Pure Talk USA Customer Service Issues

Before enrolling with Pure Talk, I was informed that calls to Canada would be $10.00 per month, with rates as low as $0.02 per minute. However, after signing up, different representatives provided conflicting information stating it might be limited to a 30-minute call or could cost more than $0.30 per minute. I am seeking clarification on how the $10.00/month Canadian call plan operates in terms of minutes and cost per minute. It is crucial for Pure Talk to specify the exact number of minutes included in the $10.00 per month plan for calls to Canada and the associated per-minute charges.

Since switching 2 days ago, we encountered various issues: - The [redacted] number recording states calls may incur charges, suggesting calling [redacted], where wait times for an agent are up to 14 minutes. - Transferring texts from the old phone to the new one was attempted twice, but the texts briefly appeared on the screen and then disappeared. - An important text failed to send. - We faced challenges with customer service reps either hanging up or redirecting us when unable to help. - There were difficulties attaching photos to texts and retrieving voicemails. - Transferring 3 lines took longer than expected spanning several hours each day. Currently, we are experiencing issues reaching a specific representative, with extensions provided not being in service. If these problems persist, we may need to reconsider our provider.

Since switching two days ago, we have encountered multiple issues: - The number we were given leads to a message stating we will be charged for the call and suggests calling [redacted], where we've waited up to fourteen minutes for an agent to answer. - Despite transferring texts from the old phone to the new one twice, they briefly flash on the screen but then disappear. - A crucial text did not send successfully. - Customer service representatives either hung up on us or sent us back to the start of the queue when they couldn't resolve our concerns. - We are unable to attach photos to texts for our co-worker and cannot access voicemails. - Transferring three phone lines has taken a considerable amount of time each day. If our phones are not functioning properly by this afternoon, we may have no choice but to switch back to our previous carrier.

I purchased a trial SIM card from Pure Talk to test reception, which included a trial phone number. After contacting them to port my existing number, I was unexpectedly billed for two phone lines on my credit card. The customer service representative removed the extra line but mentioned a refund was unlikely. I am seeking assistance in resolving this issue as it was an error on Pure Talk's end. Despite a promise for a supervisor to contact me within three days, I have yet to receive a call. I am unsure of the next steps to take at this point.

I switched from AT&T to Pure Talk for the promise of the same service at a lower rate. Despite the savings, I found the service lacking. I pay $36 a month for unlimited talk, text, and 10 megabytes of internet, but I've had issues with texting photos and no internet due to using an Android phone. Pure Talk's technical support revealed this limitation, noting it should have been disclosed during signup. Reviewing call recordings, I was never informed. Consequently, I will return to AT&T for reliable service despite the higher cost. I expect 50% reimbursement for the miscommunication. I hope Pure Talk addresses this promptly and amicably without further delay. Kindly respond within 10 days, or I will proceed accordingly.

I am experiencing difficulties with my Pixel 2 device on PureTalk. Despite following multiple APN configuration settings, the SIM card struggles to connect to the network. Tech support initially believed it was a reception issue, but further investigation revealed the SIM card fails to establish a consistent connection with the tower. Despite various attempts to adjust the APN settings and performing multiple resets, including factory resets, the issue persists. Calls, text messages, and data usage are inconsistent on different APN configurations, leading to worsening performance as I tried different settings. Even after activating the SIM card and attempting to contact customer service, I encountered errors and failed messages, making the situation progressively worse.

I am very disappointed with the misleading advertising on the website. It does not clearly state that to view the price of a phone, you must be a first-time buyer. I simply wanted to replace my phone after damaging the screen. Discovering this requirement after being on hold for 2 and a half hours for a specialist is unacceptable. When I finally raised the issue with the specialist, he abruptly ended the call. Puretalk's customer service seems inaccessible to resolve this matter.

Since switching to Pure Talk USA, I've encountered difficulties sending or receiving group texts and photos. I sought assistance from a YouTube tutorial to set up an APN and tried using Textra as recommended, but these solutions did not resolve the problem. Previously, when using the Verizon default messaging app, group messages would display "downloading" indefinitely without success. With Textra, this downloading status doesn't even appear. This issue is causing me significant frustration. I am using an android device, while my brother, who has been a Pure Talk user for 5 years without issue, utilizes an iPhone. I have attempted to contact your support lines but have been unable to reach assistance after being on hold for an extensive period and ultimately giving up.

I am experiencing issues with my phone service from PureTalk and Consumer Cellular. Today, I received a new SIM card from PureTalk and reached out to both companies for assistance. Initially, the service worked but now I am unable to establish an internet connection. As a business user, having a reliable phone service is crucial. I need this matter resolved promptly as I have an important call scheduled for tomorrow at 10:30 am. My phone number is [redacted]. If this problem persists, I may need to consider switching back to Consumer Cellular. Thank you for your help. - Barbara K. (Customer's address and last name are not necessary for rewriting the post.)

I am a Pure Talk customer with an Apple iPhone. Three days ago, I called [redacted] to request the ability to make international calls to England from my cell phone. After speaking with a customer support representative and paying an additional fee of $10, I was told the service would be activated immediately. Unfortunately, when I tried to dial [redacted] followed by my family's number, I received an error message stating the call cannot be completed as dialed. Despite multiple attempts and calls to customer service, the international calls are still not working. I am becoming frustrated with this issue, as I had no problems with international calls on AT&T. At $20 a month, this inconvenience is not acceptable. Please reach out to me promptly at [redacted]. - Graham S.

I switched from Boost Mobile to Pure Talk USA two months ago. I recently bought an iPhone and a tablet, but they are locked for 6 months per the company's policy. With Pure Talk USA, I had to purchase a PureTalk phone for $[redacted] after already spending $[redacted] with Boost. Since switching, I have limited text, phone working but no data, and excessive wait times for customer service. Today, I've been on the phone for 4 hours, with most of that time on hold. Pure Talk USA requires having a second phone for customer service and tech support, so I borrowed my neighbor's phone for 3 hours. I am requesting a full refund for the Nokia phone and to switch back to Boost Mobile. I recently had surgery and am caring for my elderly, disabled neighbor, and Pure Talk USA's lack of customer care is frustrating. Please refund me for the phone and reconnection fees to go back to Boost Mobile for reliable communication. Thank you, R. McNeal Address: [redacted] 58th Street #1A, Springfield, Oregon [redacted]

I purchased a phone and service on 5/14/[redacted], receiving it on 5/18/21. Activation on 5/20/21 went smoothly. When attempting to set up an online account, following the instructions from the email, I encountered issues using my account number as the username and phone number as the password. After several failed attempts, I tried to register for a new account using my phone number and email used during the service order. Verification failed multiple times, and I received error messages. Upon contacting customer service, I was informed that due to password requests showing on their end, they couldn't assist me. Despite being advised to try again after 24 hours, the issue persisted. I am frustrated as a new Pure Talk customer unable to access my account online. I am puzzled by the lack of support. I hope this matter can be resolved promptly. Thank you. Sincerely, Audra J. W.

Ever since I started using your service with the SIM card, I keep receiving messages that the SIM card is not inserted, although it eventually works fine. Initially, the issue was sporadic, but now it occurs 8 to 12 times daily. When I contacted customer service for a replacement, after a 20-minute hold, I was informed I'd have to pay for the new card. When questioning this charge for a defective card, I was advised to speak with tech support, only to be transferred and faced with the "no SIM card inserted" message again. This unpredictable disconnection poses a considerable problem. I attempted to reach tech support directly but couldn't find an option in your phone queue. This level of support is unacceptable. I require a new SIM card without incurring any charges. - Pete Reinbold

I am Steven Yarbrough from Amelia Court House, VA. I recently tried reaching out to your customer service about the poor signal in my area and the possibility of using Wi-Fi Calling on my Motorola Moto G7 Play Android phone with Pure Talk. Unfortunately, the customer support experience was unsatisfactory. After waiting for 30 minutes and being transferred, I had to start all over again with no resolution. I was under the impression that Wi-Fi Calling was available for situations where a signal is weak, but I've learned that it needs to be enabled on your end for it to work. I need a clear answer on whether Pure Talk supports Wi-Fi Calling on Android phones like mine. If not, I may have to consider switching to a different carrier to address my connectivity needs effectively.

I am experiencing a lack of network connection on my phone, making it impossible to make calls or send texts. Incoming calls are being directed straight to voicemail without the option to answer them. A technician from the company reached out to me with instructions to reset my data settings. The steps provided involved accessing the network settings through the Apps tray in Settings, navigating to Mobile networks, and then selecting Access Point Names. Following this, I was instructed to reset to default, add a new APN, and input the given information for Name, APN, Proxy, Port, and other details. However, I encountered an issue when trying to input the information as my keyboard was inaccessible. Despite attempting to switch to a physical keyboard in the settings, it showed as disconnected. This sums up the problem I am facing. Thank you for your assistance.

I have been trying to switch my phone over to PureTalk for three days now. Initially, when I called in on Sunday, July 4th, I was informed that it might take up to 72 hours. Today, I received an email stating that my number ([redacted]) was successfully ported. I followed the instructions provided, turned off my phone, replaced the sim card with the PureTalk sim, and restarted my phone multiple times, but I still do not have the ability to text or make calls. I am very disappointed with the customer service experience I have had so far. On Sunday, I was transferred three times, and today I was transferred once before being disconnected while waiting for tech support. The number I was given for tech support ([redacted]) turned out to be invalid or disconnected. I am currently on hold again, significantly delayed in this process. The frustration of this situation is only amplified by the fact that it is my anniversary, and my husband and I are waiting to go to dinner. My experience with PureTalk customer service has not been good.

I recently switched from Cricket to Puretalk and inserted the Puretalk SIM card in my phone. However, I'm encountering an "invalid SIM card" error message with only 10 more tries left. I've been struggling for 3, now 4, days trying to get assistance from a representative. It takes hours for them to call back, and when they do, the call often gets dropped mid-help! I switched to PURETALKUSA on July 26th as my Cricket LG Android was unusable without being unlocked. Now, I'm using my old Consumer Cellular phone with the Puretalk SIM card but it's still not working. I'm frustrated with switching between providers. If Cricket had unlocked my phone, I wouldn't be facing this issue. Sometimes, I wish for the simplicity of rotary phones!

Hello, I recently received a notice on 8/07/[redacted] that my credit card payment was not processed. I tried to contact customer service to update my card's expiration date but was unsuccessful. Despite being on hold for an hour, I couldn't reach anyone. I left a call-back request but haven't received a response. I went online to update the expiration date on my credit card and made a payment on your website on the same day, 8/07/[redacted]. I believe this payment should bring my account up to date. Please confirm if this resolved the billing issue.

I recently purchased a Samsung A32 5G from PureTalk. After receiving the phone, I struggled with transferring data from my old phone using Smart Switch. Despite attempts to contact PureTalk Support, I have not received assistance. My previous phone is now inactive, and I am unable to get my new phone to work. I have tried various methods to transfer the data without success. The lack of response from PureTalk has left me frustrated and without phone service. I need guidance on how to resolve this issue promptly.

Good evening, I recently purchased a Pure Talk Sim card which I paid for through overnight mail. Unfortunately, upon receiving it, I encountered issues and was unable to get the necessary assistance from a representative. I promptly returned the Sim card to Pure Talk and requested either a response or a refund, but I have not received either yet. I am still very interested in using Pure Talk services, but I would appreciate speaking with a knowledgeable representative to address my concerns. Please email me back at your earliest convenience to either process a refund to my debit card or to proceed with using Pure Talk services. Thank you for your attention to this matter. Sincerely, Michael Wolvin