OmahaSteaks.com Customer Service Issues

I was looking at a holiday meat package last night and almost finished placing my order when I noticed the shipping cost was $19, which I found to be too high. I decided not to proceed and deleted my credit card information. Nonetheless, less than 5 minutes later, Omaha Steaks charged $97 to my card without me confirming the order. I was shocked by this. I tried calling customer service, but only got an automated message saying someone would assist me shortly. After waiting on hold for over an hour, I was frustrated and hung up at 9:15 pm. I am requesting an immediate refund as well as for the money to be put back on my card today. Often, companies authorize refunds but then it takes 5-7 days for the funds to reappear in your account, which I find unacceptable. I am demanding an instant refund.

I was looking at a holiday meat package last night and almost completed my order when I noticed the shipping cost was too high. I decided not to proceed, deleted my payment information, and left the site. Shortly after, I received a charge notification from Omaha Steaks without confirming my order. I found this to be unacceptable. When I called customer service, I was placed on hold from around 1 pm until 3 pm with no resolution. I am requesting an immediate refund to be credited back to my card today rather than waiting several days for it to reflect in my account.

I have boneless pork chops, hot dogs, and hamburger patties from Omaha Steaks in my freezer for a year. I left them to thaw in the sink for two days. They were in the original boxes for a day and a half before I removed them. Our house is cold at 60 degrees Fahrenheit. I plan to grill them on a George Foreman grill for my dogs, but I worry they might be too old or left out for too long. I don't want to risk making my chihuahuas, beagle, and Newfoundland sick. Should I give them the meat or dispose of it?

I am following up on my recent order with order number F[redacted]KFWZ placed on December 8. I spoke with a representative to purchase 2 Christmas gift packages from Omaha Steaks/Perfect as seen on TV. The representative went over the package details, but upon receiving the order, it appears to differ from what was discussed on the phone. The order was supposed to include 4 fillet mignons instead of 2, 2 Top sirloins, and the bonus of 4 extra burgers was missing. The delivery is expected on Friday, and I have been trying to contact customer service to rectify this issue and receive the correct items. Please urgently assist me with resolving this matter. I can be reached at [redacted] via email, text, or phone call. Thank you.

I recently received a gift package with order number [redacted]6-[redacted] that included items like pork chops Polynesian, top sirloin, stuffed baked potatoes, sole fillets, chicken breasts, a kitchen measuring set, mats, and a paring knife. I plan to use the roast for slow cooking and I might grind up the sirloin with brisket and pork. My husband prefers meat and potatoes, especially baked potatoes. I'm wondering if it's possible to exchange the remaining items for beef cuts as I have already unpacked and stored them in the freezer.

I received my holiday gift box (shipment #2, order #F[redacted]SYKW), and unfortunately, several products arrived thawed including 4 5-oz filets, 4 chicken breasts, 4 pork chops, and mashed au gratin potatoes. The items were barely cool, and all the dry ice packets were empty. The shipment also arrived two days later than anticipated. I am worried about the safety of these items and would appreciate replacement products to be sent to [redacted] Arch Stone Ave, North Las Vegas, NV [redacted].

I recently received a gift from Omaha Steaks, but I was disappointed with the quality. The steaks looked unappetizing as they were brown, and the salmon was leaking through the packaging and box. Despite the good marketing, the actual product did not meet expectations. I have photos of the items to provide as evidence. Please let me know how I can share them with you. My Registration Number is [redacted].

I am running out of freezer space and my husband accidentally threw away the recipes for our skillet meals. We have spent over an hour on the phone trying to get this recipe, but it's not in the book. Please consider updating your recipe book, as loyal customers like us are becoming frustrated. Waiting on hold for over an hour and a half is unacceptable. All I want is the recipe! I am disappointed with the service and may not order from Omaha again. I will also be sharing this experience with my family and friends.

I contacted Omaha Steaks without finalizing my decision. I was mainly interested in purchasing red meat for under $[redacted]. After a 10-minute conversation with the representative and browsing online, I chose to hold off on the purchase, influenced by a friend's preference. I even texted my friend to pick between meat from Ralphs, Costco, or Omaha Steaks, and he opted for a Costco gift card, which I promptly sent. To my surprise, a week later, I received an invoice from Omaha indicating that my steaks were shipped. I never confirmed the order as I was undecided due to the variety of offerings that included more than just red meat. Feeling it unjust to be charged, especially since there was no explicit approval given during the call, I am attempting to reach out to rectify the situation during this busy holiday season. Thank you in advance for your assistance.

I ordered a box of food from your company. I received a call and another order was placed without my consent. I was assured it would arrive by December 24, but it just got here three days late. This delay disrupted my Christmas dinner as my family had traveled to be together. We had to rush to thaw a ham on Christmas Day. I hope your Christmas was better. I had to deal with your mistake and felt like a fool. The family managed to make do, but I still feel embarrassed even three days later. I hope this doesn't happen to anyone else. Merry Christmas. Also, I'm running late now because of your delayed delivery. It would have been helpful to receive a notice about the delay.

I encountered an issue with my recent order, which arrived completely thawed and without any dry ice. After contacting customer service, the problem was quickly resolved with ease. I was pleasantly surprised by the efficient assistance I received, as I had initially expected a complicated process. I provided my order number, shipping date, and receipt date, and was promptly informed of when the replacement shipment would arrive. Today, the new order, with number [redacted]8-[redacted], arrived in good condition. I would like to express my appreciation for the exceptional product and the excellent customer service I received. Thank you for your superb quality and helpful support. - C. M.

Today, a man identifying himself as Chris came to my house. Despite my initial refusal for him to enter, he forced his way in claiming I had placed an order in March [redacted] which I denied due to lack of funds. He proceeded to place 10 steaks in my freezer insisting on payment of $[redacted], reduced from the initial 20 steaks. He then led me to an ATM, making me feel scared. Upon returning home, I realized he only left 10 steaks, priced at $16 each. As a senior on a fixed income, this unexpected expense will impact my bills. The steaks were not as I expected based on previous experiences with Omaha Steaks, and I am concerned about the behavior of this individual whether he is associated with your company or not.

I have been a long-time customer of Omaha Steaks, but I dread calling in my orders. I simply want to order what I need without being bombarded with extras and specials. The constant stream of offers and upselling makes the ordering process cumbersome. Online ordering should cater to busy individuals who prefer a quick and straightforward transaction, rather than listening to a scripted sales pitch over the phone. Additionally, the $20 discount cards end up reducing the total sale amount but result in added shipping fees, which is frustrating. I hope Omaha Steaks can streamline their online ordering system to be more efficient and user-friendly. Thank you for considering these suggestions. Best, Diana B.

Our order number #M[redacted]QGFG for Kim F. Q. was scheduled to arrive on 4/21/[redacted] but did not. Package 1 of 2 arrived on 4/22 without issue. However, today, 4/23, the second package arrived and the items were cold but not frozen. I am worried as meat should not be refrozen after thawing. We stored it in the refrigerator, not the freezer, and I fear the risk of bacterial infections like salmonella. I am uncertain about how long the meat can be kept thawed in the refrigerator before consumption, as we cannot eat it all in the next few days. Although I believe this is not Omaha Steaks' fault but rather due to FedEx mishandling, I find them responsible. I attempted to contact customer service but was left on hold for over 30 minutes without a response. I am upset with FedEx and apprehensive about what to do with the meat. At present, I am hesitant to consume the contents of the second package for safety reasons. We would appreciate prompt guidance on how to proceed. Thank you for your attention, Kim F. Q. and Michael Q.

I recently sent a large gift order of assorted meats to Slaughter, Louisiana, which arrived today. Unfortunately, upon opening the box, my cousin found that most of the meat was only slightly cool. She was concerned about having to cook and refreeze it all at once to keep it safe. The styrofoam box had minimal coolant, packed tightly with items like pork chops, steaks, meatballs, 32 hot dogs, and 32 hamburger patties. This situation was a significant challenge for her, especially at 86 years old. She felt compelled to address all the items at once. This experience was distressing for her, and I am disappointed and embarrassed. She expressed that she wouldn't consider doing business with the company again after this incident. I believe either a replacement order or a refund is necessary. I've had successful transactions with your company before, but this unacceptable situation requires resolution. Karen Koermer - W [redacted] Maple Lane, Lake Geneva, WI [redacted] - Phone [redacted].

I ordered items to be shipped to my son, but never received tracking information. After checking online for the delivery date, it didn't arrive on the stated date of the 26th. Today, the 27th, I noticed the delivery date had been changed. The package was marked as delivered on your website, but it was actually sent to the wrong address. Fortunately, my son located it at the incorrect address. He has already filed a complaint with UPS, and I wanted to inform you as well. I'm also puzzled why I didn't receive email updates for his order when I did for mine, which arrived at my house two days earlier. After experiencing long wait times on the phone without getting a call back, I decided to reach out in this format for assistance. I typically have no issues with orders, but this situation has made me consider returning to having items shipped to me to avoid future problems with deliveries to my son's address.

Hello, I purchased a steak package for my son to be delivered to his apartment in Memphis, TN on 4/29. The order number is Q[redacted]JZNW, and the customer ID number is ONL-[redacted]26. The billing address is [redacted] Sparkling Water Circle, Ocoee, FL [redacted], and the delivery address is Gilmore Apartments, 6 South McLean Blvd, Apt [redacted] Memphis, TN [redacted]. Unfortunately, there was an issue with delivery as the apartment building is locked, and due to COVID-19, the apartment manager is working remotely. Despite arranging for my son to be outside from 4 to 6 pm on 4/29, the package did not arrive. Fed Ex informed me that the driver arrived early and couldn't access the building, therefore, did not leave the package. I am requesting a credit on my account for the undelivered product, as it may have spoiled by now. I also have another delivery scheduled for 5/6 to my billing address. Please let me know if the credit can be processed. Thank you. Respectfully, TR-K.

My order was initially scheduled for delivery on 5/04 but was later rescheduled to 5/05. Unfortunately, it arrived at 5:15 pm. Upon inspection, I noticed that all the dry ice had melted, and each package was thawed with blood seepage. I have placed the items in the freezer, but I am concerned about their quality. If the products are not safe to consume, I would like a replacement that is still frozen or a refund. This marks the third time I have faced delivery issues with my orders. I believe it may be beneficial to reconsider using FedEx for deliveries due to their poor service. If I encounter FedEx as the delivery service again in the future, I will have to consider canceling my order. Needless to say, I am quite disappointed with this experience.

I received my Order #[redacted]1-[redacted] on May 8th, [redacted]. Unfortunately, upon opening the two containers, I discovered that the dry ice had completely melted and the boxes were warm inside. Concerned that the meat may not be safe to eat due to this, I placed the boxes in my freezer. This is the first time in all the years I've been ordering from you that I've experienced this issue, and it was disappointing considering how much I was looking forward to my order. I trust in your [redacted]% guarantee and hope that this issue is covered. I still have all the items in their original packaging in case a return is necessary. My main request is for a replacement order as I fear the meat may have spoiled. I've always been a happy customer and am hopeful this can be resolved. Thank you, Deborah Walker.

I usually have a great experience with Omaha Steaks, but this time the delivery person left my order outside my apartment building. Luckily, my neighbor found it after 2-3 hours. The order number is #B[redacted]WVPY or [redacted]5-[redacted]. My husband found the hotdogs to be hard when I made them, although they seemed frozen to me, so they might not have been spoiled. I hope the delivery person will be more careful in the future and avoid leaving perishable items outside. Thank you for addressing this issue. Patricia B.