NordVPN Customer Service Issues

The following are issues that customers reported to GetHuman about NordVPN customer service, archive #4. It includes a selection of 4 issues reported from August 22, 2023 until November 26, 2023. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.

Hello! I am wondering why NordVPN does not offer phone support for customer service. Also, I am concerned about the lack of an imprint. It feels a bit suspicious not to have that information available. It is essential to be cautious these days!

While running my VPN, Thunderbird won't send or receive emails. Disabling the VPN resolves the issue. This problem persists across different email programs. I've tried changing to alternative email software with no success. My SMTP port is [redacted], and incoming port is [redacted]. The error message says: "Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: Cannot connect to SMTP server 47.43.26.4 (47.43.26.4:[redacted]), connect error [redacted]."

I would like to cancel my NORD VPN subscription due to frequent internet connection issues it causes. I need my internet for work, and it was down for hours yesterday. I had to deal with technical support for a long time. If my internet stops working again, I risk losing a paycheck. Please reach out to me to assist with the cancellation. Thank you. - Charlane K., [redacted]

I am looking to cancel my NordVPN subscription due to interference with my internet connection. It caused significant downtime yesterday, leading to a lengthy troubleshooting session with my provider. The impact on my ability to work is concerning as it could potentially lead to lost income. I hope to speak with a representative to address this issue promptly. Thank you.