NordVPN Customer Service Issues

On December 14, [redacted], I reached out to NordVPN Customer Service regarding an issue with their sideload VPN app's CyberSec function not blocking connections from IronSource as expected. Despite supplying various evidence such as screenshots, app logs, and a comprehensive list of all apps on my device, I encountered difficulty getting the problem resolved. Throughout multiple interactions with different level 1 Customer Service representatives, the solution remained elusive. Despite my repeated requests for escalation, the ticket was repeatedly closed without a satisfactory resolution.

Hello, I am currently traveling in Africa and experiencing slow Internet connections. I encountered issues with my Nord VPN after uninstalling and reinstalling it. I am unable to get the NordLynx feature to work properly and have resorted to using OpenVPN (UDP) or (TCP) instead, although they do not stream well. This forces me to restart the programs I am watching frequently. Despite trying manual fixes and performing a Reset, I keep receiving the error message "Failed to turn on Nordlynx Error (-4, -3)." I temporarily turned off the Firewall during the reinstallation process but the problem persists. Any help in resolving this matter would be highly appreciated.

I renewed my NordVPN subscription on December 23, a month early. I am experiencing connectivity problems and cannot access my NordPass account. The tutorials provided do not address my specific issue, and there is no real-time support available for assistance. I have not received a response to my inquiry, leaving me locked out of NordPass and unable to access my passwords. I would like to cancel my NordVPN subscription and request a full refund. If this is not resolved, I will escalate the matter with my credit card company.

I currently have NordVPN on my phone and laptop. Recently, a pop-up on my laptop indicated my subscription expires in 3 days, yet I believe it should be valid until 1/6/22, as per the email confirmation received on my account, [redacted] After receiving a new laptop for Christmas, I installed NordVPN, purchased a new 2-year subscription, but encountered issues as it does not seem to be working on the new device. When trying to activate it, I am prompted to choose a plan. For any responses, please reach out to me at [redacted] Note, the email I use on the new laptop is [redacted]

I currently have NORDvpn installed on my current phone, the laptop I am currently using, and the new laptop I recently received as a Christmas gift. I purchased a 2-year plan, but when I try to open the app on the new laptop, it prompts me to "pick a plan" instead of recognizing my existing subscription. I am looking for a seamless and hassle-free experience across all devices, and I want this issue resolved. Could you please help me with the necessary steps to ensure NORDvpn works on my phone and both laptops? Additionally, there seems to be a discrepancy in the expiration date displayed on one of the laptops, showing that NORDvpn expires in 3 days when it should be valid until January 6th. Thank you for your assistance. - J. Derosky

I am having trouble with Nord on my computer. I used it until a couple of weeks ago. When I open OpenVPN, instead of seeing my usual server US5595.nordvpn.tcp443, I now see different numbers like US3030.nordvpn.tcp443, USnordvpn.tcp443, US5628nordvpn.tcp443, and US5698nordvpn.tcp443. Nord informed me that these won't work anymore and provided new server names like al8.nordvpn.tcp443. However, it seems like the old settings are not connecting to the new servers. I am using a computer with Windows Vista and never had issues before. I last connected using the old numbers less than a month ago.

I am experiencing difficulties logging into my account due to an error with the number code from my "Authy" app. Despite inputting the code displayed on the window, I keep receiving an error message. Initially, I was satisfied with the app, but it has now become unreliable. After contacting customer service multiple times without a successful resolution and facing challenges reaching out for assistance, I am considering cancelling my subscription and requesting a refund. I purchased a one-year subscription for $59 in October, and receiving an unprofessional purchase receipt has furthered my frustration. I am uncertain how to proceed at this point.

I have been experiencing difficulties communicating with this company's support center. The representatives seem inexperienced and follow a strict script. I have attempted to email my questions to them multiple times, but they claim they cannot open PDF attachments. Even after pasting the content directly into the email, I received the same response. When I requested to escalate the issue or speak with a higher-up, I was denied. Their customer service has been disrespectful and unhelpful. Despite having a decent product, their customer service is severely lacking. I believe as a paying customer, I deserve better treatment and cooperation from their staff. It's frustrating to spend hours trying to get simple questions answered only to receive misleading responses.

I reached out to NordVPN's online support due to issues downloading their program after subscribing for 2 years at $3.49 per month. Despite multiple lengthy chat sessions, following their instructions caused my MacBook Air to lose wifi access, leaving me limited to using a small iPhone screen for support. The inability to screenshot the laptop display complicated troubleshooting. Even when provided with photos, the chat remained unhelpful. After self-repairing my wifi connection, I still struggle to remove NordVPN from my laptop as advised, suspecting a virus. Subsequent auto-responses from NordVPN failed to address the ongoing issue. Considering seeking outside assistance from geekonsite.com due to the unsuccessful 7-8 hours invested in NordVPN's support. Seeking guidance on resolving this persistent problem and ensuring my computer's security.

I am experiencing an authentication error with my Nord VPN account, potentially due to an issue when updating my password on my 3-year plan. I tried to seek support through chat, but as a 77-year-old with limited typing skills, it was challenging. Unfortunately, I am not very proficient with computers. This problem has prevented both me and my wife from using our devices to connect to the internet, including two computers, two smart TVs, and our cell phones via home WiFi. When checking "ip config" on Windows 10, it shows all media as disconnected for various connections. Nord VPN reported "Your IP: [redacted].58.[redacted].44. Your status unprotected” as of March 4th.

I recently bought a 2-year subscription, but I'm encountering issues downloading the VPN. The responses I received regarding the problem were absurd; one even mentioned an issue with connecting from China, which is not where I am located. I reside in the USA, and I'm disappointed with NordVPN's customer service and overall handling of my concerns. Unless I receive adequate assistance with the download, I plan to cancel my subscription. I found a site where I can proceed with the installation, but clicking "next" didn't work. My new laptop seems to have come with malicious software, causing various difficulties. I kindly request that you email me detailed, step-by-step instructions on how to download the VPN.

Urgent issue with MacBook Pro (16-inch, [redacted]) running OS Monterey (12.3.1) and Nord account linked to [redacted] I have been a loyal Nord client for years. Recently, a strange problem arose where Nord app causes a continuous login/logout loop making it impossible to browse, even though the laptop shows internet connectivity. This forces me to uninstall Nord, restart the system to get online but without Nord VPN protection or NordPass for passwords. I'm left vulnerable and unable to access my important accounts. I sought help from Apple's tier 3 tech support but the problem persists. Any assistance on resolving this unique issue would be greatly appreciated. Thank you.

I have been encountering problems with logging in since the login process was switched to the browser. Despite following the instructions repeatedly, I have only managed to log in once, and that only lasted for less than a week. Unfortunately, the chat feature also does not seem to be working for me, and I was unable to find a published phone number to seek further assistance. With over a year remaining on my subscription, I am considering requesting a refund due to these ongoing login issues. When I attempt to log in, the confirmation goes through, but upon clicking on "continue," a small window pops up briefly before crashing. This cycle repeats every time I try to access my account. In case it helps, I am using Firefox and have added NordVPN as an exception to my pop-up blocker settings.

I recently purchased a three-year subscription to NordVPN. However, when I tried to log back into the app, I encountered issues with my Google Authenticator code not being accepted, despite entering all the correct details. NordVPN customer service requested the receipt of my payment from July [redacted], which I can't find as it's been a while and my credit card statements don't go back that far. Even though they have a record of my payment on my account page, they haven't been able to assist me effectively. I'm also worried about the automatic renewal process and their ability to charge me without permission. Despite reaching out to them via email and chat multiple times, I haven't received a satisfactory solution. I'm looking for guidance on how to resolve this situation effectively.

Good afternoon, I bought a NordVPN 2-year Subscription on October 15, [redacted], for $[redacted].03. The subscription includes NordVPN 2-year Subscription, NordPass Premium 2-year Subscription, and NordLocker Premium 1 TB 2-year Subscription. I should have received a link with the Nord Account information to configure my Asus AX6000 WiFi Router (RT-AX88U) with the FlashRouters team for software updates and configuration.

I recently signed up for Nord VPN, but encountered issues with the download as I had entered the wrong email address and did not receive the verification code. After starting over with the correct email, I was able to download Nord using the provided code. However, I later discovered that two payments had been deducted from my bank account. I contacted customer service, and they promptly refunded one of the duplicate payments. Although things seemed fine initially, I was later informed by Nord VPN that my subscription had expired and needed to be renewed. Despite having paid £[redacted] for a 2-year subscription, I am facing difficulties as they are not acknowledging my previous correspondence regarding the duplicate payment issue. Despite my efforts to explain the situation, they keep prompting me to renew my subscription. It appears that they may have closed the incorrect account after the initial refund. I urgently need this matter resolved.

Hello, I am currently experiencing difficulties logging into my NordVPN account using Google Authenticator or a backup code. I recently realized that the debit card I used for the subscription was compromised and replaced, preventing me from accessing the necessary information provided in an email. This has been frustrating as I am unable to utilize the VPN service that I paid for with a 2-year subscription. While I understand the importance of security measures, I am disappointed by the lack of personalized assistance in resolving this issue. I kindly request a refund for the period during which I have been unable to use the service or receive adequate support. It would greatly help if a representative could get in touch with me at [redacted] [redacted] [redacted] to address this matter promptly. Your attention to this problem is vital as customer service is integral to your company's reputation. Thank you for your assistance. Sincerely, G. B.

I am experiencing difficulties with my account's identity authentication on NordVPN. Despite numerous attempts, I am unable to log in using Google Authenticator or my backup codes. The lack of real-time customer support from NordVPN, known for its high ratings and performance, is concerning. I have emailed my issue three times, receiving the same unhelpful response each time, without a solution to my specific problem. I require my account to be reset and provided with new backup codes promptly. If this matter is not resolved by tomorrow, I will escalate it to consumer protection agencies and the media to address the depersonalization of customer service in tech companies. The reliance on AI for customer support does not adequately address individual issues. I urge NordVPN to address this issue urgently to provide the service I have paid for. Thank you. Best, Geoff B.

I am feeling a bit overwhelmed. I was advised to consider NordVPN for my computer. However, the website is very confusing for me. I was under the impression that setting it up would be straightforward. It appears that my account is active, but I am encountering two additional security measures that I am not sure about. I am concerned about facing more unexpected charges, especially for the premium password feature that I did not intend to sign up for. Moreover, instead of the 2 years I thought I was getting, it seems I am committed for 4 years. The process is far from simple, and I am uncertain about how everything functions. Is there a way to speak to someone directly for assistance?

I need assistance with getting in touch with someone in the billing department at NORD. I reached out to them to cancel my subscription and was told that I would receive a refund for the year since I canceled shortly after being billed for the full year. However, I have not received the refund as promised. I tried contacting them via email but received no response. I would appreciate help in reaching a live representative. Thank you.