Philips.com Customer Service Issues

Hello everyone, I'm experiencing issues with my Philips Wake-Up Light HF3485/01. The on/off button and the brightness control buttons are not functioning properly, while the three buttons below them work somewhat. Unfortunately, the warranty has expired since the light was stored unused in our storeroom for 3-4 years. Is there any way to obtain the circuit for the 6 buttons near the USB port? Currently, I have to turn off the alarm clock to switch off the light, resulting in lost settings each morning. I've only used it for less than 10 months, although it was stored for several years. I'm hoping for a solution as this model is no longer available. I desperately need the circuit behind these buttons. Thank you.

Hello, Last Wednesday, I received an email from Philips stating that the refund deadline had passed. Due to being very ill and unable to check my emails, I kindly request an exception be made. My wife has been working for Philips (now Signify) in Turnhout, Belgium for over 25 years, and we both value receiving this cash back. We are loyal Philips customers and hope this incident does not affect our trust in the company. Please find below my recent correspondence with Philips. PS. Our claim was submitted on time - the attached documents seemed correct to me (although in hindsight, the invoice was missing but the order reference and delivery form were provided - with a little flexibility, this issue could have been resolved earlier! I received the negative feedback from Philips last Wednesday. Looking forward to your response via email. Correspondence from last week: Good morning, I don't really need the invoice. We purchased this hairdryer with a €15 cash back offer that has not been paid out to us by Philips yet. It was bought from the "Philips myshop" brochure (Nov 13 to Dec 1, [redacted]). We submitted the refund request, but it seems we did not include the correct documents (uploaded during the request). Subsequently, we received an email from Philips, see below for the latest correspondence. Hence, I am once again asking who can process this cash back payment to us. I believe all the necessary information is now available to you, and there should be no issue with processing the cash back to us. If you need any further information, please let me know. Best regards, Louis R. From: Philips.myshop (Functional Account) [mailto:[redacted]] Sent: Monday, February 18, [redacted] 12:47 To: Louis Renders Subject: RE: Up to €25 Cashback on Beauty products - [redacted] Dear Mr. or Mrs. Renders, Thank you for your email. Attached is the invoice. If you have any further questions, please feel free to ask. Kind regards, Wendy van de Camp Consumer Care Employee Philips myshop Benelux (not working Tuesdays and Fridays) Philips Stadion, Frederiklaan 10C, Entrance 3, [redacted] NH Eindhoven Phone: +31 (0)40 [redacted] Email: [redacted] Order online, shop 24/7 at: www.myshop.philips.nl