Radisson Hotels Customer Service Issues

During our stay at the Radisson, Grand Island from 7/31-8/1, my family experienced a troubling incident that led us to check out a day early. After my husband was confronted in the parking lot, we felt unsafe and decided to leave. The encounter with two individuals in a Red Pontiac G6 coupe, who followed and harassed us, was distressing, especially for our children. Despite involving the Grand Island Police, no resolution was reached as no crime was committed. We are now requesting a refund for our final night and possibly a full refund due to various issues during our stay, including insufficient amenities, smaller beds than expected, unkempt room conditions, and the frightening experience in the parking lot. This ordeal greatly affected our much-anticipated vacation, and we hope for a satisfactory resolution. If necessary, you can contact me at [redacted].

Last night, my key didn't work for my room, which was the most expensive at the hotel. I was promised maintenance would fix it in the morning, but it was still not working by lunch. We paid $[redacted] to stay an extra night, but were locked out of the room until 7:30 pm. The door issue persisted even after the manager assured me it was fixed. I would appreciate if someone could reach out to discuss the changing compensation for our troubles.

Hello, I reached out to Radisson corporate regarding a refund claim for a reservation under my husband's name, Shawn Ginunas. Despite not checking in, Country Inn and Suites Kodak, Tennessee charged $[redacted] to my bank account. Orbitz claims the hotel should issue the refund, while corporate says Orbitz is responsible. The Kodak location's manager, Tio Lyons, is unresponsive despite multiple calls and emails. Front desk staff mention he's unavailable or coming later but my messages remain unanswered. Orbitz also contacted the hotel with no success. The manager, as per the staff, is the sole person who can process the refund. Thanks, Kelly Ginunas

Upon our early morning arrival at the Country Inn and Suites on West Broad Street in Richmond, VA, my friend and I encountered a disconcerting situation with the nighttime front desk associate. The lobby door was slightly ajar, preventing my key from working. When my friend gently helped open the door further so we could enter, the associate reacted aggressively, berating my friend in a threatening manner. I expressed my concerns about his behavior, but he excused it by citing the early hour. I find it troubling that the associate's response was so disproportionate, especially considering the issue with the door. He even went as far as threatening us with a hefty charge for the supposedly expensive door. It appears that his personal issues may have impacted his interactions with guests, leading to an unwelcoming and hostile atmosphere. This incident has left me questioning his professionalism and the establishment's customer service standards.

I, Shahid Ali Khan, a resident of Road no. 6 in Banjara Hills, Hyderabad, want to address an ongoing issue regarding the Radisson Blu Plaza in our area. Despite being loyal patrons of your hotel chain across different locations, the particular franchise in Banjara Hills has been irresponsibly disposing of sewage, causing a significant health hazard. The continuous discharge of raw sewage onto public roads has led to foul odors, health problems, and environmental concerns. Numerous attempts to address this matter with the local management have been unfruitful. Before taking legal action by involving regulatory bodies like the Pollution Control Board and local authorities, I am reaching out to the global head office of Radisson Hotels to request a resolution within 21 days. It is expected that a prompt response and necessary actions will be taken to rectify this situation. As a concerned citizen and loyal customer, I trust that the renowned Radisson Hotel chain will address this issue promptly and appropriately. Best regards, Shahid Ali Khan Haksons Villas, Banjara Hills, Hyderabad

Our air conditioner leaked water onto the carpet. We reported the issue, but maintenance didn't come to fix it or dry the area. Instead, they suggested we use towels to clean it up ourselves. There was no manager available to address our concerns. Additionally, the hotel didn't offer a hot breakfast, had a door that wouldn't close properly, and the American flag outside was hanging sideways. This caused inconvenience for my 86-year-old mother, who had wet socks for three days. Finally, on the last night, someone came to extract excess water from the carpet. However, both my mother and I woke up with headaches and congestion on Sunday morning. As someone who has had multiple sinus surgeries and typically stays in newer hotels for health reasons, I am deeply disappointed. My priority is my mother's well-being, especially after a recent family loss. I am requesting a refund for this unsatisfactory experience.

Hello, I am reaching out regarding my recent stay at your Leeds hotel on the night of August 27th to 28th. I am greatly dissatisfied with the experience, which was my first time staying at your establishment in Leeds. The incident involving the lift was particularly troubling. The lift malfunctioned, trapping us for about 20 minutes while we tried to signal for help using the alarm. Regrettably, the staff seemed unaware of the situation until a guest on the 4th floor intervened. Additionally, there was an early morning false fire alarm that disrupted our sleep. Such issues are unacceptable in a hotel of your caliber, especially considering the high cost of our one-night stay at £[redacted]. Despite our attempts to address the problems with the staff, we have been met with unsatisfactory customer service. We were directed to email our concerns for a possible refund, but so far, there has been no response from the management. Our experience has indeed tarnished what was meant to be a special occasion, and we hope for a resolution promptly. Thank you for your attention to this matter.

During my extended stay at your hotel in Reading, Pennsylvania, we experienced two days without hot water. Unfortunately, no one informed us of this issue or provided any solutions until I reached out. Despite indicating our willingness to move rooms, we were informed that due to having a dog, this was not an option. We were then directed to use showers in a different part of the hotel. Upon returning to our room in the basement, which lacks basic amenities like a refrigerator, it is disheartening to pay the same rate as those enjoying better-equipped rooms. The lack of communication and inconvenience have left me frustrated. In addition to the hot water problem, we are also struggling with no heating, as the room remains cold despite the thermostat being set at 90 degrees. My granddaughter and I are bundled up in layers to keep warm as the blankets are insufficient. As individuals displaced by a house fire, we have been residing in hotels since April and had hoped for a more accommodating experience. We believe some complimentary nights are warranted for the inconveniences faced. The third shift manager suggested I reach out to you as he disagreed with how the situation was handled. I trust that the necessary actions will be taken to address these issues promptly. Thank you.

I made a reservation through Expedia for a stay at the Radisson at University of Toledo Medical Center from December 23rd to 27th (Itinerary # [redacted][redacted]). I recently contacted the hotel regarding a separate matter and learned that the hotel has been sold and is set to close on December 15th. I was not notified of this change and only found out because I called them. Surprisingly, they had not even informed Expedia yet. Is it typical for hotels to close without notifying guests in advance? I am concerned about the lack of communication and transparency. I noticed that there is no mention of the closure on their website. I am also worried about the staff who will be losing their jobs. Can you please provide more insight into this situation and the hotel's business practices?

To Whom It May Concern, I stayed at the Country Inn Beckley West in the Celebration Room. It was surprising to see this hotel listed as a Radisson property. When we arrived on Friday, June **th, we were shocked by the high rates due to Father’s Day weekend. Despite the spacious and nice looking room, we encountered several issues. Some lights were not working, and despite a service man promising to fix them, we never saw him again. The couches were badly stained, and we found unpleasant stains on the pull-out bed. Housekeeping had to be asked for fresh linens and to tidy up. Both TV remotes were faulty and had to be replaced. The channel selection was also disappointing. The room's windows and mirrors were smeared. I spoke to the manager on Saturday morning, who brought us new remotes and acknowledged the problems. The lobby coffee was empty twice, and the restroom had no towels. I even found mold on my bagel. The swimming pool needs repairs urgently. I have photos of these issues available upon request. Sincerely, Danny Thomas

I was unexpectedly asked to leave Radisson Brooklyn Center after a four-day stay. Upon arrival, I took the initiative to clean the room due to excessive dust and removed leftover items like half-empty soda bottles filled with cigarette butts from the closet to mitigate smoke odors. Upon checkout, I discovered two charges totaling $[redacted] on my account. The manager vaguely attributed them to incidentals but refused to provide a name. Customer service first claimed it was a smoking fee, which I dispute as I never smoked in the room and left it cleaner upon departure. They later said it was for incidentals, but despite promises to investigate with the hotel, no resolution has been reached, and the charges remain. These charges, made on 12/31/21, have not been refunded, leaving me in a difficult financial situation. I seek assistance in resolving this issue promptly, as it has left me homeless and financially strained, hoping for a refund and possibly complimentary accommodation elsewhere.

I appreciate your response, but I must express my concern regarding the unauthorized charge of nearly £80 from my bank account. The refund does not reflect in my bank statement, and I anticipate the delay in its appearance. Regrettably, I cannot accept your explanation. We spent over £[redacted] during our stay at the Radisson on Friday night and had plans for more visits this year, including staying with your establishment. However, we will now explore other options. The level of customer service experienced was subpar. Despite only four tables being occupied in the restaurant, we waited 45 minutes for our meals, which is unacceptable. Furthermore, the unavailability of the particular gin we were enjoying, subsequently followed by running out of Baileys, highlights a significant service issue. When my husband requested two packets of cheese crisps, we were informed of having only one, yet another couple managed to obtain a packet moments later. This inconsistency and lack of effort from your staff left us very disappointed. I anticipate a prompt resolution to the refund matter. Your suggestion to contact my bank for resolution is unsatisfactory. I eagerly await your response. Sincerely, M. Driffield

I am reaching out about a hotel in Sumter, South Carolina under the Radisson brand, specifically the Country Inn and Suites in Sumter. I traveled to South Carolina in early February for my husband's funeral and was unsatisfied with my children's accommodations, so I inquired about rooms at the Country Inn and Suites. Despite not staying at the hotel, they charged me for two rooms after I provided my credit card information. I have contacted the manager and owner requesting a refund with no success. Given their affiliation with Radisson, I believe it's necessary for Radisson to step in. Dealing with this financial issue on top of my loss has been challenging. I kindly request your assistance in resolving this matter. Thank you for your support. - Carmen Josey Date: February 22, [redacted]

I recently discovered a $[redacted] pet fee on my bill for having my service dog with me during my stay. When I called to inquire about the charge, I encountered an unfriendly gentleman who refused to reverse it and even seemed to gloat about it. I called back and a woman explained that the fee was due to the hotel's pet policy, despite my service animal status under the Americans with Disabilities Act. Each time I try to reach the manager to discuss the matter, my calls go unanswered. It is evident that this hotel's management lacks respect for guests, especially those with disabilities relying on service animals. They should familiarize themselves with the laws regarding service animals. I am requesting a full refund promptly. My service dog's ID number is #[redacted]. Service animals are not required to wear special identifiers, must be allowed in any available room, and cannot be charged cleaning fees. Certification is also not mandatory. Discrimination based on the use of service animals is illegal.

I have been a guest at the Radisson New Rochelle since April 18, [redacted]. After selling our home in Connecticut, we intended to extend our stay as our plans evolved. Despite booking for one week initially, we encountered issues each time we requested an extension. When trying to extend our stay until July 18, the customer service manager, Paula, informed us on July 2 that we would have to check out on July 4. After some discussion, we were granted one additional day until July 5. Paula stated that the hotel is not an extended stay facility. Her lack of empathy and unhelpful attitude, especially during a stressful time for us as an elderly couple, was disappointing. I felt like our business was not appreciated. The overall customer service at this hotel needs improvement. I hope this feedback reaches the right person for a response or explanation. Thank you.

My husband and I stayed at the Country Inn & Suites in Abingdon, VA from July 22nd to July 25th. Unfortunately, I left my jewelry in the room, but a kind housekeeper found it and they said they would mail it to me. Despite several calls following up, including speaking with the manager, Dan, the jewelry has still not arrived by August 15th. We are concerned that there may be an issue with getting it back. We even offered to cover the postage and tip for the housekeeper. If we do not receive the jewelry soon, we may have to involve the authorities.

I require assistance with a reservation issue I am facing. Today, I booked a hotel room over the phone with a Radisson customer service representative for a stay at the Country Inn & Suites in Lehighton, PA, from tonight until tomorrow. While I had a pleasant stay from 11/26 to 12/4, the manager wrongly accused me of smoking in the room on the last day due to the smell of the air freshener I had used. Despite disputing it, I ended up paying the $[redacted] fee. My reservation for tonight was made using 40,[redacted] rewards points, which were deducted from my account. However, upon arriving at the hotel, I was informed by the front desk that they have no record of my reservation. Currently outside the hotel in the rain, I am exhausted and eager to check in and rest. Any assistance in resolving this matter would be greatly appreciated.

Hello! I wanted to let you know that I canceled my hotel reservation for December 18-20 at TI Vegas on October 28. Even though I got a confirmation email for the cancellation on the same day, I still received a welcome email from the hotel this morning. Just spoke with the customer service at TI hotel, and they confirmed the cancellation, but mentioned that it wasn't done in the Radisson system. Can you assist with updating the cancellation in the system with the confirmation number #Y2VW4CX? The customer's name is Chen Yu. Thank you!

We have a booking at the Radisson Blu Kaysari in Turkey for Wednesday night with reservation number [redacted]. We are currently in Tel Aviv, Israel, and due to the ongoing strikes and political unrest, the airport is closed, with no departing flights allowed. In case the airport remains closed on Wednesday, preventing us from traveling as scheduled, we would like to inquire about the possibility of either canceling our reservation or rescheduling it for another date without incurring any penalties. Your prompt assistance on this matter would be greatly appreciated.

During my stay at Radisson Blu Royal Viking hotel in Stockholm, I regrettably left my camera behind upon check-out. After realizing my mistake, I promptly contacted the hotel's reception staff to report the lost item. Following their instructions, I sent an email detailing my situation and completed a form as requested. Despite my efforts, the hotel informed me that they had been unable to locate my camera and mentioned a delay due to limited access to the lost and found room over the weekend. As I stressed the importance of the memory card's contents, the hotel assured me they would investigate further. However, after subsequent communication and conflicting responses, I expressed frustration at the unresolved situation. I earnestly hope for a thorough search of room [redacted]'s wardrobe to recover the valuable photos stored on the memory card.