More Than Customer Service Issues

Policy Number: RSAP[redacted] Name: C. M. Email: [redacted] I am reaching out concerning my communication with your customer service on 28 March [redacted], for which I am yet to receive a response. On 2 December [redacted], I contacted your company to switch the car on my insurance policy. Upon learning that the new premium would be significantly higher, I requested to cancel the policy. Despite confirming the cancellation over the phone, I noticed that three subsequent payments were debited from my account at the increased rate I had refused. Upon discovery, I ceased the standing order and reached out to More Than multiple times. Initially, I was assured that the December conversation would be reviewed, but no callback was received. Subsequent communications provided conflicting information, with a claim that I had agreed to the higher premium, a statement I dispute. Despite requesting to escalate the matter to a senior manager, no resolution has been provided, only reminders to reinstate my payment. I seek reimbursement for the incorrect charges made after the policy cancellation. Postal Code: NN142RX I kindly request More Than to refund the erroneously charged amount from my account following the cancellation of my policy.

I recently updated my car, resulting in a £64.96 difference in my insurance policy. I made the payment via online banking on July 13th, as shown on my bank statement. Despite multiple letters about this issue, I attempted to call today for resolution but faced long wait times, leading me to email instead. Sandesh Shetty, Customer Manager, responded stating that there is no record of the payment according to the accounts department. I double-checked my payment details and they match the information provided in the letters. Please investigate this matter further on your end as I am frustrated with the insistence on payment despite having already settled it.

I have insurance with you under registration number CJ03rey and postcode Cf39 9ls. However, my app is not functioning properly, and I have been informed that I am nearing my mileage limit. I am unsure how to monitor my mileage without the app, which is concerning as I need to use my car for college until my renewal on the 12th of May. I have attempted to address this issue with the app multiple times, but have not received a resolution or any follow-up. It is frustrating that despite being a customer, I am facing these difficulties with no clear solution in sight. I urgently need guidance on how to proceed.