PayPal Europe Customer Service Issues

I posted an ad on Bookoo Ramstein to sell my daughter's iPhone X. We agreed to a price with a buyer named Lisa Muller from Belgium who offered extra for shipping. Paypal seemed to confirm the payment, but then asked for additional fees due to account limitations. Lisa Muller started asking for more money, which raised suspicions. It became clear this was a scam. While waiting to contact Paypal for help, Lisa claimed to have received the phone even though we still owed money to Sprint. I want to warn others and hope someone can assist in resolving this situation. Thank you, Jerri Smeltzer

Subject: Account Issue with PayPal My account/case info: [redacted] / PP-[redacted]-[redacted]-[redacted]-[redacted] I am having an issue with PayPal as they are currently holding our funds and have blocked our account, preventing us from paying on Ebay and affecting our customers' ability to make purchases. They asked for a specific document, which I tried to upload, but the system is not accepting it. This is not the first time PayPal has caused us inconvenience without providing a clear explanation. This situation is not just frustrating but also impacting my business and causing financial losses. Despite multiple emails sent, we have not received any response. Urgent assistance is requested. Best Regards, Spyros Papakonstantinou

I need to report an unauthorized transaction. I have already filed consumer fraud complaints against your company and PayPal with the Texas Attorney General's Office and the FBI Internet Crime Complaint Center. Please, contact them at: Texas Attorney General Phone: [redacted] FBI-Internet Crime Complaint Center Phone: [redacted] Thank you, DLP Here is a copy of the email I received regarding a transaction I did not make or authorize: [Email content] Please note that this is not my transaction, and I have not authorized this payment.

We've been experiencing issues with PayPal for 6 months now. Our account access is limited, and despite providing personal and business information, we are unable to complete the owner information and director details due to an ongoing technical error. PayPal displays a message stating, "We're experiencing some technical difficulties, try later," but the problem has persisted for half a year. This situation renders PayPal useless for us as we cannot utilize the money received. Despite contacting their customer service without success, we are eager to provide all necessary details. It seems like PayPal is making the process unnecessarily challenging. We hope to resolve this issue soon and appreciate any assistance you can provide.

I was unsure of the service price when paying with PayPal. Normally, PayPal shows the final charge in my local currency. However, when I used my debit card, it processed the payment without displaying the total as I expected. I wanted to confirm the price before proceeding. I would like to request a refund from PayPal.

I am in need of assistance regarding an unresolved issue with PayPal. Despite providing all requested information, PayPal ended our conversation without resolving my query about a £32 payment made to me on January 12th, which has not been credited to my account. The payment was for selling books on eBay and the transaction details are as follows: eBay transaction ID 1C044585MD[redacted], eBay item number [redacted]22. The payment was confirmed on the same date. I am puzzled as PayPal claimed there was no link to my email address, which is [redacted], my long-time eBay username. I only later added [redacted] at their request. I have provided all necessary information and made the requested changes, so there should be no reason for the payment delay. Kindly credit the £32 to my PayPal account promptly. Your intervention to address this matter would be greatly appreciated. Thank you, Leslie Stern

I mistakenly entered the wrong phone number on my PayPal account and am unable to access it. I reside in Thailand but have my account registered in Germany and need to update my phone number to ensure a smooth transfer of funds. Unfortunately, I cannot login or delete the account due to the incorrect phone number. Despite efforts to seek help from PayPal support in the USA, the issue remains unresolved. I unintentionally provided my Thai cell number assuming it would work with a German bank account. However, it seems this setup is not compatible. I have a business account linked to my Thai bank details and a private account tied to my German bank, both which are essential for my transactions.

Je suis une cliente mécontente et je reviens sur le même litige. J'ai ouvert deux dossiers de litiges le 7 juillet, les références sont PP-D-[redacted]9 et [redacted]2. Ces dossiers ont été clôturés le 27 juillet après m'avoir promis un remboursement par mail, mais je n'ai jamais reçu le montant sur mon compte bancaire malgré le délai de 3 à 30 jours annoncé. J'ai tenté de contacter le fournisseur en Espagne ainsi que Paypal France, mais en vain à cause de la situation liée au Covid. J'ai essayé divers moyens de communication, mais cela n'a pas permis de résoudre le problème. Cela fait maintenant plusieurs mois et je ne veux plus entendre des excuses liées au Covid. Je ne comprends pas l'intérêt d'avoir un compte Paypal si après 6 mois d'efforts pour les contacter je ne suis toujours pas remboursée, alors que d'autres sites effectuent des remboursements en moins d'une semaine. Je demande maintenant et immédiatement deux remboursements : [redacted] euros pour une pompe à chaleur de piscine non livrée et [redacted] euros pour une piscine non livrée. Merci. - Valérie L.

Hello, I am experiencing difficulty logging into my PayPal account due to issues with verifying my phone number. Despite having a confirmed phone number on my account, I am unable to access it. Previously, I could log in using my email and password without any problems, but now there seems to be a requirement for phone number verification that is hindering my access. Unfortunately, I am unable to verify my phone number as I cannot log in successfully. I have attempted to log in numerous times, but the issue persists. I would appreciate it if you could assist me by sending a confirmation email or providing a phone number with a verification code to help me log into my PayPal account. I have reached out to you multiple times in the past regarding this matter, but the problem still remains unresolved. Best regards, Ursula K. Phone number: +[redacted]16 (Finland) Email (PayPal username): [redacted]

I recently had my bank account and card unliked from my PayPal account mistakenly. After reaching out to them via their message center, they acknowledged the error but requested that I verify my identity over the phone to relink my bank and card. The issue arises since I reside in Europe, specifically Slovakia, where there is no direct phone support or local PayPal office available for me to contact for resolving this matter. I am uncertain about the next steps to take in order to communicate with PayPal and resolve this obstacle to gain access to my account once more.

My phone is broken, and I have lost access to the authenticator app that was on it. My PayPal account has 2-factor authentication, and I am now unable to log in. Unfortunately, there seems to be no suggested recovery method for the 2-factor authentication process. I have been trying to contact PayPal's local Belgian department without success. When I contacted PayPal US via live chat, they redirected me back to the local department, which I am unable to reach. The phone number provided leads to an automated system, and there are no service representatives available to assist me. I have been stuck in a loop for several days trying to resolve this issue without any success.

I have been experiencing issues with my account for two years. Despite multiple attempts to resolve the problem and submitting the required documents as instructed, it still persists. I kindly request assistance in fixing the problem or alternatively, deleting the account, so I can create a new one using the same bank account, which I am currently unable to do. The email linked to the account is [redacted] and the bank account details are GR[redacted][redacted][redacted]. The username is sakiskan. Thank you for your help. Best regards, Theodosios Kantas. Contact: [redacted][redacted].

Hello, I am Yugen and I am reaching out regarding an email I received stating there is an outstanding balance of 87,67 USD on my old account. My email linked to this account is [redacted], but unfortunately, I cannot remember the password as it has been inactive for years. The phone number associated with the account is our house landline 0[redacted], which is outdated. I would like to update it to my mobile number +49 [redacted]1. I have been attempting to contact your customer service to resolve this matter but have been unsuccessful thus far. Despite trying to use my current account for communication, I have not received the SMS verification required. I am eager to settle this bill, but the lack of assistance is making it challenging. I am considering sending a formal letter if I do not receive adequate support soon. I will keep a record of this correspondence for reference. I am curious about the details of the bill. I appreciate any help you can provide. Thank you, Y

I made an online purchase on 11/27 using PayPal, but the supplier canceled it on 11/29. PayPal notified me promptly that I would be refunded. The refund is visible in my PayPal account, yet after a week, it has not appeared in my bank account. The refund status is currently labeled as 'Pending' within my PayPal account. I am seeking clarification on the delay and when I can anticipate the funds to be available in my account. Thank you for your assistance.

Dear Team, I hope this message reaches you in good health. I recently made a transaction to send a gift to my cousin in the US. Unfortunately, I mistakenly selected "goods and services" instead of "gifts," prompting a request for shipping details. As this is a gift with no shipping required, I am unable to provide those details. I kindly request the completion of the transaction so that the recipient can confirm it. Thank you for your attention to this matter, and I look forward to hearing from you soon.

In November [redacted], I received an email from Pp Belgium requesting additional information. They informed me that due to my residence in Spain, my existing account on [redacted] had to be closed, prompting me to open a new account in Spain, which I did with [redacted] Despite setting up the new account, I have been receiving reimbursements to my old account which I can no longer access, leaving the money trapped there. I have been attempting to reach a customer representative in Belgium for weeks via phone calls, but the automated options and transfers have not been helpful. I have also tried reaching out through messaging with no success. I am reaching out for assistance in transferring the funds from my Belgian account to my Spanish account, as I am in urgent need of help.

Hello, I purchased clothing for $[redacted].43 through PayPal on March 19, [redacted]. I only received 2 dresses from the order on April 7, [redacted]. I have reported the issue twice through the PayPal resolution center regarding the order from March 19, but it seems it is not being recorded. The complaint is about the goods not matching the seller's advertisement: the clothing is made of purely synthetic material instead of cotton or linen as advertised. Additionally, I only received 2 items/dresses out of my entire order totaling $[redacted].43. I have informed the seller immediately, but they insist everything is correct. Since the rest of the order hasn't even been prepared for shipping, and I suspect it is also pure synthetic, I would like to cancel my order and receive a full refund. The seller is unresponsive, and PayPal is not registering my complaint. I am unsure what to do next. Kindly contact me by phone or email as soon as possible. You have my details through my account. - M. Guffens

I have been locked out of my A/C for over a year since losing access to my phone during the lockdown. Despite contacting customer service, the suggested solutions have not been helpful. I am unable to set up the Google Authenticator as I cannot log in. I have used the same bank account and email with Paypal Europe for years and believe my email should suffice for two-step verification. I have reached out to Resolver and the Financial Ombudsman, but responses are slow. Considering my familiarity with the UK Court system, I am contemplating legal action after sending a Letter Before Action to Paypal Europe without any reply.

Hello, PayPal Team, I hope this message finds you well. I am reaching out regarding some unauthorized charges I have been experiencing, indicating that someone might be fraudulently using my personal information to set up a PayPal account and make charges. I took action on October 7, [redacted], by closing my U.S. PayPal account. However, I am concerned as my European PayPal account remains active with the same login credentials. Recently, I received a notification from a collection agency via mail claiming a total amount of [redacted].97 euros. The email associated with the agency is de.flow.riverty.com. When I spoke with Mr. Komainda, he advised me to contact you regarding this matter. The agency can be reached at [redacted]10. If my European PayPal account is still open, I kindly request assistance in closing it. Additionally, the company email is [redacted] I appreciate your attention to this matter and thank you for your assistance. Best regards, Billy Lee Norman

Hello everyone, I am reaching out because I am facing an issue with my landline phone, registered with you as [redacted] [redacted] [redacted], which is currently not working. This is hindering me from receiving the required code for logging in. I am urgently seeking guidance on how to update my contact number to [redacted] [redacted] [redacted] [redacted]. Your prompt response will greatly help ease my mind, especially since I recently experienced a phishing email and have been advised to change my password. Thank you, Steve B.