MLB.com Customer Service Issues

Mobile Legends has unexpectedly banned my account, suspecting me of hacking or cheating, which is not true. I'm unsure of the exact reason for the ban. I reside in the Philippines where unfortunately cheating is prevalent, but I assure you I'm not involved in any dishonest activities. It seems my account was reported by other players who mistakenly believed I was cheating. I urge you to review this decision, as I do not use any unauthorized software while playing Mobile Legends. Please lift the ban on my account as it was unjustly placed. Being a dedicated player, I value this game and seek your assistance in restoring my account. Thank you for your understanding and support. Username: Dedae06 ID: [redacted]02 Server: [redacted] Rank: Mythic 3

Dear Moonton, I recently experienced a hacking incident on my Mobile Legends account which has left me feeling devastated. Despite changing my password, the hacker was still able to access my account multiple times, ultimately resulting in a 10,[redacted]-day ban that has left me heartbroken. My account holds significant sentimental value to me as I have invested time, effort, and money into acquiring numerous in-game skins that symbolize personal achievements. I had previously reported the unauthorized access to my account, but unfortunately, no action was taken to prevent the ban. I am now at a loss and deeply saddened by the situation, contemplating drastic measures such as selling my skins to reclaim my account. Mobile Legends has become an integral part of my life, and losing access to my account has greatly impacted me emotionally. I earnestly request Moonton to review my case, lift the ban, and restore my account. Your assistance in this matter would mean the world to me. Sincerely, [Initials] Please note: I can be reached at [redacted] for any further assistance. Thank you.

Hello MLBB team, I need help with my game ID [redacted]38 ([redacted]). I've tried reaching out in-game to support, but haven't received a response. My Facebook account connected to my game ID has been hacked. While my Moontoon and Game Center accounts are secure, I can no longer access my hacked Facebook account to disconnect it. The hackers accessed it from the Philippines. I receive the following error when trying to disconnect the Facebook account: "Dear Player, You're logging in on a new device or a new region. For your account security, Please contact Customer Service to continue." Please disconnect the Facebook account from game ID [redacted]38 and sign out all accounts from all devices. Thank you. Sent from my iPhone

Subject: Request for Reinstating Suspended Account Suspended Account ID: [redacted]0 Server ID: [redacted] Reason: Accused of Cheating Duration of Suspension: Less than 1 year Dear Support Team, I am writing to appeal the suspension of my account. I am confident that I have not violated any rules as being accused of cheating. The only third-party application I use is Facebook Messenger, which is a legitimate app from the App Store. As an Apple user, I rely on the App Store's stringent verification process. I am more than willing to provide a screenshot showing how I access Facebook Messenger while playing on my iPad. I have been a loyal player since [redacted] and would never jeopardize my account by engaging in any form of cheating. I kindly request you to review my case thoroughly and consider reinstating my account promptly. Thank you for your attention to this matter. Sincerely, [Initials]

I experienced repeated harassment from the grand master player LambMask. In a lobby, he called me a loser and belittled my winrate on Zilong, which was hurtful especially after surviving tornado threats in the USA. During the game, he continuously insulted me, making it hard to focus. He also hindered my progress by repeatedly stealing my jungle camps and interfered with my ability to play well. Despite my usual good performance, I never went 0-6 prior to this encounter. His disrespectful and toxic behavior, along with his friends reporting me for low performance, resulted in a temporary ban on my account. I feel violated and mistreated by his actions, making it difficult for me to enjoy the game. I hope that appropriate actions will be taken against him for his unacceptable behavior.

I have been playing Mobile Legends for over three years. Today, unfortunately, someone tricked me and hijacked my account. I am unable to log in as they deleted all my data through my Gmail. I request a serious investigation into this matter. If not resolved promptly, I may have to share negative feedback about this game. My in-game name is HydraJR. I would like my account restored by tomorrow. Please identify and ban the individual responsible for this. Kindly assist me in recovering my account as I have made significant investments in it.

Dear community members, I am reaching out for assistance as a friend's account has been compromised, causing a great deal of distress. Account ID and Name: -[redacted]/ Ganjaqueen92 Diamonds before and after the incident: -[redacted] diamonds before, now at [redacted] My friend is in turmoil, feeling helpless as the hacker repeatedly tries to gain access. This intruder not only erased her friend list but also spent her hard-earned diamonds on an Alucard skin. With a monthly income of only [redacted] euros, losing 10 euros worth of diamonds is a significant setback. It is disheartening that such security breaches are occurring in a popular game in [redacted]. I have consulted my solicitor in England, who confirmed that this unauthorized access amounts to theft and emotional distress. I myself am an active player and can empathize with the distress such a violation can cause. My friend already struggles with depression, and this incident exacerbates her condition. I urge prompt action to safeguard users in this widely used game. As a community, let us prioritize safety over other features. Thank you for your attention. Sincerely, Bogomil Mitkov

Hello there, I hope you are having a good day! I am experiencing an issue with my Mobile Legends account. Recently, my sister used her Facebook-connected account on my phone. Now, when I try to sign in with my Moonton account that is linked to Mobile Legends, I am unable to do so. The message I receive states that the email is not recognized. I have invested a lot of time into growing my account and I need assistance to rectify this issue. I would like to sign out my sister's account and sign in with my own Moonton account. For further assistance, please reach out to me via email at [redacted] or on this number: [redacted]. Additional Information: Moonton Account: [redacted] Mobile Legends Account name: ede wow kudes Server ID: [redacted] Game ID: Unfortunately, I forgot it My sister's Account Information: Email: [redacted] This is a Facebook-linked account for her Mobile Legends account. I would greatly appreciate help from the Mobile Legends team. Sincerely, Yami

This morning, on April 26, [redacted], I reinstalled Mobile Legends. The app was installed automatically without any action from me, and it connected to my play apps and email. When I attempted to play, I discovered that someone else was logged in with a different Facebook account alongside my Moonton and Google Play Games accounts. I never linked my Facebook to the MLBB game. I am unable to remove the foreign account from my list without logging into the unknown Facebook account. The account ID is [redacted]9 ([redacted]), which was created years ago. However, a completely different player's heroes and progress, with the name of KING OF FTH and at level 29, appear under my account. Although I try to switch accounts, the strange foreign user's account keeps reappearing. I value my old and experienced account and wish to resolve this issue without losing it.

Dear Moonton, I am Aron Mart from Malaysia, writing to inquire about the reasons behind the ban on my account. I have been playing Mobile Legends since [redacted], and this is the first time this has happened to me. I am hesitant to give up on my account as I have invested a significant amount of money in it, purchasing numerous diamonds. Is it possible that I am being accused of something I did not do? I assure you that I have never cheated in any game. It is unfair to be banned for such a long period without any clear explanation. I kindly request a thorough investigation into my case to clarify this matter. Username: MERSAL_ARASAN1714 ID: [redacted] Server: [redacted] Rank: Epic V (5 stars) I have dedicated substantial time and resources to this account, accumulating many heroes and skins. I urge Moonton to reconsider the ban and look into this issue further. I am prepared to cooperate with any investigation that may help resolve this situation. Thank you for your attention to this matter.

My Facebook account has been hacked by someone using the email name [redacted], which appears to be from Indonesia with the phone number +62 [redacted]-[redacted]. It's concerning that they changed my Gmail information to [redacted] My original email is [redacted], which the hacker altered on Facebook while taking control of my mobile legend account under the name Night_R@id 1. I urgently need assistance in unlinking my Facebook account from the hacker's control. It is crucial to restore my account by unbinding it from [redacted] and linking it back to my rightful emails, [redacted] and [redacted] Your prompt attention to this matter is greatly appreciated for the security of my account.

Every time I start playing MLBB, whether it's ranked, classic, or any mode, after selecting my hero, my game only loads up to 50 or 51%. Suddenly, the homepage reappears, and after reconnecting, it takes about 2 minutes to load completely. By the time I reload, my teammates have already entered the game and started playing. Due to this issue, I find myself standing at the base while others are leveling up and buffing their heroes. This delay puts me at a disadvantage, making it hard to catch up with opponents and teammates who have already progressed further. As a result, it often leads to defeat in the game, and I get blamed for it. I am frustrated with this ongoing bug.

I took a break from playing Mobile Legends for a few months, and I have always known that my account was linked to my Gmail. Recently, when I tried to play again, I noticed that my account was connected to a Facebook account that wasn't mine. I suspect my account may have been hacked. Sometimes when I try to log in, it shows me as offline, and I am unable to play. I attempted to disconnect the Facebook account, but I encountered an issue regarding logging in for the first time and mentioning regions and IP addresses. I am seeking assistance to disconnect the Facebook account from my Mobile Legends account. It's frustrating to think someone may be accessing my account, especially after investing money in buying diamonds.

Dear Moonton Support, I am the owner of the following account: ID: [redacted]50 Server: [redacted] Division: Epic IV Highest Rating: Legend V I am contacting you via email to address the unjust ban on my account for alleged cheating, which I deny. I request for my account to be reinstated. I feel deeply aggrieved by this situation and hope Moonton can rectify this error promptly. I assure you that I have never utilized cheats in any form. I sincerely plead for your understanding and ask for your team to review my case. Thank you, Muhd Haikal

Today, I received a notification in Mobile Legends about my performance being marked as mildly negative. I was reported by other players for being "negative," which I find surprising as I rarely use the chat feature during games - only to request backup or retreat. My credit score dropped from [redacted] to [redacted], and I strongly believe this penalty is unjustified. I focus on gameplay rather than engaging in negative behavior. I request a review of my gameplay replays to verify that I have not been engaging in any negative behavior. I am concerned about the players who falsely reported me.

Yesterday, I upgraded my phone which resulted in losing all my data from the old phone. Forgetting my email password prevented me from accessing Facebook and subsequently caused trouble logging into my mobile account. Luckily, I recalled my Facebook password, saving my progress and purchases in the game. However, despite numerous attempts, I couldn't purchase diamonds for the affordable Lesley skin due to a warning about potential hacking. I need assistance but am still resolving my email password issue. My Facebook account is linked to the mobile account. - Damita Lavallee.

I have played a lot of MLBB and have many concerns to share, especially as a solo player. I know the challenges that come with playing alone, from different attitudes within the team to players going AFK. My main concern is the fairness of the team selection process. It seems like the system may not be truly random and doesn't consider potential cheating. I feel it's unfair when teams with higher win rates are consistently put together against my team with lower win rates. I believe that teams should be more balanced to ensure fair gameplay for everyone. It's disheartening to see the game become less enjoyable and feel like a waste of time. I hope the game developers can address these issues and prioritize the happiness of the players by creating a more equitable playing environment. Your attention to these concerns would be greatly appreciated.

Dear Moonton or the creator of Mobile Legends, I am reaching out as my account has been banned, and I am unsure of the reason. I have not engaged in any wrongful activities or cheating. Despite my multiple appeals, I have not received any response. I kindly request for my account to be unbanned. I have made several purchases in the game, and my friends and I are hopeful for a positive resolution. This is my fifth appeal, and I am determined to fight for the fairness of my account. If there have been any misunderstandings, I apologize, but I genuinely have not violated any rules. Please consider unbanning my account. Sincerely, [Initials]

NERF Hanzo please! It is frustrating how he can cross the entire map as his ghost. The instant retract ability is unfair. Perhaps stunning him for three times the duration he was in ghost or having the ghost kill him could balance things. Players invest in the game, and such mechanics can be off-putting. Your decisions may drive away players.

Since updating my Flare S7 Plus to Android 8.1.0, I've been unable to play a match without the game crashing on the loading screen. Although I have 3GB of RAM, the support team mentioned I only needed 1GB. Despite clearing my phone's data and reinstalling the game as recommended, the issue persists. Many users on the Google Play Store are experiencing similar problems, with the game crashing on the loading screen, especially on Flare S7 Plus with Android 8.1.0.