StandUp Wireless Customer Service Issues

I was informed by Q.L. that I cannot retain my phone number, [redacted], which I have used for about 3 years. They also mentioned that I cannot acquire a phone from them as I already own one. However, I have never obtained a phone from Q.L. My current device is a Tracfone, and my previous service was with Safelink Wireless. Unfortunately, Safelink has declined in quality over the years, sending me three malfunctioning Alcatel smartphones that won't connect to data. This issue has significantly impacted my online college education as I rely on my phone for studies. Being financially constrained, I am facing potential dismissal from college soon. This situation is causing stress, especially since I heavily depend on my phone for school and medical appointments. At 53 years old, I am amidst a disability case and desperately require assistance.

It can be quite challenging to reach a customer service representative when navigating through endless menus. Unfortunately, responses to emails seem automated and not helpful. Despite repeated attempts to address issues with Qlink Wireless, the assistance provided appears to be generic. Obtaining a sim card for a new phone has been a frustrating experience due to the convoluted menu system. Connecting with real people for support would greatly improve the customer experience. The ability to bring your own phone should be more seamless, as the current process feels restrictive. Considering switching to a company that prioritizes customer satisfaction and sharing feedback with others.

I have been trying to reapply for service for several weeks now. I used to have this service over a year ago, but I lost my phone and only have an old auto phone number left. Qlink has informed me they are not available in my area, even though I had their service previously. I am currently using a borrowed phone and do not own one myself. I also receive food stamps. I would appreciate it if someone could clarify why I am now unable to receive a free phone. Thank you.

Good morning, I am a Qlink Wireless customer. I have been trying to change my number due to frequent calls from random people and organizations offering surprise trips. I believe it's spam as I cannot block the number or opt out of these calls. Sometimes, when I pick up, the caller hangs up or talks about car insurance when I don't even own a car. Despite my attempts to change the number, the system says I am calling from the same phone number that is on file. The process to change the number requires an extra $5, and if I need a replacement phone, I have to pay $25 and wait 7 to 10 days for delivery, leaving me without a phone. This situation is concerning as I may miss important calls from my doctor or family. It would be helpful if the phone service could remain active until the replacement arrives or offer a temporary landline for emergencies.

I am extremely dissatisfied with the service provided by quick. I have repeatedly submitted the necessary documents and made numerous calls in an attempt to resolve the issue but have only encountered delays and unhelpful responses. Now, I am unable to reach a live representative as the phone system seems to prevent access to one. I am frustrated by the difficulty in obtaining service from the company. Online attempts to resolve the issue indicate duplicate applications, while phone representatives ask for more time. It has been a month, and I cannot wait any longer. I am beyond upset as the option to speak with a live agent has been removed. I will share negative feedback widely if this matter is not addressed promptly. I have provided extensive documentation to ensure qualification for any program. Kindly show empathy and address this issue promptly without further delays.

I have a Z3001s Qlink phone. Every time I try to make a call, send a text, or go online, I get a message saying "cellular network not available," even when connected to Wi-Fi. Additionally, I am unable to enable data. When I try to tap on the 'Data Enabled, allow data access over mobile network' bar, it does not respond, remaining unhighlighted and the service not being turned on.

I have submitted my mother's application but keep being asked for more information. Despite calling numerous times, I cannot get through on the phone. I have already provided the required details and now they are asking what I want them to do. I am requesting that my elderly mother receive the phone I applied for on her behalf. She does not use many government programs, only having her Social Security statement and a real estate tax rebate as proof of income. I have no more information to provide. The constant requests for additional proof of poverty are preventing us from receiving the phone she needs. We simply want to access the same benefits that others seem to get effortlessly.

My phone was stolen from my home. I had a GTE Sprint phone that was my ex-wife's Q-Link phone, which she no longer qualifies for or uses. I would like to use this phone to replace the stolen one since the contact info is similar. I also have a Moto X, which is compatible with your system. While GTE is sending me a new SIM card for the Moto, I would prefer to use the GTE phone if possible. There appears to be a mix-up between my account and my ex-wife's, Shannon Summers. Thank you.

After getting a new phone, I removed the sim card but had trouble with the fit, so I requested a sim card kit. However, after putting the sim card back into the old phone, I received a message from Sprint about buying a prepaid debit when trying to make a call. I reset the phone, and now it shows as not activated. I tried to activate it, but it says my account needs reverification. I have sent the required document three times. Last week, I emailed, but didn't hear back. I urgently need my phone back on since it is crucial for the security door system in my apartment building. Thank you, Cheryl C., Enrollment ID: [redacted]3.

I believe someone has my Q Link phone. It got turned off because I had a government phone. This person can only receive calls on it. When I put the SIM card from that phone into mine, all my contacts showed up. Since my phone was deactivated, I can't recall the number attached to it. I suspect this person took my phone. I urgently need to find out what my phone number was. While this person can only receive calls and not make them, please assist me in resolving this issue and confirm if my account is still active. Thank you for your help.

I received my QLinks phone on June 12, [redacted], but have been experiencing various issues with it. The phone is unresponsive to touch, indicates that memory is full, and is not connecting to websites or downloading data properly. Despite purchasing additional data twice and using coins for extra data, I haven't received them. I have been trying to contact QLinks through all available channels since June 13 with no success. I haven't been able to speak to a real person, and the customer service options are not addressing my needs. Despite sending numerous emails and making calls, I have only received an automated response promising a reply within 48 to 72 hours, which never came. I am frustrated and would like my issues resolved promptly, including receiving the extra data I paid for, or I might have to consider changing providers. Thank you.

I submitted $25.00 on May 20th for a replacement phone as mine was stolen. The ZTE phone sent to me is not functional. I've sent multiple emails that were never answered. When I received a call back, it was just a rude noise. I want to return the ZTE phone and enroll in the bring your own phone program. I have a Motorola XT1528 Moto E that I would like to activate with Qlink using my phone number, [redacted]. Could you please send me a sim card for my phone? Thank you. From James Hayes.

This issue began years ago when I applied for a phone with your service and received a defective slide phone, which has caused me inconvenience. I have made numerous attempts to contact you via email and phone with no response. The two SIM cards provided do not work on my old phone, and due to financial constraints, I cannot afford to purchase a new one. I urgently need a functioning phone, ideally a smartphone, as indicated in your advertisements. The current phone's small screen and malfunctioning buttons make it unusable. I am reaching out for assistance in resolving this matter promptly, as I rely on a phone for important communication, especially for my boyfriend's health condition. Kindly escalate this issue to your management and provide me with a suitable replacement smartphone at no additional cost. Your attention and cooperation are greatly appreciated. Thank you. - Heidi S.

A few months ago, I contacted Wireless regarding issues with my phone provided with my account. The phone doesn't allow me to store all my numbers or use apps. It won't stay connected to Wi-Fi. After speaking to a customer service representative, I was promised a new phone, a Droid or Blade by ZTE. However, it's been several months, and I haven't received a shipping label or the replacement device. I urgently need this matter resolved as I've been missing important calls and messages.

I have been receiving emails for my A-Line account for about five years, but I never received the phone. I've tried to contact customer service but haven't been able to speak with a real person. I keep being told that I can replace the phone, but I shouldn't have to buy a new phone for one I never got. I need to reach a genuine customer service representative to either get the phone I'm owed or cancel the service altogether.

This is the eighth email I've sent in two months, and I haven't received a single response. I've submitted my documents multiple times over the past two months but can't reach anyone over the phone who seems to be aware of the situation. It seems like a potential scam. I have been without income for over a year and have sent proof of my identity six times. However, it has been under review for two months now. I've mentioned reporting this to the BBB, but it seems like no one cares, especially if legal action is being taken for fraud. The information reported in the media is inaccurate, and there are laws against spreading false information. I doubt I will receive a response to this message either. I've kept copies of all my emails, and it always states a response time of 48 to 72 hours. It has been a month since the fourth time they requested the same information, and I haven't received any updates. This lack of communication feels fraudulent. I can't believe there isn't a class-action lawsuit against QLink yet. This cannot continue indefinitely, and it will be addressed. I am prepared to provide all the emails I've sent over the past two months, showing the repetitive requests for the same account information with promises of a 72-hour update, yet failing to provide any concrete responses.

My name is Daniel Y. Berger. I recently moved, and unfortunately, my Change of Address was not processed in time. As a result, my Qlink Wireless Lifeline Phone was sent to my previous address and subsequently stolen. Despite reporting the theft to the police, my previous landlord, and Qlink, the phone is still active under my name. I have contacted Qlink multiple times to have the number deactivated as I am not the one using it. I am seeking assistance to resolve this issue and ensure I am not held accountable for the unauthorized usage of the phone. I have escalated my concerns by reaching out to the Attorney General of Arizona and the BBB. I kindly request for a prompt response either by mail or email. Thank you for your attention to this matter.

I qualified for a phone through the Food Stamp program, but it was mistakenly mailed to my abuser's address instead of the Battered Women's Shelter where I am currently residing. I sent three messages to correct this, asking for it to be sent to the shelter's P.O. Box in Augusta, but the system wouldn't accept a P.O. Box as my mailing address. The phone was sent to Athens at [redacted] Holmes Ct. [redacted], whereas I need it at PO Box [redacted], Augusta [redacted] for safety reasons. I received an email saying it would arrive in Athens today, where I cannot retrieve it due to the risk involved. I tried calling customer service yesterday but couldn't get through the automated menu. I urgently need assistance with this issue.

I was recently disconnected from my service without any notification, leaving me unable to access my accounts. I am missing my account and PIN information and need assistance transferring my phone number to a different service provider. It is crucial for me to have access to live tech support immediately. I request prompt contact providing my account number and PIN as required by law. I find this lack of live support to be unfair, and I am looking to transfer my phone number, [redacted], to SafeLink Wireless. I will be escalating this issue to the BBB and Sprint headquarters for resolution.

I have not yet been contacted by a Q Link Wireless representative. I am in desperate need of assistance to speak with a Q Link Wireless customer service representative who can provide me with my account number and account pin from my canceled account. This information is necessary for me to transfer my telephone number, [redacted], from Q Link Wireless to SafeLink. It is within my rights to make this transfer, and I am feeling very frustrated that I am unable to reach a live technician. I kindly request that Q Link Wireless contact me at [redacted] at their earliest convenience.