Movistar Customer Service Issues

I recently experienced an unexpected disconnection from my phone line due to an alleged non-payment issue. My boyfriend typically handles the payment as he has a bundled package for both of us. Despite having the receipt to prove we paid, my services were abruptly halted. This has caused significant inconvenience, particularly for my work-related calls and internet usage. After waiting diligently for a resolution for two weeks, I am still unable to utilize my phone as needed. I am seeking clarification and urgent assistance to rectify this matter promptly. Thank you for your attention to this matter.

I was a Movistar customer in Spain with internet and landline service. On August 13, [redacted], I returned the router to a Movistar store on C/ Villarroel [redacted]-[redacted], Barcelona, and requested to cancel my contract. I have a receipt for the return and a confirmation number (21D[redacted]78). Despite this, Movistar is still charging my bank account monthly. I would like assistance in canceling this account. I have attempted to create an online account with Movistar, but it requires a Movistar mobile phone number, which I do not possess. I have also searched for a Customer Service phone number on my bills but could not locate one.

Our landline number is currently out of service at home. Despite reaching out to Movistar, I have been unable to connect with an English-speaking representative. Although the internet is operational, the issue lies with the landline. After buying a new phone to test, it remains inactive, indicating the problem likely stems from the line outside. Resolving this is crucial as I rely on the landline for communication.

The invoices from Kanzotxe S.L. at Camí de Morella, 7 Bajo Andratx, with unique access identifier: [redacted]40, related to Internet usage, could be previously accessed online using a username and password. However, the login function has been unavailable for several weeks. I am unable to receive a new password on my German mobile number +49 [redacted] or my email address [redacted] since I do not have a Spanish mobile phone. Please advise me on how to regain access to Kanzotxe S.L.'s Movistar account online.

I am unable to access the online invoices for Kanzotxe S.L. located at Cami de Morella, 7 Bajo Andratx. The previous username and password are not working, and I have been unsuccessful in receiving a new password through my available contacts. I do not have a Spanish mobile phone and ask for assistance in resolving this login issue for the Movistar account. Kindly send a new password to either my German cell phone at +49 [redacted] or my email at [redacted] I am puzzled by the lack of response and request that prompt action be taken to rectify the situation. Please provide a solution and communicate the steps taken to resolve the problem for all affected customers. Thank you.

I have experienced consistent international roaming service with Movistar Peru for the last 5 to 6 years while traveling, mainly to the US. However, during my current trip to Fort Collins, USA in February/March [redacted], I am encountering issues with roaming being blocked or deactivated. Upon trying to use roaming, I receive an American message stating that the service is restricted. I tried to submit a complaint through Movistar Peru's website, but have not received a response yet. I believe Movistar Peru, as my main service provider, should address and resolve this issue promptly.

My name is Juan Lopez, and I have a brother named Jaime Lopez Cardenas. I am trying to find a way to track my brother's phone as he disappeared in December and has not been found. We are concerned for his safety and need to access any information available from his phone to locate him. I have already reported his disappearance to the police and filed missing people's reports. Please contact me urgently at [redacted]. Thank you.

I had a contract with Movistar for mobile phone and mobile Internet services. I encountered a problem where calls made to the UK using my UK number were being charged on my Movistar account, even though they were made through my UK provider, '3'. To avoid this issue, I switched my Spanish number to Lobster (Gibtel) for calls to UK numbers within the tariff. However, after canceling my mobile phone contract with Movistar due to these issues, my Internet costs doubled to 38 Euros, with slow upload speeds causing problems for my alarm system. I eventually had to cancel the Internet service as well due to the slow speed impacting my alarm's functionality. Despite canceling both services, my final bill from Movistar included charges for services I never used or needed, such as a landline and Internet radio. I need assistance from Movistar in English to ensure my alarm service continues without being overcharged for unnecessary services.

After cancelling my Movistar service in early December and returning the router, I am still receiving demands for payment of 76 euros a month. In early May, Movistar informed me that I owed [redacted] euros, which I promptly paid on the 5th of May. Despite paying a total of [redacted] euros since December 7, exceeding the required amount by [redacted] euros, I continue to receive threatening messages for payment. I have proof of payment through receipts and bank statements. This harassment needs to stop. At 80 years of age, caring for my wife with advanced dementia, I find it extremely distressing to deal with this ongoing issue. When attempting to contact Movistar by phone, my requests for English-speaking assistance are denied, leaving me frustrated and unable to resolve this matter effectively.

I believed I had canceled my subscription with Movistar back in December, only to discover I hadn't. Despite making payments in January, February, and March, I continued to receive demands from Movistar in April, which I paid on April 4th. Despite multiple attempts to contact Movistar by phone since February, I have been met with difficulties, including being disconnected when requesting assistance in English. After a friend intervened on May 3rd, I paid an additional [redacted] euros on May 4th to supposedly resolve the issue. However, on May 5th, I received a threatening text from Movistar, prompting me to call the provided number and once again face unhelpful responses. The monthly charge outlined in my contract is 76 euros plus an additional 15 euros, totaling 91 euros per month. For the period between December 7th and May 5th, the total amount paid sums up to [redacted] euros, exceeding the expected value of [redacted] euros. Despite the payments made, the harassing messages persist, causing distress especially considering my age and caregiving responsibilities.

I recently received an invoice for my cancelled Movistar landline and internet service, stating I have unreturned equipment. I have the telephone and router ready for collection by one of your engineers, possibly at the Carrefour Shopping Centre in Antequera. Please urgently advise on the next steps to resolve this matter. Due to past experiences, I am concerned about delays in engineer visits, which led me to cancel the contract. The landline number is [redacted]01, under the name of Mr. Gacin Smith.

I am experiencing difficulties once again trying to reach an English-speaking representative at Movistar via the telephone. I have terminated my contract with the company and need to return a router and a landline phone. Despite waiting for instructions on how to return the equipment, I received a bill today indicating that the items have not been returned. Am I now expected to ship these items back to Movistar? The cost of returning them may exceed the amount on the bill. Can you arrange for an engineer to collect the equipment and provide a signed confirmation of the collection? My decision to cancel the service was due to ongoing issues with the landline phone, which took approximately two months to resolve with an engineer visit. I have since switched to a local provider. Please contact me at [redacted]78.

As a Movistar customer, our telephone has not been working since the recent strong winds damaged the local telephone cables. We noticed engineers in the area repairing the lines but no one came to our property to fix it. I kindly ask for the repair to be done promptly this time and hope that Movistar pays attention to our request and provides the necessary service.

1. Gmail marks Movistar's emails as spam. 2. I prefer to only receive important notices from Movistar via email, not SMS. 3. I don't want any promotional messages from Movistar on my mobile. 4. Movistar should offer customer support beyond social media platforms.

Subject: Issue with Mobile Number Charges Dear Team, I have been billed for a mobile number for the past 3 months without ever receiving a SIM card or owning the number. I visited the Movistar shop in Santa Eularia today to resolve this matter, only to be informed that I will be billed again in October. It is unreasonable to be charged for a service or product I never received. Given the circumstances, I should be the one reimbursed by Movistar for incorrect charges. I request a resolution to this matter promptly. Sincerely, B.E. From: Movistar Team <[redacted]> Sent: August 30, [redacted] at 13:47 To: [redacted] <[redacted]> Subject: Your Mobile Line Cancellation Request is Completed Movistar Hello, We confirm that we have successfully canceled your mobile line [redacted]73 from your order CO2208I4WBH2TV. Please note that you will receive a final invoice on October 13, [redacted], for the charges applicable for the last billing period of this line. Remember, you can re-subscribe anytime by contacting us. We are available in-store, at [redacted], and on movistar.es. Best regards, Movistar Team Thank you for your attention to this matter.

I cancelled my phone data and wifi contract with Movistar over the phone on July 7th. I returned the wifi equipment to the Botiga Movistar store at Avinguda Diagonal, [redacted], [redacted] Barcelona, Spain on July 8th. They assured me that all payments would cease at the beginning of August. Despite this, I have still been receiving requests for payment, but only for the phone data service. If the phone data service is still under contract, please terminate it as I should not be charged. The phone number under contract was +34 [redacted] [redacted] [redacted]. Currently, my phone number is Japanese, +81 [redacted]. For further communication, you can reach me at [redacted]

I use my Movistar mobile number, +34 [redacted] [redacted] [redacted], exclusively to receive text messages/codes from my Spanish bank, BBVA, while in Thailand on roaming. I do not make calls or use data while roaming, only accessing my bank messages a few times a year. Recently, I noticed unexpected roaming charges on my bills. On August 1, [redacted], I was billed 56.64 Euros for roaming, TV, phone, and internet. Similarly, on May 2, I was charged 68.77 Euros for roaming, TV, phone, and internet services, which I do not have or use with Movistar. I suspect my phone may have been compromised, leading to these charges. I seek a swift resolution to this issue. Thank you, VIncenzo Imberti.

Hello, I have a phone number with Movistar. I am currently traveling, and after inserting the sim card into my phone, I am unable to use it. I have been trying to send codes to the number, but I am not receiving them. Unfortunately, I am having trouble contacting Movistar from outside the country to resolve this issue. This number is linked to my Spanish bank, so I am unable to access my funds. I urgently need assistance with this matter. The phone number in question is +[redacted]2. I also need to check the remaining credit balance and potentially top up the account. Thank you.

I recently had a fiber optic connection installed at my house in St. Elm, Mallorca, with no landline or mobile services. The connection was working fine until it suddenly stopped. My bank confirmed that there was no issue with the payment, as the account always had sufficient funds. Unfortunately, I am unable to access my online account as I do not have a Spanish phone number. I only have my NIE and home address. I have not received any documentation regarding this issue. I need Movistar to provide me with the account details and a reference number so I can resolve the problem. I am currently in South Africa and do not speak Spanish. Thank you for your assistance. Best regards, F. van Baarsel

On Wednesday, March 8, [redacted], I experienced an Internet service outage. Despite multiple attempts to reboot, the issue persisted. On the morning of Thursday, March 9, I visited the Movistar branch on Tamarit in Barcelona. Movistar submitted a request for a technician to resolve the problem and indicated that I should anticipate a technician's call within 48 hours. Additionally, I was informed that I could lodge a complaint directly at Movistar's central office at Placa Catalunya. When I visited on Friday afternoon, March 9, I was advised that Movistar is reliant on contracted technicians and could not offer further assistance. I inquired about confirmation that a technician had received my complaint but was instructed to await their call. As of Tuesday morning, March 14, I have still not received any communication. I am seeking clarification from Movistar regarding their procedure for addressing service issues, insight on the assigned technician, and an explanation for the delay exceeding [redacted] hours since reporting my problem. Kind regards, C.F.