Payless Car Rental Customer Service Issues

On April 13th, my family rented a vehicle from Payless in Memphis. Shortly after leaving, we had a tire blowout on a busy highway, causing a major disruption to our plans. Despite two hours wait for roadside assistance, we were unable to use the car for the entire weekend. Upon returning the vehicle and opening a ticket with Payless, we have not received any response after reaching out four times. Calls to their agents only resulted in being put on hold for a supervisor. To worsen matters, we have been notified that they plan to charge our credit card for repairs. I am extremely disappointed with the lack of customer service from Payless, and I am considering involving legal assistance and reporting this to the Better Business Bureau if the issue is not resolved promptly.

I was overcharged for my rental at Hilo Airport from Friday night to Sunday night (5/4-5/6). Despite never receiving an invoice, I discovered an additional charge of almost $[redacted] on my credit card. After returning to the rental counter, I obtained a detailed breakdown of my charges. They billed me for a full tank of gas even though I only needed 1/8. I had chosen prepaid gasoline and was assured I would only be charged for what I used. I refilled halfway through and returned the car missing only 1/8. Furthermore, they charged me for 3 days instead of 2. I dropped off the car at 9:30, half an hour after closing, but they recorded it the next day around 11, which is unacceptable.

I had a conversation with a representative last night regarding the fees for returning a vehicle late to McCarren Airport. The representative assured me there would be no fee for up to 6 hours; however, after arriving only 3 hours late, I was surprised to see a significant charge on my account. I specifically inquired about this with the representative on the phone. 1. Are your services provided by Payless at the Las Vegas airport? 2. Do late return fees apply? 3. Can you confirm the 6-hour grace period? The representative mentioned this as the new policy at the airport. I had the option to return the vehicle early but decided not to due to the information provided, only to discover it was incorrect. I am seeking a refund for the erroneous charge, especially since the call was recorded.

I rented a car for 11 days at a quoted rate of $23 per day, totaling $[redacted]. However, upon returning the car, I received a bill for $[redacted], with numerous charges that are unclear to me. The contact number provided led me to an automated at&t message requesting an access code, making communication difficult. I resorted to lengthy email exchanges with delayed responses. I expected to pay around $[redacted], not double the original quote. Can anyone offer assistance with resolving this billing discrepancy?

Hello, I had the car from Payless for a week, and my bank was charged $[redacted].08. This was my first time renting from Payless, on Saturday night, 8/18. What was meant to be a weekend rental extended into a week with my daughter. Despite having full coverage insurance, they required verification from Erie Car Insurance, which I couldn't provide due to the office being closed. On top of this, the car had maintenance issues, as the maintenance light stayed on during the entire rental period. Upon returning the car and exchanging it, I was surprised by the hefty charge. I am still awaiting a refund and questioning why renting the car for a week incurred such a high cost.

I missed my original booking through Priceline and needed to reserve a new vehicle through Payless, which was contracted with Avis. Despite multiple past rentals with Avis, I faced issues when trying to pick up the vehicle due to a staff member named Dan at the Avis counter. He caused me to pay for a cab to my destination by not providing the vehicle. I want to ensure I will not be charged for the reservation made through this provider. Please assist, N.S. [redacted].

Hello, I recently rented a car from Payless over Memorial Day weekend in Las Vegas and was disappointed with the condition of the vehicle. I spoke with the manager, Meridith, regarding my concerns. Unfortunately, she was defensive and dismissive, stating that as long as the car was drivable, it was acceptable. Meridith did not offer to look at any photos and continuously interrupted me during our conversation. Her attitude was rude and disrespectful towards a paying customer. When I requested to speak to another supervisor, she tersely mentioned the different shift supervisors and refused to provide further assistance, ending the call abruptly after disclosing her first name only. I am appalled by this level of customer service and am determined to escalate this matter until it is resolved. It is crucial that Payless addresses the behavior displayed by Meridith as it does not reflect well on the company's brand image.

I made a rental car reservation via Booking.com and prepaid for it. However, when I went to pick up the car from Payless, they refused the prepayment due to security concerns. Payless mentioned they are not affiliated with Booking.com to receive the payment. To secure the rental, I had to pay again directly to Payless. Now, Booking.com says Payless should refund me while Payless suggests contacting Booking.com. I have provided bank statements and receipts to both parties, indicating the double payment. It's unclear if Booking.com still holds my initial payment or if it went to Payless. It feels like I am stuck in a loop without a resolution.

Dear Sir/Madam, I, Zoran Pejic, recently made a car reservation via your online system in the early afternoon. I encountered a busy scene at Belgrade airport but managed to secure the rental through your company. The booking reference is [redacted] [redacted] [redacted]. Upon arriving at the airport, located [redacted] kilometers from my home, the customs officer informed me that no cars were available. Despite showing her my voucher and explaining the online reservation, she stated it was overbooked and no car was reserved for me. This was a first for me after renting cars worldwide and already making the payment. I kindly request a full refund for the booking amount paid. Thank you, Zoran