Morrisons Customer Service Issues

I purchased a tub of Häagen-Dazs ice cream at the Wood Green store last night. Unfortunately, the ice cream seems to have melted and refrozen, as it is full of ice crystals. After tasting a couple of spoons, my lips feel swollen, which is concerning. When I tried to buy lollies, they were also soft, and the boxes were damaged. This inconsistency raises concerns about food safety standards. It is possible that the freezer malfunctioned, leading to these issues. I paid £4.50 for the ice cream and would like a replacement or a refund due to the poor quality. It is frustrating that I cannot reach the store using the number on the receipt. I hope to have this resolved promptly either by getting a new tub of ice cream or receiving a refund. Sincerely, Lisa

Today, I visited your Eastern Approaches, Eastwood, Essex branch and was dismayed to discover that I was charged twice for a £10.50 whole chicken instead of the correct price of £5.25. I used to frequent this branch but grew frustrated with the consistent overcharging and inconvenience of seeking refunds. This ongoing issue seems unresolved. It may be worth checking the till scanners' accuracy at this location. Can I receive a refund without returning to the store? I can provide a copy of my receipt upon request. However, I am reluctant to make another trip to the store. Despite not typically lodging complaints, due to prior overcharging incidents, I ceased shopping at this branch and do not intend to return.

I could not find the information I needed in the online FAQs regarding an issue with my delivery scheduled for tomorrow. Calling customer service at 0[redacted] was unhelpful, with automated messages leading to no resolution and a queue for assistance. Upon further online investigation, I inadvertently landed on "Just answer UK," requesting payment for help, which seemed suspect. I am concerned about this redirection and expect better from Morrison's service standards. I attempted to modify my order to include 12 Beach Farm, Arbor Lane, Lowestoft, for tomorrow's early delivery but encountered problems changing specific items like satsumas and chicken breasts. Despite efforts to adjust the order, unwanted items persisted. This ordeal seems unnecessarily complicated and I hope for a swift resolution. For any necessary follow-up, please contact me at 01[redacted]30 or my mobile 0[redacted]. Thank you in advance for your attention. Best regards, George R.

I recently went shopping at your Horsforth store and encountered several issues. Firstly, there were no cleaning facilities for the trolleys or hand gel available, which led me to use my own sanitizer and tissues. When I asked an assistant for a bin, they simply said there wasn't one, forcing me to search for one myself. The placement of items, such as tissues, made it difficult to reach, and despite asking for help, no assistant was readily available. This lack of accessibility and assistance made my shopping experience challenging, especially with my long COVID condition. Additionally, I encountered a leaking ceiling with no warning near the chicken section. The overall state of the store, along with the lack of staff presence, made the trip exhausting and frustrating for me as a customer.

I recently visited my local Morrison's supermarket in Petts Wood and purchased Kenko Millano coffee for £5.00 and an Ambi Pur 3 perfumed plug-in air freshener for £5.00, even though the prices on the shelf indicated £3.00 each. I usually buy my coffee from other stores at a lower price but went with convenience on this occasion. Upon checking my bill at home, I noticed the discrepancy and confirmed the same prices online. This is not the first time I have encountered this issue at this store and I feel the need to address this pricing inconsistency. The quality of the products does not justify the higher prices I was charged.

The meal my husband and I had on the 6th of September at Dalton Park Morrisons was unsatisfactory. My dish was cold and served in a pasta bowl. My husband's chips were undercooked and the mushy peas were watery. They didn't provide saucers for the coffee cups. They mentioned there was chaos in the kitchen because they couldn't handle the all-day breakfast offer at half price. It would have been better if this offer was limited to a specific time, like until 11 o'clock, to allow staff to manage the situation with the dishes and focus on regular customers. Regrettably, we and a few others left our meals uneaten. The impact of this deal on paying customers and the risk of losing them wasn't considered enough. The two individuals we complained to didn't take any action. This incident occurred at noon, right at the start of lunchtime.

I wanted to share my recent dining experience at one of your cafes in Scotland. Even though the breakfast was half price, the overall quality of the food and service left much to be desired. Upon arrival, the staff seemed disorganized. We had an issue with the drink machine, which took multiple attempts to start and eventually ran out of drinks. The small breakfast portions were sparse, and my large breakfast was lacking items like black pudding and mushrooms that others received. The sausages were overcooked, the egg was hard instead of runny as requested, and the butter was too soft. When we inquired about the missing items, the staff member agreed it was unacceptable and tried to rectify the situation, but only brought me one sausage and an egg on a tea plate. This experience was disappointing, especially since I usually frequent ASDA cafes but decided to try Morrison's this time. Thank you.

I received my delivery on Thursday, the 21st of October, but was disappointed to find that 12 items were missing. Among them was bread, which I wish could have been substituted. The strawberries I received had a use-by date of the 23rd and were already going bad when I opened them on Saturday. The chicken had a use-by date of the 22nd, which meant I had to cook it immediately for Sunday's meal. Additionally, the cottage pies had different use-by dates, forcing us to eat them both on the 24th to enjoy a meal together. The king prawn and chicken paella meals had to be used by the 23rd. I also missed staple items like bread, onions, and potatoes. I just got billed for another 6 months of deliveries, and I would have canceled if this had happened before. It seems the picker didn't consider how I planned to use the food for the week and assumed I would be okay with freezing it, which is not the case.

I find it challenging to communicate effectively with Morrison's nowadays beyond the phone. While I appreciate their efforts to target families, students, and the NHS, I feel overlooked as an elderly, single, and veteran customer. I have raised concerns about the difficulty of navigating the store due to mobility issues, only to be met with safety excuses. This often results in me either avoiding the shops or leaving in pain without completing my shopping. Furthermore, I notice a lack of options for people with diabetes or food intolerances amidst the extensive selection of salty and sugary items. The limited availability of suitable products is disappointing for a growing segment of customers facing dietary challenges. Additionally, I am concerned about food wastage and the emphasis on multi-pack offers that are not suitable for individuals. While I appreciate Morrison's support for initiatives like the NHS, I wish there were similar considerations for the elderly and veterans. Despite brief support during poppy sales, more sustainable efforts for veterans who have served our country are needed.

I placed an online grocery order that was delivered to 11 Broadoak View, CH7 6EP around 5:30 PM, and I must say the driver did a fantastic job. However, I ordered two tubs of sweets that were on offer, but only one was included (600g) and the other was replaced with a 357g pouch. I returned the pouch as I can't gift one child a tub and another a pouch. Additionally, I ordered a specific value water, but a different one costing 70 pence more arrived. I returned the incorrect item along with two bacon packs for £3, one very lean and the other very fatty, not what I would have chosen myself. I appreciate your busy schedule and the kind driver but I really need the missing tub of sweets. Thank you for your help. Best regards, Mrs. Gaynor Beattie.

I visited Morisons Laceby Road in Grimsby with my adult nephew, who went in while I stayed in the car. Upon returning, he mentioned the items were priced at £[redacted], much higher than expected and suspiciously similar to the previous customer's bill. Upon checking our items at home, I tallied it up to just over £50. I don't want to assume wrongdoing, but it seems like there may have been a mistake in the pricing, leaving us feeling cheated.

I purchased three bottles of flavored light-up gin with sparkles, but only one of them actually lights up. They were supposed to be gifts with novelty value, so it's disappointing that they don't work as expected. Unfortunately, I no longer have the receipt, and the product is no longer available in my local store in Barrow-in-Furness. I usually don't have any complaints, but I had to reach out this time as these were meant to be Christmas presents after a tough year. Sincerely, L.W.

I am extremely disappointed with Morrisons for taking the last £[redacted] from my partner's bank account after she only spent £12 on petrol. You left her with only £1.75 to buy groceries for our family due to the unexpected pre-authorization charge. It is outrageous to learn that the charge went from £1 to £[redacted] in November without any prior notice. This policy disproportionately affects those on low incomes. We feel devastated as a family with no funds left to spend because of this sudden charge at the pump that we were unaware of. We even canceled our card thinking it was hacked, only to realize it was due to your £[redacted] hold. This situation has truly marred our Christmas, leaving us with no money for shopping just days before the holiday. I urgently request to speak with someone about this matter. Morrisons, you have let us down when we trusted your supermarket for our needs.

I have been struggling to reach you due to busy lines, possibly calling at the wrong hours. I have two cards with your company, one under my name Siobhan Poole and one under my husband Carl Poole at 29a New Road, CF33DB. Both cards are deactivated, and I have accumulated approximately 10 months of shopping at Morrisons, totaling over £[redacted], along with fuel purchases at your pump station. Due to health issues for over a year, I was in a vulnerable position. Could you please assist in reactivating our accounts so we can resume using your services and earning points? Happy holidays, Siobhan Poole

Last week, I bought two frozen pizzas: a Roulette Double Pepperoni and a Thincrust Pepperoni. The pizzas were poorly presented, requiring me to defrost them and rearrange the meat slices for even distribution. Once fixed and heated, they tasted excellent and were worth the price. I have attached photos showing the issue with the meat coverage on both pizzas. It seems like a production problem that Morrisons should address with the manufacturer. The lack of meat coverage may indicate rushed assembly or poor quality control. I recommend conducting a survey on the pizzas being sold to ensure this isn't a widespread issue. I cannot endorse them until improvements are made for a better out-of-the-box experience. Thank you, Ron Dyer.

Hello, I purchased a shampoo on January 29th, only to realize later that it was actually a hair color for men. Since it was unopened and still sealed, I went to Morrison of Cowgate today to return the product for a refund due to a lack of time. The employee, Joanne, who was at the customer service desk, rudely declined the refund, insisting it should have been done on the day following the purchase. Despite my explanation that the product was unused and sealed, Joanne was uncooperative and dismissive until I requested to speak to the manager. After a 20-minute wait, she eventually refunded the £6.75, but the whole experience made me uncomfortable, especially with other customers present. This is not the first time I've experienced rudeness from Joanne, and I felt it was important to address it this time. Thank you, Loide Soares

I received an email from Morrisons on January 31st, [redacted], offering me 20% off my next shop if I swiped my card by February 13th, [redacted]. However, when I used my card today, I received a voucher instead for 20% off my next purchase, valid until February 20th, [redacted]. This discrepancy in dates makes me believe it's a different offer. Despite the lack of availability of some items, I am dissatisfied with the confusion and apparent contradiction between the email and the voucher received. When I inquired at customer services, I was told I misunderstood the email, which I find insulting, as the message clearly stated the discount would be applied at the time of purchase, without mentioning a voucher. I am disappointed by this misleading communication from Morrisons and seek clarification on the matter. Katrina S.

I have experienced this issue before at Morrison’s where I found fresh vegetables and salad items with close to expiry dates. Today, I encountered two items with the day before dates. Recently, I also picked up an out-of-date joint of meat. Despite informing a staff member who was grateful for the feedback, this problem persists. It’s concerning because not everyone checks the dates and may end up with spoiled food, leading to illness. I have been a long-time customer at Morrison’s, but I am considering shopping elsewhere for better service. To address this, more attention needs to be given to checking the dates on products. Despite the staff being busy, this occurred at 8 am with all the stock already in place. When I found tomatoes and potatoes with expired dates, I decided to stop shopping, paid for what I had, and left feeling disappointed that this issue has happened again.

I placed an order for Morrisons 'click & collect' online today, but I encountered a payment issue on the website. I noticed there might have been problems with American Express payments on the site. I tried adding Capital One as a payment method, but the problem persisted. Today, I received an email from Morrisons stating that my order was canceled. I've used the 'click & collect' service for two years without any similar issues. Any assistance on this matter would be greatly appreciated.

Subject: Concerns Regarding Store Conditions and Customer Service Dear Team, I am writing to address a number of concerns I have regarding the recent state of the store. Over the past decade of patronizing this establishment, I have encountered several issues, but the current conditions are the worst I have observed. My grievances are as follows: While a few staff members are helpful and courteous, the majority appear disinterested, often engaged in personal conversations rather than assisting customers at the checkouts. Wait times for self-serve machines can be excessive due to prolonged absence of support staff. The restocking process is poorly managed, with shelves frequently left empty. The presence of leaking freezers without proper warning signs poses safety risks. The overall cleanliness of the store is lacking, with a worn-out appearance that raises doubts about regular maintenance. Recent installations of new card machines have led to repeated incidents at the cigarette counter, necessitating trips to an external ATM and rejoining lengthy queues. Understaffing at critical areas like the cigarette counter results in undue stress for employees and subpar service for customers. Additionally, ineffective use of headsets for communication further diminishes the quality of customer service. The inoperative taxi telephone service for an extended period inconveniences elderly customers who rely on taxis for transportation to and from the store. As a prominent retail chain, urgent attention is needed to rectify these issues promptly. I look forward to hearing from you soon. Sincerely, B. Rowland