National Bank of Canada Customer Service Issues

I'm in need of a tax receipt for the interest paid in [redacted]. I can't proceed with filing my federal income tax without an official receipt specifically for the interest on my second line of credit at the bank. This account was intended for purchasing investments with Clarica/Sun Life and not for RRSPs. Previously, I used to receive monthly statements when I first opened this account, and then an annual statement, but now there have been none issued. I am really frustrated as I have been patiently waiting for the receipt. We are planning to cash in our investments at the end of this month and settle the account. It was initially assured that managing this account would not be burdensome for us, as we make bi-monthly payments towards principal plus interest. I request that the bank honors the commitment made when we first signed up with the agent. - A.C. Haverhals

Hello, could you please review the following email and validation ID? Dear Valued Client, We are reaching out to discuss the recent transaction involving you and Attorney Sanchez Guerrero Jose Manuel. We have notified you of the payment received and you must send the product to the buyer's address within 24 hours of receiving the transfer confirmation to complete the process. This step helps prevent fraud by acting as an intermediary to protect both parties. Upon receiving the payment on your behalf and debiting it to the buyer's account, failure to send the item within 24 hours will result in your account being reported and legal action taken. We collaborate closely with the Internet Fraud Complaint Center (IFCC) to deter fraudulent activities. Please send the tracking number to Royal Bank Of Canada Customer Care. Once the shipment is verified, the full payment will be deposited into your account. Shipping Information: Receiver's Name: Steven Douglas Address: [redacted] Interchange Dr Zip Code: [redacted] City: Grand Bay State: Alabama Country: USA All transactions are monitored by the FBI to prevent fraud. Royal Bank Of Canada Transaction ID: SW11-[redacted]-[redacted]-12RBS Thank you for choosing Royal Bank Of Canada.