, we discovered that the chair in our room, Room [redacted], was broken. The next day, as I was attempting to sit in the chair to fold laundry, it collapsed, causing me to fall and injure myself. Despite reporting the incident to the front desk, the manager was unavailable, and I was asked to come back the next morning. I was promised a full refund of the $[redacted] paid on Sunday, along with reimbursement for the entire week and three additional days amounting to around $[redacted]. In addition, I was assured of four free nights to avoid legal action. As of now, I have not received any refund or the promised complimentary nights. Furthermore, we've experienced issues with unresponsive housekeeping, a leak in our room, and difficulty communicating with staff. I urgently request a prompt resolution and appreciate your immediate attention before our checkout in two days. Thank you.

I requested a refund because we have been moved to several rooms that are all the same. Despite booking a non-smoking room, each room reeks of smoke which is unbearable for my two young children and myself. This is not an isolated incident as we stayed here two years ago when the hotel was in better condition. The rooms now have holes with water seeping out, wet substances on the bedding, scratched and dirty furniture, absent amenities like towels and trash cans, uncleaned fridge, sticky floors, and malfunctioning water temperature and air conditioning. Despite reporting these issues to the front desk, the problems persist with no resolution in sight, causing discomfort and safety concerns for my family. Compared to other hotels at a cheaper rate with no problems, this experience is truly disappointing and unacceptable.

Upon arriving at The Travel Inn in East Syracuse, NY on 9/9/21, I encountered various issues that made me feel uncomfortable. The staff had difficulty providing proper directions, and upon check-in, there were individuals engaging in concerning behavior on the premises. I expressed my discomfort to the staff member, who seemed unsure of how to assist me. Despite receiving a cancellation number 1[redacted]01, my attempts to follow up have been unsuccessful. I kindly request a full refund for this unpleasant experience.