Radisson Hotels Customer Service Issues

Our stay was disappointing. We arrived around 5 p.m. yesterday and heard what sounded like a child running in the hallway, so we left for dinner. Returning around 7 p.m., the noise persisted. I reported it to Mesha at the front desk at 8:45 p.m., explaining the disturbance above our room. Despite her efforts to contact the guests upstairs, the noise continued. When loud music woke us at 6 a.m., lasting for an hour and a half, our rest was further disrupted. Upon checkout, I shared our experience with the unnamed staff member at the front desk, who suggested the nearby church may have been the source of the early morning disturbance. I provided my contact information for the manager. The amount paid for our stay did not match the experience. The lack of assistance for a peaceful night's sleep was frustrating, compounded by the unexpected loud music. We won't return and are requesting a full refund. A dispute was denied, and I am seeking assistance with this matter.

Dear Manager of Country Inn & Suites, I am writing to express my admiration for your property and the exceptional experiences I have had during my stays. As a loyal patron, I am planning to visit Coon Rapids on Nov. 6th and would like to book a stay at your hotel. This visit is special as I plan to propose to my girlfriend of 7 years. To enhance this significant occasion, I kindly request a complimentary night's stay. I understand this is an unusual request, but as someone who highly recommends Country Inn & Suites to others, I believe this gesture would strengthen my relationship with your brand. I am willing to share my positive experiences on my social media platforms, reaching a wider audience. I anticipate your response and look forward to continuing my support of Country Inn & Suites. Thank you for considering my request. Best Regards, Sean Boyle