PictureFrames.com Customer Service Issues
Archive 1
The following are issues that customers reported to GetHuman about PictureFrames.com customer service, archive #1. It includes a selection of 1 issue(s) reported November 28, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Subject: Concerns About Order #[redacted]80
Hello Customer Care,
I hope this message finds you well. I am writing to address my recent order #[redacted]80 that arrived approximately 4 days ago. Unfortunately, the package was torn open upon arrival, but thankfully all the pieces were present. However, upon assembling the frame, I noticed it was not perfectly square and had gaps at a couple of corners. Additionally, I observed small scratches on the frame and misaligned punched out holes.
Given these issues, I am quite disappointed with the product and would like to request a refund. The delivery also took over 6 weeks, which is longer than expected. Could you please provide guidance on the return process?
Thank you for your attention to this matter.
Best regards,
Tanya
Reported by GetHuman-tbaumgt on Monday, November 28, 2022 4:26 PM
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