Pure Talk USA Customer Service Issues

I own a Samsung Galaxy Note and have a cell plan with Pure Talk. Today, my phone suddenly stopped allowing me to make or receive calls, even though all other functions are working fine. I suspect that my service was disconnected this morning before I could update my debit card details. I've since updated my information and paid the outstanding bill, but the issue with calls persists. I would greatly appreciate any assistance you can provide. Thank you.

I intended for my account to be canceled on March 5 as I switched to another service provider and wish to retain my old phone number. Despite my efforts, the new carrier is facing challenges trying to transfer the number due to my account still being active. I have previously explained my relocation but it appears to have been overlooked. Monthly, I encounter an issue where I am unable to make or receive calls since the system indicates low funds and prompts for a payment, even though payments have been consistently debited from my credit card for years. Unfortunately, my attempts to reach customer service have led to extended hold times without resolution. Kindly, I request the prompt closure of my account to facilitate the transfer of my phone number. Thank you, Kermit Coble [redacted].

My wife's phone is currently unable to receive or make calls. I suspect the SIM card may not be registering with the service provider for unknown reasons. I have reached out to them for assistance but have not received a response yet. I have been satisfied with their service until this issue arose. Additionally, my other phone has stopped working, but I believe the problem lies with my end. The phone screen flashes on and off with horizontal lines, making the screen hard to see due to severe cracks. I believe the phone may have been dropped one too many times, causing these issues.

I recently had to cancel my credit card with auto-pay for Pure Talk. I noticed some charges on my account that I didn't recognize and have been trying to contact Pure Talk's customer service in Elkhart, Indiana. After waiting on hold for an hour and a half with no answer, I tried reaching out online but was unable to get through. I need to provide them with my new credit card information but have been unsuccessful in my attempts. My phone is vital to me, and I can't afford for it to be disconnected due to non-payment. I've been trying relentlessly to reach them since updating my card. The customer service experience in Elkhart has been extremely poor. I'm hoping for some assistance with resolving this issue.

My phone service suddenly stopped working on Monday afternoon. While I can still access email, internet, and texts, there is no phone service available. Upon checking the website, it indicated that I had surpassed my data limits. However, I remember signing up for unlimited data when I first opened the account. In an attempt to resolve the issue, I purchased an additional $10 worth of data, but this did not fix the problem. After waiting on hold for one hour and twenty minutes this morning, the system disconnected the call. I have tried troubleshooting by clearing the cache, confirming the settings, and performing other checks but have yet to attempt a factory reset. I reached out to tech support via email two days ago but have not yet received a response.

Hello, I am a current Pure Talk customer experiencing an issue with my iPhone 6. I am unable to make or receive calls, receiving a "call failed" message each time. Even with a strong cell signal and a connection to LTE and wifi, calling [redacted] for support or even my voicemail is not working. Calls to my phone go straight to voicemail. I need assistance with resolving this problem.

My new AT&T service no longer supports my LG8 ThinQ cell phone, [redacted], preventing me from making or receiving calls. I encountered lengthy wait times when contacting customer service and tech support. Eventually, I learned that AT&T's system does not support my LG8 ThinQ, originally manufactured for Sprint. I was advised to consider purchasing a compatible replacement phone, such as a Samsung Galaxy A52 or A42. However, these models were unavailable online, even at full price. When inquiring about discounted phones, I was informed that AT&T no longer offers discounts following the 3G shutdown. I feel limited in my options and expressed my need for a solution soon.

I have been a loyal customer of Pure Talk for a long time without any issues, but recently I've faced persistent problems. After needing to upgrade to a 5G phone, I received a new Nokia [redacted] which suddenly displayed "no service" after a couple of days. Lacking technical knowledge, I contacted customer service multiple times, enduring lengthy hold times ranging from one to one and a half hours. Unfortunately, the representatives I spoke to were unable to assist me effectively. However, after requesting to speak to a supervisor, I spoke with Jennifer Elizondo who exhibited willingness to help. Jennifer suggested a faulty SIM card could be the issue, ordered a replacement, and instructed me to email her upon its arrival for further assistance in setting up my phone. Despite the new SIM card arriving four days later, I am still awaiting any acknowledgment from Jennifer after three days of sending emails requesting a call back. Throughout this ordeal, my phone remained non-functional. Visiting a local T-Mobile store with a friend, the manager there efficiently resolved the issue by installing the new SIM card and getting my phone operational within 20 minutes. I am now contemplating switching to T-Mobile due to this experience. I believe Pure Talk should compensate me for the period of a week and a half without service. The negative reviews I've seen are disheartening, indicating a larger problem the company must address. As for Jennifer, her lack of response is disappointing. I am thoroughly dissatisfied with this experience and intend to inform my friends and social circle about it.

I attempted to contact you multiple times and was disconnected after waiting for 2 hours on hold. I then waited over an hour on another call to set up my new phone with your service, only to be directed to Samsung because it seems your technicians are unfamiliar with the products. After being redirected to a chat, I was asked to pay a dollar upfront and then $46.00 monthly, which is an unexpected burden. I have been a loyal customer for years and already paid over $[redacted].00 for a phone. I simply want it activated without any additional charges. As a single person managing everything alone, I cannot afford more expenses. Assistance should not come with extra costs, and the process should not be so time-consuming given our other responsibilities.

Last week, I encountered an issue with my phone where I couldn't receive or make calls. Initially, I believed it was a temporary glitch. However, after receiving a voicemail and being unable to call back, I realized the problem persisted. Resetting the mobile networks allowed me to make voice calls again, but mobile data stopped working. Re-entering the APN settings restored mobile data, but now I'm facing difficulties making or receiving calls once more. I hadn't altered any settings on my phone before this problem started. I followed Puretalk's APN settings from their website and restarted the phone, but the calling issue persists. Any advice would be greatly welcomed. Thank you for your assistance.

I am having trouble accessing my online account using my phone number [redacted] as it shows [redacted]2 instead. The email connected to the account is [redacted] I am also experiencing issues with my internet connection on Puretalk LTE while phone calls and email are working fine. I need to check my data usage and possibly add a data line to my iPad account, but I can't access my account. Furthermore, my voicemail passcode is not working, and I need to reset it. I would like to reset my account completely using the correct phone number and email address mentioned. I need assistance from a customer service representative to resolve these issues and reset my voicemail passcode.

I recently requested a phone number change due to safety concerns as an abuse survivor. Initially, I was informed there would be a charge for this service, but after asserting my rights to the agent and explaining my situation, the fee was waived as a one-time exception. However, I encountered further issues when trying to select a new number as I was informed I couldn't change the area code, and eventually, I was assigned one of my previous phone numbers instead of a random one as promised. This has caused additional distress and potentially put me at risk, considering my history. I feel emotionally overwhelmed by this experience and believe I deserve better treatment considering the circumstances I've faced. I would appreciate a prompt response to address these concerns. Sincerely, M.B.

Pure Talk is our mobile phone provider. My wife and I have 2 Samsung S20fe phones we bought originally from Sprint (now T-Mobile) 16 months ago. Recently, both phones started having data signal issues. After numerous attempts calling, I got disconnected after 46 minutes on hold again. To make matters worse, we can only receive calls and not make any. I have spent over 9 hours on hold in the last 4 days between customer service and tech support. It's incredibly frustrating to endure the same recorded message repeatedly. I have tried various troubleshooting steps, including replacing sim cards, factory resets, and even having a Samsung service provider perform a software flash. Despite all this effort, the phones are still unable to make outgoing calls. Dealing with Pure Talk's customer service over the phone has been disappointing, with long wait times exceeding an hour. Be warned when trying to contact them by phone.

Hello, My spouse has Pure Talk mobile service and uses a Samsung S9 Plus. I was alerted by a distressed message from her about her phone malfunctioning. After contacting Pure Talk's customer service, I was inquired about her phone model and its 5G compatibility. I clarified that her phone works with 4G but not 5G. Surprisingly, I was informed that only 5G phones are compatible with their network. This left me puzzled about the sudden change without prior notification. The representative mentioned that there was a high volume of calls due to an unexpected 5G switch by ATT, affecting users without 5G capable phones. Whether this was intentional or Pure Talk's oversight remains unclear. Unfortunately, my wife is now experiencing issues, and the situation raises concerns about the actions of ATT and the repercussions of supporting major tech companies.

For a week now, I have been experiencing difficulties sending or receiving calls and texts. This problem initially occurred when I switched to Pure Talk about a month ago, it got fixed, but recently resurfaced. I rely on my phone for communication and this ongoing issue is incredibly frustrating. Initial Issue: I am unable to make calls. Despite restarting my phone and attempting to use Google Voice instead, the problem persists. Moreover, I am not receiving calls, missed call notifications, or message alerts. This is becoming a major inconvenience. What could be causing this issue?

I had been a Verizon customer for years and decided to switch to Pure Talk to save money. Upon contacting them, I expressed my concerns about switching and was reassured that it would be easy. I sent in the SIM cards for my two phones and tried to register online on March 18, [redacted]. I was surprised to find out that one of my phones, an iPhone 6, would not work with Pure Talk, despite working with Verizon. After spending several hours on the phone, I attempted to purchase a new iPhone SE 64GB with 5G, but encountered issues with promotional discounts not applying to my plan. I was eventually informed by Anthony that I did not qualify for any discounts on a new phone. I hope in the future Pure Talk will inform customers about phone compatibility and potential service issues upfront. I am disappointed by the lack of clear communication and would appreciate a discount on a new phone purchase if I go through with it. - Mike Phillips

I submitted an activation request 5 days ago. While I can use data, I am unable to make or receive calls. Despite spending over 2 hours on hold to reach tech support, I have not had my issue resolved, which is frustrating. After reaching out to GetHuman and spending an additional 5 hours on the phone, I was informed that the phones I had cannot be ported to PureTalk. I had to purchase new phones at full retail price. One of the new phones is working perfectly, but the other has the same issue - data works but calls don't. Both phones are the same make, model, and configuration. After another 85 minutes on the support line, I finally spoke to a representative who, unfortunately, ended up disabling my working phone instead of fixing the non-working one. Now I am left without a functioning phone to contact tech support. This situation is incredibly frustrating and not helping resolve my problem.

I recently ported one of my two landline phone numbers to PureTalk, which took five days. Now, whenever I call the remaining landline, it redirects me to the PureTalk voicemail system, even though I am not set up for voicemail on that line. Interestingly, calling my new cell phone line correctly directs me to the PureTalk voicemail. Both a Verizon technician and network programmers have verified this issue. It seems there is a programming error on PureTalk's end, linking both original landline numbers with the new cell service. It causes calls to rollover to the old landline (now PureTalk) when the line is busy or unanswered. Despite spending hours on hold, I have not been able to speak to someone at PureTalk's Tech Support who understands the problem. I keep getting transferred between different departments without a resolution.

Having trouble getting my HotSpot activated with Pure Talk I've been a Pure Talk customer for some time now, and everything was going well until recently. Customer support, especially tech support, has been disappointing. I had to get a new phone due to the 3G shutdown, so I bought an unlocked iPhone 13 mini from the Apple Store in February [redacted]. It took about 10 hours on the phone with tech support to activate the eSim. However, since March 1st, I have spent over 30 hours mostly waiting on hold with tech support. Despite generating 3 trouble tickets, I keep getting disconnected while talking to tech support and my hotspot is still not activated, even though I've been paying for it for a month. This seems to be the norm if you encounter service issues. It's frustrating to be charged for services that are not being provided and to experience such poor customer support. Phone: iPhone 13 mini OS: iOS 15.4 PureTalk 50.0 I've sent 3 emails but haven't received any replies or phone calls. After a lengthy wait on hold yesterday evening (3/24/22), tech support assured me my hotspot would be activated within 30 minutes. They never called back to confirm, and as of 12:30 pm on 3/25/22, my hotspot remains inactive. On 3/25/[redacted] at 7 pm, after being on hold for 90 minutes, tech support blamed AT&T for the issue and said they were waiting for a response from them. They promised someone would call within 24 hours to provide an update, but as of 3/28/[redacted] at 10:20 pm, I haven't heard back and my hotspot is still not working. I'm frustrated with the lack of communication and the ongoing issue of my hotspot not being activated, despite being charged for the service. The decline in customer support and service quality from Pure Talk in recent months is disappointing.

My iPhone from PureTalk is having issues connecting to the Verizon Network. Even though Sprint and Verizon devices can connect, PureTalk and ATT phones are not able to call into Verizon's network. I have contacted Verizon and their technicians have confirmed that their service is set up correctly. However, I have struggled to get assistance from PureTalk. Despite spending numerous hours on hold, I have not been able to speak to anyone at PureTalk to address this problem. It seems that the issue lies with PureTalk (also known as ATT) and their network's ability to connect to Verizon landline phones.