Qatar Airways Customer Service Issues

My partner has recently been diagnosed with cancer, and because of his condition, flying is not an option. Unfortunately, FlySharp is only offering a refund of £[redacted] out of the £[redacted] we paid for the tickets. This situation is out of our control, and we strongly feel that we should be entitled to more than just £[redacted] back. Dealing with a serious illness like cancer is already challenging enough without having to worry about losing money on unused flight tickets. We believe that in such circumstances, a more compassionate approach should be taken. Thank you, Miss C.

I have made an online booking for a flight from Sao Paulo (GRU) to Kolkata (CCU) on 19/07/[redacted], and I am trying to change it to 28/07/[redacted]. I reached out to customer service in India, and they attempted multiple times to process the payment via IVR. Despite trying various Visa and Mastercards from different banks, the transactions failed. The staff advised me to modify the booking online, but I couldn't find that option. Both the city and airport offices are unable to assist me. As a long-time Qatar Airways customer, this experience is unusual and causing me significant stress, especially since I have made hotel arrangements in Brazil.

I am trying to book air tickets from Atlanta to Kolkata. The departure date is 21-MAY-[redacted] and the return date is from Kolkata on 22-JUL-[redacted]. When I search with these dates, I notice that it mentions a "complimentary 1-night stay in Doha at a 5-star hotel." Can you please confirm what documentation I will receive to ensure that I will receive the complimentary accommodation and meals for that night and the following day until my flight departure? I require this confirmation prior to finalizing my ticket purchase. Thank you for your assistance.

My baggage was delayed, and one bag arrived with spoiled food, while the other is still missing. Without my important documents, medication, and suits, I can't proceed with my plans. My experience at Colombo International Airport was extremely frustrating. As a frequent flyer with your airline, missing an important meeting for my daughter's wedding is distressing. What steps will be taken to resolve this situation?

Hello, I wanted to share that we reserved four tickets for two trips with Qatar Airways, under the booking references UWB211 and PNPZS3, primarily due to the ideal connecting times in Doha. However, Qatar Airways unilaterally adjusted the departure times from Athens, resulting in an extended layover from 2 hours to nearly 8 hours in Doha. We kindly request compensation for this inconvenience, in the form of complimentary lounge access. Furthermore, for both return trips, we will need to make arrangements to amend our Aegean Airlines flights from Paros to Athens to accommodate the revised schedule caused by the altered connection. Your assistance in this matter would be greatly appreciated. Best regards, S. and M. Mostert

I accidentally booked my return flight for July 16th instead of January 16th. Despite reaching the airport promptly, I was unable to board. After struggling to contact Qatar Airways, I paid ₹18,[redacted] to reschedule for the correct date. Even with confirmation, staff denied me boarding as the system showed the wrong date. I pleaded over the phone to no avail, causing me to miss the flight. I then purchased a new ticket for ₹10,[redacted], returning to the UK two days later. The airline wrongly claimed I arrived late, causing distress and work issues. I am disappointed with this experience and seek to understand what went wrong and file a complaint against Qatar Airways.

I am a bit confused about the requirements for my upcoming flights. I will be flying from Boston to Victoria Falls with layovers in Doha and Johannesburg on a Qatar Airways ticket. The first two flights are with Qatar Airways, and the last one is with South African Airways (SAA). I am concerned because at JNB, SAA requests a small locked ammunition box weighing less than 5kg to be carried separately. I am now wondering if Qatar Airways has a similar requirement for carrying a small locked ammunition box and if they charge for it as an extra checked baggage. Any insights on this would be greatly appreciated.

Dear Qatar Airlines Agent, I made a booking through avion.ro for a round trip from OTP to BKK with Qatar Airlines on January 17, [redacted]. The departure is on February 11 at 12:20 from OTP, and the return is on February 22 at 09:25 from BKK with a stop in Doha. Booking details: XXXXX, reference SZ58O9, e-ticket [redacted][redacted]. Due to the situation in Thailand concerning the coronavirus, I am concerned about my health during my planned university activity. My colleagues in Thailand have also confirmed these worries. Avion.ro suggested contacting you directly to address this issue. I would like to reschedule my flights to July [redacted] without any penalties. I plan on going to Thailand for my university activity, but I believe moving it to July [redacted] will reduce the risks associated with the virus. I have found alternative flights for July with similar schedules: - Departure on July 11: OTP at 13:15 to BKK at 07:05 - Return on July 22: BKK at 09:05 to OTP at 20:35 I seek your advice and approval for this plan. Your prompt response and understanding are greatly appreciated. Thank you for your assistance. Sincerely, E.

We flew from Wuhan, China on January 21st to the Philippines. Our flights back were booked via Trip.com on January 27th. Air Asia's sudden policy change on February 2nd caught us off guard. They now prohibit travelers who had been in China within 14 days of their flights from boarding. We were not notified of this change and were denied boarding on our Singapore connection. This impacted my plans to fly from there to Johannesburg with Qatar Airways on February 4th. Trip.com is unwilling to refund the missed flights or help with rebooking, despite our lack of knowledge about the new policy. Despite waiting for 24 hours to speak to a representative, they offered no assistance. While your website mentions full refunds for Corona Virus-related cancellations, there is little guidance for travelers barred from flights due to recent travel to China during the incubation period. It is frustrating to be held accountable for their oversight.

I am Christine Linda Mattar with ticket #[redacted][redacted]. As a senior residing in NY, I am concerned about the travel restrictions due to the current situation. I faced multiple flight changes due to various reasons, and now with the uncertainty, I am unable to proceed with my upcoming travel plans. I contacted ASAP, the ticket provider, to address my concerns, but was informed of an additional charge to reschedule my flight to May [redacted]. Unfortunately, I am having difficulty reaching customer service to discuss my options. I am requesting either a waiver of the extra charge to rebook for May or a refund so I can make alternative arrangements. Despite the challenges, I am grateful for the assistance from ASAP and hope for a resolution soon. Thank you for your attention and support. Sincerely, Christine Linda Mattar

Dear Sir, I currently have a booking with Qatar Airways. I am scheduled to depart from Atlanta, USA on February 23 on Flight QR [redacted]. My name is Ms. Mahjabeen Khan, with a date of birth of February 22, [redacted], and passport number BH009927. My PNR is JSHKT9 and my Frequent Flyer number is QR [redacted]07. I flew from Dhaka, Bangladesh with Qatar Airways on December 31, [redacted], and arrived in Atlanta, USA on January 1, where I obtained a six-month stay permit. I have learned that my passport needs to be valid for six months when I depart from Atlanta on February 23, [redacted], even though I will be in transit for three hours in Doha on my way to Dhaka. I tried to renew my passport at the Bangladesh Embassy in Washington DC, but due to the machine-readable requirement and the need to send it to Dhaka for processing, I could not be without my passport in the US. My Ambassador and the Qatar Ambassador have agreed that I should be given a certificate to vouch for my situation. I am carrying this document with me. My passport expires on July 27, [redacted]. I am facing challenges as my funds are limited, my medications are running out, and I am a senior citizen and a member of the Privilege Club. I kindly request that the airline considers my circumstances and allows me to fly on February 23 from Atlanta. This situation is beyond my control, and I would have renewed my passport if I had known earlier. I sincerely hope for a positive response from Qatar Airways, as I am a loyal customer. I appreciate your understanding and look forward to your prompt reply. Thank you for your attention. Best regards, Mahjabeen Khan

I am facing a serious issue with Qatar Airways regarding a refund for two tickets I booked on September 13, [redacted], for a round trip from Houston to Delhi on October 7. I used a Visa Credit Card for payment on the Qatar Airways website, but during check-in, I was unable to present the same credit card, and the ground staff insisted we buy new tickets or be denied boarding. I had to use a different credit card to purchase new tickets and was assured of a refund for the original booking. This situation caused great inconvenience and stress, especially as a senior citizen and heart patient. Upon my return from India after two months, I unsuccessfully tried to resolve the refund issue, involving my credit card issuer in a dispute with Qatar Airways. Despite numerous calls and visits to the airport, Qatar Airways has not cooperated in processing the refund, prolonging the resolution for another 45 to 60 days.

I had to remove some personal items from my hand luggage at the Qatar Airways check at Dublin Airport on February 12, [redacted], at 12:45 pm. I called my brother to come and collect the items, but Qatar Airways workers couldn't hold them for me. I informed them that my brother would retrieve the items at the check-in. Unfortunately, my brother couldn't find the items when he arrived, leading to a delay almost causing me to miss my flight. I have contacted Dublin Airport Garda, who are searching for the items and advised me to reach out to Qatar Airways. If the items are in your possession, please hand them over to Dublin Airport Garda. Thank you. Sincerely, Adenike Ayantayo

Hello, I need assistance with a flight change due to a delay. Our layover in Doha has been significantly extended from 1.5 hours to 8 hours and 45 minutes. This long layover is challenging as we have young children and a woman in a wheelchair traveling with us. I would like to request changing our connecting flight to QR0402 departing at 7:55 am to reduce the layover to 2 hours and 55 minutes. I have tried contacting Qatar customer service in Australia multiple times, but they could not assist me since I booked through an agency. Unfortunately, the booking agency has been uncooperative. I am hoping for assistance to resolve this situation. Thank you, Flora Tooma

Dear Sir/Madam, I am a Silver Member with the membership number [redacted]91, H.K. I would like to inquire if I am able to change my ticket for free following your recent announcement. I am looking to book a flight from Yerevan, Armenia to Los Angeles in August [redacted], and I noticed the information on your website stating that changes can be made free of charge up to 3 days before departure for tickets booked up to 30 September [redacted] due to COVID-19. Could you please confirm if my ticket, with cancellation fees of Euro [redacted] and change fees of Euro [redacted], can be altered without additional charges based on this policy? Thank you for your assistance. Best Regards, H.K.

Dear Akbar Al Bakr, Hello, how are you? We hope you are doing well. I have been waiting for your response for a while now but unfortunately, we have not heard back from you. The references for Qatar Air Sport are as follows: - Ref. [redacted] - Ref. [redacted] I kindly ask for your cooperation and prompt assistance in resolving my ticket issue. I would like to exchange my ticket from Peshawar International Airport to Vienna, Austria for the 5th of May. Your understanding and help in this matter are greatly appreciated. Best regards, Mohammad Arshad

Hello, I am reaching out about the recent free ticket offer. Unfortunately, when we tried to submit the form right after it was announced, we encountered technical issues causing delays. Eventually, after multiple attempts, we were informed that the tickets had run out. Despite the high demand, waiting for approximately 20 minutes before receiving this message felt disheartening. Both of my parents work tirelessly in the medical field. Qatar Airways has always been our preferred choice due to its exceptional service. My brother is even planning to join your team next year. We have always appreciated the wonderful travel experiences with Qatar Airways. Is there any possible resolution you could provide in this situation? Thank you for your assistance. Warm regards, Ashley :)

I would like to request an upgrade for our flights using Qatar points I have accumulated. Although I am unsure if it will cover the full cost, I would appreciate it if you could assist me with this request. Our recent flight to BKK was unpleasant due to an incident with a disruptive passenger onboard our Qatar flight. The passenger's behavior was alarming and caused distress for us and the crew. Upon arrival, the situation escalated when the passenger followed and harassed us at the airport. Even the local police were swayed by his false accusations, making the experience very distressing. As I am now returning to Sweden to care for the elderly during the pandemic, I hope to avoid any further stress. I would be grateful if you could look into this matter to improve my upcoming travel experience. Our booking number is MG6U8I. Thank you for your attention to this matter. Sincerely, Marika Briggsjö

My flight from Kuala Lumpur International Airport to Brussels Airport on June 17th has been canceled again. I checked the official website of Qatar Airways and noticed that all direct flights to Brussels have been canceled for June. Direct flights to Brussels are only operating again from July 1st. Since I need to return quickly, I am seeking a solution. Could you please confirm if Qatar Airways flights are still available from KUL to Amsterdam Schiphol Airport directly or if there are flights from Kuala Lumpur to Hamad International Airport? If so, I would like to change my flight to QR0853 on June 21st (flight details attached).

I made a flight reservation for a round trip from Manchester to Zanzibar from the 12th to the 26th of February [redacted] with the confirmation number KMLFRS. However, I discovered a £40 transaction fee on my credit card due to the currency conversion when the payment was processed. I was unaware of this charge and find it very inconvenient. It was not communicated to me during the booking process, and I feel dissatisfied as I already paid a higher amount by booking directly with the airline. I request a refund of this fee promptly, as this lack of transparency is disappointing. If this issue is not resolved, I will escalate it further, as I believe I should have been informed about this additional cost beforehand.