Philips Electronics Customer Service Issues

Dear Sir/Madam, I purchased a 55-inch Philips television, model number 55PUT6102/56, from Dubai to use in Ethiopia. However, I am facing issues when trying to connect it to my Samsung sound bar. I have attempted various HDMI connections following the Easy Link HDMI settings on the TV and configuring the sound bar to HDMI or D.In (digital in) mode, but I keep receiving a "no signal" message. Here are the connections I tried: 1. HDMI 1 (ARC) to Samsung sound bar HDMI out (ARC). 2. HDMI 1 (ARC) to Samsung sound bar HDMI in. 3. HDMI 1 (ARC) to Samsung sound bar HDMI out (ARC) with D. In mode. 4. HDMI 1 (ARC) to Samsung sound bar HDMI in with D. In mode. Could you please provide me with the simplest procedure to successfully connect my TV to the home theater system?

Dear sirs, I recently purchased a "Genuine Philips Replacement Shaver Razor Head For Philips Norelco HQ9 Speed XL" on E-bay, but it seems that the product I received may be a fake. The new shaving screens have narrow slots and are single-bladed, which are different from the photos on the site and the box. Unfortunately, the performance of the new head is worse than my 5-year-old original one. I would appreciate it if you could provide an official assessment after I send you a photo. Thank you in advance. Best, Alex F.

I bought a TV from Walmart a little over a year ago. Recently, it broke, and after contacting customer service, I was told my warranty would be extended for 90 days and that Philips would provide a replacement. However, the refurbished TV they sent arrived broken. After numerous phone calls and hours of troubleshooting, I was instructed to send back the original TV and wait for another refurbished one as a replacement. This process repeated twice, with each refurbished TV arriving in a broken condition. Each time, I had to disassemble the broken units, box them up, and bring them to FedEx while also taking photos and emailing them for proof. Upon receiving the third broken replacement TV and another call to customer service, I was again asked to send it back and await further instructions. Despite my request for a new TV instead of a refurbished replacement, I was told it was against company policy. Disappointed in the lack of a satisfactory solution, I am now awaiting Philips’ assessment for a refund. I am a college student in business school and find this experience contrary to good customer service practices. If Philips fails to address my concerns promptly, I will consider switching to a different brand. Model Number: R50PFL5601

Hello Philips, I hope you're well. Unfortunately, we're not happy due to the poor after-sales service we've experienced. We purchased a Philips LED 39-inch TV from the NEXT showroom in Jayanti Market, Jaipur. After 6 months of use, the LED started having issues and has now stopped working for the past 4-5 months. A customer service engineer visited and mentioned the panel needs to be replaced, but it has been more than 3 months with no resolution. We urge you to either provide the necessary panel or refund our money promptly. Customer: J.K.G. Model: PHI-39" 39PFL5470-FHD Purchase Date: August 1, [redacted] Complaint Date: September 16, [redacted] Complaint Number: JAI-[redacted]0 Location: Jaipur, Gopalpura Bypass Contact Number: [redacted] Email: [redacted] We kindly request your urgent assistance in resolving this matter. Please process a refund of INR 29,[redacted]. Thank you.

I provided the address information in the invoice. Last month, I purchased two LED bulbs from Flipkart, as indicated in the enclosed invoice. I recently used one bulb, and when I tried to use the second one yesterday (due to a delayed need for a specific light fixture), it was not functioning. The cooling-off period with the e-cart seller has passed, so I am requesting an immediate replacement. I have two options for the replacement process: 1. I can collect the replacement in Chennai. Please provide the location details. 2. Alternatively, can I pick up the replacement from a retail shop near my residence in Urapakkam ([redacted]) or near Tambaram? If this is feasible, please send me a copy of the communication addressed to the specific vendor requesting the replacement. Please arrange for the replacement promptly. Thank you.

My name is Robert B. and I have been using a Phillips Respironics VPAP S9 machine for some time. About a year ago, the wireless feature on my machine suddenly stopped working. After speaking with a Respironics representative, I was told that the wireless cards in all S9 machines nationwide had been remotely deactivated to encourage users to upgrade to newer models like the S10 or DreamStation. I am wondering if the same deactivation has happened to S10 machines. I would like a simple solution to this issue - I know that enabling the wireless adapter on my machine is possible. If more information such as the MAC address is needed, please contact me at [redacted]. This is my home number as I am retired. Thank you, Robert

We purchased the Philips 55PUS8204 TV a month ago. Initially, BBC iPlayer had no sound, but other apps worked fine. After updating the TV settings, BBC iPlayer wouldn't even open. Following a factory reset, we now can only access Netflix, Google, and Amazon Prime. Apps like BBC display an error message, "FreeviewPlay can't connect with error code FVP-[redacted]." We originally used WiFi without an aerial, and BBC iPlayer worked but with no sound. Any advice on resolving this issue would be greatly appreciated. Thank you. I would like some assistance in fixing this matter.

Hello, I recently purchased a [redacted] series shaver and encountered an issue with the Smart Clean device. I use the original Philips cleaning liquid, but the device only activates once after changing the liquid, showing an orange light again. I diligently clean the shaver with water and the provided brush after each use. I appreciate the Smart Clean's features like blade sharpening and the pleasant scent it provides. I am curious about how the cleaner operates, where the sensor is located, and what I should clean after changing the liquid and container. The device seems to require another liquid replacement after a single use, hinting at a possible sensor issue. I have only owned this shaver for about five months, and this problem arose after the initial liquid change. I would appreciate any guidance on resolving this matter as I value the benefits and aroma the Smart Clean offers. Thank you for your assistance.

My television was stolen from my apartment, and I recall that you were able to remotely access it when I previously called for assistance with a technical issue. I purchased the TV in Fort Worth, Texas, and have since moved to Oklahoma City, Oklahoma. I am reaching out for your assistance in locating the TV remotely. The local police are involved, and I suspect the thief took it for personal use rather than to sell it. Any help in tracking my television and identifying the thief would be greatly appreciated.

I've been trying to turn on my TV, but despite all my attempts, it won't work. I purchased a four-year protection plan and was advised by Walmart employees to contact the manufacturer for assistance. I have my receipt and all necessary documentation. I'm in need of help to get my warranty activated.

Subject: Halogen Flood Explosion Incident Dear Sir, I am writing to bring to your attention a concerning matter regarding your Halogen PAR20 50W flood lights. Yesterday, one of your products exploded just above and behind me while I was working, marking the third dangerous incident. Fortunately, there were no injuries or collateral damage, but I have shards of glass available for your review. I noticed that there is a recall for your 60W flood lights, however, I now plan to replace all 24 of the PAR20 50W lights in my home with LED alternatives. I am seeking compensation for these replacements and would appreciate your recommendation for suitable replacement items that are equivalent in size and shape to the PAR20 50W flood lights. Additionally, I have several 75W halogen floods similar to the PAR20 and would like to know if there are LED equivalents available for these as well. I am grateful that no one was harmed during these incidents, but it is vital to address these safety concerns promptly. I look forward to your response and thank you for your attention to this matter. Sincerely, Brad Hosmer

I submitted a complaint regarding my Philips 65-inch smart TV, purchased in April or May of this year. The TV screen has stopped working and is showing nothing. Despite sending requested pictures, all of them have been rejected. They are asking for a photo of the TV screen displaying the brand, but as the screen is blank, it's impossible. I sent a clear picture of the model number and other details, which was also rejected. Proof of purchase was provided from my online order at Walmart but was rejected as well. I am looking for an explanation regarding these rejections and delays in processing the warranty claim for my TV, which has malfunctioned within six months of purchase.

Dear John Rossall, Thank you for reaching out to our support team. We have now closed your case with the following details: Case Number: [redacted]9 Subject: Issue with TV (Model: 24PFT5505/12 - [redacted]/[redacted] Model) Kind regards, Philips TV Customer Support I am extremely disappointed by the lack of support I received regarding my Philips TV issue. The TV, barely a year old, became faulty after light usage, prompting me to warn others about the poor quality of this product. I urge consumers to consider LG or Samsung instead. It is unacceptable for a TV to malfunction after such a short period, especially for individuals on fixed incomes. Philips should take responsibility for producing TVs with such poor durability and planned obsolescence. I plan to share my negative experience in a YouTube video to raise awareness about the substandard products Philips offers. It is evident that Philips does not prioritize customer satisfaction or environmental impact.

It has been an absolute nightmare dealing with Philips Respironics and their handling of the CPAP machine recall. After a frustrating six months of back-and-forth, we finally received a replacement machine for my elderly father. However, the lack of clear instructions and information on whether we can use an ozone cleaning machine on the mask and tubing has been another dilemma. After enduring lengthy holds and unhelpful responses from the customer service line, it's unacceptable. Philips needs to provide accurate guidance on using a $[redacted] ozone cleaning machine for CPAP equipment. This ongoing fiasco due to the recall reflects poorly on their customer service and product quality. The communication breakdown within the company is evident, and the lack of accountability is disappointing. Philips must step up and address these crucial issues promptly to avoid further inconvenience and potential health risks for patients depending on their devices.

I purchased a Roku Philips TV on March 25, [redacted]. Today, it underwent a software update, after which it stopped working. Upon contacting customer service for assistance, I encountered unhelpful representatives who requested photos of the back of the TV and the remote, along with a copy of my Walmart receipt. Despite submitting the required documentation, they claimed not to have received it. As a 66-year-old individual, I struggled to comply with their demands to take pictures with a cell phone. I had to seek assistance to fulfill their requests. Since I have a 3-year warranty for the TV and am unable to have it repaired, I am extremely dissatisfied. If Philips fails to resolve this issue, I intend to escalate the matter to the BBB. I do not appreciate the unprofessionalism and language barriers encountered during this process.

I purchased a TV in December, and it suddenly stopped working with a burning smell. Despite having an electrician verify the outlets, the issue was the TV itself. I decided to buy a new one, and it has been functioning well. Given that the TV failed within three months of purchase, I believe I should be entitled to a refund of most of the cost.

In my previous message, I detailed the issue with my product. The product in question is Model AD1UEUT-50UX with the Serial Number ME8A[redacted]. It suddenly stopped functioning and emitted a burning smell, causing a power outage in my home. After consulting an electrician who confirmed the outlets were working, it was evident that only the TV was faulty. Given that I purchased the TV in December and have since replaced it due to this malfunction, I am seeking a refund for the defective product.

I've explained this before, but the details got censored by the robot. I purchased a [redacted] series TV (****) and connected a Mac Mini via an HDMI cable to a non-ARC HDMI port. I've tried all available settings in the Audio menu (TV Speakers, HDMI audio system, TV Speakers off) but still cannot get any sound over HDMI or through the TV speakers. I've turned off "sleep mode," but the screen still goes blank. With these issues, this TV seems destined to be a temporary solution.

I purchased a Philips flatscreen TV 1.5 years ago, but unfortunately, both the remote and buttons are not working. I've tried replacing the batteries, but to no avail. My health issues, including a broken lumbar spine, T11, T12 vertebrae, four fractured ribs (one punctured a lung), have left me bedridden and in need of the TV. I'm unable to purchase a new one due to financial constraints. Any assistance with this matter would be greatly appreciated. Thank you for your time. Sincerely, F. Willis

When I bought the Philips [redacted] toothbrush, I was surprised to find out that it doesn't come with a power plug for the wall outlet. The package didn't mention this important detail, and I believe it's something essential for customers to know before purchasing it. I would appreciate it if you could provide me with the necessary plug so I can charge my toothbrush properly. Just like how a car needs a fuel tank or an electric vehicle requires a way to charge, having the appropriate plug for an electric appliance is crucial. Thank you for your assistance in resolving this issue.