Provo Craft Customer Service Issues

I have been trying to contact you through the phone with no success. I have chatted multiple times with your representatives without any resolution. I own a product that is being negatively impacted, but it seems like your customer service does not understand or care. Despite my efforts to explain how I rely on the Design Studio I originally purchased, I keep being told to use it as a standalone with cartridges only. This change has significantly diminished the utility of my Cricut Expression machine, for which I have invested over $[redacted]. I am disappointed by the lack of concern from Provo/Cricut towards their customers. It is disheartening to receive such a response when one invests in a product of this caliber. I am frustrated by the inability to reach a live person for assistance. I regret that I am unable to afford a new product, as I feel let down by your company’s lack of support.

I've only used my Cricut Expression 2 a few times since buying it second-hand. Recently, I noticed some issues with the programming accuracy. Despite setting it to cut at specific scales, it's not cutting as expected. For example, when I set it to cut at 1.2", it ends up cutting at 1". Similarly, when I want a 1.5" scale, it cuts at 2". Additionally, when trying to flip the letters for backward printing, it doesn't function correctly and requires all characters to be deleted to revert to normal. I'm considering a factory reset but unsure how to proceed.

I have long wanted a Cricut machine and decided to purchase the Cricut Explore Air 2 Plus Essentials Bundle when I saw the "LOWEST price of the year" on your website. Later, the price dropped even further, and I could have upgraded to the Everything Bundle for just $20 more. Despite contacting Cricut to upgrade and pay the difference, I was only offered a price match credit after some back and forth. The credit was less impactful due to shipping fees. Upon receiving my Essentials Bundle, I discovered the iron-on protective sheet was missing. Each customer service representative had me jumping through hoops to rectify the issue. It took multiple contacts to resolve, with delays and lack of follow-up on Cricut's end. Ultimately, I was offered a $10 credit for the missing item, which does not cover much after factoring in shipping costs. The whole ordeal has left me disappointed and weary. I hope for a more positive experience and resolution moving forward.

I purchased my Cricut Maker at full price a few years ago and have been using it weekly without extensive wear. Lately, the top lid clicks when I open it and the bottom door no longer opens smoothly. Customer Service mentioned it didn't impact the function, but now the bottom part is getting stuck. I was informed there are no parts or service available, and without warranty, I'd need to buy a new one for $[redacted] plus tax and delivery. This issue seems widespread, labeled a known problem by Cricut with no current fix. The inability to service or replace parts is frustrating and unacceptable. I requested corporate contact information with no success. If unresolved, I'm planning to send a formal letter. Concerned about the lack of support and potential future buyers' experiences. Cheryl M.

I have noticed that the mystery boxes for Cricut sell out extremely quickly, leaving many customers frustrated. It is challenging for those of us with jobs to sit by our computers waiting for these limited boxes to become available. On several occasions, I have missed out on purchasing a mystery box due to site crashes or the boxes selling out within hours. Even as a Cricut access member who supports the company, I have not had better luck securing a mystery box. I hope the company can offer more boxes or restock them more frequently to accommodate customers with different schedules. It is disappointing to miss out on these opportunities to enhance our crafting experience with Cricut products.

I purchased a Cricut Maker (bundle) on 2/28 from cricut.com. Unfortunately, it has been a frustrating experience since. The Maker got lost in transit, and after several calls and chats with Cricut customer care, they finally arranged for a replacement to be sent, albeit without expedited shipping. I also had issues with the machine making noises and the door not opening properly after two months. Customer care agreed to send a replacement, but I have to wait 10-14 days and my current machine has been deactivated, leaving me without a device. It's disappointing that I am paying for Cricut access without being able to use it. Overall, for the amount spent on this machine, I expected better customer service. This experience has left me dissatisfied, and I feel the need to share it widely.

I am seeking a new machine that resembles the ease of use of the original model without the need for a computer or software like my beloved 12" Cricuts. The current Expression II model I own has not lived up to my expectations as I struggle with the limited number of cuts available before additional fees kick in, which I feel restricts my creativity. The complex software program and inadequate tutorials have also hindered my enjoyment of the product. I feel disconnected from the brand's focus on profit over customer satisfaction. I believe that there is a lack of product support and accountability for the issues faced by users. I yearn for the simplicity and functionality of the old Cricuts, free from the constraints of trial cuts and with modern upgrades.

The design space seems outdated and inefficient. I have other software programs that offer more advanced features like duplicating copies, managing layers, panning the screen, and using time-saving keyboard shortcuts. The print & cut feature also wastes paper as it doesn't utilize the whole sheet. Additionally, the program often fails to open all my projects on the first try, requiring me to restart it. I am truly disappointed with my Cricut experience and would like to return the machine if possible. Alternatively, updating the design space software to match current standards would greatly improve the situation. - Millie Speck

Hello! I'm Patricia. A few years ago (around 19 to be precise), I purchased two booklets called "Paint it Simple, Simple Shapes" book 1 and book 2. I loaned them to a friend who never returned them to me. When I asked for them back, she audaciously handed me photocopies instead. Now my issue is that I only have black and white copies of the booklets. I am wondering if there is a possibility for me to obtain a photo or a PDF file of the original booklets so that I can see the colors of the drawings. I am even willing to share photos of my current copies to validate my request. Though these books are a bit old, I thought it wouldn't hurt to ask. Thank you in advance for any assistance you can offer.