Missouri Unemployment Insurance Customer Service Issues

I am Michael O. Torrence, and I received my MO Access Unemployment card in the mail two weeks ago. However, I am unable to activate the card because I do not have a password. I have funds on the card, regularly file my claims, and have essential bills to pay and need to purchase food. I have tried calling 1-[redacted] to speak with a representative, but after holding on for over an hour each day, I have not been able to get through to anyone. I regret choosing the card option over direct deposit. Can I switch to direct deposit now, and if so, how can I go about doing that? My sister, Shree Ezell, is assisting me with this email as I am not proficient with computers. I have been employed at the same company for over 20 years, and I believe I am entitled to receive my benefits promptly during this challenging time. Your urgent assistance would be greatly appreciated. Thank you.

I previously spoke to a representative about my delayed unemployment payments. Despite being approved in March, I started receiving payments in June. An unemployment claims specialist requested my bank details to verify payment locations, a detail I felt should have been easily accessible on their website. After providing my bank statements, I showed no additional payments were made, leaving my back pay unresolved. I have only received three payments so far, missing payments from when I was approved in March. I am concerned about where the other payments were directed. Despite trying to follow up with the representative who assisted me, I could not reach her without an extension number. I am missing my weekly payment and have submitted my claim. I am requesting this issue to be escalated to a higher-level manager for review. I have been attempting to call throughout the day without success. You can reach me at [redacted]. Thank you.

I have been trying to resolve issues with my card replacement by contacting Moaccess for over a month now. Despite explaining my situation regarding potential eviction after my mother's passing and loss of income, I have faced difficulties in transferring funds due to account number refusals. Additionally, I have received threats to cancel my card because of an activated card I did not receive. I encountered misinformation regarding procedures and was unable to change my direct deposit through them. The customer service representatives have been unhelpful, unprofessional, and uncooperative, making it challenging for me to find a solution. I am frustrated by the lack of assistance and the dismissive attitude I have encountered while seeking help. I believe I have been treated unfairly and need guidance on how to address these issues appropriately.