Razer Customer Service Issues

I had the Firefly in my shopping cart and wanted to pay, but encountered an error. Upon retrying, the product was sold out. It's frustrating. I have a 50% coupon that lasts 24 hours on every product. Should I lament being a second too slow or blame Razer for poor page programming? How come someone can buy a product in another person's shopping cart? Shopping carts should reserve products for a few minutes for the person who added them. Is there a way to reserve the Firefly with my coupon regardless?

I recently purchased the Razer Kraken USB 7.1 headphones. When attempting to install them, I downloaded Razer Synapse software. After installation, I encountered an issue where the software did not recognize the audio device. When opening Razer Synapse, it was stuck on "updating from Razer Synapse" for an extended period, about 3 hours. My friend owns the same headphones and his are working flawlessly. He tried to assist me in fixing the problem, but unfortunately, the solution he used on his own did not work on mine. Any suggestions on how to resolve this issue would be greatly appreciated.

I purchased a Razer Blade [redacted] 970M laptop to use for class notes, client meetings, and photo editing. Recently, I encountered an overheating problem when editing videos, causing the laptop to shut down consistently. After researching, I found this is a common issue affecting many users, including tech publication LinusTechTips. This issue was not apparent earlier due to changes in my workload. I am requesting that Razer provide a free repair or replacement for this known manufacturing problem. I have confidence that Razer will address this situation fairly.

Hello esteemed support team, I am a 15-year-old from Mumbai, India. Lately, I have developed a keen interest in mechanical keyboards and am eager to try one out. Unfortunately, the prices in my country are currently very high. It would mean a lot to me if you could assist me by sending a keyboard that I can purchase at U.S. prices. I find that ordering from a global website results in significant additional costs, making a $[redacted] keyboard almost double the price, which is beyond my high school budget. I am willing to pay $[redacted] for the keyboard. I have never had the opportunity to own a Razer product, and I hope you can make this dream a reality for me. Thank you for your consideration, and I am eagerly awaiting your response. I would have approached a friend in the U.S. for help, but unfortunately, I do not have that option, which is why I am reaching out to you for assistance.

Hello, I bought my Razer Phone 2 from my network operator, Three Ireland, on November 29, [redacted]. Today, I contacted your support team through live chat regarding an issue with wireless charging. I explained that my phone wasn't charging on my Belkin wireless charging pad despite trying different positions. I even tested the charging pad with three other phones, and they worked fine. I also swapped the USB power supply, but it didn't help. The agent suggested trying another wireless charger, but I only have one. Eventually, I was informed that the phone is only compatible with the Razer chroma wireless charger, which costs €[redacted]. I'm frustrated because none of the reviews or information I checked before buying mentioned this requirement. It feels like false advertising, and I'm disappointed that such crucial information isn't clearly stated on your website. I'm now stuck with an €[redacted] device on a 2-year contract, feeling deceived. I wish I had known about this limitation before purchasing. I hope you address this issue promptly. Sincerely, Trevor F.

Hello, I am experiencing an issue with my Razer Blade 15 230W Power Adapter. I have been using my Razer Blade 15 for several months without any charging problems until last week. Suddenly, the power adapter stopped working, with the LED light on the brick not illuminating and emitting a strange smell. I purchased the laptop in the US and am currently using it in Europe, which might be relevant. However, the laptop itself functions well on the remaining battery power, and there has been no exposure to liquid. I am seeking a replacement for the 230W Power Adapter promptly. Here are the order details: Order Number: RZUSPP[redacted][redacted] Order Date: 21 Jul [redacted] 01:43 PM S.K.

I am writing to express my disappointment with the Razer Kraken headphones. Last year, I purchased the "Razer Holiday Bundle" at Wal-Mart for my sons and myself. While we didn't use the keyboard much, and two of my sons preferred their Logitech gaming mouse, we all used the headset. Within a month, one headset's audio plug broke off. Despite initially thinking it was my son's fault, similar issues arose with the other headsets over time. My pair also had the earphone pieces snap off, and my son experienced the same issue. Currently, only one headset is functioning, as my oldest son upgraded months ago. Recently, the right speaker stopped working due to movement when putting the headset on. While the mice and keyboard are working fine, the durability of the Razer headset has been disappointing. I used to admire Razer products, but this experience has been disheartening.

After updating the software on both of our computers, the color scheme now constantly changes instead of staying set on one color like it was months ago. I tried to adjust the colors on both my and my wife's computers through Synapse, but the color settings cannot be changed. The screen prompts us to register our Razer products, go to the Razer store, or view compatible devices. However, our keyboards were registered when we first purchased them months ago. I am frustrated with the software as it has caused multiple issues. Is there a way to uninstall the updates like you can with Microsoft? Do we need to spend hours trying to reinstall until it recognizes the devices? It took me 10 hours to troubleshoot on my wife's computer and 4 hours on mine. This software is a time-consuming hassle. I urgently need this fixed as the changing colors are causing discomfort to my sensitive eyes and hindering me from using the computers. Please assist me.

I bought a Razer Blade 15 today. I tried to register it at razerid.razer.com/warranty but encountered an issue. Razer has an incorrect email address on file, which prevents me from adding my account information like phone number due to 2nd level security. The verification code is being sent to the wrong email address, which differs by just one letter. I need help to update my email address or guidance on how to proceed. -Ryan

I need some help with my Razer Hammerhead True Wireless Bluetooth headphones and using them with my iPhone 11 Pro Max. I'm having trouble with the touch controls where I have to tap or press certain edges of the headphones for them to respond. When I try to pause a song, it ends up skipping tracks because I don't think my initial gesture is registering properly. Also, when attempting to activate 'gaming mode,' it often mistakes it for holding the surface for 6 seconds and activates Siri instead. Any guidance or tips would be greatly appreciated. Thank you!

I received the computer with a scratch on the screen, which is unacceptable considering the price I paid. The order number is RZUSWP[redacted][redacted], and the Serial Number is BY2022A[redacted]2. Despite trying to contact multiple times by phone, I was unable to reach anyone and only received a recorded message prompting me to call again. I also attempted numerous times to initiate a replacement online, but the system didn't recognize the order number or serial number. At this point, I simply want to return the faulty product and receive a refund promptly. The system's inability to acknowledge the order and serial numbers for the return process has made this my worst customer service experience. I have included a photo showing the scratch on the screen. I am adamant about only wanting a refund, not a replacement.

Dear Sir/Madam, I am currently in the process of selecting and purchasing new computer components and related gear. However, it has been extremely challenging (if not impossible) to reach someone at your company via phone. This may benefit your company, but it is inconvenient for customers like me who are planning to spend thousands of dollars but cannot have a live conversation with a computer product supplier. I did email about the 27" Raptor monitor, and I appreciate the response after a few days. Still, I would prefer to speak with a real person for a more efficient and quick discussion. Could you please provide me with proper contact details to facilitate this? If your company cannot manage this basic aspect of customer service, I am afraid I and my business associates may have to reconsider working with you. Regards, Paul

Dear Support, Every time there is an update, my Razer products malfunction. They go dark, flicker on and off, and nothing seems to fix the issue. To resolve it, I have to uninstall all Razer software, run a cleaner, defragment my system, and restart the computer multiple times. Only after completing these steps can I reinstall your software. I don't have a problem with updates, but it would be helpful if you could ensure they are compatible with our hardware instead of causing issues. Please fix the bugs in your updates before releasing them. BG Miller

I am experiencing issues with my order RZUSPP[redacted][redacted] on your website. I would like an update on the status of my order. I have been struggling to navigate your website for over thirty minutes trying to find out this simple information. Kindly inform me if the webcam is in stock or if it is back-ordered. If it is available, could you provide me with the expected shipping date and when I can expect to receive tracking details? This transaction has been extremely unsatisfactory due to the difficulty I am facing in obtaining information. I would appreciate it if you could respond to my inquiries promptly. If the webcam is on backorder, I might have to cancel the order. I appreciate your timely assistance.

Dear Madam, Dear Sir, I purchased a Razer BlackWidow Elite Mechanical Gaming Keyboard from Amazon.de on December 5th, [redacted], which was shipped to me in Austria. The keyboard, with a German layout, is currently experiencing issues. When I press a key, it often does not respond immediately, with a delay of around 1 second or more. Sometimes, it will react multiple times to a single press, typing the same letter several times. This problem persists across different PCs despite my attempts to resolve it. I have reached out to Amazon.de, who advised me to contact Razer for assistance. The keyboard details are as follows: Razer BlackWidow Elite (Green Switch) - Gaming Keyboard with mechanical switches, tactile & clicky, wrist rest, RGB Chroma Lighting, QWERTZ | German Layout, Black. I am covered by a 2-year warranty and I am hopeful for a prompt resolution to this issue. Thank you, Dr. Alexander P. [redacted]

I am experiencing issues with my Razer Ripsaw in OBS Studio. When I try to add a new source, the "Microphone (2-Razer Ripsaw HD HDMI)" is not visible, and only "Microphone (4-Razer Ripsaw HD)" is showing, but there's no game audio coming through. I have attempted various troubleshooting steps like connecting to different monitors, re-installing drivers, and trying different USB ports without success. My Ripsaw was bought from the official Razer Amazon seller and was previously working fine with Streamlabs OBS. I use a Blue Yeti nano mic and Corsair VOID RGB headphones instead of the Razer Ripsaw's mic and headphone jacks.

Good morning, I am a user of your platform for recharging. I wanted to bring to your attention a promotion that was run in partnership with a game called Crossfire West. The promotion involved recharging through your platform for a chance to win a $[redacted] USD raffle. Despite my participation and spending over $[redacted] USD, I have not received any communication about the winners from the game. As a loyal customer, I urge you to reach out to Crossfire West to ensure the raffle results are announced promptly and transparently. It is crucial for the integrity of the promotion that winners are declared in a timely manner. I have reached out to them with no response after four days since the scheduled draw on the 11th of the month. Your assistance in resolving this matter would be greatly appreciated. Thank you for your attention.

I recently purchased a Razer 14 with Ryzen [redacted] and Nvidia RTX [redacted] to play Onward on my Quest 2 and Quest Pro headsets. The laptop recognizes the RTX [redacted] but does not use it as expected. This is a well-known issue. I would like assistance through a remote session to resolve this. I had a call with your support and Best Buy, but it got disconnected without a callback. I prefer not to return the laptop, but the current situation is not acceptable. I tried using online tutorials, but being a practicing neurosurgeon, delving into BIOS changes seems daunting. My overall experience has been disappointing.

My $[redacted] Razer Gold gift card had a balance of 0, so I opened case number [redacted]96 on Friday. I haven't received a reply yet. I tried to log in, but they said my password was incorrect. They mentioned sending a new password to my email, but I haven't received it. I really need help. Here's a copy of my ticket. My email is [redacted] Hi Teresa, Our Customer Support team has received your inquiry. Your support ticket number is [redacted]96. Generally, we aim to reply within one working day. Occasionally, responses may take longer, especially during peak hours. Rest assured, we will get back to you soon. Please remember that we address tickets in the order they are received. If there are delays, please refrain from opening new tickets as it will reset your place in line. If you need to add more details, simply reply to this email. Best Regards, Razer Gold & Silver Customer Support Team Ensure your Razer ID security. We will never request your password for any reason. [---[redacted]:[redacted]:[redacted]---]

On May 1st, I went to the Best Buy store on [redacted] Fordham Road and purchased a Razer Gold gift card that cost $[redacted]. The Razer gift card was supposed to have a value ranging from $10 to $[redacted], and another Razer Gold gift card that was meant to be $[redacted]. However, when I got home, I discovered that the card doesn't work. When I returned the next day, they refused to exchange or refund the Razer gift card. I contacted RazerGold.org to file a complaint. I simply seek assistance in obtaining a new Razer Gold gift card as a replacement. I am not seeking a refund, just a working card.