Metro PCS Customer Service Issues

I have spent the last 4 hours on the phone trying to resolve my issue. Despite speaking with Riza (ID: [redacted]) and then Richard (ID: [redacted]), they claimed my email address and phone number were not valid means of contact for assistance. Even after an hour-long call, my problem remains unsolved. Furthermore, I had an unpleasant interaction with Josephine (ID: [redacted]), a supposed supervisor, whose attitude and remarks were unprofessional. There has been no progress in resolving my issue, and the customer service team keeps referencing past irrelevant issues. I am frustrated and disappointed with the lack of help I have received during these 4 hours.

It's been six days since I've been trying to get help from Metro PCS by T-Mobile. I've asked to speak with a manager or supervisor without any success. I even recorded the conversations. The issue with no voicemail or visual voicemail, lost data, and important contact information not being resolved has been extremely frustrating. I've made numerous service tickets but received no response. Visits to both Metro and T-Mobile stores have been unhelpful. The problem even caused my telephone number to be deleted from the database, impacting messages from my late mother and sister. Despite having insurance, the issue was not covered, and I was pressured to buy a new phone. Attempts to get technical support have been futile. Contacting [redacted] didn't help, and even reaching out to the corporate offices was unproductive. It's disappointing how the company takes money but fails to offer resolutions when their system fails. Beware of Metro PCS and their lack of customer service. Save yourself the frustration and avoid the hours of being ignored with a malfunctioning phone and lost data.

Last month, I had to pay $67 to have my $50 unlimited plan turned back on. When I tried to pay my bill this month, it was $67 again instead of $50. I attempted to contact Metro for assistance, but the automated phone line didn't connect me to a live person. For the past two months, I faced challenges paying my bill on time, getting only 30 days of service despite paying for two months. This business practice is unethical and violates consumer protection regulations. Dealing with such corporate behavior is frustrating, and I hope these issues are addressed soon. Please help me resolve this matter.

I have been a loyal Metro PCS customer for several years. Recently, my husband's LG Aristo broke, and he upgraded to a cheap Motorola phone for $80. However, he is unhappy with the new phone and would like to switch it for another Aristo. Despite it being less than a week old and in perfect condition, the staff at the store refused to help and insisted he purchase a different phone. Dissatisfied with this response, he is seeking a refund. We are considering transferring our three lines to another provider due to this situation. Your assistance in resolving this matter would be greatly appreciated. Thank you. -Sherri C.

I recently visited my local MetroPCS store in Hyannis, Massachusetts with my son to purchase an iPhone 6. We were promised a $49 activation deal, but when I went to pick up the phone, I was informed that it had been sold by mistake. The district manager assured me a replacement the next day, but I have not heard back after over a month despite multiple visits to the store. They refused to order a new phone for my son after the initial mix-up. This was meant to be a birthday gift and the lack of follow-through is disappointing. I expect to receive the iPhone as promised at the advertised rate. The customer service at the Hyannis store has been lacking, and I am considering switching providers due to this experience. I hope for a resolution soon. Thank you. - Mary P.

I received a message on Messenger prompting me to update the app, and despite reaching out to multiple help centers, I haven't found a solution. When attempting to follow the instructions, I encounter difficulties due to missing buttons. I have a looming deadline of 5 days to update. Furthermore, I am struggling to receive Gmail messages as the synchronization is not working. The instructions provided do not match the icons on my screen, complicating the process. To address the synchronization issue, I am advised to delete files and free up storage space from other applications. I am feeling overwhelmed and unsure of whom to contact next for assistance.

Hello, my name is N.S. I bought a phone yesterday. I paid around $59 for the phone and $15 for a swap. I didn't intend to swap to the new phone, but they charged me without my consent. I told the associate that I didn't want to use the new phone, just buy it, and swap later. I was told I had to pay another $15 to use my old phone, which didn't make sense. Overall, I paid $30 for nothing. When I asked why the additional charge, I was told to contact customer service. The lady was nice but couldn't provide much help. Getting a refund for the associate's mistake seemed impossible. I may switch carriers next month due to this experience, but I wanted to share my feedback. Thank you. [redacted]

I am extremely frustrated with the customer service I have received. There have been several issues with my phone number being changed and disconnected multiple times. Initially, my number was [redacted], which ended up getting changed to [redacted] due to a porting problem. Despite multiple attempts to resolve this issue with five different representatives, my number was then changed again to [redacted]-[redacted], and I was subsequently disconnected during a call. The automated customer service system has been unhelpful and frustrating, disconnecting me halfway through a call and leaving my phone displaying the disconnected [redacted] number. I have recordings of these interactions and am extremely dissatisfied with the level of support received. I hope to find a resolution to this problem promptly.

I bought my phone on the 17th, believing I had a 7-day grace period as mentioned by the sales representative at [redacted] Lafayette Street in Nashville, Tennessee. However, when I returned on the 20th to return the phone due to poor service and dissatisfaction, I was informed I had exceeded the allowed talking time. This information was never communicated during the purchase, causing me to lose $[redacted]. My security settings were also set up without my knowledge, making it difficult to access my account information. The dismissive behavior of the manager and lack of assistance have left me very unhappy. If this issue is not resolved, I will consider canceling my service after this month. The lack of transparency from PC Place is frustrating and has led to this unfortunate situation.

After being told they would assist me shortly, I waited for 30 minutes only to be informed they were closing tomorrow. Despite only 1 customer and 1 staff member present due to the other leaving shortly after my arrival, I was turned away. I have had phone issues for over a month and have tried resolving them over the phone to no avail. This poor experience has pushed me to contemplate changing service providers due to the employee's unhelpfulness and ongoing frustration. I seek prompt contact via email or phone as I need a new phone and I'm willing to purchase one, but it seems Metropcs is uninterested in retaining my business. [redacted]

On October 11th, I noticed I was charged twice for $58. I received a text stating that one of the charges was reversed, but my phone was still disconnected. To avoid paying for the third time, I had to do a temporary 38-hour extension. My phone should have stayed on, and the $58 should have been refunded regardless. I contacted my bank, and they confirmed the payments were received but are investigating further. I request my phone to be reconnected and the extra $58 refunded. It would be greatly appreciated if, as a loyal customer, I could receive a month of service for free due to this inconvenience. I did not want my phone disconnected, and the double charge was not my fault but a mistake made by the company. Your prompt attention to this matter is greatly appreciated.

I have two phone numbers associated with my account: [redacted] and [redacted]. Our phones have been disconnected since the 3rd, and we are subscribed to the $80 unlimited 2-phone line plan. Despite this, the store claims we owe $[redacted] or $[redacted], an unreasonable amount. I'm puzzled by this charge. I don't understand why I am being billed for a previous month on a prepaid plan, as I paid my bill last month without making any changes or additions. I feel disheartened. I want to switch to a $30 basic plan for each line to avoid further suspensions. The store claims we switched from the $80 unlimited plan to a $50 plan for one phone and a $60 plan for the other, totaling $[redacted] for fewer features and less internet, a $30 increase from what we struggled to pay. This illogical situation frustrates me. Additionally, I have encountered unhelpful customer service from a representative named Maria Victoria, who was unwilling to assist us further or allow us to speak with someone else. Despite her claim that she reduced the bill to $[redacted], when I attempted to change my due date from the 3rd to the 22nd to avoid overpaying for weeks of no service, my bill ended up at $[redacted] due to a $5 fee. The irregular jumps of $30, $50, and $75 in my bill after making changes confuse me. If the situation cannot be resolved, I may have my mother-in-law purchase a new phone under her name. I would like to retain my old number, but the current circumstances are unacceptable. I have been a loyal customer of Metro for a considerable amount of time, but the subpar customer service experience is pushing me to consider switching to Verizon despite the higher prices.

This afternoon, I contacted Metro PCS to inquire about a credit on my account. The first agent I spoke to repeatedly asked how I received the credit despite my explanation that it was for a service I paid for but didn't receive for several days. After several repetitions, I politely requested to speak to a supervisor, but the agent abruptly ended the call. When I called back, another representative assisted me and acknowledged the issue with the previous agent. This second representative then connected me with a supervisor named Dawn, whose agent number is [redacted]. The interaction with Dawn left much to be desired as he was unhelpful and sarcastic, which is disappointing considering customers deserve to be treated respectfully, especially when they've paid for services.

I need to speak with someone in corporate. I purchased an Alcatel Link Zone for $[redacted], but it didn't work properly. I returned it the next day as instructed due to issues with updates. Christine at the store mentioned I could get a refund if I brought it back before the deadline. I tried it at home but it only buffered, making it unusable for me. When I tried to return it for a refund on Thursday, I was told I couldn't get one because of the difference between megabits and gigabits, even though I couldn't really use it. I feel I should get a refund due to the confusion created by the store clerk. I contacted corporate as advised. I believe I should have my money refunded to my card. My phone number is [redacted]. -Larry

Hello, my name is Shanice Lawrence. I recently became a customer at Metro PCS in Lakewood, Washington, during the first week of June. I've been faithfully paying my $92 bill for high-speed data, but unfortunately, I have not received the 2 GB of data for my two phones on the account. I have tried contacting the store and even had my phones checked, but the issue persists. I urgently need my data as my phones are crucial for communicating with my doctors. Please reach out to me at [redacted] to assist me in resolving this matter promptly. Thank you.

I am currently using Wi-Fi calling at home due to poor signal strength with only one or two bars. Despite trying various solutions suggested online, I have not seen any improvements. There are four individuals in my household, all facing the same issue with our Metro PCS service. We are reluctant to switch carriers, but will consider it if this problem persists. I came across information about a signal booster provided by a cell phone service to resolve signal concerns similar to ours. I hope Metro PCS can assist us in fixing this issue so we can avoid switching networks. Thank you for your help. Best regards, K. F. Cell: [redacted] Zip: [redacted]

I have encountered issues with my Stylo 3 not holding a charge and even shutting down due to overheating. The customer service experience with this company's office has been disappointing and has left me feeling undervalued. They are asking me to pay $15 for shipping to exchange my phone for the same model, which doesn't make sense to me. I am simply requesting a new Stylo 4 to resolve this issue and maintain my satisfaction as a customer. The management at the office in [redacted] has been questionable, causing me not to trust them anymore. The service at the La Mesa, California store was better, where an Indian gentleman assisted me honestly, unlike the manager at the El Cajon store who attempted to upsell me a new phone, leading me to question the integrity of that location. I hope for a prompt and appropriate response to address my concerns. Thank you. K. Atkinson

I've been a MetroPCS customer since September [redacted] in West Covina, California. Until October 27, [redacted], my wife and I had great signal strength at home. However, since that day, we've only been getting 2-3 bars which leads to buffering issues when watching videos, like CNN live. There was an accident in front of my house on that day, where a driver knocked over a power pole with three T-Mobile antennas on top. I'm not sure if this incident is related to our decreased signal strength but having unlimited data should mean the services work without relying on antennas next to my home. I visited a MetroPCS store recently and surprisingly had full bars inside. If this improved signal indoors will be the new standard, I may need to switch carriers despite liking Metro. Please verify the coverage in my area at [redacted] N Vincent Ave in West Covina, CA. Thank you for your assistance. - William

I need help - my phone service is currently suspended due to an unpaid bill of $48. I rely on my phone data for work as a delivery driver; I clock in and navigate my routes using it. Unfortunately, I don't have the full $48 today but need my data turned on urgently. Can you please advise on the minimum payment required to restore my data temporarily? I have a shift starting in an hour and cannot afford to miss work. Please assist me promptly by enabling a partial payment option so I can get back online and fulfill my work duties. Thank you for your help in this matter.

I recently received a text from T-Mobile informing me that my Metro PCS plan has been upgraded to $50 per month due to T-Mobile's increased involvement in Metro PCS operations. However, I'm uncertain about the charges for an additional line on my account. I've made several unsuccessful attempts to get this information from customer service, including contacting T-Mobile without success. This should have been a simple inquiry, but the lack of clear answers has been frustrating. Despite my long history as a Metro customer, the poor customer service experience has been disappointing. I value the affordability and flexibility of the service, but I need assistance clarifying the charges for the additional line. Thank you for any help you can provide.