Meta Bank Ipower Customer Service Issues

I am reaching out because I bought a SecureSpend Prepaid Visa Card from a local store. The card is active, but I'm having trouble using it for transactions on multiple websites. I've tried contacting SecureSpend through the information provided on the card but have not been able to speak to a person. Even after searching for additional contact details, I haven't had any luck. I tried contacting Metabank's Customer Service but faced issues getting to talk to a human. I'm not seeking a refund, just assistance in resolving the matter, even if it involves transferring the funds to another Metabank card. As a low-income family, we can't afford to wait weeks for a resolution. Any help in resolving this situation would be greatly appreciated.

I recently transferred $4,[redacted].00 to PayPal mistakenly believing I could use my Wisely PayCard account like a bank account. After PayPal requested verification through deposits to a MetaBank account that wasn't real, I realized I needed to link my PayPal Prepaid Debit Card to view and verify the deposits. Unfortunately, I failed to finalize the deposit onto my PayPal account due to not linking my card. It's frustrating because I lost a significant amount in one swift transfer between my Wisely and PayPal accounts. Both PayPal (Bancorp Bank) and Wisely (MetaBank) are unable to assist in locating my funds or providing guidance on retrieval. Each directs me to contact the other for resolution, leaving me desperate for assistance. I'm prepared to involve legal support if necessary. Any help is greatly appreciated as I have all the required details to resolve this issue. Thank you!

I have been a loyal customer of MetaBank for almost 8 years and have always been satisfied with your services. Recently, I encountered an issue regarding a $20 charge for being just 14 cents over the $10 grace limit. Due to health issues and not being able to work for almost a year, this $20 overdraft fee is significant to me. I have struggled with overdrafts in the past, especially due to medical expenses, but managed to get assistance with paying for my medications. It is disheartening that such a small amount resulted in such a large fee, considering my long-standing relationship with MetaBank. I hope this matter can be resolved, as I am contemplating closing my account unless a solution is found. Your assistance in rectifying this situation would be greatly appreciated.

I have been a MetaBank customer for nearly 8 years, and I have always appreciated the services offered. I have recommended MetaBank to others who also have enjoyed it. However, I recently faced some financial difficulties due to health issues that prevented me from working for almost a year. Yesterday, I miscalculated and overdrafted my account by 14 cents, incurring a $20 fee. Despite understanding the policy, this situation is causing me a lot of stress and sleepless nights. As a Social Security recipient with limited income, every dollar counts. I kindly request that someone consider refunding the $20 overdraft fee as a one-time exception. If this matter cannot be resolved, I will have no choice but to take my banking needs elsewhere, which is something I would regret as I have been satisfied with the service provided by MetaBank.

I purchased a Pentair Rebel pool sweep from Gregg's Pool Works, my usual pool service company. I completed the rebate form with the serial and model numbers, but Pentair requested the proof of purchase receipt. After contacting Gregg's and submitting the paperwork again, Pentair still didn't send the rebate. After several attempts, Gregg's Pool Works managed to secure me a $[redacted] Visa gift card. However, when I tried to activate the card online, the number was not recognized. Despite multiple tries online and over the phone, I couldn't activate the card. I contacted Jorge Negron at Pentair, who provided another phone number that didn't lead to a resolution. Despite following up with Jorge Negron via email, the issue remains unresolved, and the $[redacted] on the card is set to expire today. I just want to receive the due amount. Thank you.

I submitted my tax return expecting a direct deposit to my MetaBank refund transfer account, but H&R Block mistakenly tried to deposit it into a closed bank account. The IRS indicated it would be on a prepaid card. I was informed a check was mailed on August 11th, but I haven't received it. I've been instructed to fill out a check replacement form and was given conflicting information about the status. I urgently need the funds to avoid eviction and provide for my two children as a single father. Please assist me in resolving this issue promptly.

On August 24, [redacted], I received the $[redacted] stimulus deposit from the IRS into my account ending in [redacted] at Metabank NA. However, I never received the card to access the funds. After contacting Netspend customer service, I encountered difficulties answering security questions, and despite explaining that I never received the card, they suggested it might be lost or stolen. I agreed to label it as such and ordered a new card which I was then unable to activate due to it being flagged as lost or stolen. When speaking with a supervisor, they indicated my account might have been compromised, leading me to file for the tax credit. The IRS sent me a form to request the Electronic Funds Transfer, but after checking with Netspend and the IRS, it seems the funds have not been returned, and I am unable to access the stimulus money. Sincerely, Kathleen W.

I have a RushCard with Metabank, but my money has been held up. I am trying to reach someone at [redacted] from Metabank. I have been a Rush customer since [redacted], and it has been over a month. Unfortunately, I cannot close my account or update my address because the corporate office is not responding to my inquiries. I have tried to speak to a manager or supervisor, but it seems impossible. I have sent all required documents to both Metabank and RushCard since September 29, [redacted].

I applied for a bank account at the start of November, and it's now December 3rd. I've been patiently waiting for a month for my card to arrive. The first card they sent me, ending in [redacted], linked to account number [redacted]96, cannot be activated. I'm supposed to receive a card ending in [redacted]. The delay has been frustrating as I have not been able to access my paycheck. I need my money, and this situation is causing me stress. I've never encountered such an issue before. I'm considering transferring all my funds elsewhere because this delay is extremely unfair to me.

Hello, I am Daniel Hilgart from Slovakia. I have a MetaBank card that I have been using since my duty travel in the US. I left the US in September with around $[redacted] remaining on the card. Recently, the card has stopped working both in person and online, despite it working fine in Europe previously. I have tried contacting customer service via international phone call and email, but have had no success due to poor call quality and lack of response to my emails. The card number in question is [redacted] xxxx xxxx [redacted]. I would appreciate if someone could assist me in resolving this issue. Thank you.

I am reaching out regarding the offer of $[redacted], which I find to be unreasonably low. I believed the amount was determined by the refund, not my income. I am quite upset and disillusioned as I was initially advised my refund would be $7,[redacted]. Despite my disappointment, I am compelled to accept the offer due to financial constraints. The situation is further exacerbated by the fact that I am experiencing financial difficulties, and the funds are urgently needed. I have been counting on the child tax credit for my kid, especially since my husband is currently unable to work. However, upon contacting the provided number, I was informed that my account could not be located. Regards, R. S.

I received the final payment for my mother's death benefits from the Social Security Administration, but unfortunately, they deposited it into the wrong account due to a mistake on my part. I mistakenly provided the incorrect account number, as I had multiple numbers written down. The account they used is for my non-reloadable stimulus card, making it impossible for me to access the funds. I need the payment to be redirected to my Bank of America account. I have the correct account details and can provide them when contacted. Thank you.

I bought two Secure Spend Prepaid Visa cards from Walgreens, one for $[redacted] and the other for $[redacted]. When I tried to check the balance, there was an error. They initially said it would be available in 30 minutes, but now they are saying there is a system issue. These were urgent gifts and I have receipts and cards with me. I can provide pictures if needed.

I used my debit card at Target for a $1.44 purchase assuming I had enough funds, which caused my card to be locked. I tried to use it at Walmart, but it was repeatedly denied. I didn't request a hold on my card and need immediate access as my paycheck is on it. I'm unable to speak with a live agent and am facing difficulties with my card and email address. Please resolve this matter promptly, as I need access to my funds to buy food and gas.

Hello, my name is Kim. I encountered an issue with my first stimulus check of $[redacted] as I was listed as a dependent, causing me not to receive it. After resolving identity theft problems, I submitted a tax return with my checking account for the IRS to deposit the funds. However, after several months of back and forth, I discovered the deposit went to a different account at Wells Fargo instead of my TD Bank account. Despite confirming the deposit was successful, it went to the wrong account. I am now working with an IRS advocate for further assistance as the situation remains unresolved. I have tried reaching out to the EIP card line without success to inquire about the funds. I need help to ensure the correct account receives the deposit. Thank you. -Kim

I recently had my taxes incorrectly filed by a tax preparer. After a 4-day wait, it was fixed, but I discovered my status had been changed to a new customer despite being approved for the Christmas early advance loan and the go big refund. I just learned that I was denied due to a form missing from my taxes. I have been a loyal customer for years and feel deceived about the second advance. I paid $[redacted] for filing my taxes and $49.95 for the $[redacted] Christmas advance. I feel frustrated that I paid more than necessary when I could have done it myself for $[redacted].

I encountered an issue with a tax advance at JH. I am extremely dissatisfied because the tax professional incorrectly entered my information three times. Finally, when my taxes were submitted, they were processed as if I were a new customer instead of a returning one. Despite being pre-approved for the go big advance, I was denied because the tax pro had to include form [redacted] due to the repeated errors and the confusion of being treated as a new client. This mix-up, ultimately caused me to be denied the loan. Previously, I had been approved under my existing file. It is frustrating to now be facing a $[redacted] payment due to this error, especially when I could have managed my taxes on my own. Despite being a longtime JH customer, this experience has left me feeling disappointed, and I am considering seeking alternative tax services in the future.

I received stimulus payments from the IRS into my Meta Money Network account linked to my previous employment at Walmart, which ended in July [redacted]. However, I am unsure of the account's current status and how to access the funds. Additionally, I have not received one tax refund. The account number in question is 5[redacted]-1[redacted] and it is registered under my name, Sally Slichter. After contacting the IRS and being advised to reach out to you due to their records showing the deposits into this account, I would appreciate assistance in resolving this matter. Please feel free to leave a message at [redacted] if I am unavailable. Thank you.

I tried to purchase the KETO-F1 product using my Emerald card for the special price of $39.99 for a buy 1 get 1 free deal. However, when I proceeded to checkout, the website automatically added a cleansing product to my order without giving me the option to opt out. I decided not to complete the purchase and exited the page. Shortly after, I was charged $[redacted].88, and when I tried to contact them to cancel, the phone number provided was invalid. I feel like I've been deceived and just want my money refunded back onto my card. This situation is really frustrating. Thank you for your assistance. - Denise M. C.

My husband and I used Jackson Hewitt's online Tax Services on March 12, [redacted], to file our [redacted] taxes. After my husband confirmed his identity with the IRS, they approved our tax refund. The IRS stated our refund would be deposited into our bank account on March 16, [redacted]. However, as of 6:30 AM on March 22, [redacted], our bank has not received the deposit from the IRS or MetaBank. Upon reviewing the process, I discovered that Jackson Hewitt utilizes MetaBank for refund disbursement. Our refund amount of $4,[redacted] was subject to fees totaling $[redacted].90. The IRS increased our refund by $[redacted].26, resulting in a new refund amount of $4,[redacted].36. MetaBank should have received this amount on March 16, [redacted]. The refund details are as follows: - Taxpayer: Joshua Ford - Filing Status: Head of Household - SSN: [redacted] - Refund Amount: $4,[redacted].36 After the refund is deposited into our temporary Escrow Account at MetaBank, all fees are deducted before the remaining amount is transferred to our checking account. It has been six days since the IRS sent the refund, and we are still waiting for it. I have the Refund Trace No. provided by the IRS: [redacted]. I kindly request assistance in determining when we will receive our refund and its current status. Your help is greatly appreciated. Sincerely, Toni Owens