Origin Energy Customer Service Issues

I recently discovered an error in my last bill due to an incorrect meter reading. Despite paying a higher sum with the balance to be adjusted on the next bill, the subsequent bill came as an estimate due to a supposed dog on the premises. However, my 19-year-old Labrador has passed away and was not present during the last supposed reading on 1/6/20. After numerous frustrating calls to customer service, I was upset by the continued errors in my accounts claiming I had a dog when my beloved pet is no longer here. I am still grieving and the repeated mistakes have caused me distress. I expect an apology for the insensitive treatment, misreads, and lack of customer service. If these issues are not resolved promptly, I will consider switching service providers and sharing my negative experience with others. The meter reader responsible for the errors should be held accountable. I have been a longstanding customer and this treatment is unacceptable. I prefer a phone call from an Australian representative at 03 9[redacted] to address this matter. Thank you.

I'm reaching out regarding my LPG account under the customer number [redacted]. The account is registered to Graham Wellington at 3 McKenna Mews Australind WA [redacted]. This account transitioned to Origin from Dardanup Gas, where my late wife and I previously held an account. The current online system does not recognize my account details, preventing me from making payments or orders. Despite having received emails from Origin in [redacted], my email is being rejected now. To address this issue, please contact me at my mobile number [redacted], which I've had for over 16 years and receive important messages on. I kindly request assistance in resolving this matter promptly.

I placed an emergency gas order on Saturday, January 22nd. Despite being told it would arrive that day, the delivery truck ran out of fuel causing a delay until the next day. Unfortunately, the gas didn't arrive on Sunday as promised, leaving my family without gas all weekend. This lack of service is unacceptable, especially considering the premium prices we pay. After 10 years of disappointing service and high prices from Origin, I am considering canceling my LPG service and my 20-year-old origin electricity account. Sincerely, A. Kelsey

Two houses on 90 Merricks Beach Road, Merricks, recently had smart meters installed in their meter boxes. The properties belong to Ms. Meredith Drew. My family has leased one of these dwellings for over 60 years without a formal lease agreement. Despite this long tenancy, AGL has consistently failed to update our address correctly on our accounts. In August [redacted], the account listed my name as Richard Daly at 13 Merricks Beach Road, Merricks, when it should be 80 Merricks Beach Road. Even after the smart meter installation in August [redacted] by United Energy or their contractor, the address remains incorrect. AGL customer service stated they could only change it back to 80, not 90, due to unspecified requirements. I request AGL to update the address to #DUP01# 80 Merricks Beach Road, Merricks, VIC [redacted], associated with smart meter number [redacted].