Qatar Airways Customer Service Issues

I have arranged a flight for my elderly parents from Cape Town to Casablanca, with a layover of over 8 hours in Doha. My elderly father visited the Qatar office at Cape Town airport and was informed that due to it being a promotional rate, they are not eligible for accommodation. Qatar Airways is our go-to airline for travel between Morocco and South Africa, and I am a loyal member of the Qatar Privilege Club. My daughter will also be traveling this route on 14 December [redacted]. I kindly request that Qatar Airways reconsider providing hotel accommodation for my parents during their layover and arrange wheelchair assistance for my father. The booking reference for my parents is 6RDQZB, and my Qatar Privilege Club number is [redacted]96. I am eagerly awaiting your response.

Subject: Inquiry Regarding One-Way Ticket for Minor Traveling to Finland Jun 18, 06:07 AST Hello, I am writing to inquire about the travel requirements for a 15-year-old Thai citizen boy traveling from Thailand to Finland with a visa from the Finnish Embassy. The boy's mother, a Finnish citizen, resides in Finland, and he intends to apply for a residence permit there. Although the Finnish authorities do not mandate a return ticket for his entry, I seek clarification from Qatar Airways regarding their policies. The Finnish Embassy in Bangkok confirmed the same, yet I wish to avoid any issues during his journey from Suvarnabhumi Airport. Please confirm if a return ticket is necessary for the minor, considering his situation, as some airline staff may not be fully informed about such cases. Your prompt response via email would be greatly appreciated. Warm regards, Reino Rissanen

We are looking to purchase a flight from Milan to Saigon for 2 adults and 2 children, priced at €[redacted].14. We are unable to pay with our credit card and have opened a PayPal account to make the payment. We have blocked the booking (reference W5EVGB) for 3 days, but our PayPal account will be activated in 2 days, and the funds transferred will take 1 or 2 more days to arrive. Can we please extend the booking block beyond Tuesday 24th July [redacted] at 18:00 Italian time, as we need more time to transfer the funds? We anticipate the money arriving in our PayPal account by Wednesday or Thursday. Thank you for your understanding.

I took Qatar Air flight [redacted] from Philadelphia on June 18, [redacted]. The agent who checked me in assured me my baggage was checked through to BBI, Bhubaneswar, India with layovers in Doha (flight [redacted]) and Delhi (flight [redacted]). However, upon arrival in Delhi, I discovered my bag did not make it, causing me to miss my connecting flight. I had to retrieve my bag in Delhi for customs, which I was not informed about at the time of check-in. As a result, I had to pay fees to release my bag and purchase a new flight. My journey was delayed by 10 hours, impacting my schedule and inconveniencing my driver who was waiting for me since 9:30 AM. This experience was my first visit to India. My requests are as follows: 1. Proper training for your staff to avoid such issues in the future. 2. Reimbursement for the cost of the flight as it has caused me significant inconvenience and a loss of time.

I'm on flight QR942 from Doha to Singapore, arriving on August 3 at 9:05. Unfortunately, my baggage, which includes my camera, lenses, and other fragile equipment, has been missing for around 16 hours. Despite contacting Qatar Airways three times, I have not received any updates from them. The latest information I got was that my baggage will only reach Changi Airport on August 4 at 4 PM, a day before my departure on August 5. This situation is affecting my ability to create videos and photos during my stay in Singapore. I urgently need clarification on the current location of my baggage, the delivery timeline, and how Qatar Airways plans to resolve this inconvenience.

Dear Sir or Madam, I have been a loyal Qatar Airways customer for many years, frequently traveling between Australia and the UK in both economy and business class. Recently, due to a family emergency where my sister was hospitalized after a heart attack, I needed to urgently change my September flight from Australia to the UK. Unfortunately, I was charged $1,[redacted] for this change, and the call center I spoke to in India lacked empathy in handling my situation. The excessive charge and lack of compassion during such a difficult time have left me disappointed, especially considering the previous professionalism I experienced with Qatar Airways. My original booking was for a flight from Sydney to Manchester, with a return journey from Marrakech to Sydney. The process to change the flight dates required an unreasonable amount of documentation, including birth certificates and medical reports. Given the urgency of the situation with my sister on life support, obtaining these documents was practically impossible. The emotional distress of the circumstances was compounded by the uncertainty of the decision-making process, which could take up to three days. I am now hesitant to book a Christmas flight to be with my mother after my sister's passing until this matter is resolved satisfactorily. The lack of compassion and excessive fees in handling my previous ticket change have made me question my future bookings with Qatar Airways. As a business owner, I understand the importance of online reviews and am prepared to share my experience if a resolution is not reached promptly. I stand ready to provide any necessary information to validate my need for changing the September flights. Regards, Avril J.

I made a reservation through esky for a flight from Hong Kong to London with Qatar Airways flight number [redacted] for Hanlong Denis Bordais departing on September 12, [redacted]. The PNR is LMYH3U and the flight booking number is FEY7OJX. I have received an invoice and payment confirmation, however, I have not received the e-ticket as expected. When I checked the booking on the website, it appears to be missing. In the meantime, I've secured another flight directly with Qatar Airways under the same details, with a 72-hour holding period. Please provide assistance with this issue promptly. Feel free to contact me at +[redacted] [redacted]. Thank you.

I recently purchased a ticket with a three-flight itinerary from Tel Aviv, Israel to Colombo, Sri Lanka. The flights included legs with Qatar Airways and one connecting flight from SAW to DOH which was delayed causing me to miss my onward flight to CMB. Unfortunately, no reasons were given by the staff for the delay. As a result, I had to spend the night at Doha's Airport on the floor and catch the next morning's flight to CMB, arriving over 6 hours later than originally scheduled. I am seeking compensation for the inconvenience and the changes I had to make to my plans upon arriving in CMB.

Hello, my name is Natalia Gilmour. My booking reference is KUJUSO. I encountered a significant issue when trying to change my outbound flight to Bali on May 4th. Initially quoted 2,[redacted] ZA for the change, I offered to pay immediately but was told I had to do so at the airport. Despite my insistence on written confirmation, I was ultimately charged 6,[redacted] ZA. I have meticulously documented all communication attempts with Qatar Airways to address this discrepancy. Currently unwell and unable to fly as per medical advice, I am adamant about not paying more. I am also seeking an upgrade on the return flight to offset the 4,[redacted] ZA loss incurred due to the mishandling by your staff.

Subject: Disappointed Experience with Qatar Airways To the Complaints Team at Qatar Airways, I am writing to address the issues I encountered during my recent flight with your airline. On October 20, [redacted], I had a booking for a flight from London to Singapore with a layover in Doha (London to Doha – QR2 and Doha to Singapore - QR944). Our scheduled arrival in Singapore was supposed to be at 20:15 on Sunday, October 21, [redacted]. Unexpectedly, we were informed at the check-in counter, just 2 hours before departure, that our flight would make an additional stop in Istanbul before reaching Doha. Concerned about my tight layover time in Doha, I sought reassurance from the staff, only to find out upon landing in Doha that we had missed our connecting flight to Singapore due to 'technical errors'. The Qatar representative's indifferent response and lack of satisfactory explanation at the airport further added to our distress. The issues regarding the unplanned stop in Istanbul were not clearly communicated to us in advance, leaving many passengers, including myself, feeling misled. As a frequent Qatar Airways customer, I have always admired your airline's dedication to customer service. However, this experience has left me questioning if those values still stand. I believe compensation is warranted for the inconvenience caused, as I would not have purchased the ticket or flown had I known about the delays affecting my urgent Monday morning meeting in Singapore. I look forward to hearing from your team soon. Sincerely, Sofia

Hello, I have a booking for a flight back to Perth from London Gatwick on January 1st, [redacted], departing at 14:05. The seats have been allocated for me, but I also need to reserve seats for my husband and son, Peter and Gianni Verdiglione. The booking reference is MPQQXM. Is it possible to get three seats together for our return trip to Doha and then on to Perth? I would appreciate your advice on this. Furthermore, I have noticed that I have not received air miles to my Qantas account, even though I added my Qantas frequent flyer number to my profile and booking. I am unsure if Qatar flights are eligible for Qantas points, but based on my online research, it seems to be the case. Can you please confirm this? Thank you in advance. Saphia

I made flight reservations in January [redacted] and selected seats on February 13, [redacted], including seats 22J & K for the above-mentioned flight. However, during online check-in today at 15:05, I was assigned different seats with no option to revert to my original selection. Concerned about losing my preferred seats, I contacted Qatar Airways customer service. The representative claimed I had selected the new seats, which I had not, and offered no solution. I am frustrated that seats chosen months prior were changed during check-in. I am seeking a prompt resolution to this issue. Thank you.

Mr. Nareshchandra G. Shah Mrs. Rekha Nareshchandra Shah P.O. Box [redacted], Nairobi [redacted], Kenya 5th November [redacted] His Excellency Mr. Akbar Al Baker Group Chief Executive Qatar Airways Head Office Qatar Airways Tower P.O. Box [redacted] Doha, Qatar Dear His Excellency Mr. Akbar Al Baker, Privilege Club Members Numbers [redacted]43 & [redacted]52 We have been loyal customers of Qatar Airways since the opening of the Nairobi office in [redacted]. Our recent flight from London to Nairobi under reservation number KO4GVV on 26th October [redacted] left us dissatisfied. The delays and uncomfortable seating arrangements on the A320 were disappointing, especially for Club Class passengers. Despite our frequent complaints to the Nairobi office and Customer Service, the issue of using small carriers on the Doha/Nairobi route persists. We kindly request consideration for complimentary Club Class flights from Nairobi to London in March [redacted] as a gesture of appreciation for our loyalty. Additionally, we are planning future trips with Qatar Airways and hope for better carrier options on the Nairobi route. We eagerly await your response. Warm regards, Nareshchandra G. Shah Rekha Nareshchandra Shah

Hello, I flew with Qatar Airways on November 1st from Kuwait City to Kochi due to a flight delay with Kuwait Airways. My insurance company needs proof of my travel on this flight. I don't have the plane ticket but attached is the luggage tag which might be helpful. I also provided a copy of my passport for verification purposes. The flight number is VERZEH. Please get back to me as soon as possible, this is urgent. Thank you, Stéphanie L.

Subject: Assistance Needed Regarding Overpayment During Layover in Doha Dear Concerned Party, I hope this message finds you well. On the 8th of January [redacted], I embarked on a journey from Kolkata (CCU) to Paris (CDG) with a stopover in Doha. Regrettably, my layover was extended to 7 hours due to a delay on the first leg of my journey, leading me to agree to a tour of Doha offered by Qatar Airways during the wait. This tour mistakenly resulted in me overpaying by handing over a [redacted] SGD note instead of the intended [redacted] SGD. Seeking your kind assistance, I humbly request Qatar Airways to aid me in recovering the excess payment. I am prepared to settle the correct amount of $75 USD for the tour through a bank transfer or any method preferred by the driver. Upon your guidance, I am willing to provide my account details to facilitate the refund of [redacted] SGD promptly. For your reference, my Booking Reference is JL9RHJ, and I have attached documents from the hotel stay arranged by Qatar Airways, along with the E-Ticket. Embracing your reputed customer service standards, I trust Qatar Airways will address this matter with alacrity. I have already contacted [redacted] and submitted a case under reference CAS-[redacted]-G4W6Y3 as advised by the Customer Support Officer in Paris. Your swift response and cooperation are highly anticipated. Warm Regards, A. S. Mobile: +33 [redacted]14

Upon my recent trip from Kuala Lumpur to Ankara, Turkey, my baggage was delayed and I had to purchase new clothes and supplies. I promptly reported this to Qatar Airways upon my arrival and would like to file a claim for the inconvenience.

Dear Sir/Madam, I am writing to address a disappointing experience my family and I encountered at the Mumbai Airport check-in counter for flight QR [redacted], departing to Doha at 4:00 am India Time. Upon arriving at 2:00 am, we were informed of excess baggage charges of approximately Rs.20,[redacted], which we were willing to pay with US dollars. Despite our requests for information on the location of the currency exchange, the staff was uncooperative and proceeded to offload our bags, ultimately causing us to miss our flight back to Chile. This incident was distressing as my children were in tears, and our travel plans for returning to Chile were severely disrupted. We have been loyal customers of Qatar Airways for many years and have always appreciated the service provided. However, the lack of assistance and empathy in this situation has left us disillusioned. I kindly request a review of our case for a refund of the tickets and expedited rebooking on the next available flight. Your prompt attention to this matter would be greatly appreciated as we endeavor to rectify this unfortunate situation and restore our trust in your airline. Thank you for your understanding and anticipated cooperation. Sincerely, S. V.

Subject: Compensation Claim for Disrupted Flight Due to Technical Faults To Whom It May Concern, I am writing to claim compensation for the disruption of my flight which significantly impacted my academic commitments. My flight from Mashhad to Doha on April 8th, [redacted] was delayed for an hour, causing me to miss my connecting flight to Los Angeles. The subsequent available flight was 24 hours later, preventing me from attending my PhD qualification exam. I am pursuing compensation under EC Regulation [redacted]/[redacted] and intend to engage legal counsel if necessary. Prior to taking legal action, I believe it is prudent to address this matter directly with the airline. I kindly request your prompt attention to this issue. Attached, you will find relevant details of my disrupted travel for your review. Thank you for your cooperation. I anticipate your timely response within one week, failing which I will proceed with legal recourse. Sincerely, Mojtaba Sadeghi Email: [redacted] Flight Details: Route: Mashhad to Doha Date: April 8, [redacted] ETKT: [redacted][redacted] Airline: QR/ WRJ58D Contact Information: Mojtaba Sadeghi [redacted] [redacted] Palo Verde Rd, Irvine, CA, [redacted]

Subject: Compensation Claim for Disrupted Flight I am writing to file a compensation claim for a flight delay that has significantly impacted my academic obligations. On April 8th, [redacted], my flight from Mashhad to Doha was delayed by an hour, causing me to miss my connecting flight to Los Angeles. Consequently, I had to wait 24 hours for the next available flight, resulting in a missed PhD qualification exam due to the airline's technical faults. I am seeking reimbursement under EC Regulation [redacted]/[redacted] and intend to pursue legal action if necessary, following advice to contact the airline first. I have attached my flight details for your review in hopes of resolving this matter promptly. I kindly request your immediate attention to this issue. If I do not receive a response within a week, I will have to seek legal counsel. Sincerely, Mojtaba S. Email: [redacted] Flight Details: Mashhad to Doha Date: 8 April [redacted] ETKT: [redacted] Airline: QR/ WRJ58D Contact: Mojtaba [redacted]

We have business class tickets from Delhi to Doha to Los Angeles on May 30, [redacted], with return from LA on August 1, [redacted]. Our layover in Qatar is 19 hours and 55 minutes. Question 1: Do we need a transit visa at Qatar airport for the layover if we stay inside the airport? Question 2: If we decide to leave the airport during the layover and stay in a hotel in Doha city, do we need a visa from the Qatar government? Question 3: Can we get a transit visa immediately inside Doha airport on arrival from Delhi? Can we get a visa on arrival at Doha airport to leave the airport and stay in a hotel in the city during the layover? Question 4: What is the visa fee on arrival at Doha airport? Thank you.