Microtel Inn & Suites Customer Service Issues

I want to share my disappointing experience at the Microtel Inn in Rock Hill, SC last weekend. My daughter and I arrived on Friday, Aug 10, [redacted]. The air conditioning was not working properly, and despite reporting it at 8:30 pm to the front desk, no solution was provided. The room remained hot throughout the night. On Saturday, I reported the issue again around lunchtime and was promised a room change, which never happened. Additionally, the dryer in the laundry room was not working. The worst part was when someone was given a key to my room and tried to enter around 9:00 pm on Saturday. This lack of privacy and service is unacceptable.

I made a reservation for a three-night stay at Microtel in Ft. Worth, Texas from August 16th to the 19th. Upon check-out, despite already paying, the manager claimed the hotel was unpaid and threatened to keep our car tag. Even after showing proof of payment on my bank statement, he was uncooperative. On a Sunday, my bank confirmed the payment with a transaction number, which he initially refused to accept until I wrote it down for him. The night auditor's disruptive child compounded the issue. The manager's public confrontation in the lobby was humiliating and unwarranted. He later backtracked, attributing it to a vendor error but the behavior was unacceptable. This was a unique and distressing experience, considering our frequent travels. Poor customer service marred an otherwise satisfactory room setup. The company needs to rectify this situation appropriately.

I recently reserved a one-night stay for Saturday, September 22, [redacted], at Microtel in Ann Arbor, MI, located at [redacted] Plymouth Road. Upon our arrival in the late afternoon, we briefly dropped off our luggage before heading out for a visit and dinner. Unfortunately, due to a family emergency, we were unable to spend the night at the Microtel and had to return to the Chicago area. After informing the front desk of our situation and returning briefly to the hotel, we were informed that they couldn't offer a refund. I am reaching out to see if there is any way to receive a refund for our room rental (Folio No. [redacted], issued to John Boyle, [redacted] May St., Elmhurst, IL, [redacted], totaling $[redacted].00) based on the circumstances. Since the hotel wasn't at full capacity, we hope that our last-minute cancellation didn't impact other potential guests. This was our first experience at a Microtel, and despite the situation, we were generally impressed and would consider staying again in the future. Thank you for your understanding and assistance. Sincerely, John and Mary Boyle

I am Andrew M., staying at Microtel Inn & Suites in Cartersville, Georgia with my wife and 8-year-old daughter for over a month. Recently, I got a survey from hotels.com and provided honest feedback. The General Manager didn't like my review and is asking us to leave. According to the Federal Trade Commission, hotels cannot penalize guests for leaving negative reviews. I have a $[redacted] hold on my credit card and need assistance urgently as my daughter relies on the school bus for transport. In the past 60 days, I've spent $7,[redacted] at this hotel. Despite apologizing for the review, the GM, Nicole, is insisting we leave. She even canceled my $[redacted] Hotels.com reservation, totaling $[redacted]. I am a paying customer, willing to use cash or card, and seeking help to resolve this situation, as Nicole mentioned she doesn't want us to stay due to the email exchange.

I was disappointed with my recent stay at Microtel during the dog show in Rochester, MN on the 14th. Typically, we camp at such events, but this time we booked a room through Hotels.com. When I arrived, I was surprised by the pet fee I was charged, as your service directory claims Microtel is pet friendly with no pet fee. I was charged $15 per dog per night, totaling $60 additional on my bill. Despite the dogs being well-behaved, the manager insisted on the fee, which I found unsatisfactory given the circumstances. I have evidence from your directory stating no pet fee, and I believe this policy will deter pet owners from booking with Microtel in the future. I am willing to continue staying at Microtel if you honor the no fee policy as advertised or issue a refund. Otherwise, I may have to take my business elsewhere.

I have been trying to retrieve my lost items for two weeks now. Despite numerous calls and attempts to use the "forgot my stuff" feature, I have had no success. I am extremely frustrated and may involve the police if this matter is not resolved promptly. **Item Details:** - Type of item: Laptop - Description: White iPad and two chargers - Date found: 10/09/[redacted] - Location found: Microtel Inn and Suites, [redacted] Norwich New London, Front Desk, Uncasville, CT [redacted] - Guest Name: Marsha P Mackenzie **Contact Details:** - Naomi Gulowsen - Phone: [redacted] ext: [redacted] - Email: [redacted] Please see the attached form for my details for the return of the items.

Hello, I wanted to share my experience staying at this hotel. Unfortunately, for the third time during my 2-day stay, I had to have my key reprogrammed. It's frustrating but not a major issue. I brought my bicycle along for my extended stay due to some home repairs, and I prefer riding around instead of driving. While waiting to check in, I observed the main manager cleaning his dog's belongings without attending to the customers. I waited about 12 minutes for my key to be fixed, then grabbed my bike to go for lunch. On my return, the manager made a comment to the lady at the front desk about how "those ones" with bikes are. I found his behavior unprofessional and felt unfairly judged. I'm considering alternative accommodations for the rest of my stay. I hope the hotel can address this issue promptly to avoid similar incidents in the future. Regards, Richard McDonald

I recently rented a room for three nights. When asked if I was smoking in a non-smoking room, I told the front desk lady I was not and offered to let her check my room, but she refused due to my animals being present. Despite this, she claimed she verified I was smoking and charged me $[redacted]. I am a 35-year-old mother of four who does not smoke or allow smoking around my family. I believe the man in the room below me was smoking as I saw smoke rising. I cannot afford the fee, especially after losing my home in a fire. I am willing to get a doctor's note to prove I don't smoke but would prefer to resolve this without legal action. I request a full refund for my stay and the $[redacted] fee. Your understanding and assistance are appreciated.

This is my third attempt to address the issues I encountered at your hotel in Sandston, Virginia. I must express my disappointment with the condition of the room. The floors were dirty, stained, and littered with trash. One of the beds had a probable urine stain hidden by an upside-down mattress. The amount of trash and dirt between the mattress and box spring was unacceptable. The unclean mattress had visible stains and lacked a mattress cover. The bathroom was not properly cleaned, and only minimal supplies were provided. Despite raising concerns with the front desk clerk, my issues were ignored and dismissed. When I returned the next day, the room remained unchanged, with sheets and towels stacked for replacement but no actual cleaning done. My interactions with the staff were met with doubt and lack of concern for my comfort. This has been one of the worst hotel stays I have experienced for work. I have documentation of the unsanitary conditions and broken amenities. It is clear that there are significant issues that need to be addressed promptly. Thank you for your attention to this matter. Jake M.

I made reservations on August 14, [redacted], for one night on October 5, [redacted], and another for October 10, [redacted]. Today, on September 27, [redacted], I received two emails at 2:52 PM and 3:54 PM threatening to cancel my bookings if I didn't provide a credit card number within 48 hours. Despite numerous attempts to call Microtel in Chattanooga, TN, I couldn't reach anyone as the phone kept ringing for over 15 times and then disconnected. I tried contacting various numbers listed on their website, Google, and in the email, but no one could assist me within the given timeframe. I was dismayed to learn that no rooms were available, and one staff member even tried to book me at a different place for a higher rate, which I declined. I find this situation deeply unfair and frustrating, with confirmation numbers 85470ED080078 and 85470ED080079. I've notified the involved parties about the payments and dissatisfaction with Microtel's service. I will be taking my business elsewhere and spreading the word about this disappointing experience. Sincerely, Paula B.

We had a reservation at Microtel Inn & Suites Zephyrhills, FL for March 3-5 booked through Hotel.com. We are frequent guests of this hotel. Due to an unexpected situation, we checked out early on March 4th. The front desk staff informed us they couldn't refund the second night as we booked through a 3rd party and advised us to contact them. After speaking with a helpful agent from Hotel.com, they reached out to the hotel but the request was denied. Our confirmation number at Microtel Zephyrhills is 85496EE005465, and our reservation number from Hotel.com is [redacted][redacted]. We are requesting a refund of $[redacted].05 to be credited back to our Visa. Despite our previous stays at this hotel, we are disappointed with the conflicting information received regarding the refund.

I recently checked into the Microtel Inn & Suites in Matthews, North Carolina where I had stayed once before in September [redacted] for a few nights. During my recent stay, I encountered a front desk staff member who displayed extremely poor and disrespectful behavior. Despite being a previous guest, she falsely accused me of smoking in the room and claimed I was on a "do not rent" list. She even confronted me about my service dog, attempting to kick me off the property, stating that dogs were not allowed and I wasn't registered, which goes against federal laws protecting service animals and their owners. I believe her actions were defamatory, as I have visited the property without issues in the past when she wasn't working. I am seeking a prompt resolution to this situation as I am incredibly frustrated by her unjust treatment and lack of professionalism towards paying guests.

I am currently a guest at Microtel in Holland. Despite having paid for an additional night, I encountered an issue with the front desk staff. They are attempting to withhold my $[redacted] deposit and are requesting an additional $[redacted] for three dirty towels that my children accidentally mixed with the hotel's towels. This incident actually occurred two days ago, and I am perplexed by the sudden demand for payment today. Furthermore, they are threatening to kick me and my two children out of the hotel, even though I have already paid for another night. I am in a difficult situation as I am now without my $[redacted] deposit. I kindly request assistance in resolving this matter so that I can receive my deposit back and continue my stay without further complications.

I am writing to share my disappointing experience at the Microtel in Lexington, Kentucky on Friday, March 17th. The condition of the hotel, our room, and the service we received left much to be desired. Upon arrival, we were greeted by a staff member who was unfriendly and inappropriately dressed in dirty clothes. The presence of blood on the carpet, door, and wall outside our room was concerning and unsettling. Inside, we found the room to be dirty with mold and hair in the bathroom, emitting a foul odor that made it impossible for us to shower. Exhausted from a 12-hour drive, we reluctantly stayed as it was late at night. The complimentary breakfast turned out to be disappointing as well. This experience has left us deeply unsatisfied, and we will not be returning to Microtel in the future. We kindly request a refund for our unpleasant stay.