Mazda Customer Service Issues

I recently experienced two broken valve stems resulting in flat tires. The third incident happened on the highway, causing the tire to shred. I attempted to replace it with a spare tire but couldn't due to rust. I wanted to replace the fourth tire's metal valve stem with a rubber one, but I was informed that I could only use TPMS rubber valve stems as an upgrade. Each replacement costs $80. Can anything be done to assist with the expenses of replacing these valve stems?

While driving home, I pre-started my RX8 to warm it up, but when I returned, it had shut off. Initially, I couldn't get it to start back up, and after a brief period, it did start, only to stall after a short distance. Despite repeated attempts to restart it, the car wouldn't turn over properly. The engine light illuminated on the dashboard, prompting me to push the vehicle to a nearby parking spot where I left it. Any advice on what might be causing this issue would be greatly appreciated.

I am interested in purchasing a Mazda 3, 5-door, 2.5-liter Grand Touring model and have a few questions: 1. Are there any plans to introduce additional interior color options? I find both the all-black and the combination of lighter and dark colors unappealing. 2. Can I get the Blue Reflex Mica color? It wasn't mentioned when I visited the dealership. 3. The website doesn't have a brochure specifically for this car; where can I find detailed information like the warranty? 4. What are your repair and maintenance policies? Do you provide loaner cars or pickup services post-purchase? Given the closure of the Oakland dealership, driving to the Concord dealership is inconvenient. Where can I find the detailed policy? 5. Providing personal information due to the cookie policy on your website makes me uncomfortable. I prefer not to share my details. Can I receive responses to my questions via email at [redacted] instead of through the website chat?

I recently had my car serviced for an issue with the air conditioning on August 6th at your Melbourne, Florida dealership. Unfortunately, I was charged excessively for work that was done without my consent. Despite numerous emails disputing the charges with the local service manager, the problem remains unresolved. As a result, my car still isn't working and I have been billed $[redacted]. I have yet to receive assistance from the local management at the dealership. Can you offer any assistance? Thank you, Michael D Powers - [redacted].

I recently brought my [redacted] Mazda6 in for brake repairs when the mechanic and manager pointed out severe rust on the front subframe, VIN 1YVHZ8CH4B5M21180, expressing concerns over potential breakage while driving. Worried, I checked online and found that others have experienced the same issue, with some even reporting dangerous situations where the frame broke while driving, affecting control. I was surprised to see no safety recall for this problem. I believe Mazda should cover the cost of replacing the subframe due to what seems to be a material defect. On another note, I'm also disappointed with the frequent need to replace headlight bulbs every six months and the lack of response to my concerns during routine maintenance. These issues have dampened my initially positive view of Mazda. I appreciate your prompt attention to this matter. Thank you. -J. M.

I have owned a new Mazda 2 for just over 2 years with less than [redacted] miles. Despite consistent inquiries to JCT Bradford dealership and "Head Office" about my i-stop system, which rarely worked and only saved me about 14 miles since purchase, I received little help. Recently, my key fob failed, prompting a visit to Skipton Mazda where I spent £17 on two new batteries, feeling disappointed they needed replacing so soon. During this visit, a mechanic finally showed me the appropriate screen explaining why the i-stop had not functioned properly. I was frustrated that it took so long to receive this assistance. Additionally, I am still encountering issues with the TA feature even after attempting to remove it following instructions. Jim W.

I have been trying to reach your customer service line since 8 a.m. this morning, but it has been constantly busy. I am currently dealing with an issue regarding my [redacted] CX5 at the Mazda dealership. The rep confirmed it was an electrical malfunction "by no fault of mine," yet I am being charged $[redacted]. This concerns the output shaft speed sensor. If this is a known Mazda electrical issue on a well-maintained car under my ownership since new, I question why I am being billed. I am Mindy L. and visited the Greece Ridge Mazda dealership in Greece, NY, where I purchased the vehicle. It is disappointing that despite being out of warranty, I am being charged for a recognized malfunction. I kindly request a prompt response. Thank you for your assistance.

I would like to discuss the high cost of rubber weather mats for the CX9 that we bought earlier this year. We truly enjoy this car. When our son-in-law and a friend drove it in Philadelphia, they were so impressed that they bought their own CX9 and CX5, respectively. The price of the inside car mats at $[redacted]+ and cargo mats at $[redacted]+ seems excessive. It's hard to justify spending $[redacted] for second-row seating mats. As retired seniors on fixed incomes, we love our Mazda and so do our friends who purchased based on our recommendation. A rebate would greatly assist us with these expenses. We appreciate your help in this matter. Thank you in advance, Janet and Bill Mauch.

Dear Mazda Manager and Customer Service Team, I purchased a Mazda 3 almost 2.5 years ago from ECONOMIC AUTO in Tunis, Tunisia. The vehicle is serviced regularly at the same Mazda dealership. My wife uses the car for her daily commute, covering a distance of 75km from Bizerte to Tunis at a controlled speed of 110km/h on the motorway. Recently, during the 90,[redacted]-[redacted],000km service, it was noted that the car has been consuming oil. Despite not filing a formal complaint at that time, we were surprised by this as we assumed such issues would be detected and recorded within the Mazda service network. After noticing a significant oil consumption within a short period, and after multiple visits to ECONOMIC AUTO for checks, including discussions with the chief engineer, it appears there is no visible leakage, and the unusual oil consumption remains unexplained. I now find myself in a difficult situation as the warranty has expired, and the cost of repairing what seems to be a manufacturing defect in the engine is beyond my means. This unfortunate situation has raised doubts about the reliability of the car among colleagues who also purchased the same model on my recommendation. I kindly request your assistance and support in resolving this matter promptly. Sincerely, Anis Chaouch

Last week, I had maintenance done on my Mazda and they found a nail in my tire, plugging it. However, now the tire has a slow leak and the low pressure light came on. I contacted Piazza Mazda West Chester around 3:45 PM to get it checked and maybe plugged again, but they were too busy to assist, despite explaining the urgency due to my wife's long drive the next day. The ideal response would have been a willingness to take a look at it. It's disappointing that the repair didn't hold up, especially with safety considerations regarding tires. I may have to go to Costco for a resolution. - G. and R. C.

Hello, I need assistance with information regarding the VIN code for the new [redacted] Mazda 3 model in Egypt. I recently purchased a [redacted] Mazda 3 from a Mazda dealer in Egypt, paid in full, and awaited the receipt. However, following the payment of $22,[redacted], the dealer's sales representatives informed me that the [redacted] model I bought resembles the old design from [redacted], causing me considerable doubt and anxiety. I requested the chassis number for the purchased car, but the initial VIN code provided (JM7BN32Z1L[redacted]) was later corrected to JM7BN32Z6L[redacted]. I am uncertain of the accuracy of this new VIN code. Could you please verify the validity of the last VIN code provided? Additionally, I seek clarification on whether Mazda 3 models from [redacted] and [redacted] are being sold in Egypt as [redacted] models, and if Mazda is aware of and supports this practice. As a loyal Mazda customer, I am eager for reassurance regarding my purchase. Your help is greatly appreciated. Thank you.

The [redacted] Mazda CX-5 commercial featuring the moaning song by Haley Reinhart assaults my good taste. Despite considering buying a Mazda, the unpleasant association with the song has deterred me. The commercial’s eerie and poorly produced vocals have tarnished my perception of the brand. Although I appreciate the visuals, the unsettling musical choice is a major turn-off. I find myself muting the TV whenever it airs to avoid the discomfort. The contrast between the nice visuals and the jarring music has left me reconsidering my car options. It's important to be mindful of the impact of sensory elements on potential customers.

Subject: Concern Regarding Unsatisfactory Vehicle Servicing at Vang Lek Motors (HK) Ltd. Dear Sir/Madam, I am writing to express my dissatisfaction with the service provided by Vang Lek Motors (HK) Ltd regarding the maintenance of my purchased used Mazda 6 Sedan [AUG/[redacted]]. Upon driving the vehicle, I noticed an unusual sound when braking. Subsequently, I brought the car in for repairs on MAY 27. Upon retrieving the car on JUN 19, I was disappointed to find numerous scratches and stone chips on the vehicle's body, which were not present initially. This level of service does not meet the standards expected from a reputable company of your caliber. The issues I encountered demonstrate a lack of diligence and quality in the repair process. I am requesting further repairs to address all damages incurred during the service, reimbursement of HKD9,[redacted] for a year of maintenance service, and compensation for the inconvenience caused. Enclosed are relevant documents for your review. I look forward to a prompt resolution to this matter. Sincerely, Mr. L. Email: [redacted] UY3251

Dear sir/madam, I am interested in discussing the potential for bringing the BRAND to India as I believe it could be a profitable investment. Despite not currently looking to purchase a car, I am confident that if your company manufactured or reassembled vehicles in India, there would be a significant interest from Indian consumers due to the current patriotic sentiment and ongoing issues with China. The "MADE IN INDIA" angle could be a powerful marketing tool to appeal to the Indian market and ignite enthusiasm for the brand. Sincerely, KHUSH BHADARKA CLASS 12 STUDENT

I bought my [redacted] Mazda 3 from Pearson Mazda in Henrico, VA. Around 4 to 5 years ago, I noticed a gap opening up in my dashboard, potentially due to sun damage. Despite regular visits to Pearson Mazda for maintenance, no one mentioned a recall to me. Recently, I discovered that there was an expired recall for my car listed on their paperwork. I never received a notification about this like I did for a previous airbag recall. The dealership quoted me $[redacted] to fix the design flaw in my dashboard. I believe this issue should be addressed for free as it seems others owning the same model were informed by Mazda dealerships and had their dashboards fixed. I am seeking assistance on how to escalate this matter appropriately and not just be told that the recall has expired.

I bought my [redacted] Mazda3 from Pearson Mazda brand new. Since then, I have taken it to Pearson Mazda for state inspections, oil changes, and multi-point inspections. Surprisingly, I was never informed about a recall until today when I noticed it in their paperwork. They mentioned the recall had expired in [redacted]. Recalls are typically for design flaws, and I am puzzled as to why I was not notified about this, especially since I received a letter for an airbag recall in the past. Considering it is a design issue, I expect my car to be repaired at no cost, just like others who were informed by either the Mazda dealership or corporation about similar dashboard problems. Pearson Mazda quoted me $[redacted] to fix the design flaw, which I find unfair. I am interested in discussing this matter further with someone who can help resolve it. Thank you.

I have attempted to make online payments three times, but your website consistently rejects my account number. Additionally, when I call Mazda for assistance with payments, the hold times are lengthy, and sometimes my call is not returned in the afternoon. This situation causes concern as I aim to avoid any 30-day late payment reporting on my credit history. Due to a breakdown with my [redacted] Chevy Malibu, which will cost over $[redacted] to repair, I had to purchase a new reliable vehicle. Juggling three car payments monthly has been challenging, and I often find myself paying the Mazda car note late as I need to save up for it. Hoping for better communication and service from Mazda moving forward. Best regards, Donna C. Fort Meade, MD

Regarding [redacted] Mazda Prot0ge PR5 VIN JM1BJ[redacted] Before the pandemic, I used to refuel at Costco routinely. Due to restrictions, I was unable to leave my Senior Retirement facility for a year. Having been vaccinated, I recently resumed driving and took my car to Unlimited Services for maintenance. They replaced some hoses. However, when I refuel at Costco, the fuel hose intermittently pops off, requiring me to restart. The Costco attendant pointed out the nozzle area that causes this issue but it still occurs unexpectedly. As a 93-year-old driver, I am just trying to refuel as usual, but I am struggling with the new technology. I cherish my Mazda and do not wish to replace it. Any assistance would be appreciated. Thank you, Rita I. Bellingham, WA [redacted]

I purchased an OEM manual transmission shifter cable for a ** Mazda * from OEMpartsource.com. My son, a certified mechanic, and I installed the cables. However, less than * months later while in traffic, the shifter went limp. Upon investigation, we found that the plastic clip connecting the shifter cable to the shifter assembly had broken. I reached out to OEMpartsource, who mentioned the one-year warranty could only be honored by Mazda. Unfortunately, local shops couldn't assist, so I am contacting Mazda corporate for help in getting my Mazda back on the road. I am requesting that Mazda honor its one-year warranty and provide me with a new shifter cable for my [redacted] Mazda 6 with the 2.3L engine.

I recently had my Mazda CX-3 serviced. The technician at the service center claimed that they changed the oil filter, but I suspect they did not. I would appreciate it if a representative from Mazda South Africa could contact me at [redacted]. I prefer to discuss the matter verbally as it's complex to explain in writing. If I do not hear back promptly, I will pursue alternative actions. Looking forward to a resolution soon. Best regards, Quintus Van W.