Playstation America Customer Service Issues

I purchased a kombat pack and DLC character from the PSN store, but I originally bought the game as a hard copy from a different vendor. Now, my game is unable to recognize the content and is prompting me to repurchase it. I'm looking for a solution to either make this content work with my current setup or to get a refund. I've tried reaching out to PlayStation customer service but was on hold for two hours without a response. The DLC was worth $** and I cannot access it. I've been a loyal customer and never encountered an issue like this before. I've attempted troubleshooting steps such as reinstalling the game and resetting my router. I'm hoping to resolve this issue promptly and either make the content compatible or get a refund.

Hello, I purchased a $20 USA top-up voucher online and discovered it had already been used. The seller is requesting proof of when the voucher was redeemed, and I need this information to obtain a refund. The voucher code in question is JHT4-KNNE-LTFR. My email address for verification purposes is [redacted], and my nickname is RE2remakeV. I would appreciate your assistance in this matter. Thank you. Best regards,

I purchased the Call of Duty: Black Ops 2 and season pass bundle on the Playstation Store for my PS3 on 5/14/[redacted]. Transaction ID: [redacted]01 Total Paid: $84.79; $54.91 on debit card ending in [redacted] and $29.88 from my Playstation wallet, plus $4.80 in tax. Unfortunately, the game keeps freezing my PS3 every time I try to play it. I am seeking a refund or the same bundle for PS4 instead, as the purchase seems to be useless on my current console. Chat support was unhelpful, and the call center is closed, so I am unable to get assistance there. My Playstation account email is [redacted] Thank you for looking into this matter, and please let me know if more information is needed.

My son, who has learning disabilities, was exploited on PlayStation by another player who convinced him to share his account and even add his credit card information. As a result, both the player and another individual made unauthorized charges on his card and used a cash app to receive money. I am seeking assistance in recovering the funds they unjustly obtained from him. These actions were a retaliatory response to a previous disagreement, targeting my son, who is simply trying to connect with others and lacks experience in financial matters. I possess text messages detailing their actions and seek for PlayStation America to take action against these individuals and facilitate the reimbursement of the unauthorized transactions. I have been advised to seek resolution here before involving the bank.

I participated in a preorder event and successfully placed an order for a PS5. Initially, everything seemed fine as I received a confirmation email. However, shortly after, I got a cancellation notice due to an error. When I attempted to reorder using a different payment method, I was informed that the PS5 was no longer in stock. This frustrating experience led me to believe that the item was not available when I tried to purchase it. It's disappointing how the situation was handled, and it feels like a bait-and-switch tactic. Despite ordering additional items to qualify for free shipping, I am upset about not being able to secure the PS5, especially since I intended to surprise my grandchildren. I hope this issue can be resolved promptly as I still have a record of my successful order. Thank you.

I no longer have access to the phone number used for 2-step verification, but I have my email, username, and password and am unable to sign in to my account because the phone was from 8 years ago. I find this situation frustrating as I am unable to log in even though I can reset my password. When attempting to contact customer service both by phone and online, I encounter unhelpful representatives who ask numerous account-related questions but ultimately cannot assist me. To make matters worse, I am now being told that my account is not registered in the US! This experience has left me extremely disappointed in the company. If any attorney knowledgeable about filing a lawsuit involving negligence, identity fraud, and theft is reading this and is interested in representing me, please reach out as I am willing to pay the required legal fees.

My mother has had her credit card repeatedly compromised after purchasing an item for my son's PlayStation. This has led to her needing to constantly replace her credit card. Recently, my son's PS5 was blocked due to unauthorized access to his account. It's frustrating not being able to reach anyone for assistance. The lack of protection for customers using credit and debit cards on PlayStation is concerning, especially when it's difficult to address these issues once money is stolen. I'm disappointed with the lack of support and security measures in place. I need to provide my son's email address linked to the account and my mother's name to resolve these ongoing problems. It's crucial for PlayStation to enhance privacy and security measures for online transactions.

For the past 10 days, each time I try to power on my PS4 using the controller, it initially works fine. However, after the controller turns off and I reactivate it, the light blue light blinks continuously, causing the controller to turn off after 10-20 seconds. The only solution I've found is to unplug the PS4, as neither controller works to restart it. This is my third attempt to contact customer service, and despite calling the [redacted] number, I never received a callback.

I am trying to access my old account, but I no longer have the console serial number or the card number used for a purchase. I can provide my Gmail account [redacted] and the ID mercgodlykilla85. I enabled 2SV, but I need to disable it as I no longer have the phone that receives the text messages. My previous phone was stolen along with my PlayStation. Although I have a new PS5, I still have access to the mentioned email and want to remove the 2SV feature.

I purchased a game from the PlayStation store along with another player, but unfortunately, the game is faulty and doesn't work for either of us. After looking into it, it appears that the company that owned the game and had the rights to sell it went bankrupt. It's puzzling that PlayStation is still selling it despite this situation. I have documents confirming the bankruptcy, including a signature from the CEO, which should be sufficient evidence regarding the faulty nature of the game. It seems like the game may have been sold illegally, as it was officially declared abandoned with significant functionality issues.

I spent an hour and a half on the phone with Technical Support for my issue with my DualSense Wireless Controller. On Monday evening, I lifted my controller off the Sony charging station and tried to power it up. Everything was fine in the menu setting, but when I opened a game, none of the buttons worked. There was a solid white light in the LED panel under the touchpad and above the speaker and PS button. I followed all the troubleshooting steps on the Sony PS5 accessory page, including resetting my PS5 to factory settings. The technician said since I bought my PS5 more than 12 months ago, he couldn't help me and suggested buying a new controller for $75. I requested to speak to his supervisor, but initially, he refused. When I finally spoke to the supervisor, he hung up after hearing my situation. I need my controller repaired or replaced as a loyal Sony PlayStation user since [redacted]. This customer service experience is unacceptable, and I need a solution to using my PS5 without a working controller. Thank you.

Compré vivos de Fortnite y luego ingresé el código de la tarjeta. Sin embargo, me redirigió a Playstation para ingresar un código de 12 dígitos que nunca llegó. Antes de poder canjearlo en Fortnite, la página se actualizó y perdí el código. Ahora, al intentar recuperarlo, no encuentro la forma. He intentado repetir el proceso, pero me dice que la tarjeta ya fue utilizada y no tengo el código de los 12 dígitos necesario.

I have spoken to the same representative three times today regarding changing the email linked to my PlayStation account. I can access my full profile and play games on my PlayStation, but the email associated with the account is no longer valid. I am unable to reset my password as I cannot access the defunct email. Despite multiple attempts at the security questions, I cannot update my information. My only identifiable transaction is my monthly subscription paid through PayPal, which I can see is my default payment method. While I can view the last four digits of a card on the account, I cannot provide old card details. I cannot recall the original serial number associated with the account creation as I have been a PlayStation user for many years. I simply wish to change the email, but I am told I must pass security questions to speak to a supervisor.

I need to transfer the wallet balance from my PS4 account, [redacted], to my new account on PlayStation 5, [redacted] My PS4 was stolen, and I want to transfer the remaining balance before I close the old account. I've tried to contact customer support through online chat but haven't been successful.

I'm experiencing a frustrating issue with my recent purchase. No matter how many times I delete and reinstall the game, it still doesn't work. Each time I try, it says the game has been corrupted, prompting me to start the process over. I recently bought this game from your site as a big fan of basketball and the 2K series. However, this new purchase is causing me a lot of trouble. I would greatly appreciate speaking with a representative to receive assistance. Thank you.

I am having trouble paying for my subscription, and there is an issue where I cannot access my games without the subscription. This problem has persisted for two days after my trial ended. I received a notification regarding a credit card from Sun Valley. I find this situation unacceptable. I am considering returning the item and switching to a different service. It is frustrating to be blocked from playing games for just $17. Please resolve this issue promptly.

I would like to link my son's PS4 FORTNITE account, ID: Joshuathebestone, to my EpicGames account. However, I got an error message stating, "this account for Playstation Network has already been associated with another EpicGames account." I am unsure if he might have a Carbined account. Could you please advise on how to link his PS4 so he can access the $20 I added to the EpicGames account wallet? PSN account ID: Joshuathebestone E-mail: [redacted] PSN Family Manager account e-mail: [redacted] EpicGames account e-mail: [redacted] Thank you in advance for helping to ensure my son's account is linked to our EpicGames account promptly. 🌟🎉