Publisher's Clearing House Customer Service Issues

Hello, I entered the PCH sweepstakes and was fortunate enough to win $1,[redacted],[redacted] from a black gold scratcher. I promptly submitted it to qualify for the November 4th draw of $10,[redacted] a week for life. However, I have not received any updates regarding this. I have pictures of the scratcher before mailing it to PCH. I would be grateful for any assistance in this matter.

I recently sent a letter to your corporate office expressing my desire to discontinue my involvement with your company. Along with the letter, I enclosed a check for $14.76 to settle any outstanding balance. It appears that the check has not been processed yet, but I have already returned some orders and made new purchases. I am completely done with all dealings with your company. My name is T.C. While I acknowledge that sending a check with a feedback letter may not have been the standard procedure, I was eager to end my association with your complex process. I have faced disappointment and frustration, with one purchased item not functioning properly. I have confirmed with my bank today that the check has not been cashed by your end. Please refrain from sending me any further communications or items from PCH unless it is to confirm receipt and processing of the check to clear the $14.76. Thank you and goodbye.

Subject: Concerns About PCH (Presidential) Sweepstakes Website Dear Customer Service, I am writing to express my frustration with the PCH (Presidential) website. As a loyal customer who has achieved the highest level for purchasing online products and activity on the site (VIP Elite), I feel overwhelmed by the constant pressure to buy additional products during my visits. This excessive focus on selling products detracts from my enjoyment of the games and other activities on the site. Today, I encountered a particularly frustrating experience on 6/9 when I was locked out of the games for not making an unnecessary purchase. I urge PCH to reconsider its approach and respect the level of purchases required to maintain status levels, without constantly pressuring customers for more. I have taken the step of saving correspondence related to these issues as they have persisted and worsened over time. I believe that a more customer-friendly approach focused on enjoying the site and participating in the sweepstakes would benefit both PCH and its customers. Thank you for your attention to this matter. Sincerely, Bob C.

Subject: Concerns Regarding Publishers Clearing House Website I am writing to address some issues I have encountered while using the Publishers Clearing House (PCH) website. Despite being a loyal customer ranked at the Presidential level and a VIP Elite member, I am continuously pressured to make additional purchases when I visit the site. This pressure is exerted by the webmaster, Mr. Todd Sloane, who restricts my ability to enter sweepstakes unless I make a purchase. This coercive tactic hinders my entry submissions and diminishes my chances of winning. I have diligently documented these incidents and am now seeking resolution. I urge PCH to respect the purchasing requirements for maintaining customer rankings without resorting to aggressive sales tactics. The misrepresentation of how purchases enhance winning odds and the harassment to make additional purchases are unacceptable practices. I remain committed to finding an amicable solution as I have invested significant time and effort into the PCH sweepstakes and am hopeful for a positive outcome.

I contacted customer service at the [redacted] number regarding an item that was delivered to me yesterday (order #3[redacted] [redacted]). The customer care representative I spoke to informed me that since I did not place the order, she had canceled the charge from my account. She mentioned that I did not need to return the item. When I inquired about her name, it was unclear, and when I requested her to spell it, she refused. I then requested to speak to a supervisor but was placed on hold with music playing for approximately 30-35 minutes before disconnecting without further assistance. I am looking for a PCH representative to confirm that the issue has been resolved and to advise if there are any additional steps required. Thank you for your attention.

I recently received a call from someone claiming to be from PCH, saying I won a car and $[redacted],[redacted]. They offered to deliver the car for a $[redacted] fee. I requested the car to be delivered with the check. When asked to go to the bank, I mentioned needing a ride, which seemed to upset the caller who then hung up. They mentioned a large check that couldn't be mailed but needed to be brought with the car. The caller had my full name and address, and mentioned documentation would come with the check. Unclear about when I would receive the check. After the call, I contacted PCH to report the incident. The caller had an accent possibly from India, but I cannot recall more details. - Louise O.

I receive numerous emails from various PCH titles and I am unsure about their legitimacy. Despite participating in tournaments and games for months, I have only accumulated tokens, currently over 4,[redacted],[redacted]. Do you actually award cash prizes? I am in urgent need of money as my only income is $[redacted] from social security monthly. I have a student loan debt exceeding $70,[redacted] in forgiveness status due to financial constraints. Additionally, I require reconstructive oral surgery following cancer treatment, not covered by Medicare, potentially costing up to $50,[redacted]. Any sum below $[redacted],[redacted] cannot address these pressing matters. I trust you comprehend my situation, and I appreciate your attention and response. S. K. [redacted]

Hello, my name is Donna Roseman - Tino. I need to retrieve the number you provided me because it may have mistakenly been thrown away. I have been preoccupied with my sick mother, and I suspect my husband disposed of it unknowingly. Kindly resend the number via text to my phone number: [redacted]. I appreciate your help as I am uncertain of its whereabouts. Currently, I am unable to access my Gmail account, purple99roseman@gmail, so please use my phone for communication. Thank you for your assistance.

I ordered a product three months ago, but it never arrived. After being promised a replacement order, I still haven't received anything. Despite multiple emails to your company, I've been ignored. I simply want a refund, not another order that may not arrive. I've waited patiently, but now I insist on my money back for undelivered items. Please advise me on the process for receiving a refund. Thank you, Catherine Parrino.

Customer ID: [redacted] [redacted] Order: 3[redacted] [redacted] Item: 5492A7 Screwdriver Bits with case On 8/15, I reached out to address the cracked and broken case with my recent order. I have yet to receive any response. I am specifically requesting a replacement case prior to making payment, otherwise, I will return the product. I urge you to promptly arrange for a replacement case and provide me with a delivery date. Alternatively, please furnish return instructions. The subpar quality of the item is disappointing, but what's more disheartening is the extremely lacking service from PCH.

I recently bought two items from Publishers Clearing House. I did not realize that I would be charged $5.99 for shipping on each item. Each item was only $11.96. This means I paid over half the value of the item for shipping. I considered returning the items, but with the shipping and handling back, I would end up paying more than the original cost. This is unacceptable to me. I will no longer purchase anything from Publishers Clearing House. I can find the same items on Amazon for a similar or lower price with no shipping fees. Additionally, Amazon allows for free returns if needed. It's unfortunate because I have been a customer of Publishers Clearing House on and off for the past 40 years, but I will no longer be doing business with them. Sincerely, Debbie D.

I have been receiving your emails prompting me to enter. When I tried calling, I kept getting transferred to customer service only to be met with a busy signal before reaching them. I placed an order online on 7/6/18, and I received an email confirming my order with a promise of another email verifying the shipment. As of today, 10/22/18, I have not received any shipping confirmation nor the merchandise. Publishers Clearing House is inquiring why I haven't placed another order since then, but it doesn't make sense to order if my initial purchase has not been shipped. Thank you. - Vern Scheuring

As an Elite VIP, I have not been able to access the PCH daily emails since my computer stopped working on Oct. 20th. When I attempt to visit the PCH website, I am encountering messages like "web site cannot be reached," "error [redacted]," or "bad request - request too long." I am worried about missing out on responding to the emails during these difficulties. I have diligently participated in all PCH correspondence, including the upcoming [redacted] contest, and I am concerned about being disqualified due to technical issues. I would like assistance in ensuring I receive credit for the days I could not participate and I hope to resolve this before the winner is announced on Oct. 26th. Thank you for your help.

I have struggled to reach you for hours before my account fell behind due to not receiving the merchandise invoice for article [redacted]28 - the Drifters CD. I want to clarify that I have always been in good standing with your company and have never received a delinquency notice before. I am disappointed by the lack of communication, and I wish to cancel my magazine subscriptions immediately. Thank you for your prompt attention to this matter. Best, R. Delgado.

I am really frustrated with the lack of communication and rewards from you. I have been a loyal customer for over three decades, yet all I seem to get is requests for money. I have submitted numerous entries on time without fail but have received nothing in return. It is disappointing to see the absence of appreciation for my commitment. I expected better from your company, but it seems all you care about is soliciting purchases. This has left me feeling disheartened and dissatisfied. Thank you for nothing.

I recently purchased two loofahs from your store. Unfortunately, I am unable to use them due to my Parkinson's condition affecting my arm movement. The loofahs are unused. On another note, the bath brush I bought from you works well. I would like to return the loofahs for a refund since I have already paid for them. I plan to enclose a copy of the paid bill with the returned items. Please inform me if I require an RA# and provide me with your return address. Thank you. -Judie H.

Dear Sir/Madam, I am reaching out to report an incident of identity theft involving myself, Venera Nikolic, the winner of the [redacted] Publisher's Clearing House. It has come to my attention that either the Duchess of Sussex or Dragana Zivkovic has been impersonating me, using my likeness, and forging my signature with my DNA. This individual has stolen my clothes, soaked them in water, and even put them in inappropriate places. This scam has caused me distress and I am currently located in Bar, Montenegro, near the "Anto Djedovic" elementary school. Please be aware that my email accounts are constantly hacked. You can reach me at [redacted] or on my phone at [redacted]. It is essential to spread awareness about this impersonator who is manipulating my identity for personal gain. Your cooperation is greatly appreciated in bringing an end to this situation. Sincerely, Venera Nikolic

I recently reached out to PCH regarding issues with the communication, specifically related to missing labels in the materials received. The outer message of the envelope referenced a Sworn Statement and the Final Winner Selection List, yet the Final Winner Selection List label was not included. This missing label is needed to complete Part A of the Official Entry Validation And Order Form. Additionally, Part C lacks the label for the Bonus Prize Numbers, hindering my ability to validate my entry and utilize the 5 Free SuperPrize Numbers granted as a bonus. In Part B, I requested a Platinum Premier Savings but encountered difficulties with the Super Prize Number provisionally added to the Final Winner Selection List due to the missing label. Despite reviewing the materials multiple times, crucial items are absent from the mailing. Being a loyal customer, I am very disappointed by this situation. I am constantly accessible at [redacted], as I am homebound. It's vital for me to receive assistance in completing the Official Entry Validation & Order Form before the deadline on 2/28/19.

I did not order anything from this company. However, I received a mop in one box, a patch kit in another, and a set of pots and pans in a third box in December [redacted]. I rent a room for $[redacted] without kitchen access, so I have no need for these items. My space is very limited, and I did not order them. I need return labels and won't pay for items I didn't order. I have legal assistance through my job and will file a claim if PCH doesn't help me promptly. Please respond urgently. Contact me at [redacted] or [redacted]. My address is [redacted] S. West St., Yerington, Nevada, [redacted].

I lost all the information on my phone recently, which included important documents and emails related to my entries for prizes with PCH. I had to factory reset my phone, causing me to lose access to this vital information. Despite taking screenshots of all the necessary documents, I've faced difficulties proving my claim to the prizes due to the loss of data. My attorney and I are reviewing the situation as the communication from PCH seemed to indicate compliance and potential winnings. We are considering legal action if the company's records do not align with the evidence I have. It's essential for companies to be accurate and fair in their dealings with customers, and we are determined to resolve this matter properly.