New York Community Bank Customer Service Issues

For the second time in two months, I encountered an issue with the money machine in Parma Heights, Ohio. It displayed a message saying "We cannot process your card," leaving me without access to my funds until Monday morning. Today, it also refused to accept my access code, causing inconvenience right before Christmas. When I called last month, I was informed that the machine was out of order, and despite writing a letter, I received no response. They only reactivated my account on Monday. I expect better service and more consideration, as there seems to be no valid reason for the machine to be unserviceable or reject my access code.

When attempting to log in to mynycb.com from a desktop using Mac OS 10.11.6 with Firefox version 78.6.0esr, I am encountering issues with receiving SMS codes. Despite having the correct phone number and SMS notifications turned on, I am not receiving the codes for verification. This occurs when the system prompts me to enter a code sent to my phone after inputting my credentials and when answering secret questions. I have made numerous attempts to log in, but the SMS codes are not being sent to my phone as intended. I'm seeking assistance on resolving this issue and finding out why the codes are not being delivered by NYCb.

Dear Sir/Madam, On April 1, [redacted], I visited your branch to add my daughter to my account and we were made to wait in the waiting area without any acknowledgment, which I found disrespectful. Despite living in South Carolina, the representative Enilda insisted that my daughter must be a resident of Elizabeth, NJ, which I found confusing and unwarranted. During our 1 hour and 45 minutes visit from 11 am to 12:45 pm, we were given excuses about the slow computer system even though I had made an appointment on March 31, [redacted], at 1:55 pm. I have been a customer at your bank since September [redacted] and expected more respectful treatment. Furthermore, I wanted to deposit $[redacted],[redacted] from my IRA into my personal account and have my will notarized, but Enilda's mishandling of the situation was disappointing. I plan to escalate this issue to the CEO of NYCB to address the disrespectful treatment I received from your staff, particularly Enilda. I have never felt so mistreated and judged without cause before. Here are my details: B. Townsend [redacted] Fulton St Elizabeth, NJ [redacted] [redacted]

Dear Rajveer Singh, We are reaching out to inform you that your fixed deposit account ([redacted]) at Community Bank is ready for reactivation. To proceed, a reactivation fee of $2,[redacted] USD is required due to the account being dormant. Once the payment is made, your funds totaling US$7,[redacted],[redacted].00 will be processed for transfer. Kindly contact our account department for the remittance personnel details in India at [redacted] or [redacted] to make the payment. Please verify your beneficiary account details with Kotak Mahindra Bank in India for the smooth transfer of funds. After making the payment, send us the deposit slip or transaction reference number for swift processing. Upon payment confirmation, the reactivation will be completed in 24 hours, and the transfer will take 3-5 days to reflect in your designated account. Your swift cooperation is appreciated to facilitate the prompt transfer of your funds. Thank you for banking with us. Sincerely, Community Bank Please note: Your account reactivation will be done within 24 hours of payment confirmation, and the transfer will take 3-5 days to reflect in your account.

Hello, My name is Elif Ufacik, and I am currently overseas. I recently received a letter concerning identity theft incidents on May 27 and May 31, [redacted], at my mailing address in NYC. Although I am not able to make outbound calls from my current location, I engaged in an online chat with a Flagstar representative who mentioned a possible connection between me and the bank as a prospective client. However, I have never been a customer of Flagstar or had any prior relationship with them. The representative mentioned their partnership with New York Community Bank. Receiving this notification has caused me great concern about potential identity theft. Despite seeking advice from a U.S.-based lawyer online, I remain uneasy since I am abroad without the ability to take immediate action. I would appreciate clarification on why my information is in your system and guidance on the next steps to address this situation. I am available to provide additional details if needed and eagerly await your prompt response. Best regards, Elif Ufacik