Payoneer Customer Service Issues

I would like to report a case of account hacking on my Payoneer account. Yesterday, my account was compromised by an unknown individual who altered all my account information. Since then, I have been unable to access my account due to the changes made. I had some pending transactions from Upwork, which I have been trying to access. Despite reaching out to Payoneer support since last week, they informed me that the funds would be available by the 22nd of November. Upon checking my account, I discovered a payment sent to an email address starting with [redacted] for web services, which I do not recognize. I attempted to contact the recipient but did not receive a response, and the transaction email was mysteriously deleted. While I believe I updated my security questions, whenever I attempt to log in after logging out, I am unable to access my account as the phone number associated with it has also been changed. This situation is both concerning and frustrating as I have not shared my account details with anyone. I am not requesting my account to be blocked, but I urge for immediate action to be taken to investigate this breach. I am willing to provide my National ID card or driver's license for verification purposes to confirm my identity. Thank you. Awoyemi Adeyemi Obiyemi

Upon attempting to log into my account, I discovered it was blocked with a notification stating "Account Blocked." Contacting support through live chat, I was informed that my account was closed due to terms and conditions violations. Despite my inquiries for additional information or assistance, I was told no reasons could be shared, no support could be provided, and reclaiming my funds was not an option. Payoneer assured me no further actions would be taken in my case and informed me there was nothing that could be done to recover my funds. This lack of transparency and assistance has resulted in a significant financial loss of $[redacted]. I believe there may be a procedural error or misunderstanding in this matter, and I am disappointed by the poor treatment of customers. I am seeking a full refund as a resolution to this issue.

I have been dealing with a persistent problem logging into my Payoneer account for almost a month. Despite numerous attempts to contact Payoneer for help, including email exchanges and phone calls, I have not been able to resolve the issue. Around three weeks ago, I changed my Payoneer password due to a security concern on my Gmail account, which was linked to my Payoneer account. A Payoneer BackOffice Agent named Elijah Johnson has been assisting me and guided me through the process of funding my account for reactivation twice through Fiverr. However, I am frustrated with the continuous delays in getting a resolution and tired of the constant waiting for a response. It has been over three weeks now, and I would appreciate any assistance in resolving this matter. My account details are as follows: Username: [redacted] Customer ID: [redacted]1 Full Name: Banjo Ogunsanya

Hello, I require assistance in canceling my withdrawal request with Fiverr. After contacting Fiverr directly, they instructed me to reach out to you first before proceeding further. Is it possible to halt the withdrawal process and potentially have the funds returned to my Fiverr account or remain in my Payoneer account? Ideally, I would prefer to have the funds returned to Fiverr. Additionally, I would like to inquire about any potential conversion fees if I indicate that I have a USD account in CZ. Your assistance is greatly appreciated. Please find below the transaction details: Transaction ID: [redacted]77 Payment from: Fiverr Payment description: nikolajackova payout Fiverr ID: nikolajackova-[redacted]4 Transfer ID: [redacted][redacted] Completed: 5 May [redacted] Approved: 5 May [redacted] Thank you!

Hello, I'm Fulvio Denza, and I am with Appen Global. Recently, I had to delete my PayPal account, which I usually use to receive payments via Payoneer. However, after removing it from Payoneer, I was unable to add a new bank account to receive my salary. I am now at risk of not receiving my salary if I cannot add a bank account on Payoneer. Can anyone help me with this issue?

On January 8th, I initiated an instant transfer of [redacted] euros via Payoneer for an item that is no longer available. I would like a refund of my money. The reference numbers used were nx[redacted]5 and xFZK43TQ88D0. I have already contacted Louis Vuitton's customer service who indicated that the payment wasn't accepted and should still be with them. Kindly reimburse the [redacted] euros promptly to my account at Deutsche Bank. Regards, Annett W.

Dear Sir or Madam, On March 4, [redacted], I conducted a transaction on E.Bay-Kleinanzeigen with Mr. Luca Körtig. I purchased a vacuum cleaner from him for €[redacted]. After transferring the money to wirecard Bank, this individual disappeared. Upon inquiry with wirecard Bank, I was informed that the account is in your name. How does this correlate? Does Luca Körtig have authorization over this account? It seems perplexing that I am instructed to transfer €[redacted] to this account and he seems to have access to it. As I am in the process of filing a fraud report against this man with the police, these questions will need to be answered. Through a thorough investigation I will pursue, the police may involve you as well. Whether you desire this is in your best interest. I will persevere until I retrieve my €[redacted]. Attached, please find the transfer details and account information of Mr. Luca Körtig. I urge you to internally reconsider if the effort is worthwhile. Regards, Siegfried Greskamp

Dear Sir or Madam, On 04.03.[redacted], I conducted a transaction on E.Bay Classifieds with a gentleman named Luca Koertig. I purchased a vacuum cleaner from him for €[redacted]. After transferring the money to wirecard Bank, he disappeared. When I inquired with wirecard Bank, I was informed that this account is under the name of Payoneer. Is there a Luca Koertig associated with you who has authorization over this account? How is it possible that I should transfer the €[redacted] to this account and he seems to have access to it? I am in the process of filing a report against this man for fraud with the police, and several questions must be answered here. Through a thorough investigation that I will pursue, the police will also be contacting you. Whether you want this or not is in your interest. I will not give up until I have my €[redacted] back. I have attached the transfer and account information of Mr. Luca Koertig for your reference. Please consider internally whether the effort is worth it. Regards, Siegfried Greskamp

Dear Sir or Madam, On March 4, [redacted], I conducted a business transaction with a Mr. Luca Koertig through the classifieds on E. Bay. I purchased a vacuum cleaner from him for [redacted] euros. After transferring the money to Wirecard Bank, this individual disappeared. Upon contacting Wirecard Bank, I was informed that the account belongs to Payoneer. How does this correlate? Is there a Luca Koertig associated with this account, and does he have bank authorization over it? How else can it be explained that I was instructed to transfer the [redacted] € to this account and that he seemingly has access to it? Because I will be reporting this individual to the police for fraud, several questions need to be answered. The police will also be investigating thoroughly, and I will cooperate. It is in your best interest if you so choose. I will not give up until I have my [redacted] € back. I have attached the transfer details and account information of Mr. Luca Koertig for your reference. I kindly ask you to reconsider internally if the effort is worthwhile. Best regards, Siegfried Greskamp

Dear Payoneer Client Support, I have been trying to reach you for help for days without success! The contact form did not have my request, so the answers provided were incorrect! I urgently need to load money onto my Payoneer Mastercard. After activating my Payoneer Prepaid Mastercard, I tried to top it up following your instructions but could not find the option in the "Activities for Transactions" section. I have credit in my Payoneer account that I would like to load onto my Mastercard. Can you provide detailed instructions on how to do this easily and quickly? I am confused by the term "outstanding money" - does it mean I cannot transfer existing Payoneer credit to the Mastercard? Can I choose the top-up amount myself? It seems something might be wrong with my account as I did not receive the expected confirmation message after the funds arrived. Please assist me in resolving this issue promptly. Thank you for your quick and knowledgeable support. Sincerely, Alexander PS: My German account was rejected, even though it is in my name. Could you please add the recent bank credit from Deutsche Bank in Frankfurt, Germany, to my Payoneer account so I can transfer money there? Thank you.

Subject: Issue with Funds Transfer To Whom It May Concern, My customer ID is [redacted]8. Udemy has confirmed that they successfully sent the money to Payoneer, which was also confirmed by Payoneer with the following confirmation ID: May 7, [redacted] - [redacted]. I only received a notification email from Udemy regarding the money transfer, but upon checking my Payoneer account, I do not see any funds from Udemy. Please ensure that all funds are forwarded to my Payoneer account promptly to resolve this issue. Please refer to the attachment showing that Payoneer has not received the funds as expected. Thank you for your prompt attention to this matter. Best regards, Atif Mohammad Razi

I have been struggling to access my account for a few days now. Every time I try to login, the system prompts me to enter a code which is sent to my old phone number. Unfortunately, I no longer have access to that number to receive the code. Despite my attempts to change my password and update my new number, I keep receiving an error message indicating incorrect data. If there is a way to verify my account through email, I am willing to provide a photo of myself with my ID to confirm my identity. Access to my account is urgent as I need to transfer funds to my customers soon and require a balance check. If this issue is not resolved within a week, I will escalate the matter to Payoneer and seek legal advice. Here is my new phone number: +[redacted][redacted]. I appreciate your prompt assistance. Best regards, Stefan H.

Hello, I've been trying to connect my Payoneer USD account to PayPal without success. Even though I've added my credit card to PayPal, I'm unable to link my Payoneer First Century Bank Account. Unfortunately, my attempts to contact Payoneer support have only resulted in automated responses with different reference codes (# [redacted]01 and [redacted]52). As an affiliate marketer who relies on PayPal for payments, I need to link my PayPal to Payoneer to transfer my funds. Payoneer must provide me with a new CFSB Community Federal Savings Bank Account to enable this transfer. Without this option, I can't withdraw my PayPal funds, which is essential for my business. I appreciate your assistance in issuing me the CFSB Account promptly. Thank you for your time and support. Contact Details: Name: N.D. Uchenna Email: [email redacted] Customer ID: [redacted]5 Phone: [redacted]

I am currently facing issues trying to link my Payoneer USD account to PayPal. Despite adding my credit card to PayPal successfully, I am unable to add my Payoneer First Century Bank Account. I have repeatedly contacted Payoneer customer support with different reference codes (# [redacted]01 and [redacted]52), but have only received automated responses. As an affiliate marketer who receives payments through PayPal, it is crucial for me to link my PayPal account to my Payoneer account to transfer funds. The only way to do this is for Payoneer to provide me with a new CFSB Community Federal Savings Bank Account. Without this, I will be unable to cash out my funds from PayPal, which is concerning for me professionally. I kindly request Payoneer's assistance in issuing the CFSB Account to facilitate this process. To expedite the resolution, I have provided my contact details below: Name: N.D. Uchenna Email: [redacted] Customer ID: [redacted]5 Phone: +[redacted][redacted]

This is my second time posting about my issue here. I am hoping someone can assist me. I consistently receive the message asking me to rate how well Payoneer helped resolve my issue, but I am still facing the problem. I have submitted all the necessary information to the verification center, but it still shows as "under review." It has been about a month now, and I am quite disappointed with the lack of progress. I would appreciate any help. Thank you.

Dear Customer Service at Payoneer, I recently applied for a credit card and was asked to provide a utility bill in my name. Living with my mother, I do not have any bills under my name. I also submitted my bank account statement, but it was not accepted. I am unsure of what other options are available to proceed with getting my credit card. Thank you, Rebeka H.

Since opening my account over six months ago, I have yet to have it approved. A withdrawal I initiated in June [redacted] for $20 is still marked as pending. Despite multiple requests to upload documents, I've complied each time. Recently, I submitted a new passport (re-issue) after my previous one expired in May. I suspect this might be causing the delay in approval. I uploaded the new passport last Friday and have not received any feedback since then. I have earnings accumulating in a freelance platform that links only with Payoneer, but I'm hesitant to transfer them due to concerns it may end up stuck like the $20 from June. This situation is incredibly frustrating. I urgently require my account to be approved to access my hard-earned funds as I heavily rely on my freelance work.

To whom it may concern, Hello. I have had no issues with Payoneer until this payday (December 15, [redacted]). I am currently experiencing delays in receiving my salary into my Payoneer account, and there are unexpectedly high fees charged. I switched from PayPal to Payoneer because I found Payoneer more efficient with immediate availability of funds and lower charges. I'm confused by the recent changes and would appreciate clarification on the matter. I look forward to your response. Email: [redacted] Best regards, Dawn Marie

Hello team, I have not received approval for my account yet. My name is Awhen Blessing Akpana, with customer ID [redacted]5 from Cross River State, Nigeria. I received an email on December 15th regarding my application stating that my passport photo was partially cropped. I promptly resent it in the correct format on the same day. However, my account is still pending approval, and I have $[redacted] in credit that I need to withdraw for my December package. I kindly request your assistance in activating my account. Thank you. Best Regards, Awhen Blessing Akpana

Hello, I am seeking guidance on withdrawing my earnings from Fiverr to my Payoneer account. I have successfully linked my Payoneer account to Fiverr using both bank transfer and Fiverr revenue card methods. Here are my questions: 1. I prefer not to transfer money directly to my local bank account. Is there an alternative method for withdrawing funds from Fiverr using bank transfer? 2. Is a Fiverr revenue card necessary for transferring money to Payoneer, or can I connect my Payoneer account directly to Fiverr's revenue method? 3. If a card is required, can I withdraw funds without receiving the physical card? 4. When can I expect to receive the physical Fiverr revenue card if needed?