Quality Inn Customer Service Issues

During my stay at Quality Inn in Spokane, WA on May 5, I paid in cash. However, a few days later, I noticed a charge of $[redacted] taken from my account without my consent. Upon contacting the hotel, they claimed it was for damaged bed sheets, which I dispute as there were no issues when we departed. Despite explaining this, the staff abruptly hung up on me. The manager was unhelpful and impolite during check-in, but due to the lack of alternative accommodations because of a local event, we had to endure our stay. I am deeply frustrated by this situation and seek assistance. Please communicate with me via email at [redacted] It is unjustified for them to charge me $[redacted] for nonexistent damages.

During my stay at the Quality Inn in Obetz, Ohio on 05/10/18, as I was getting into bed, I unexpectedly encountered a metal railing protruding from the bed that caused me to fall and injure my ankle. Despite contacting the front desk, the initial assistance was limited. Eventually, the manager came to the room with band-aids and an incident report. They offered us a room change but couldn't provide further help. I sought medical advice for my ankle swelling the next day. Although the manager provided a discount, I believe the situation should have been handled better. I request compensation for the room and removal of the dangerous railing to prevent similar incidents. Thank you. - R.S./ J.M.

I attempted to stay at your motel last night. Unfortunately, the initial room I was given had a faulty lock, preventing me from entering despite trying three different keys. Subsequently, the second room assigned was already occupied. Eventually, after obtaining a third room and settling in, we were disturbed by another guest who was given a key to our room. Exasperated by the service, I requested a refund at the front desk, where the employee was unsure how to process it and provided me with a code and number to call for a refund. Currently, I am in the process of seeking my refund due to the unsatisfactory experience at your motel. It would be appreciated if you could reach me at [redacted] or [redacted] to assist with finalizing my refund.

Hello, my name is Maria G. I made a reservation at Quality Inn in Chula Vista, CA. Upon checking in at approximately 3:58 pm, I noticed the room and surroundings were very dirty, including the pool area. Despite the non-refundable policy, the room was in a disgustingly dirty condition; the bed sheets were stained, the covers discolored, the toilet dirty and scratched, and utensils dusty with bottle marks. Feeling uncomfortable, I spoke to the staff on duty who claimed the issues were just stains. I booked this through Priceline.com, paying $[redacted] for two nights. I am disappointed with the lack of cleanliness and service, and was promised a possible room change but have not heard back. This has been a really bad experience.

During our stay at Quality Inn Exmore VA on August 14th and 15th, [redacted], my sister and I encountered some issues. The staff at check-in was pleasant and helpful. However, in our room, we faced several problems. The refrigerator was overheating due to lack of airflow, the laundry bag seemed used, the A/C unit emitted a foul smell, and the air filter needed cleaning. Upon return on our second day, the beds weren't made, coffee supplies weren't restocked, and the room lacked basic amenities like cups and ice bucket liners. Despite bringing these issues to the front desk, they were resolved promptly. Additionally, the room wasn't vacuumed which worsened my allergies due to the A/C filter and cleanliness concerns. The staff was helpful, and we enjoyed the breakfast and pool facilities. I suggest raising the TV for better viewing and improving the refrigerator by enhancing airflow. These suggestions are aimed at enhancing the guest experience. Sincerely, Denise E. Bernard

Recently, my experience upon checking into the Quality Inn in Lafayette, LA fell short of expectations. I approached the desk for the internet access code, and despite the desk clerk assisting just one customer, she ignored me completely. She engaged extensively with the other guest, failing to acknowledge my presence. This interaction left me feeling undervalued and unimportant as a patron. As a former educator, I understand the importance of simple courtesy, such as making eye contact or a brief acknowledgment. Unfortunately, this employee lacked basic interpersonal skills. Moving forward, I will avoid staying at Quality Inn or affiliated hotels due to this negative encounter. It is evident that improved employee training is necessary to maintain customer satisfaction. While I do not anticipate any specific resolution, I felt compelled to share my feedback. Thank you for allowing me to express my concerns through this platform.

My brother made a reservation for 3 rooms at the Wilmington, N.C. location on Wednesday, February 20th. Upon our arrival, my wife and I checked into room [redacted] as we were in town for our sister's funeral. After checking out on Thursday morning to attend the funeral, we realized a pair of shoes was left in room [redacted] by mistake. Upon contacting the hotel, I was initially informed that nothing was found. However, a text from my brother later revealed that the shoes were located in room [redacted]. Despite giving my mailing address and offering to cover any additional fees for shipping, the hotel mentioned they needed to speak with the manager. Subsequent calls to the hotel yielded no resolution, with promises of the manager getting back to me unmet. The Red Wing Irish Setter shoes, valued at approximately $[redacted] and in good condition, are still missing. I hope for a favorable outcome to this matter as I have not had success reaching a resolution with the hotel staff.

I booked a room for two days at the Chippewa Falls location. The first night was terrible; the people in the next room were having a marijuana party, and our room smelled awful. I couldn't sleep at all. When I complained at the front desk, they said they would only refund $50. The smell continued the second day, even after complaining. At checkout, I was informed they deducted the $50 from my card. When I asked about it, I was told it was for the WiFi, which made me angry. I demanded a full refund for the awful experience, but the staff claimed they couldn't help. I came from about four hours away and only brought enough money for the weekend, which I put on my card. Now, I don't have enough to get back home.

Hello, I called the Glens Falls hotel last Sunday to inquire about a jacuzzi for our group of 4 couples traveling. The hotel representative confirmed they had one, so I booked through Travelocity with ref. #[redacted][redacted] for June 14th to 16th. However, I discovered the hotel didn't have a jacuzzi. After contacting Travelocity, they advised me to speak to the hotel manager, Laura. Despite my efforts, Laura refused to cancel the booking. Two other couples have already found alternative accommodation. I feel let down after being misled about the facility and would like for this situation to be reviewed promptly as we need to secure new accommodations. Thank you, Susan F.

I made a hotel booking at Quality Inn Seattle on [redacted] John Street, Seattle, WA [redacted] for May 22-24, [redacted], due to the Rolling Stones concert. Ticketmaster notified me of the concert postponement on March 30. Despite contacting Expedia to cancel, the hotel's non-refundable policy made it challenging. After multiple attempts, Expedia spoke with Jennifer on April 4, who declined an exception. Jennifer was uncooperative when I called her to discuss options like a room credit for the rescheduled concert. The general manager was supposed to reach out but never did. When I contacted Kayla the next day, requesting a refund or credit for the $[redacted].06 CN spent, she also refused. The hotel's actions seem opportunistic and greedy, keeping my money despite eight weeks' notice, likely rebooking the room and profiting twice. The lack of customer service and understanding regarding the concert's unforeseen rescheduling has left me frustrated. I hope this situation can be resolved promptly. Thank you, Katy Walsh

During my recent stay on 5/19 at a Quality Inn in Chandler, AZ, I had an incredibly disappointing experience. The staff members were consistently rude and disrespectful to both myself and other guests. The pool was cold even though the website claimed it was heated. Also, when I requested extra pillows, I was informed that it was not a service they provided. Furthermore, I asked for a later check-out time due to a licensing test, but was abruptly denied until reluctantly being given just an hour more. During check-out, the clerk seemed preoccupied with another matter involving a guest and their pets, ignoring me for an extended period of time. The overall treatment I received was far from satisfactory, and I strongly believe that a full refund is the only reasonable resolution in this situation.

I have frequented many Quality Inns over the years, but this recent visit was disappointing. While visiting family with my boyfriend, we opted to stay at a local Quality Inn due to past positive experiences. However, this time was different. The hotel seemed to attract unsavory individuals, creating a sense of unease. The lobby had a strong smell of cigarettes and weed, despite being a designated non-smoking establishment. Upon entering our room, we were greeted by stained carpets and ceilings. The neighboring guests were loud and disruptive, with repeated calls to the front desk yielding no response. When we finally located a staff member, she seemed intoxicated and unprofessional, adding to our dismay. The lack of care from the staff, coupled with their unprofessional behavior, left me feeling undervalued as a paying guest. I hope this feedback leads to improvements in the future.

Good afternoon, My family and I spent two nights at a Quality Inn & Suites in Durango, Colorado on June 26 and 27. The room was excellent, the staff at the front desk was very friendly, and the price matched the quote. However, on the morning of the 27th, I realized I had left a pair of boots in the room after we had already left and called the hotel. Despite informing them about the boots' description and location in the room, they were unable to locate them. I followed up later, but they still could not find the boots. The boots went missing within a few hours of our departure, and we were disappointed by the lack of urgency in helping us retrieve them. We even offered to cover shipping costs, but it seemed like they were not interested in assisting us further. Overall, we were not pleased with the service and the need to repeatedly follow up on the matter.

My boyfriend and I made a reservation through hotels.com for a night at Quality Inn in Dodge City, Kansas. Unfortunately, we couldn't stay on the dates we originally booked. Even though it was a nonrefundable reservation, the front desk lady advised me to contact hotels.com. After a phone call between the front desk and hotels.com, they assured me I wouldn't be charged. However, four days later, I noticed the charge on my account. I reached out to hotels.com for assistance, and they contacted the hotel with no success. The hotel is now refusing to refund me. Despite the nonrefundable policy, I feel there should be a solution since both the hotel staff and hotels.com assured me I wouldn't be charged.

I stayed at Quality Inn in Aurora, Colorado, off Abilene and Mississippi for two nights. I woke up at 3 am itching and found bed bugs and earwigs in the bed. When I complained to the office, they offered to refund my money, but it would take a week, which is too long for me. I am upset because I cannot just throw away money like that. I am requesting another room at a different hotel or a solution ASAP. They even asked me to leave the room and check out at 8 am in the morning.

I noticed a charge on my MasterCard from Quality Inn in Battle Creek, Michigan, amounting to $[redacted].19 in U.S. funds. As a Canadian resident, I believed I made a reservation but did not receive a confirmation email. After contacting the hotel a week prior to my stay, they informed me that no reservation was found and they were fully booked. Consequently, I made a reservation at another hotel for the same date, September 21. I spoke with a representative directly at that hotel. Now, I have paid for two hotel stays on September 21 due to the misunderstanding. As I did not receive a confirmation number and was told I had no reservation at Quality Inn, I am seeking a refund or a credit equal to the amount charged. My name on the MasterCard is Marilyn Glazer, previously known as Marilyn MacDow, residing at 47-[redacted] Purser St, London, Ontario, N5V 0A7. I provided both names during my reservation inquiry. Thank you.

Upon arriving at the Lexington VA Quality Inn hotel, I inquired about the pool's functionality prior to payment, as per the Disabilities Act. Although I didn't specifically ask about handicap accessibility, I assumed it would be available. Unfortunately, upon trying to use the pool, I discovered the pool lift chair was out of order. When I inquired at the front desk, I was informed that the chair was nonoperational due to a missing battery. This lack of information upon check-in was frustrating as I rely on pool therapy to alleviate swelling and pain in my leg caused by a malfunctioning valve. It would have been preferable if I had been informed beforehand, as I might have chosen another hotel to ensure pool access. Now I'm left with a room but without the ability to utilize the pool to help my condition.

I have been a loyal customer of Quality Inn for years and usually have great experiences, but my recent stay at the Culpeper, Virginia location was disappointing. My girlfriend and I encountered a unique issue with the toilet in our room making a loud and constant running water noise, which disturbed our sleep. Despite trying to contact room service at 2am, no one answered. The front desk was also unresponsive when I went there. Frustrated and unable to rest due to the noise, I had to leave the hotel after only 4 hours. I paid $73 for the room and would appreciate an explanation or possible resolution to this matter. Please contact me via email at [redacted] Thank you for your attention to this issue.

During my stay at the hotel on March 26th, I checked in at 2 am and had to check out at 5 am due to encountering a roach falling from the ceiling, followed by a large spider above us. Initially, we were assigned a room without power, forcing us to move to another room where we also found bugs. When I mentioned I had booked online, the staff member asked for my last name and ID to locate my reservation, as I chose to pay at the hotel. Unfortunately, I was double-charged. Although I was assured by the staff that the manager would address this and refund the extra charge, even providing me with contact information, I have not received a response after reaching out via email. As a regular guest who has always experienced great service, I am disappointed by this experience at the Quality Inn Matthews Stalings near the Toyota dealership. Specifically, our undesirable room was [redacted].

During my stay at the Tarpon Springs location from Friday, 7/3, to Monday, 7/6, I was initially charged $[redacted].94, which is the correct amount. However, a subsequent charge of $90.52 appeared on my card, which I did not authorize. I have been trying to resolve this issue by contacting the location, providing all necessary information, and was informed a manager would reach out to me. Unfortunately, it has been three days, but I have not received a call back yet. My name is Elizabeth F., and my contact number is [redacted].