Myntra Customer Service Issues

I am extremely dissatisfied with the service, customer care, and delivery agents. I had to wait a long time to speak to someone about my undelivered parcel scheduled for delivery on the 3rd, which is still missing as of the 9th. The delivery agent does not answer calls despite multiple attempts and provides false information claiming delivery attempts were made. There have been no updates on the app since the 5th. Every time I call, a new customer service representative answers, and I have to continuously explain the situation. If the delivery agent is unresponsive, it is the company's responsibility. Despite receiving conflicting messages about the delivery, I have been on hold for 10 minutes with no response. Please provide a solution to this issue and improve communication.

I bought Mast and Harbour shoes that were too small, so I requested a return. The associate scheduled to pick them up, but I was traveling, and I asked for a 2-day delay. However, he didn't come back. I received feedback stating that the product wasn't up to standard, even though the material and tags were fine. After contacting customer care and being promised a pick-up, no one arrived. My Return Number is [redacted], and I have been struggling to have the item collected ever since. I need assistance with this matter.

Hello Myntra Team, I would like to address my return request with ID [redacted]. I received the item on July 8th and returned it the following day due to a small dust mark on the back and an incorrect size. Despite returning it promptly, the logistics team placed the request on hold after picking it up on July 9th, citing a failed quality check. I am dismayed by this as I believe the product was not properly inspected before being sent to me. Despite contacting customer care twice, I am dissatisfied with the outcome and the request to wait 5-6 days for Myntra's decision. As a loyal customer with a history of satisfactory transactions, I am disappointed with this experience. I urge Myntra to improve their quality checks before dispatching orders. If this matter is not resolved promptly, I will escalate it on social media platforms. I am a "SELECT" category customer and expect a swift resolution and refund.

Hello Myntra, I have some feedback for you. It would be great if when you advertise your sales and discounts, you actually provide the promised deals. Recently, I noticed that my wishlisted products on your app had increased prices. Adding insult to injury, right before payment, the prices were hiked up. Are you attempting to deceive us? This shopping experience is disappointing. Please ensure that your offers during sales and discounts are genuine. Using questionable tactics for profit is not appreciated. Please improve this.

Dear Myntra, I, Tanshi G. ([redacted]), am a long-time customer and recently encountered an issue with a purchase made from my father's account. I bought items worth ₹4,[redacted] but was unable to return or exchange them due to claiming Insider points without understanding the implications. The customer care team informed me that claiming these points made me ineligible for returns or exchanges. I have always been satisfied with Myntra’s service and have never faced such an issue before. I only want to keep 2 out of the 7 tops purchased and wish to return the rest worth ₹3,[redacted]. I kindly request your assistance in resolving this matter by allowing me to return or exchange the unwanted items. You can take back the Insider points; I simply want to use the refunded amount for future purchases on Myntra. I appreciate your prompt attention to this issue to ensure customer satisfaction. Sincerely, Tanshi G. ([redacted]) Father: Raman G. ([redacted])

I placed an order (Order ID [redacted]-[redacted]-[redacted]) on June 21 with a scheduled delivery date of July 2. However, as of July 10, I have yet to receive the order and there have been no updates or responses from your team. I requested a return and received a pickup date, but your partner never arrived on the scheduled day. When I contacted your team on the third day, they claimed the delivery partner attempted pickup but I was unresponsive, which is untrue. During my first call, I was instructed to wait 72 hours for a resolution. After calling on the fourth day, I was given the same reason and told to wait an additional 24 hours. My registered number was blocked, and even after managing to contact using another number, I was told to wait another 24 hours. I am now unable to reach your team at all, leading me to cancel my order. I am unsure about the status of the return item and despite receiving SMS messages about the pickup today. Your team's handling of this situation has been extremely disappointing, and it feels like the service is run like a small shop.

Hello team, I am a loyal customer who frequently shops on Myntra and has always enjoyed the experience. However, during my three purchases last month, I encountered an issue. The items were delivered on separate days while I was out of town, only being able to inspect them upon my return. To my dismay, one of my favorite kurtas was missing its accompanying coat. Upon discovery, I promptly requested a return due to the missing item. Despite my disappointment, the quality check failed to catch this error before delivery. I reached out to customer care and was informed that missing items should be reported within 48 hours. Due to my delayed return on the 6th, I could only report the issue then. I urge you to consider my return request, as a valued customer who has always been genuine in my interactions. If not resolved satisfactorily, I will have to reconsider future purchases and return all recent products. I am hopeful for a positive resolution.

Hello team, I am a loyal customer who frequently shops on Myntra. I have always enjoyed shopping on the website without any issues until my recent experience. Last month, I made three purchases for myself and others, with the products being delivered on separate days. Unfortunately, I was out of town and could only inspect the items upon my return. Much to my surprise, one of my favorite kurtas was missing from the package, leaving only the coat. I promptly initiated a return request due to my disappointment. The customer service team mentioned that any missing items should be reported within 48 hours. Since I only returned on the 6th, I checked the package and submitted the request. I am unsure why the quality check was not conducted before packing and delivering the product. As a loyal customer with a genuine concern, I kindly ask for your assistance in processing this return. If the issue is not resolved satisfactorily, I may have to reconsider future purchases and return all recent products. I appreciate your attention to this matter and hope for a positive resolution.

I have not yet received the order that I placed a week ago. Tracking ID: MYNP[redacted] I have been trying to reach Myntra support for the last five days. Initially, I was assured that I would receive the order by July 13. However, today I was informed that it will take another five days to receive my order. I have not received any updates via message or email about the order status. I am extremely disappointed with the support system. The customer care representative did not take any extra steps to check with the delivery partner, EKART, and advised me to contact them myself. I am unsure if I made the purchase from Myntra or EKART. This has been my worst customer care experience.

I recently purchased men's running shoes from Myntra. However, after finding that the size did not fit, I initiated a return request. When the pickup agent came to retrieve the item, he claimed it had been used despite the tag still being attached, the product being unused, and the bill available. He even mentioned a deduction if he took the item. My mother reassured him that it was unused, but he insisted we need to place a new return request. This experience was frustrating, and I believe it was mishandled. I can provide pictures of the product if necessary. The order number is [redacted]-[redacted]-[redacted].

Subject: Disappointed with Recent Order Experience Dear Team, I am extremely disappointed with the service I received from Myntra on my recent order. Order no. [redacted]-[redacted]-[redacted] Upon receiving my order for the Samsung U Level Bluetooth Headsets yesterday, I was shocked to find the box empty. This is unacceptable, and I immediately filed a complaint. I spoke with the representative Kamaljeet Kaur about this issue. As a loyal customer, this is the first time such an incident has occurred, and it has left me very dissatisfied. I urgently need either the product I ordered or a refund. Best regards

Order Number: [redacted]-[redacted]-[redacted] Product: Puma Flip Flops I placed this order on June 24th. According to the records, it was shipped on July 1st with an expected delivery date of July 5th. However, I have not received the order yet and have not been provided with any updates on the delivery status. Despite contacting Myntra customer service daily, they only ask me to wait for hours without any follow-up or information on the progress. I am always the one initiating the contact. Furthermore, no one, not even the senior executive, has the authority to cancel the order on my behalf. This lack of control for the customer is a significant flaw in the technical and business model. In this situation, it seems like there are no alternatives provided for the customer. I am requesting a prompt refund.

I submitted a return request (Return number: [redacted]) on July 8, [redacted], which was 8 days ago. Unfortunately, no one has come to pick up the item, and there has been no communication. Despite several calls to Customer Care, the only response I get is to wait another 24 hours. I have been waiting for this resolution for the past 4 days, hoping for a prompt pickup.

I placed an order for a shoulder bag on June 20th using the gold slot. On June 23rd, I received a notification that my order had been shipped. However, it's now July 20th, and I have yet to receive my order. I filed a complaint on July 4th, but unfortunately, there has been no resolution thus far. Each time I contact the customer service agents, they ask me to wait for another 24 hours, which has become quite frustrating due to the extended delay. Some representatives have even suggested canceling the order. The dilemma I face is that I used the gold slot to order this bag, which went out of stock on the same day. I kindly request assistance in resolving this issue promptly as I have been eagerly awaiting my order for a month.

Hello, I purchased a Chhabra [redacted] dress from Myntra, and it was delivered on July 21st. I needed to return it due to an inappropriate fit (Order No: [redacted] [redacted] [redacted]). Regrettably, I couldn't locate the return option for this order on the app. Despite my attempts to contact customer service via call and online chat, I was informed the item could only be returned within 48 hours, not the 2 days stated on the website. Feeling deceived, I eventually managed to speak to a customer care representative on July 23rd, who advised me it was too late to return. This discrepancy has left me dissatisfied, and I have decided not to shop at Myntra in the future. Yours sincerely, Gurinder K.

Dear Myntra, I am writing to inform you that I ordered the Nike Men's Navy Blue ASTS CRKT MNK Dry Jacket on 18 July. However, I received a Blue T-shirt (AJ8022-[redacted]) instead. I reported the issue on 22 July, and although I received approval from Myntra, the courier company did not receive the necessary approval to exchange the product after three failed attempts. This delay is causing me distress as I paid for a higher-priced item but received a lower-priced one. Despite numerous calls to Myntra, the issue remains unresolved, and false assurances are being provided. As advised by my legal counsel, I may pursue this matter in the Consumer court due to the incorrect delivery and the mental strain caused by the situation. Sincerely, [Initials]

Hello, I recently placed an order on the 24th of July, and for the past three days, I have been facing issues with the delivery. The delivery boy, Naveen, has been providing excuses and requesting contact information for my entire family. Despite giving him my father's details as I am currently abroad, he has not delivered the product. This order was intended as a birthday gift for my father, so I would appreciate urgent attention to this matter. It seems unprofessional that the delivery has been delayed, and Naveen is changing the delivery dates arbitrarily. Kindly address this promptly and assign a different delivery person as I prefer not to have Naveen handle this shipment. Thank you for your assistance.

I am writing to request urgent assistance with my shipment related to order number [redacted]-[redacted]-[redacted]. It has not been delivered and is still in your warehouse. I kindly ask for prompt dispatch as the recipient is departing for abroad on 3rd Aug'19. I hope for a quick resolution as the package has been stagnant in your facility for over a week without any updates. This lack of communication is unprofessional considering other orders under the same ID were delivered last week. I am looking forward to a positive response today and hope to receive the shipment within a day or two. In case of non-delivery, I would like to request a refund for this order. Please find below the recipient's address: Anand Ashok Swathanthra Bhavan, Thattarambalam P.O, Mavelikara Thattarambalam Alappuzha - [redacted] Kerala Contact: [redacted]

I ordered a blanket for Rs. [redacted] on July 28th and have only received confirmation of my order. The delivery was supposed to be on July 31st, but it hasn't arrived yet. I have sent emails with no response and when I called customer care, they said they escalated the issue as a complaint. I am concerned about the lack of communication and doubt the quality of the product. Please refund my money promptly as the product has not been shipped. I have previously had reliable experiences with Amazon and Flipkart, but this experience with Myntra has left me questioning the credibility of your company. Kindly process the refund without delay as I prefer not to receive a potentially substandard product. I will be sharing my experience within my business circle and believe companies like Myntra should uphold responsibility and credibility standards for online marketing.

Hello everyone, I am disappointed with the service I received regarding an exchange request for my order. I had ordered a Blue navy color shirt from Roadster with a spread collar, but instead, I received a black shirt with a short collar. When I tried to exchange it, the agent did not provide me with the necessary assistance and asked me to contact customer care for approval before proceeding with the exchange. This process has been time-consuming and frustrating for me. I hope to receive assistance promptly and get my order exchanged or refunded as soon as possible.