Morrisons Customer Service Issues

I recently struggled to open your mouthwash bottle for about fifteen minutes. Despite trying various methods, including using a plastic opener grip, I still couldn't open it. Eventually, I had to resort to cutting through the bottle top retainers with scissors to release the cap, but even then, I couldn't turn it open. I had to cut the bottle open and transfer the contents to another Sensodine bottle to use it. The difficulty in opening your bottles, especially for someone like me with reduced hand strength, can be frustrating and off-putting. I hope this issue can be addressed as it might deter me from purchasing your mouthwash in the future unless I have assistance at hand every time I need to use it.

Subject: Urgent Collection of Xmas Delivery Crates Needed I would like to bring to your attention that a Xmas delivery was received on 23 December at the City of York Council offices located at Station Rise, York, YO1 6GA. The crates left by the delivery driver are still in the Goods in room, obstructing access and need to be collected urgently. I have contacted the Customer Service team two weeks ago and again in the New Year regarding this matter. Despite assurances of a prompt collection, the crates are still present, causing a hazard in the Goods in room due to space constraints. I kindly request immediate action to organize the collection of these crates and would appreciate an email confirmation with the scheduled collection date. Thank you for your attention to this matter. Sincerely, Caroline D. Pay & Reward Officer (Mon/Tues/Wed ONLY) City of York Council | Human Resources West Offices | Station Rise | York YO1 6GA Mobile: 07[redacted]26 | Email: [redacted]

While visiting Devon, I stopped by the Tiverton store to purchase some Devon cider and bread. One of the items I bought was a pick n mix rolls 6 pack labeled at 99p. During checkout, I noticed it scanned at £2. The cashier initially said it would be adjusted but realizing she had scanned it twice, she removed the second charge. After paying, I left without checking my receipt. Once home, I discovered that I was still charged twice for the rolls, once at 99p and then at £2. Since going back to the store isn't practical due to the distance, I'm reaching out here for assistance. I have the receipt available for review. Thank you, T.B.

I have attempted to contact multiple phone numbers, but each time I select an option, I receive a 'Merry Christmas' message stating the office is closed until December 27th, even though it is March. This message needs updating immediately. On February 4th, I placed a party food order at your Gamston Nottingham store for collection on February 13th. I had to cancel the order, and was assured over the phone that my £20 deposit would be refunded to the card I used for payment. It has been over a month now, and I have yet to receive the refund. The order number in question is CO-[redacted].

I recently received a parking ticket that I have tried to address by emailing, but I have not received a response yet. My reference number is 00DDD0ojDb 5003z2fQZKl. I have forwarded my bank receipt of payment and a copy of the Euro Car Park letter. On Saturday, 04/03/23, I was at the shop located at Leicester Aylestone Road Leicester LE2 7LT. This was my first time using the store, and I opened a Morrisons account while there. After shopping, I also enjoyed a coffee and cake in the restaurant, unaware that there was a time limit for parking.

I am reaching out to address an issue with the Easter reward offer. On Wednesday, March 22nd, I shopped at the Bellevale Liverpool store and spent £21.82, which should have counted towards my 4th shop. Despite the young assistant scanning my More app, it was not added to my 4th week total. I have contacted customer service and sent them a copy of the receipt. They assured me it would be added, but so far, there has been no update. If this is not rectified promptly, I will miss out on this offer, which would be disappointing as it is not my fault. Unfortunately, I will be unable to do a 5th shop as I will be on holiday. I am concerned about why the scan did not go through correctly. Regards, Mrs. P. Fitzgerald. Email: [redacted]

I bought two topside joints on special offer at Morrisons Falkirk yesterday. Upon opening the packaging, I was disappointed to find the meat was more fat than actual meat when rolled. This is not what a prime topside joint should be, and it is frustrating to see this recurring issue, especially when there are reductions. My spouse and I, being pensioners, cannot afford to waste money on misrepresented items. I tried to reach out to Morrisons customer service via email but encountered issues with the delivery. The attached photograph of the item was included in my unsuccessful email attempt. How can I successfully contact Morrisons customer service and receive a response regarding this matter?

I attempted to contact the online customer support line and waited for 45 minutes before finally speaking to a representative. Unfortunately, the call got disconnected. I am a new customer and my last order was on March 22nd. I have been trying to place another order, but I keep encountering an error stating "an error occurred while connecting to the payment provider." I contacted my bank, and they confirmed that everything is fine on their end. Therefore, I believe the issue lies with Morrisons' online platform. Could you kindly investigate and resolve this matter? Thank you, Mrs. Linda Gibson.

I was informed by Morrisons that I am due a refund for a parking fine I paid. While they assured me the refund would be processed over a week ago, I have not received it. Despite my efforts, I am struggling to get an update from Morrisons regarding the status of my parking fine refund from Hakim Escalation Team. Below is a copy of the email communication: ------ Original Message ------ From: "Morrisons Customer Service" <[redacted]> To: "[redacted]" <[redacted]> Sent: Saturday, 6 May [redacted] At 10:28 Subject: RE: Case Ref [redacted]3 [ ref:_00DD0ojDb._5003z2g7lR6:ref ] Good Morning Thank you for contacting us. I am sorry you have received a parking charge during your recent visit. To ensure adequate parking spaces for our customers, we have a pay and display policy and parking limit, but we understand that sometimes more time is needed. If you require additional time while shopping, please inform our colleagues at the Customer Service Desk with your registration number, and they will waive the charge for you. We appreciate your loyalty and are pleased to waive the parking charge for you. Any payments made will be refunded within 14 days. Please let us know if you need further assistance, and we hope to welcome you back soon. Kind Regards, Hakim Car Parking I am still awaiting my refund.

Subject: Request to Consolidate Morrisons More Card Accounts Dear Customer Service, I am reaching out regarding a request to consolidate my wife's Morrisons More Card account and mine. Both Mrs. S. Welzel (Morrisons More Card No: 9[redacted]0 21[redacted] 0) and I, Mr. F. Welzel (Morrisons More Card No: 9[redacted]0 21[redacted] 6), each have our individual Morrisons More Cards. Considering that we both shop at Morrisons, it would be beneficial for us to combine our cards under one account with the same card number, allowing us to collect reward points collectively. This would simplify our points accumulation process and make it easier for us to track our rewards. We also have a similar arrangement with our Nectar cards and find it convenient. We do not use Morrisons' home delivery service as we prefer to shop in-store at the two large supermarkets near our Gloucester home. We kindly request Morrisons to either merge our current points balances onto a new joint card or transfer my points to my wife's account, issuing me a new Morrisons More Card with the same card number as hers. We will continue to use my wife's login credentials for the Morrisons More Card account. Thank you for your attention to this matter. Sincerely, S. & F. Welzel 1 Linnet Close, Abbeydale, Gloucester, GL4 4UA

I am concerned about the recent changes in the deli counter and fish counter closing times at the store. It used to be much more convenient when they were open till 9 pm then 8 pm. As someone who works until 7 pm, this new schedule doesn't work for me. Additionally, there have been instances after 8 pm when there are no staffed tills, and customers are forced to use the self-scanners, which I find frustrating. I have spoken to the manager about this, and he mentioned it's company policy. If possible, I would appreciate a response from Mr. David Potts regarding these issues.

I encountered an issue where I was mistakenly charged twice for a single transaction at a store. I utilized the self-checkout and paid via Apple Pay on my phone. The system froze, displaying that the initial transaction didn't process. Consequently, I had to rescan my items and make another payment at a different checkout. Both transactions were completed on different tills at different intervals. The store assured me that one of the charges is pending and won't be deducted from my bank account. However, I am concerned as I can see the first payment reflected in my Apple Pay transactions. It seems likely that both payments may be deducted, given they are separate transactions and the initial payment is already visible on Apple Pay.

I conducted my shopping at Morrison's in Stamford Hill on Friday, June 16, [redacted]. After packing, when I tried to make a payment with my debit card, the machine malfunctioned but still deducted £44.14 from my account without providing a receipt. The cashier instructed me to try at another till, where I had to make a second payment for the groceries, resulting in a total overcharge of £44.14. I believe Morrison's owes me this money back, especially during these challenging times with the rising cost of living. Thank you.

I provided my address to register with Morrisons. The website recognized my postcode and offered my street numbers. After selecting my house number, I completed the registration. However, when I attempted to place an order, a message indicated that my postcode could not be recognized, which is confusing. When I called the customer service number provided, I was only greeted with music and no wait time information, making me unsure if it's a legitimate line. This experience was disappointing. Can someone assist me with this issue?

I have attempted to apply for a Morrisons More Card numerous times on behalf of our Aunt, Mrs. Eileen Ashby, over several months. Despite repeated requests, the card has not been received. Mrs. Ashby, who is elderly, registered blind, and has limited mobility, values shopping at her local Morrisons but is now facing higher prices without the card. As her niece and nephew, we have been trying to help her obtain the card. Mrs. Ashby does not own a mobile phone to use the Morrisons app due to her visual impairment. We have called customer services, but the long wait times have been discouraging (48 minutes today). The card should be sent to 8 Lefroy Park, Branksomewood Road, Fleet G51 4SR. Mrs. Ashby's email is [redacted] We urge prompt assistance regarding this matter and kindly request an email confirmation directly to Mrs. Ashby. Thank you

I encountered an issue with my online digital card where I was logged out and couldn't log back in. I tried to change my email address without success, leading me to open a new card. Unfortunately, this caused me to lose my NHS club membership along with the points from my recent shopping on Friday. I'm concerned because it was the second week of a 6-week promotional offer where I needed to spend £30 for 4 out of the 6 weeks. I have the receipt from last Friday and have tried contacting customer services but had no luck. After being on hold for 50 minutes yesterday, the call got disconnected. I tried again this morning but with a 53-minute average wait time message. The chat function was unavailable, and another number just played music for 10 minutes. I kindly ask for assistance in transferring my points from my old card to the new one.

I am a loyal Morrisons customer and frequently visit your Caterham, Oxted, and Reigate locations, depending on where I walk my dog. Last Friday, my husband and I were driving from Lindesfarne to Surrey, a long journey with multiple stops. Around 12:15, we stopped at your Borough Bridge petrol station for fuel, but encountered issues at the pumps due to problems with the tills. Despite wanting to pay for the coffee I had gotten, a staff member named Gemma treated me poorly, making me feel like a thief. I was disappointed by her lack of friendliness or apology. I took a photo of Gemma's badge as a reference and want to share my experience. This incident hasn't changed my opinion of Morrisons, but I hope for better customer service in the future. Sincerely, E.G.

Hello, my name is Edison. I wanted to report an incident that occurred on 30/07/[redacted] in Enfield, N13 4RS. A delivery driver scratched my van at 10:00 pm while making a delivery and then left the scene without providing any information. Unfortunately, I couldn't capture the registration number of the vehicle. I have contacted my insurance company and will be reviewing the footage from the cameras on my street to gather more evidence. This behavior is unacceptable as it has caused significant damage to my vehicle. I would appreciate it if you could look into which vehicle made a delivery on Russell Road, N13 4RS, on the mentioned date and time. I believe your vehicles are equipped with dash cams, which could help resolve this matter. I hope to receive a response from your team soon. Thank you.

Subject: Issue with Order Delivery - Order Number: [redacted] I placed an order scheduled for delivery on Sunday, 16/07/[redacted] between 21:30-22:30. Unfortunately, the delivery did not occur due to the driver's van breaking down in Oxford Street. The driver mentioned that my account would be refunded for this inconvenience. Subsequently, I was contacted the next day regarding a re-delivery, but I reiterated the urgency of the original delivery for an event at a work-site and requested a refund instead, which was agreed upon at that time. Despite this assurance, the delivery charge was processed, and I have not yet received a refund for the undelivered items. I have made multiple attempts to contact your customer service through email and phone calls but have not received a response or the promised refund. Kindly address this issue promptly. Thank you, A. McIvor

Subject: Quality Concern with Morrisons Beef Patties I recently purchased Morrisons own 6 BRITISH BEEF QUARTER POUNDERS and discovered a sizable piece of bone in one of the patties, which chipped my front tooth upon contact. This incident has left me feeling uneasy about the product's quality and safety. I believe I should be compensated in some way for this unsettling experience. Date of occurrence: 11/08/[redacted] This incident has caused me worry, distress, and concern. I would appreciate some form of compensation, voucher, or refund. Looking forward to a swift resolution from your end. I prefer to maintain all correspondence via this email address in accordance with Trading Standards guidelines. Best regards, Holly Wood Order number: [redacted] Address: Flat 3, 5 The Paragon London se30ny Item Details: Date on item: 10/08/[redacted] Bar code: [redacted][redacted] Item name: MORRISONS 6 BRITISH BEEF QUARTER POUNDERS