Nordstrom Customer Service Issues

I have been a loyal customer of Nordstrom for many years, especially at the Arden Mall location. I recently had an unpleasant experience with their exclusive presales. A sales associate approached me, inquired about my Nordy membership level, and insisted that the sale was only for Ambassador level members. I felt embarrassed as other customers overheard. The associate escorted me out to check my status and discovered I was only an Insider, suggesting I return on Friday. Despite having items worth $[redacted] in hand, I left the store feeling disheartened. I have decided not to shop at Nordstrom again if they don't value my patronage. I believe a manager should reach out to discuss this incident. I have also shared my experience with friends who share my sentiments. - J. Nielsen

Earlier today, while chatting with an agent, I got disconnected. The agent was transferring me to another department, but it seemed like she had logged off. I bought Clinique Makeup foundation last Saturday, September 14th. I've been a loyal user for over 20 years, but this time my face feels sticky, itchy, and shiny after using it, which is a first for me. I am not satisfied with just an apology for this bad experience. The product is Clinique Even Better and cost $27.20. I plan to return it either today or tomorrow. The number [redacted]40 is on my receipt, and I'm not sure what it signifies. I would appreciate some guidance on this matter.

Dear Nordstrom Customer Service, I am writing to express my disappointment with the Nordstrom return policy and the quality of the Burberry Kensington Mid Trench Coat (Item# [redacted], Order# [redacted]21) I purchased on September 14, [redacted]. The coat has not met the expected standard for a product of its caliber and price, as it has shown significant wear after a short period. The buttons fell off, the color faded, the fabric wore out quickly, and it attracted lint, making it look much older than it is. Upon receiving the returned item, the original tags were missing, which concerns me about the coat's condition. As the chairperson of a high school fashion show, I will not be promoting Nordstrom due to this experience and plan to share my disappointment with other parents, community members, and students. I request a refund on my Nordstrom charge card to resolve this issue promptly. I look forward to your response within two weeks before pursuing further action. You can reach me at the provided contact details. Thank you, Ericka Lambert

My name is Oghenekevwe T. Jemine, employee ID [redacted]8, and I am currently employed at Nordstrom Rack on State Street in Chicago, IL. I have been working at Nordstrom since September of this year. I am reaching out today because I have yet to receive my payment for the current payroll cycle which was scheduled for November 19, [redacted]. Despite having set up direct deposit when I first joined the company, I have not seen the payment in my account. Despite contacting HR/Payroll for the past three days, I have not received any helpful assistance. They provided an ACH tracking number for my bank, but my bank has no record of this transaction. They have informed me that there is nothing they can do from their end. I am concerned about not being paid for the time I have worked and I am unsure of what steps to take next. I would greatly appreciate it if someone could contact me to help resolve this matter.

I wanted to share my positive experience with JARED D. at Nordstrom Ala Moana on the 2nd floor pickup section. On 10/1/[redacted], I asked for shoe recommendations for my son's "dress casual" attire. JARED suggested a comfortable Cole Haan style that was transferred to Rack. He kindly checked availability online, shared the item number, and even let me take a photo. Despite my older and post-exercise appearance, JARED was patient and offered great assistance. He truly embodies Nordy's commitment to exceptional customer service. My son wore the Cole Haan shoes Jared recommended to seven interviews across Cali, Boston, and Seattle, loving both the style and comfort. Nordstrom is fortunate to have such a stylish and respectful individual on their team. Thank you, Jared, for your outstanding service! Best regards, Diane.

Regarding a gift card issue: I encountered a problem with a gift card that I received after returning an item to the store. Unfortunately, the access number on the gift card got scratched off and is now unreadable. The gift card holds a value of approximately $[redacted].00, making it quite significant. I still have the gift card number but unable to access the funds due to the damaged access number. I have fond memories of shopping at Nordstrom since I was a young girl in Seattle, continuing the tradition with my granddaughters. Any assistance in resolving this issue would be greatly appreciated. Thank you for your attention to this matter. Sincerely, Dezi C.

I was called for a pickup curbside order that was ready. The lady who called couldn't confirm there were two orders, but I could see only one in the system after she hung up. I called back five times, left two voicemails, and wrote a Chat message saying I would pick it up. Despite this, when I arrived at 12:45, I was told it was being shipped. Despite being persistent, they insisted it had been shipped. Once I got home, I received an email stating it was shipped at 1:15. I am frustrated by the lack of response to my messages and calls. It would be appreciated to receive compensation for the unnecessary one-hour drive this Sunday afternoon. Thank you, D.G.

I received my order # [redacted]59 on April 2nd, but unfortunately, one of the items (Item: #[redacted]) Night Trisilk Travel Pillow was too large for my liking. I used the return label provided to send it back on April 3rd. Despite following the instructions on the return label by filling out the form explaining why I was returning the item, I have not yet heard back from Nordstrom regarding the status of my return and the credited amount to my account. I attempted to contact customer service at 1-[redacted] multiple times without success due to a consistently busy line. The online chat feature also did not provide assistance, showing a message related to delays caused by COVID-19 without any response. I kindly request confirmation of the returned item and an update on when I can expect to see the refund processed. Thank you for your attention to this matter. Best regards, Carol C.

In reference to PO #[redacted]36 placed on 02/07/20 via the Nordstrom app online, I encountered multiple issues with the delivery and returns of a Raina Vixen Asymmetrical Snake Embossed Leather Belt. Despite receiving duplicate belts and being charged twice, the situation compounded due to store closures amidst the COVID-19 crisis. Confusion arose when being charged $[redacted].38 for three belts. Contacting customer service resulted in long wait times and the online return system was unhelpful. I am left with three brand new belts to return and seek clarity on how to proceed. I would appreciate assistance in issuing returns and providing instructions for the warehouse. Clarification on the unauthorized charges and assurance of a refund for the excess amount is crucial. Patience is wearing thin due to the lack of communication and resolution. I await guidance eagerly. Warm regards, S.T.

I am seeking assistance with an issue that arose after my daughter's passing. In mid-[redacted], she ordered a gown from Nordstrom for her son's May [redacted] wedding while in the hospital. Despite concerns about the early purchase, I supported her decision. Tragically, my daughter passed away before the wedding. Now, I am wondering if it's possible to return the unworn gown for a refund or store credit. I cannot locate the receipt but remember it was bought on her Nordstrom card or AX. The gown has all tags attached and is in its original packaging with a sticker indicating the item details. Her name is Jo Ann Brighton, and the address and delivery location are included. Your guidance on this matter would be greatly appreciated. Thank you, Dolores Jawidzik.

Hello, I am Debi Bibicoff, and I purchased a $55 bottle of Victor Vycoff perfume that was supposed to be shipped to me and delivered on May 5, [redacted]. It is now May 13th, and I have yet to receive it. Please reach out to me at [redacted] to discuss my order and ensure that the product is shipped to me correctly. If not, I will need to dispute the charges on my credit card statement. The correct shipping address is: Debi Bibicoff / Brandt Wysocki [redacted] #D Avenida de Los Arboles #[redacted] Thousand Oaks, CA [redacted] or 62. Thank you, Debi

I placed an order for a pair of shoes on 5/24. They were expected to arrive on 5/28 but the tracking showed them as "undeliverable." I verified my account address was correct, but it seems the address on the order was incorrect. When I contacted customer service, the first representative claimed I was not online and couldn't assist me, even though I had responded immediately. After a 15-minute wait, another representative updated the carrier with my correct address. Today, the tracking indicates the shoes were delivered, but I have not received anything while working from home all day. I am concerned the incorrect address given to the carrier might have caused a delivery issue. Ultimately, I am considering requesting a refund as this experience has been frustrating, and I am starting to regret purchasing the shoes.

I placed an order for a NORD raincoat a few weeks back. The package arrived without a return label or packing slip. The plastic bag indicated Elizeta and the number FD872866(). The raincoat is gray in color. Originally, I bought a Small size but would like to exchange it for a Medium. I've been struggling to locate the necessary information for this exchange. A phone call I made didn't provide me with any resolution, as the individual I spoke to couldn't find any purchase record. I'm hopeful that someone here can assist me. Thank you.

Dear forum members, While shopping at Nordstrom Rack in Brooklyn with my elderly mother and aunt, we faced a long wait at the checkout. Thankfully, a kind employee named Paul went above and beyond by assisting us with a portable unit, allowing us to purchase our items efficiently. We were grateful for his help, even though some customers in line were understanding. Unfortunately, our initial entry experience was not as positive, as my mother and aunt were denied expedited access due to company policy, despite their disabilities. I question if denying accommodations to the elderly or disabled aligns with Nordstrom's values. I urge the store to reconsider this policy for the sake of all customers. Thank you.

Today, I visited Nordstrom at Ala Moana Center in Honolulu, Hawaii to ask a store associate to order item #[redacted], the Frank and Eileen Tee Lab Core Terry Top for me. It was my first day shopping the early access sale as an influencer, so I was hopeful the order could be processed. However, the associate informed me the item was sold out and currently unavailable. She mentioned she would email me if it became available again. While I appreciated her response, I was disappointed by the lack of stock for advertised sale items during the anniversary sale. I am hoping the item can be reordered from the supplier. I am looking forward to your feedback. Thank you - A.Y.

I recently purchased a light blue sweater online last month. When I took it out to press it, I noticed two runs on it, making it unwearable. I am currently trying to locate my order but might need to contact the online order service to assist me. I will require a return label to send the sweater back, as I cannot visit the store in person. The sweater is from the BP department, number [redacted], with the tag displaying number BP43622I. The cost of the sweater was $24.90. Apologies for any inconvenience. - Marlene S.

I registered for a Nordstrom account to streamline my check out process. I used my email as my username, set a password, and saved it. However, when I tried to check my order status, it said my username was invalid. I am a Nordstrom cardholder since [redacted] under the name Cheri Miller. I ordered a cardigan sweater but haven't received a confirmation from Nordstrom, unlike other stores I ordered from.

I placed an order, and I was informed it was shipped, but it never arrived. After contacting customer service and being informed that the order was lost, they assured me I would receive a refund via gift card and the original payment method. However, I have yet to receive any updates on my refund status as promised. Below is the email correspondence I received regarding the refund: From: Nordstrom Direct Customer Financial Services Date: December 7, [redacted] at 7:37:38 PM EST To: C.R. <[redacted]> Subject: Your Nordstrom.com Order Reply-To: "[redacted]" Hello Nordstrom Customer, Your refund will be processed shortly. If your payment was made with a Gift Card or Nordstrom Note, you will receive an eGift Card within 72 hours. Thank you for your patience and cooperation during this investigation process. Order Details are available for your review. Regards, Delivery Research · Nordstrom.com

Dear company, I believe there have been issues with order deliveries this holiday season. It's important for companies to ensure timely delivery to customers. It is the company's responsibility to choose a reliable delivery service. As a chef, I am held accountable if food reaches late or cold. Therefore, I am disappointed with Nordstrom. William Carroll

I made two online orders with Nordstrom, one on November 30th and another on December 6th, using my Nordstrom card. However, I only received one item from each order, and the missing items were intended as gifts for my husband and mother. I've been trying to reach Customer Service for assistance regarding the missing items, but haven't received a response. Instead, I received a bill for items I didn't receive and now they are threatening to send this bill to collections. I have been a loyal customer, and I am requesting a full refund for the undelivered items. The order details for the missing items are as follows: Order #[redacted]96 - Item #[redacted], and Order #[redacted]22 - Item #[redacted]_20.