Nectar Mattress Customer Service Issues

Order #[redacted] Hello, I purchased the nectar luxury adjustable bundle with white glove setup on May 22, [redacted]. As of June 15, [redacted], only the bed sheet set has arrived. The mattress has reached Ryder delivery company in Jackson, MS, ready for delivery. Unfortunately, the adjustable base, in a separate shipment, has not had any shipping updates from FedEx since May 25, [redacted] at 2:16 am. The FedEx tracking number for the adjustable base is #[redacted]06. It is expected to travel from Morristown, TN to Jackson, MS where Ryder is located. I contacted Ryder today, and they informed me they only have the mattress and no information about another shipment like the adjustable base. Please help me locate the status of the adjustable base and ensure it is not lost or forgotten. Thank you!

I ordered a Nectar mattress and an additional Mattress Protector and "Bed Set" from the [redacted] Living collection, valued at $99 and $[redacted], respectively. However, I received a ComfortLab brand [redacted]% POLYESTER set valued at $32 instead. The protector I received was from Healthy Sleep and 80% COTTON TERRY, valued at $40, but it's not the one pictured on their website. Consequently, I believe the two Nectar Brand pillows I got must be worth $[redacted] in total. The incorrect items I received are not as described, and I'm disappointed by the discrepancies.

I placed an order on 06/17 for sheets and a mattress cover. Although I received these items, the pillows and mattress are missing. The website still shows the mattress order as pending. I used Affirm credit, and the payment has been processed, but the full order hasn't arrived. The initial estimated delivery timeframe was from 07/01 to 07/08. I previously emailed for assistance and was directed to check the website, but there have been no updates. Customer service has been hard to reach, and I am frustrated as I just want the mattress. Please assist me with resolving this issue promptly. - Hunter W.

Customer service is extremely unsatisfactory regarding my mattress return. I am currently on hold waiting for assistance. Despite being informed of an 8-minute wait time, I have been waiting for over 26 minutes. Frustrating! I have been attempting to return the mattress for two weeks now and only receive weekly email responses with more questions. I am in dire need of a refund as my back is in pain, likely due to the mattress. My husband is also uncomfortable and sweating when using it. Our experience has been troublesome since ordering, with delays in shipment causing further frustration. I have been patient, but now that I want to return it, the customer service is inadequate. I am requesting a call from a manager, not just a representative. My contact information is provided in Order #[redacted]. If I do not receive a call within 24 hours, I will escalate this matter to the BBB and share our experience on social media.

I am 73 years old and considered buying a product, but then decided against it. However, I was charged for an order I didn't make. I have been trying to cancel for over a month with no success. My money was taken from my card, which I need for my elderly mother's caretakers and medication. I had to borrow money because of this situation. If they don't return my money and stop their unethical practices, I will involve my lawyer and take legal action. Nectar is being sued by California, and their lack of transparency is concerning. This has caused me a lot of stress, and they must be held accountable for their actions.

Good morning, I purchased three mattresses from Nectar last year. My mattress is only three months old. Initially, I had issues with lumpy pillows, but now one side of the mattress has sunken in and won't rise back, causing an uncomfortable dip. I am requesting a replacement or a full refund to resolve this issue. I am concerned about the quality of the mattresses for the rest of my family. Please contact me as soon as possible. I prefer a phone call instead of an email. Thank you, Ms A. Osman Delivery Address: 1 Cruick Avenue RM156EL Phone: [redacted]

I purchased 2 expensive bed frames and 2 mattresses, but I'm unsure of the order status. The tracking link indicates it hasn't shipped, though Customer Service claims it's with their IHS "white glove service" in my city. Unfortunately, each representative provides contradictory information and promises to follow up but doesn't. They are unable to escalate the issue or provide direct contact for IHS. It's a frustrating situation.