PayPal Smart Connect Customer Service Issues

Dear Customer Service, I am writing regarding my account under the name of Mr. Jorge Collazo with account number ES[redacted][redacted]. There seems to be a discrepancy in my bill as it states my balance is $[redacted].90, but I have proof that I made a payment of $[redacted].00 earlier. I believe there might be an error in my balance, and I suspect that it should be around $[redacted].00 or less. I have evidence of my payment through money order. Please review your records and look into this matter promptly. I can be reached via email at [redacted] Thank you for your attention to this issue. Sincerely, Jorge C.

I forgot my login information (password). I followed the steps to reset my password by entering my email address and clicking the provided link. After entering the temporary code, the next page asked me to either receive a phone call or answer security questions. I seem to have misspelled my security questions during setup as I receive an error when trying to proceed. I can't use the phone number on record as I no longer have access to that phone. I recently received my new PayPal debit card, but haven't linked it to my account yet. I also don't remember the credit card number linked to my PayPal account, as I lost that card. If I still had the card, I wouldn't have had to replace it.

I am concerned about the charges on my account. I faithfully pay $25.00 every month, but my balance is still $[redacted].00. The agent explained that I am being charged $25.00 monthly for late payment. I believed my bill was due on the 7th, so I paid on the 5th to be early. It seems my payments are going towards late fees instead of reducing the bill. I expected to have paid off the balance by now. I never received any notifications regarding late payments. I am a middle aged woman on disability with a fixed income, and I cannot afford to lose money like this. If I am not refunded and the balance is not corrected, I may have to stop payments altogether. Please contact me at [redacted]. Thank you.

I have been working with a representative to resolve my compromised account. I was advised to purchase $[redacted] in Google prepaid cards for security. There were two breaches in my account. I was also promised a $[redacted] credit from PayPal for the inconvenience. The process was nearly complete when we got disconnected, and I have not heard back for over an hour as the office is now closed. I was informed that this needed to be resolved before midnight to avoid losing $[redacted] for the Google security cards plus the promised $[redacted] credit. The representative, Stan Jones, has all the necessary details, and I need confirmation that the $[redacted] credit is being processed. Thank you.

I recently received a Bang and Olufsen stereo cabinet that arrived damaged. The glass panel at the back needed new magnets, and the top two drawers do not open properly. I requested $75 from the seller to cover the cost of a professional woodworker fixing it, but have not received a response. I am considering filing a complaint as returning the item would be costly due to shipping expenses. I am not willing to cover this additional expense myself.

Hello, my name is Joseph A. Segura, and I am a loyal long-time customer of PayPal. I am experiencing an issue with my account, [redacted], which is linked to [redacted], my business number. PayPal has placed a hold on my account for over two weeks now, despite me providing all requested verification such as my ID, SS#, and photo ID. This situation is causing me a lot of stress, and I find it unprofessional. I kindly request PayPal's assistance in unfreezing my account or removing the hold. For any questions or concerns, please contact me between 3 pm and 7 pm, as I am usually at work from 6 am to 3 pm. Thank you. Sincerely, Joseph S. P.S. My last name was misspelled as (SPGURA) instead of (SEGURA).

I am having trouble accessing my account to receive a check to open a bank account. The problems I encountered are as follows: 1. I can access my account on my phone, but when I try to request the check, I receive a message saying PayPal does not have my address (even though it is listed on my profile). 2. I attempted to access my account on my computer and after spending 22 minutes, I was informed that there was no record of me (despite having a $46.54 balance). 3. I called San Francisco on November 12 and was told my account was fine on PayPal's end. 4. When using the "assistant" feature, I was directed to a paid site to access my account. 5. I was instructed to call Korea during their operating hours, even though I had already contacted San Francisco. I need help accessing my account. I may have used either [redacted] or [redacted] I have a record with PayPal, can log in on my phone, and use a Windows10 computer. Since I cannot remember which password I used, please email me at [redacted] to address this issue before I receive a work payment next week.

I am having trouble locating my Paypal Smart Connect credit card. When I have called the Smart Connect department to request a new card, my calls have been directed to individuals who were unable to assist me. Unfortunately, one employee even disconnected my call. The customer service experience has been extremely poor. I have invested a significant amount of time attempting to resolve this issue to no avail, and it has left me feeling quite frustrated. Could someone please have the Smart Connect team contact me to expedite the process of sending me a replacement credit card? Your assistance is greatly appreciated.

Hello, I need assistance with my PayPal account. I previously had added a bank account, but recently removed it. Now, when attempting to add a new bank account by providing my new IBAN, I keep receiving an error message stating, "We're sorry. we're not able to process your request right now. please try again later." My details: Name: Khaleda Akter Phone: [redacted]4 Email: [redacted] Thank you.

I recently had an interaction with PayPal customer service through their chat feature. Unfortunately, the representative seemed to have misunderstood my situation. Despite me informing them that I had already reached out to the seller multiple times regarding an order issue, they suggested involving an attorney. When I expressed concerns about the cost of legal help for the small amount in question, I was directed to a paid legal consultation service. Feeling that legal action was excessive for this matter, I declined. Now, my chat function is locked, and I am unable to seek further help. Since it appears that PayPal is unable to assist me further, I have decided to accept the loss. In the original chat transcript, I detailed my unsuccessful attempts to cancel an order from a questionable company, PP.VIPCS, and raised concerns about potential fraud.

I purchased an item that was not delivered to me. I reported this to USPS, and during their investigation, it became clear that I was a victim of a scam. Despite providing all the necessary details, PayPal (PP-D-[redacted]6) has been unhelpful, simply ruling against me based on the tracking number showing delivery. Although the item was delivered, it wasn't to me or addressed to me, a fact I've informed them about. I've tried to provide more evidence to support my case, but PayPal doesn't offer a way for me to do so. I'm also unaware of the response from the seller. I've escalated the matter to the Postal Inspector but am disappointed by PayPal's lack of assistance and communication with a buyer in my situation of being scammed.

I purchased items from belikedress on 1/29/20 totaling $79.98. The first item received was a fake, not as advertised. The rest of my order has not arrived. The vendor offered $15, but I declined through PayPal, insisting on a full refund since I did not receive the items as ordered. Despite providing all requested information within the deadline, PayPal sided with the vendor, citing late information. I refuse to pay for undelivered items and find it unfair for PayPal to support deceptive sellers. I will escalate this with my credit card company.

I have been trying to resolve an issue with an Etsy vendor I paid through PayPal on April 28. The vendor is not honoring their product. I am requesting PayPal to assist me in getting a refund. I received two messages from Etsy advising me to contact PayPal: This is Montgomery from Etsy's Dispute Resolution team. Due to the received order not matching the quality described by the seller, we believe the order is not as specified, and the buyer should receive a full refund. HodaGifts, please proceed with refunding the order by June 3; otherwise, actions may be taken against your account. If you want the order returned, follow these steps: - Provide your return address and shipping method to the buyer. - Once the buyer shows proof of shipping the return, refund the purchase price and original shipping cost. - You must also reimburse the buyer for the return shipping cost. lloydw2001, we regret that this matter remains unresolved. Since the payment was directly made to the seller's PayPal account, only PayPal can issue a refund. Please contact PayPal directly for help in disputing this. PayPal may request the PayPal transaction ID, which differs from your Etsy transaction number. Your PayPal transaction ID is: 2HW58590G[redacted]L.

I have a refund pending from AliExpress that needs to be transferred to my credit card through PayPal. My name is Stephen Resnick, and I am having issues with PayPal initiating the refund request to AliExpress on my behalf. I received an email from PayPal stating they cannot assist due to my credit card company's involvement, which is not the case. Additionally, I received an email from AliExpress Customer Support specifying that only PayPal can request the refund on my behalf. The refund amount is $[redacted].05 USD for order [redacted][redacted] for a Huawei Mate 30 5G Cell Phone. AliExpress has initiated the refund on April 21, [redacted], and it can only be processed to the original bank account used for payment. I have been advised to contact PayPal at [redacted]-[redacted] or visit their website to track the refund manually.

I purchased 30 pounds of worm castings on April 24, [redacted], via Paypal Smart Connect from Susan Walter (mizanio_5) for $38.00. The tracking number provided was UPS # 1ZE1014V[redacted], showing delivery on April 30th at 2:03 p.m., but the item did not arrive. After contacting UPS on May 3, [redacted], they redirected me to the seller, suspecting a scam due to the delivery discrepancy. Communication with the eBay seller on May 2, [redacted] yielded reassurance that the issue would be resolved, but no further response has been received. Difficulty in reaching eBay directly for a refund or return process has left me concerned about potential fraudulent activity, reminiscent of a previous unfortunate experience. A prompt resolution to this matter is urgently needed.

I recently received a $50 PayPal transfer from my daughter on September 11. I accidentally selected my debit card instead of my bank account from the same bank which issued the card. The $50 was debited from my account instead of being deposited. I contacted Truist's Dispute Department at the suggestion of my local Truist branch representative. They treated it as a fraud case and advised blocking my debit card. However, I declined a claim investigation as I didn't want the card blocked. Is there a way for me to cancel the $50 debit and have the $50 PayPal credit reinstated through your assistance? Thank you.