Meta Bank Ipower Customer Service Issues

I recently discovered that my tax refund direct deposit was sent to an incomplete account number. After realizing this and not receiving my refund for over two months, I visited the IRS office. An agent confirmed the issue with my account number and provided me with a summary of my refund status. The agent mentioned that I should contact MetaBank to resolve the issue. Now I am concerned about where my refund went with only part of the account number being correct. I am unsure how to track down my refund. Any assistance would be appreciated. Thank you.

Good morning. I am Taylor Murphy. I am in desperate need of your help to save my family's home and my son's 16th birthday Spring Break trip. I accidentally mixed up two digits in my account number while entering the correct routing number. I hope to rectify this before the IRS sends the refund to the incorrect account. I've learned that timely action can prevent the funds from being rejected and returned. My children's well-being is paramount, and waiting for a paper check would be extremely difficult. I have all the necessary details to resolve this issue and would greatly appreciate your prompt assistance. Thank you in advance for your help.

I recently faced an issue with an unauthorized ATM transaction. My card was declined by a merchant soon after, and after contacting Ace, I was informed that Metabank had closed my account. They mentioned sending me a check via USPS, but despite four calls and 10 days passing, I have yet to receive it. This problem has also caused my direct deposits to bounce back. I'm stuck without funds to open an account elsewhere, and despite contacting the bank multiple times, I'm not making any progress. I'm currently in a tough situation, with very little money, no food since the 13th, and increasing anxiety. I'm unable to qualify for any assistance for basic needs. Ace advised me to wait until the 28th of July before following up again but did not explain what steps they will take if the check doesn't arrive. Thank you.

I used Jackson Hewitt to file my taxes and inquired about the early refund advance loan. Before committing to their service, I wanted to clarify the amount I could receive. The representative, Sherry Pang, assured me that based on my refund amount, I should expect $[redacted]. However, I only received $[redacted] in the end. This discrepancy has left me unsatisfied with their service, and I will not be using them for my taxes in the future.

I recently received a Netspend card as a Christmas present but already have an existing account. After contacting customer service for assistance regarding transferring the balance, I was given conflicting information by two representatives. Hazel offered the options of receiving a check or activating the card, with the ability to transfer once my details were verified. I sent my documents and received confirmation of receipt via email. However, upon following up, I was informed that the funds could not be transferred, and I would have to wait for a check. Despite my disappointment with this process, the lack of support or solutions from customer service today led to my decision to close my Netspend account. This experience contrasts with my previous positive encounters with Netspend, causing me to rate this issue poorly and advise others against using the service in the future.

I have been the primary caretaker for my father, a [redacted]% service-connected Vietnam veteran, assisting him with bill payments, cooking, cleaning, due to his health condition. As his designated beneficiary, he entrusted me to manage his accounts. Unfortunately, MetaBank deactivated his card without notice after his recent passing. Despite my persistent efforts to reach MetaBank since December, I have not been able to speak with anyone. This action has caused significant distress, especially as the remaining funds are needed to settle his affairs, including funeral expenses. I have already sought legal advice and am prepared to provide all necessary documentation to resolve this matter. I am hopeful that I will receive a prompt response and the funds will be released to me as intended.

I recently increased the balance on this account and would prefer to discuss this matter over the phone. Unfortunately, my father, a Vietnam veteran with a [redacted]% service connection and an honorable discharge, has recently passed away. Without warning, his card was deactivated, leaving me unable to access his funds for necessary expenses, including his upcoming burial costs and outstanding bills. It is distressing that no effort was made to notify me or verify any beneficiaries before the card was blocked just before the holiday season. The money in the account rightfully belongs to my father's estate, and I am seeking its prompt return. Despite speaking with a VA representative who provided some guidance, I have also sought legal counsel to address this issue if it is not resolved. My father relied on this account for his pension, and I am disheartened by the lack of support in this difficult time. I am eager to receive a timely response.

Earlier today, I was waiting for a call back which never came. I've lost my card and only have the last four digits of my social security number. I need help in retrieving the rest of my account information to access my funds. I've been attempting to contact someone for four days now with no luck. I have the necessary information to confirm my identity, and I appreciate any assistance you can provide in helping me access my account. Thank you for your time.

Netspend All-Access is withholding $[redacted].96 and my SSI funds scheduled for today's payout, a consistent deposit since last year. Despite my patience, tears, and numerous explanations due to a stolen card ending in [redacted], the closed account, and IRS payout status, I face distress. I reached out to the Consumer Financial Protection Bureau after Netspend and Metabank's inaction. I just need my funds urgently, especially since $[redacted] was also taken. If I don't receive money for my rent tomorrow, it's back to the streets. The situation is deeply affecting me, given my struggles with schizophrenic psychosis since [redacted]. The company's inconsistent responses, like demanding a physical address and confusing Netspend with All-Access accounts, complicate matters. I provided the correct details, but the issue persists, leaving me in limbo. SSI directs me back to Netspend, creating a distressing cycle. My address is [redacted] EUBAN St., Albuquerque, NM [redacted].

I started my tax return online with H&R Block. During the process, I opted for financial products like a refund transfer, Emerald Card, and Emerald Advance. However, when trying to verify my identity, the screen froze, and I couldn't proceed. Even after waiting 24 hours and attempting again, I faced the same issue. My tax pro couldn't resolve it either. Now, I am considering going directly to MetaBank to resolve this and apply for the financial products. Any guidance would be appreciated.

I tried contacting your company twice last Friday. The first time, I was transferred to a dead end. The second time, I left a voicemail and have yet to receive a response. I have reached out to the FDIC and the Attorney General of two states. On Friday the 12th, I left a message with Jeremy Wyatt. I believe I've done this twice now. Your customer service keeps redirecting me to Netspend, but they are the ones who owe the money. Your bank is the legitimate one, not Netspend. Your bank is the only one that can resolve this issue. If it wasn't for the weather, I would have already filed a police report and contacted the OCC. Please assist in resolving this matter.

I am having an issue with MetaBank regarding my SSI and SSA payments that were sent electronically by Social Security. Social Security mentioned that they did not have the correct bank account number, which should be [redacted][redacted] matching the routing number [redacted]81. They corrected this and sent the payments back to MetaBank, assuring me I would receive them shortly. However, the funds have not been deposited yet. When I contacted MetaBank, they mentioned it would be processed in 48 hours. The SSI payment of $[redacted].60 for March 1st and the $[redacted].00 SSA benefits for March 3rd are pending. I am unsure why MetaBank is not releasing the money into my account, and I have not received any response from them. It's crucial to address this matter promptly as the benefits are being sent back to the US Treasury. I need assistance in resolving this issue promptly. Thank you.

I am experiencing issues with my refund and stimulus payments that were sent to this bank. Both payments were rejected, although I have verified the routing and account numbers with the IRS multiple times. I am seeking answers as to why my checks have been declined after being told I could receive my payments faster through this card and bank. I have been waiting for almost two months now without receiving my payment. Wisely Pay Card indicates using MetaBank, and MetaBank's automated service has confirmed receiving these deposits. The IRS also confirmed sending the payments. I am looking for an explanation about the status of my money and why MetaBank is causing delays with people's funds during these critical times. If this matter is not resolved, I will consider taking legal action against them.

My name is Edward F. and I have not received my PUA claim. I was informed that it was returned to the sender. I initially used the EmeraldCard but then found my Green Dot card in my medical files. I updated my information back to Green Dot on my PUA page and contacted the PUA office to confirm the change. Can you please help me resolve this issue? My last 4 digits of my Social Security number are [redacted], and the account number is [redacted]. Thank you.

I received my first stimulus payment as a check from the US Treasury. However, the second Economic Impact Payment of $[redacted] was never received, whether as a check or a debit card. Despite contacting the IRS multiple times following their instructions, I have not been able to resolve this issue. The IRS has mentioned that Metabank is responsible for the payment, but their recorded information requires a number from a debit card that I never received. If this matter is not resolved promptly, I plan to escalate it to Metabank's Corporate office. I seek a human response as the automated systems have not been helpful. I have been dealing with this problem since January [redacted]. Thank you.

I have been a Netspend customer for over a year and am disappointed in the recent service I've received. My family also uses Netspend and has been satisfied with the service. With the 2nd and 3rd stimulus checks, I expected the payments to be deposited into the same account as the first, but they went into another account without my knowledge. Netspend restricted access to my account due to inactivity, even though there was regular activity. I've sent six forms of identity proof, but still cannot access my funds. Now, I have to take time off work to gather additional documents as requested, causing me financial strain.

I recently discovered that a fraudulent MasterCard account was created by NETSPEND at Meta-Bank under the name of Albert Bater without my consent. The account number is [redacted][redacted]. I am requesting immediate action to freeze and cancel any credit report inquiries or accounts related to this unauthorized activity, effective as of May 28, [redacted]. Could a member of the fraud department kindly reach out to me at [redacted] to address this issue? Additionally, I would appreciate information about the federal agency responsible for overseeing Meta-Bank, confirming if it is The Comptroller of the Currency or providing the correct oversight entity, if different.

I recently discovered a fraudulent account opened under my name linked to Meta Bank, indicating identity theft. After contacting a representative and submitting a request for information with the required documents, I have not received a response. As per FTC guidelines, I am entitled to details about this account. Despite following the necessary procedures, I have not received any assistance from Meta Bank. This is concerning as it impacts both me and the bank. If I do not receive the requested information promptly, I will escalate this to the FTC to highlight the bank's negligence in addressing identity theft issues. I feel compelled to share my experience publicly if my concerns are not addressed promptly.

I have been attempting to challenge a charge on my prepaid Netspend card, but every time I contact Netspend customer service at 1 [redacted], I encounter difficulties. The merchant has taken my funds without providing the product I purchased. Despite disputing the charge in April, I have not received a provisional credit, nor have I been able to speak with the Dispute Team. Even though the transaction occurred in March, it is now June, and I am continually told to wait for various documents and callbacks that are not assisting me in resolving the issue. According to the terms of agreement, I should have received a provisional credit, yet I have not. The information provided by the team seems misleading, and I feel they are attempting to wear me down until I give up. This situation is incredibly frustrating, and I urgently require a resolution without further delays.

Dear Customer Service, My husband and I relocated from Illinois on March 15, [redacted]. Our EIP card was erroneously sent to our previous address, where we can no longer access mail as of late March. Despite efforts, including contacting Metabank over [redacted] times, I have been unable to speak with a human representative. The automated system issued a new card to our old address last Friday. I was not given the opportunity to update our current address, which is on file with the USPS. Additionally, I am unable to create a login as I have never received the card. Please stop sending the replacement card to our old address in Chicago ([redacted] S. Ashland Ave., 2R, Chicago, IL [redacted]) and send it to our current address: Taylor Brode & Alp Yenibalci [redacted] E. 9th Street Apt. 1D New York, NY [redacted] Thank you for your assistance. Sincerely, Taylor Brode