Niagara Mohawk Power Corp Customer Service Issues

Hello, my name is Martin Oprencak, and I reside at [redacted] Fort Edward. Our family's driveway, crossing your company's property, has been experiencing excessive traffic from snowmobiles and 4-wheelers at all hours, leading to constant road repairs. Recently, while trimming brush, I was harassed by three individuals claiming the right to use the trails and even threatening to continue reckless behavior. This situation needs to stop. Given that your company has already replaced some wires with a farm gate, could you repair the access point from my property to yours? This modification would help resolve the issue. Please contact me at [redacted] with information on whom I can speak to regarding this matter.

Hello, I'm reaching out about an unusual situation I've encountered. When researching details about my late uncle, I came across funds in his name in your company dating back to [redacted]. He had one surviving relative, my [redacted]-year-old father who currently resides in Poland. I'm seeking guidance on how to proceed in this matter. Thank you, Wanda S. from Rochester, NY. Owner Name: Zdzislaw Szpunar Owner Address: [redacted] Fillmore Ave, Buffalo, NY [redacted] Reported By: Niagara Mohawk Power Corp Reported As: Szpunar Zdzislaw Number of Owners: 1 Type of Property: Amounts due for undelivered goods/services OUF Code: [redacted]94 Year Reported: [redacted]

I encountered several issues with contacting customer service. Initially, it took a lengthy 10 minutes to connect with a live person, despite my preference not to speak with a computer. Unfortunately, even after speaking with Linsey, my problem remained unresolved as I was placed on hold for another 20 to 25 minutes. Upon finally speaking with John, his cold demeanor and rudeness were truly disappointing. Despite explaining my situation, he showed no empathy or apology for the delay in service. My concern revolves around a paid online bill from December 8th or 9th, a standard process each month. John's unprofessionalism led me to end the call abruptly. If I conducted my business similarly, I would risk failure. It seems that having a monopoly allows for such disrespectful behavior without consequences. I hope to reach a satisfactory resolution, please contact me at [redacted] with a reachable phone number. Thank you.