National Australia Bank Customer Service Issues

Dear NAB, I'm reaching out to address the ongoing payment issue I've been facing. To avoid any further confusion with the numerous emails exchanged, I've decided to restart the communication. In your previous email dated 29 June [redacted], you mentioned that the amount has been transferred to my bank account. Following your advice, I contacted CBA regarding the insurance payout of $1,[redacted].65 from RentalCover.com's NAB account. I provided them with the receipt as proof of transfer, but CBA suggested contacting RentalCover for further assistance on locating the funds. Now, it's crucial for RentalCover to liaise with NAB to trace the missing transfer and ensure it's credited to my CBA account with the details: Anthony Lowe, BSB [redacted]-[redacted], Account number [redacted]39. I've attached a copy of the funds transfer for your review, noting the beneficiary name and account number discrepancies. Your prompt attention to resolving this matter is appreciated. Regards, Anthony Lowe

I applied for a personal loan of $10,[redacted] two months ago to pay off my credit cards. I've submitted all the requested documents and have had multiple follow-up calls from the lender asking for more information. Despite providing what was asked for, they continue to request the same statement I have already sent. Each call consists of them asking the same questions, to which I have repeatedly given the same answers. The last contact was yesterday, assuring that everything should be sorted within 1 to 3 business days, but I've just received another call asking for more details to proceed with the loan. I have been patient, but this repetitive cycle has gone on for over a month. If this continues, I will consider canceling the loan and seeking another option.

I am concerned about the fact that my card from NAB bank was allowed to spend $70,[redacted] in just 10 days at William Hill for gambling. While I acknowledge that gambling is my choice, this amount exceeds the daily card limit of $1,[redacted], making me frustrated. Additionally, the temporary block on the card was only placed after my account balance drastically decreased from $45,[redacted] to $10,[redacted]. The issue here is the discrepancy between the advertised daily limit of $2,[redacted] and the actual allowance of over $70,[redacted] in a short period. I am extremely angry about this situation, as it has led me to financial hardship and potential bankruptcy. I intend to raise this matter with various media outlets to bring attention to the irresponsible actions of NAB bank. The headline "NAB Bank Allows 28-Year-Old to Burn Through $70,[redacted] Workers' Comp Payout in 10 Days, Resulting in Bankruptcy and Homelessness" accurately reflects the distressing outcome of this experience. I am deeply disappointed in NAB's handling of this matter.

I encountered a frustrating situation at the NAB branch in Cremorne, NSW. Despite presenting all the necessary documents for my 12-year-old daughter's account, including her EU passport and Finnish birth certificate, the staff was unable to open the account due to a perceived lack of proper identification. The manager mentioned issues with verifying her identity, even though we had all required documentation. Additionally, when I previously ordered a debit card, it was mishandled, leading to delays and confusion. The branch's lack of communication and follow-through left me feeling disappointed and questioning the reliability of their banking services. I hope to resolve these account issues promptly and seek clarification on the bank's policies regarding customer accounts and card orders.

Dear Sir/Ms, I am David Gregory Waugh, a NAB account holder with a VISA credit and debit card. I have been experiencing difficulty accessing my Internet banking for the past 24 hours. I am currently in NW Myanmar working on an oil project but reside in Phuket, Thailand. Despite contacting your customer service six times, I have been unable to resolve the issue. Yesterday, I encountered an error message stating there was an issue with the address while trying to access my account multiple times using my saved credentials. The customer service representatives have asked for recent transaction details, which I couldn't recall immediately. I attempted to download the NAB app on my iPhone but realized the OTP would be sent to my Thai number, which I cannot access while in Myanmar. I am now locked out of my account and hoping to receive the OTP on my Thai number to regain access. I need access to check my savings account balance and make my Visa card payment by the 29th. Despite my satisfaction with your Internet banking service, the multiple calls and still being locked out of my account have been frustrating. I will return to Phuket on March 4th and require my credit card for travel expenses. Thank you.

Dear Sirs and Madams, I am seeking clarification regarding a transfer I initiated on 20.12.[redacted] for €[redacted] to the National Australia Bank. The funds were intended for Reiner Zimmermann at Döhlen 3, [redacted] Neustadt an der Orla. Although the payment details were provided, the €[redacted] has not yet reached the intended beneficiary. It is possible that the delay is due to errors on my part. Firstly, the beneficiary account was not correctly stated in the initial payment order. This was rectified on January 17, [redacted], and the correct details were sent to the National Australia Bank. Additionally, there was a mistake in the login number provided ([redacted]4) and an issue with the letter "A" in the information provided. I have all the necessary documents and can provide them upon request. Reiner Zimmermann

Hello National Bank of Australia, my name is Leonard Elshani from Kosovo. I am a forex trader with IC Markets as my broker. Unfortunately, two weeks ago I made a deposit through TEB Sha bank from Kosovo to your bank, but there was an error in the account number provided to IC Markets. I paid the fee to correct this mistake last Wednesday, but I have not received any update on the progress. I would like to know how long it usually takes for such corrections to be made and for the funds to reach IC Markets. I appreciate your prompt response. Thank you. Sincerely, Leonard Elshani.

I have a travel card with NAB and a savings account. I attempted to use the travel card to book a flight, but encountered issues. Throughout the day, I contacted customer service multiple times without resolution by 10 pm UK time. The repetitive questioning led me to feel uncomfortable providing personal information like passport details and ID. I even transferred the funds back to my savings account, but it has not processed. The level of intrusion by the bank staff has left me feeling uneasy. I just want to access my funds for my daughter's wedding in Denver. However, system timeouts prevented me from addressing my concerns effectively.

Dear Sir, I have a query regarding withholding tax. Is there a discrepancy for Australian residents and non-residents? I am no longer an Australian resident as I departed over a year ago. Will a higher withholding tax rate be applicable to the interest earned in my savings, isaver, and reward saver accounts? As advised by my friend, who is an accountant, I need to request an adjustment to the withholding tax rate due to my non-resident status. I contacted your company this morning via phone, however, I may not have used the correct term "withholding tax." Thank you for your assistance. I anticipate your prompt response. Kind regards, Shine

I am getting increasingly frustrated with the NAB phone numbers I have been contacting to verify instructions for one of my accounts. Due to my work hours, I can't visit a branch, and the local branch has recently closed. I am contemplating transferring my accounts to a more conveniently located bank. Is there a direct phone number for the Rosewood Qld NAB branch? I have received assistance from a few helpful ladies there in the past, and I believe they can assist me. This is urgent, with only 2 days left to confirm my details. Thanks, Tori.

Hello, I received a suspicious email today from someone claiming to be the NAB online team. The email mentioned unusual account activity and requested information confirmation to lift a limitation. The sender's email address was [redacted] I want to alert others about this potential scam. I do not have an account with NAB and did not provide any details. I noticed a spelling error in the email, which seems unprofessional for NAB. I can forward the email to you for further investigation if needed. Regards, Greg Smith.

I am experiencing issues with my internet banking service not allowing bank transfers without a security code. Unfortunately, I live in an area with no mobile reception and despite notifying the company about this, no action has been taken. This situation has prevented me from paying my bills online. I am also displeased with the limited open hours at rural bank locations as it restricts access for customers like me. Social media platforms are not a suitable alternative for banking needs in countryside areas. Dealing with these problems has made this week very frustrating in terms of managing my banking affairs. I suggest offering a chat line for issue resolution to improve customer support. The current option of only using expensive [redacted] numbers and enduring lengthy promotional messages before speaking to someone is not efficient.

Hello, I am contacting you on behalf of my friend Ilie Caldaras, who is a customer of your institution with BSB number [redacted]-[redacted] and account number 79-[redacted]. Ilie is currently residing in Romania and receives a monthly pension from Australia. Unfortunately, there was a delay in his pension payment last month as he did not receive anything. I am reaching out on his behalf because he recently had a stroke and is struggling with his speech. I kindly request some clarification on why his pension has not been received yet. Any information you can provide would be greatly appreciated. Thank you. Best regards, Dan Toma

Subject: NAB Annual General Meeting Response Dear Mr. Chronican, I recently listened to your address at the NAB AGM. My family and I have been loyal NAB shareholders. I believe that your message would have been more impactful had you outlined concrete actions for NAB executives to share the burden. While your expression of regret is noted, it would have been more reassuring if you had committed to limiting executive compensation, including the Board, to $[redacted],[redacted].00 annually until the share price reaches $30.00 per share. This would demonstrate true accountability and solidarity with the shareholders. Mere words are insufficient without corresponding actions. I would appreciate hearing your thoughts on this matter. Sincerely, Ron F. Email: [redacted]

I am concerned about the security breach that occured with my NAB ID number over the phone. I have evidence of my whereabouts during the unauthorized transaction. I have already taken steps to report the issue to the ombudsman and the police. I expect a prompt resolution with the return of my money along with any applicable interest, as I find it unacceptable that this situation has occurred. I would appreciate if this matter is addressed urgently.

Hello, I am currently in Papua New Guinea and will return to Australia in December. I need to open a new account. Can you accept money transfers from my Bank of South Pacific (BSP) PNG account? After over 30 years, my current bank (RACQ), formerly QTCU, will no longer accept international FX payments. This has put me in a difficult situation as I handle all my bill payments through my account. Additionally, I have a home equity loan with a balance of $15,[redacted], which I will need to transfer and pay off. There are four cards linked to my account: three debit cards for myself, my wife, and my mother, and a Visa card. The debit cards are enabled for overseas use. Lastly, there are a few regular payments debited from the account. Although it may sound like a lot, I will need to address these matters upon my return. Currently, I am attempting to transfer my salary to my sister, who will then transfer the funds to my bank for bill payments. If all of this is possible, please inform me so I can set everything up in December. I am an Australian citizen with an Australian address, albeit a non-resident.

I need help resetting my internet banking password as I forgot it. When I contacted NAB, I was locked out after apparently not answering security questions correctly (which I disagree with). I was advised to call back, but I live overseas and can't wait on hold for another half an hour. I'm frustrated with the service. I want to update my phone number to my mother's, who has power of attorney, so I can receive the new code and reset my password. Unfortunately, I can't log in to change the details. I just want to access my internet banking and set up my new card for Apple Pay.

Subject: Banking Issue - Urgent Action Required NAB West End, [redacted] St Georges Terrace, Perth WA [redacted] 12th October, [redacted] Dear Sir/Madam, I am writing to address a pressing banking concern that has not been resolved despite our multiple attempts to contact you. We have encountered difficulties accessing our accounts remotely and have faced challenges in receiving assistance. The accounts in question were established in early February [redacted] while we were in Australia, with intentions of settling there. Due to unforeseen circumstances, we had to return to the UK. Now, we wish to close the accounts and transfer the remaining funds to our Santander Bank in the UK. Our primary issues include unrecognized login details and unexpected account discrepancies between Perth and Geraldton. We have noted discrepancies such as unexpected fees and challenges accessing internet banking. Despite our past satisfaction with NAB's service, we are currently facing significant financial losses and seek prompt resolution. We kindly request confirmation of receipt and a timely response via email. Please find our contact details below for further communication. [redacted] [redacted]7 (mobile) 01[redacted]57 (landline with messaging service) We appreciate your attention to this matter and look forward to your prompt response. Sincerely, Charles A. Morgan & Kay Morgan Bramble Cottage, Tamar Way, Gunnislake, PL18 9DH Cornwall, UK

After experiencing a credit card fraud on my card ending in [redacted][redacted], you promptly refunded the stolen funds and replaced it with a new card ending in [redacted][redacted]. However, I'm facing issues accessing necessary payment details through internet banking for the new card. Despite contacting customer service, I was left on hold, transferred, and then disconnected after a significant wait. Subsequent attempts to reach out via email and letters have been fruitless. To add insult to injury, I received a statement for the new card with a closing balance, but without internet banking access, I'm unable to make a payment. I am normally diligent in timely payments and maintain substantial funds in my account. This situation has left me extremely frustrated. I would appreciate your assistance in resolving these ongoing issues promptly.

I am an Australian citizen currently being held against my will in Eritrea since November [redacted]. I seek assistance to safely return to Melbourne, Australia. My details are as follows: Name: Gedura Dermele CRN: [redacted]-[redacted]-[redacted]-C Australian ID: [redacted]36C Addresses: 19/[redacted] Lygon Street, Carlton VIC [redacted] 19/[redacted] Albion Street, West Brunswick VIC [redacted] Location: Eritrea City: Keren Suburb: Haylie Midri Geze Bandda Holder: Mender Hilafu Phone: [redacted]3 Please contact Australian authorities with this information to facilitate my rescue. Thank you. Gedura Dermele, CRN#[redacted]-[redacted]-136C. I attended Latrobe University and RMIT University in Melbourne, Australia. Unable to access email without phone verification; reach me at [redacted]3.