Prudential - Life Insurance Customer Service Issues

I have a life insurance policy in my name as the insured, Linda Lin, residing at [redacted] Parkway Dr., El Monte, CA. I suspect that individuals associated with my mother in the past have somehow taken over the policy, which is now under her employee's name. According to a Prudential representative, my mother, Connie Oropallo, also known as Laiko Wu or Laiko Lin, might be linked to this. For verification, you can also look into Xiaoqin Liu as a potential beneficiary. This issue is pressing, and I request a callback. I never authorized this policy transfer and consider it fraudulent; therefore, I am seeking to have it voided.

I recently contacted Prudential to arrange annual automatic payments for two of my life insurance policies. I attempted to do this online but could only find the option for monthly payments, which included an unnecessary service charge. The customer service representative I spoke to confirmed that automatic payments were only available on a monthly basis. I find this limitation outdated and inconvenient, especially with most bills allowing for automatic payments in various frequencies. Prudential should modernize their system to accommodate customers who prefer to pay premiums less frequently.

I am trying to cash in my life insurance policy. I have called twice already. The first time I thought the matter was taken care of, but I had to wait 3 weeks for the form to arrive. When I called again today, they added more steps about texting an ID number, which I explained to the representative, Brandon, that I do not text due to my age and phone preferences. I had to ask a neighbor to help with the text message situation, but then he disappeared. When I called back, a new representative told me they would text me a verification code. I urgently need these funds for medical bills, but the process is causing me a lot of stress.

I have been trying for almost two months to change the beneficiary designations on my mother's life insurance policy, but the process has been frustrating. Despite multiple calls and document submissions, we have not seen any progress. Promises of expedited action have not been fulfilled, and we feel misled. We have escalated our concerns to Prudential's corporate office, providing details of the unkept promises made by representatives we have spoken with. This situation is time-sensitive, and my elderly father is experiencing undue stress. Urgent action is needed to alleviate this situation. A prompt response via phone, email, or fax would be greatly appreciated to resolve this matter promptly.

I have multiple life insurance policies with Pru and also a health insurance policy. One of the health insurance policies is labeled as "paid-up," but I can't find the taxable income statement for it. In the past, I remember receiving either a [redacted] form or similar statements for taxable income related to these policies. I have misplaced them and need copies sent to me. I prefer email for a quicker turnaround so I can forward them to my tax preparer, or if necessary, they can be sent through postal mail. My husband and I are feeling the pressure to file our [redacted] taxes promptly.

I am Chrissie Caldwell from Ontario, Canada. My late father, Charles R Caldwell, who used to work at Denison Mines in Elliott Lake Ont., passed away in Oct [redacted]. Following the discovery of my mother, Minerva Caldwell's divorce papers, I found out that my father had insurance policies for each of us children with us as beneficiaries. I reached out to Denison Mines and learned that the insurance policy ([redacted]) had been moved to Prudent Insurance in May of [redacted]. I am seeking information about these policies to confirm their current status, as we only recently discovered their existence and are unsure whether they have been cashed out and by whom.

My father, Robert S. Huscroft, Sr., passed away in March of [redacted]. He held a Life Insurance policy (#31 [redacted] [redacted]) for the family. I am the appointed executor of his estate as specified in his Last Will & Testament. It has been several months since his passing, and I have not yet received the Life Insurance claim. I am seeking urgent clarification and resolution on this matter. Regards, Malcolm T. Huscroft.

Hello, I am inquiring to check if my policy has been transferred to another provider without my knowledge. I have noticed that the premium payments are now under a different name in my bank account. I have had my policy with Hartford, then Prudential, and now I am unsure about the current provider. It would be greatly appreciated if you could provide me with some clarification on this matter. Thank you.

Subject: Assistance Needed with Potential Life Insurance Policy To whom it may concern, I am reaching out to inquire about a possible life insurance policy that my parents may have taken out for me. Following the passing of both my parents a few years ago, I have learned that they had policies for my three siblings. My name is Jeffrey Robert Kunze, born on 11/6/[redacted]. Specifically, my younger sister has mentioned that her policy was with Prudential Life Insurance Company. Insured: Jeffrey R Kunze Beneficiaries: Robert V Kunze (SS# [redacted]-10-[redacted]) and Millicent Kunze I kindly request your assistance in checking if there is a policy in my name. I am willing to provide any necessary documentation, such as death certificates, upon request. Thank you for your attention to this matter. Best regards, Jeffery R Kunze Email: [redacted]

On 6/8/20, we received a letter from Talcott Resolution Life and Annuity Insurance Co. about a "Notice of Policy Grace Period," which was unexpected. We have been having $[redacted].00/month deducted from our checking account on the 30th of each month for our monthly payment. After reaching out to Talcott, we learned they are not an insurance company but handle billing for the policies. They mentioned an extra $25.00/month being applied due to premium increases, which was done without informing us. They now request $[redacted].50 to be paid by July 22, [redacted], or we risk losing our Policy. Surprisingly, we found out we have paid $42,[redacted].00 on a $25,[redacted].00 policy, raising concerns of the high costs. Before escalating this with the Department of Insurance in Phoenix, AZ, we hope to resolve this matter and would appreciate a call at [redacted]. - Harmon E Hill and Janet M. Hill, [redacted] W Pinnacle Peak Road, Glendale A [redacted].

My sister, Loreen C. Undercuffler, asked me to reach out regarding a few matters. She feels you haven't been reaching out to her. She wants to check if she has any outstanding payments and would like to make arrangements to prepay for her funeral. Please use simple language as we are not familiar with legal terms. Loreen is unable to contact you directly as she is in a nursing home without a phone in her room. Thank you for any assistance you can offer. Lee G. Smith

I need my life insurance policy number to surrender it, but I cannot locate the policy. This request was made on July 2, [redacted]. The representative assisting me found the policy but did not provide the number. Instead, they mentioned emailing surrender forms. However, I have not received these forms yet. My email address is [redacted] I kindly request a resolution as soon as possible. I have received two reminder emails to share my experience with others but have not yet received the necessary forms for surrendering my policy.

Turning 65 on 07/13/[redacted], I applied for a Prudential Life insurance policy ($[redacted],[redacted], 15-year term) to avoid premium increase. Communicating with account manager Peter Kliskila at Tiburon Insurance Services, requested policy by my birthday. After excellent medical results on 05/14/[redacted], I asked to adjust coverage to $[redacted],[redacted] for 10 years later in June, which Peter acknowledged. On my birthday, emailed Peter for update. Seven days later, found mistakenly delivered letter dated 7/11/[redacted] from Peter mentioning missing application and unreturned communications, despite ongoing email correspondence. Leaving multiple messages on 07/20/[redacted] with no response, considering filing a complaint due to poor service. Concerned as premium already increased, seeking advice on how to secure lower premium. - Alexandre Neto

This afternoon, my wife and I attempted to contact customer service to update our bank account information for our two life insurance policies and two LTC policies. Despite being initially informed of a 10-minute wait, after over an hour on hold, the call was disconnected. A second call, made at 4:20 PM, also resulted in a 10-minute wait announcement. As of 4:57 PM, I am still on hold without speaking to a representative. After spending nearly two hours on hold, I am frustrated and seeking assistance promptly to ensure continuation of our premium payments. Please either reach out to me directly or provide a specific contact for me to resolve this matter efficiently.

I've been attempting to contact Prudential by phone for assistance, but after dialing [redacted] and another number, I was placed on hold for over an hour (despite being informed of a 10-minute wait) with no luck reaching a representative. This has happened on two separate occasions, and I am frustrated with only hearing hold music and no actual help. I would appreciate guidance on how to connect with a live person, or provide me with an email address or mailing address to correspond with them. It's concerning to think what would happen in case of an emergency. I would be grateful for any assistance you can offer.

I used the automated phone service to update my address, and unexpectedly found out about a second policy. Trying to reach a live person during Customer Service hours wasn't possible due to the automated system directing me. I'm hesitant to bother a representative for such a small policy issue. How can I speak with a live agent directly? It's frustrating to spend so much time on a simple and uncommon query like this. The term "chat" seems misleading since it looks like I have to wait for an email reply instead.

I have verified the policy under Louis J. Meisinger as per my divorce decree. Approximately 4 years ago, the policy was confirmed to be active. The divorce terms required a minimum $50K coverage for a 10-year term policy, possibly taken out through Select Quote and directed to Prudential. I believe Louis intended to secure $100K, splitting $50K among his daughters, Melissa Langmade & Michelle Meisinger, with potential beneficiaries - Katie Gesch & Michael Gullekson. I seek confirmation on the current status and payments of the policy. If lapsed, I inquire about reinstatement options. Also, I wish to ensure that a copy of the divorce decree is on file. If not, I am ready to provide it as advised by my attorney. Kindly share the relevant address or recipient for sending the decree. For further communication or verification, I am Jodi Ayers (formerly Jodi Meisinger). You may reach me at [redacted] or [redacted] I appreciate any assistance within the constraints of information disclosure. Thank you.

I submitted my premium payment for July amounting to $52.23, covering the premium and loan interest, via mail, which unfortunately got lost. Following a 10-day wait period, I paid it over the phone using my checking account. Subsequently, I proceeded to make my usual August premium payments over the phone. However, on September 8, [redacted], I was informed through a letter that a double payment had been made, resulting in the payment being credited towards September and the July coupon being disregarded. I promptly placed a stop payment on the initial check after replacing it with the phone payment. Following this, I successfully made my September premium payment. Despite this, I received a second letter containing a copy of the original check I had stopped payment on, insisting on a separate payment for July. Upon checking through the automated service, it confirmed my payments were up to date until October 23, [redacted]. Seeking clarity on these matters, I urge for assistance regarding policy number 63 [redacted] [redacted] under the name Diane M. DiSanto-Sorg. Any guidance offered would be greatly appreciated. Thank you for your cooperation.

Policy # [redacted]3, ID Reference #ALNAZ7S3, per the mailing dated October 12, [redacted]. I am reaching out regarding the recent passing of my father on August 7. I promptly submitted the required forms and application via UPS to the Express Mail address located at [redacted] Malone Street in Millville, NJ, on October 1. The UPS tracking confirmed the package's delivery on October 5 at 10:28 AM. However, to my surprise, on October 17 I received a letter requesting a resubmission of the application and supporting documents. Upon contacting your customer service this morning, I was informed that the documents had been overlooked but are now being expedited for processing. I am puzzled by the inefficiency of having an Express Mail address that did not facilitate a timely response and by the delay in processing only rectified due to my inquiry. The stated 5-7 day claim processing time frame appears implausible based on this experience. I trust that I will receive an acknowledgment for the mishandling of my late father's claim and your genuine apologies for the inconvenience caused. Should there be any explanation or clarification on this matter, I would appreciate it being brought to my attention. The current processing procedure lacks efficiency, simplicity, and timeliness in execution. Best regards, J.J. Figurski

I have contacted customer service three times seeking help. During the calls, I was promised confirmation of check receipt, transferred to a supervisor (disconnected after a suspicious click), and left on hold. I sent checks to pay off loans as advised but never received clearance confirmation. I understand the current challenges due to the virus situation, but the lack of customer service is concerning. I suggest Prudential's CEO and CFO experience the service firsthand. I appreciate prompt assistance and prefer a personal contact rather than sharing details in emails. Sign - CJ.