Lowe's Customer Service Issues

I recently shopped at your store and purchased items amounting to approximately $[redacted]. One of the items was an electric pressure washer. Upon checking the product online, I discovered that I was charged $[redacted] for the Greenworks [redacted]-PSI 1.2-GPM Cold Water Electric Pressure Washer instead of the $[redacted] for the Greenworks [redacted]-PSI 1.1-GPM Cold Water Electric Pressure Washer that I bought. I am unable to find the instruction manual for the item. I tried to contact your store for an email address to send pictures of the receipt and corresponding item for resolution, but they insisted I return to the store. I am located far away and depend on a driver for transportation, so physically going back to the store is inconvenient. I am willing to provide all necessary information, including my credit card details, to rectify the overcharge of approximately $30. I believe this is a store error that should be resolved without the need for a physical visit.

I encountered issues while attempting to order an extension cord online from Lowes. The online agent mentioned that the item was available at a store 25 miles away and proposed a truck delivery option for $79, which I found unreasonable. Despite having four closer Lowes stores, the agent insisted I couldn't order online as the nearby stores didn't have the product. Frustrated by the lack of clarity, I expressed my dissatisfaction with the service and eventually terminated the conversation. I now consider trying Home Depot instead due to the poor experience. I intended to buy two [redacted]-foot cords priced at $60 each. The reluctance of Lowes to facilitate the purchase has led me to contemplate exploring other stores like Home Depot and Menards, which are more conveniently located. Without the convenience of online ordering or local store pickup, I am hesitant to travel long distances. The extension cords were meant for a Greenworks dethatcher I recently purchased from Lowes, but this experience has made me reconsider my decision.

I purchased gray wall paint and red trim paint for my den, along with Kilz primer for both. While the gray paint worked well, the red trim paint is not adhering to the wood trim on the windows and doors. Despite four coats, the paint is now bubbling up. I need this project finished by Wednesday morning. When I sought help at Lowe's, I was advised to strip off the paint and start over or replace the trim entirely. I've already spent over a week on this, and now I'm being told the paint manager is unavailable. I paid $46.00 per gallon for each paint, but the red one is not covering properly. A friend suggested that the wrong color tint might have been used in the trim paint. After all this effort in my 16'x16' room, the red trim looks terrible. I desperately need assistance, but the Lowe's representatives have been unhelpful. Thank you for your help. Matthew H. [redacted] Carisbrooke Lane, Portsmouth VA [redacted]. [redacted] cell, [redacted] home. [redacted]

I purchased a set of kitchen appliances from my local Lowe's store recently. However, upon delivery, I encountered several issues. The refrigerator arrived scratched, and the stove was not functional. To make matters worse, during the exchange process, the delivery team took away my old working appliances along with the faulty ones, leaving me with only some of the new set. Despite promises of a prompt resolution, I have yet to receive any follow-up from the store's management. Multiple attempts to reach out by phone have been unsuccessful, leading to frustration and inconvenience. After visiting the store in person, I was informed that the situation could only be rectified once the remaining appliances were collected, putting me in a difficult position without essential kitchen equipment. The lack of communication and delay in resolving the issue have left me without necessary appliances for an extended period, and I am eagerly awaiting a resolution from Lowe's.

I purchased a refrigerator from Lowe's in East Rutherford, NJ under the name Carlos Arandela. The order number is M5525N4MK2. Unfortunately, upon delivery, I discovered a large dent on the front door of the refrigerator, which was quite disappointing. We have been without a functioning refrigerator at home for an entire month now. I initially purchased the same refrigerator on June 8, but the delivery has been scheduled for June 22. I am wondering if it would be possible to receive an earlier delivery date. The order number for the new refrigerator is [redacted]63, and the item number is [redacted].

We bought 4 kitchen appliances at the Lowes in Downingtown, PA, all black Whirlpool, except the dishwasher was white and GE. After calling customer service on Friday evening, they assured a replacement would be delivered Sunday, which did not happen. I had to contact the store, customer service, and the delivery company multiple times until it finally arrived on Tuesday, instead of the promised Sunday delivery. The original customer service representative, Nicholas, had promised a $[redacted] discount and an additional 20% off due to the inconvenience, but we did not receive the discount as initially agreed, even though we made the purchase over Memorial Day weekend. Despite the mix-up, we are still waiting for the adjustments to be made.

I have not received my purchased items from Lowe's as scheduled. The delivery window was first set for 8-12, then moved to 12-4, and further delayed to 4-8, but I still haven't received my delivery today. This has greatly inconvenienced me as I work on weekdays from 8-5 and needed the items for an event tomorrow. I was informed about a truck incident causing the delay, but this is not the first time experiencing issues with Lowe's in Bluefield, VA. My grandmother also faced no-show deliveries multiple times, waiting a month for her dishwasher. I contacted the manager, Tyler, to resolve the issue, but today, I didn't receive any updates from Lowe's, causing me to miss out on preparations for my event at Sam's.

Hello, I am a loyal customer of Lowes and have been utilizing their curbside and online ship-to-home services during the pandemic. I have encountered issues with my last two orders and wanted to bring this to your attention to improve your service. I still require assistance with resolving one of the orders. Order number [redacted]99 contained a lawn sprayer, liquid weed killer, and lawn fertilizer. Despite the cancellation of the sprayer, the fertilizer received was not suitable for my needs. After a long wait on hold, a helpful representative rectified the error. In my second order (#[redacted]33), the replacement sprayer was incomplete, used, and missing parts. With a newborn at home, I am unable to visit in person due to safety concerns. I have faced long wait times on the phone without resolution, and I am frustrated with the process. I am seeking a timely resolution or a refund to purchase elsewhere. Please contact me for a swift resolution via text. Thank you.

Subject: Urgent Assistance Needed with Unresolved Lowe's Order Issue Dear Sir or Madam, I am seeking urgent assistance. My wife and I have been struggling to resolve a critical issue with Lowe's customer service regarding an order complication. On May 13th, we placed an online order totaling $[redacted].12 for bathroom tile using my Visa credit card. Unfortunately, upon delivery about a week later, the majority of the tile was damaged, prompting us to reject the order. Subsequently, on May 24th, following customer service's advice, we reordered the tile for $[redacted].12, with the assurance of a full refund for the rejected items within ten days. While the new tile has arrived intact and is ready for use in our bathroom project, we have yet to receive the promised refund. Despite several attempts to contact Lowe's customer service, we have not received any resolution. We have only been assured of the refund with promises of a 72-hour wait, callback promises that were never fulfilled, and no sign of the refund either by check or Visa credit. Our case number is [redacted]1, which contains all relevant information. Your prompt assistance in facilitating the refund for the damaged goods, which Lowe's has already received, is greatly appreciated. We are loyal Lowe's customers, and resolving this issue promptly is crucial. While I am currently at work, please direct any responses to my personal email at [redacted] Thank you for your attention to this matter. Sincerely, Kevin Sutton Cell: [redacted] Email: [redacted] PS: As of my current update on June 18th at 10:07 AM Central, I have been on hold with Lowe's customer service for one hour and thirty-four minutes.

I visited the Fort Mill Lowe's a week and a half ago to buy more grass carpet, a product I had previously purchased and liked. The price appeared different at checkout from what was on the shelf. Despite the confusion, the customer service experienced was disappointing. The employee I approached seemed unhelpful and uninterested in resolving the issue of incorrect pricing. This encounter left me frustrated, and I called the store manager who also provided no satisfactory resolution. On a recent visit with my husband and mother-in-law, we encountered another pricing discrepancy with phone chargers. Despite trying to clarify with a manager over the phone, the issue remained unresolved. This consistent lack of customer service and attention to pricing accuracy has led me to decide to no longer shop at Lowe's. It's unfortunate considering how frequently we visited the store, but the disregard for customer satisfaction and pricing integrity is unacceptable.

On 12/8/19, I bought an 8-pack of GE Classic LED bulbs in soft white from Lowes in Milton, FL. Unfortunately, 2 bulbs failed, then a third. I contacted GE Lighting and received a manufacturer's courtesy coupon for a free package of light bulbs up to $12.50 as per their warranty. When I went to Lowes to use the coupon, I found the exact bulb was unavailable, so I picked up similar ones on sale for $9.48 each (item [redacted]). Surprisingly, Lowes refused to honor the coupon, creating confusion during checkout. Despite my frustration, I bought both packages of bulbs as my matching fixtures required them. Later, trying to return the bulbs became another headache. Lowes' policy changes regarding discounts and sale prices for MyLowe's customers added to my disappointment. Additionally, the system error during return caused unnecessary delays as I witnessed another customer facing a similar issue with her military discount. The lack of override capabilities for the staff resulted in a lengthy and frustrating experience, leaving me extremely dissatisfied.

We placed an order for a Maytag washer and dryer at the end of May. The delivery was scheduled for 6/12/21, but we didn't receive any notification. Despite being fourth in line for delivery, it never arrived. After visiting the store on the 13th, we found out the delivery date was changed to the 22nd without our knowledge. Even though the manager didn't come to speak with us, we canceled the order and received a refund. On a separate visit to the Lowe's Dr., Clarksville Tn store, my husband couldn't find the plastic containers he wanted as they were only on the top shelves, not in the bins. This has become a common occurrence recently. Feeling let down by Lowe's, I ended up purchasing my washer from Home Depot where the delivery went smoothly.

I placed an order for two Minuteman International Garden Trellises on June 12th, with an estimated delivery date of June 16th. However, as of June 23rd, only one trellis has been delivered by FedEx, and I have been charged for both items. I am currently experiencing long wait times on hold with Lowe's customer service at 1-[redacted]. This situation is frustrating, especially since I have found the same item at Target and Walmart for a lower price. This is not the first time I have had issues with Lowe's, and comparing them to HomeDepot doesn't help as both have let me down. Amazon is the only reliable company in my experience, but unfortunately, they don't carry this specific item. All I want is to receive the second garden trellis that I ordered.

I sustained an injury at your Salem store on Turner Road in the Garden department. The incident occurred on 06/02 at 10:00 AM when I tripped over a hose in the aisle, resulting in broken ribs. Despite several witnesses trying to assist, I couldn't be moved due to a PIC Line in my arm. Initially unsure of the extent of my injuries, I later discovered multiple fractures. Following a doctor's examination and X-rays, further imaging is required to monitor the healing process. I have a claims officer to contact but have been unable to reach them at [redacted].

I placed an online order on 6/21/21 for my local Lowe’s in Edwardsville, Pennsylvania. The site showed my items were in stock, and I was given a delivery date of 6/29/21, which was perfect for my timeline. My order number is [redacted]66. Today, on 6/29/21, I received a phone call confirming my delivery window between 10:30 and 2:30. But later, I got an email with a complete order and delivery schedule change. Now, my patio set is coming from two different locations on two different dates! I am extremely disappointed and frustrated as I needed the furniture by a specific date, and now I'll only have part of it in time. It's very unprofessional. I hope Lowe’s can help expedite the delivery sooner than July 7. I even tried contacting the store listed for pickup of the patio table, but they claim they don't have it in stock. This experience with Lowe’s online ordering has been confusing and should be clarified for customers. Your assistance in resolving this matter promptly would be greatly appreciated.

I am experiencing difficulty placing an online order due to an issue with my delivery address not matching the zip code. Despite multiple attempts calling customer service and currently being on hold for 49 minutes, I am unable to finalize my purchase. I have successfully ordered from Lowe's in the past and know they can deliver; I just need assistance fixing this problem. The items I am trying to buy are a Whirlpool dishwasher and refrigerator with additional services like installation and haul away. I am eager to complete my order to schedule delivery and installation for July 5th, my day off work. Despite visiting the store to seek assistance, I was unsuccessful. Any help in completing my order promptly would be greatly appreciated. J.C.

I recently reinstalled the mobile app, and unfortunately, all my purchase and quick list information disappeared. The app kept prompting me to update my email address, but when I tried, it was unresponsive, displaying only a large X in the corner. Clicking the submit button did not yield any results. I've been a user of the Lowes app since [redacted] and have never encountered this issue before.

I purchased an attic fan from Lowe's online. Once it arrived, my roofer installed it, and it worked for two weeks before unexpectedly stopping. Being a licensed electrician, I examined it and found issues with the motor's power and field. After contacting customer service in early May, they assured me a new motor and system would be sent out, yet I have not received anything since. The summer is nearly over, and the delay has been frustrating after ordering in March. Spending two hours on the phone with Lowe's customer service proved unhelpful, as they were unable to assist me. I am tired of the back and forth and just want this matter resolved promptly.

I bought a set of four large kitchen appliances on June 29, [redacted]. The refrigerator was delivered on July 2, [redacted]. However, I received a call from Lowe’s delivery last night informing me that the range, dishwasher, and microwave would be delayed until July 28, [redacted]. I contacted Lowe’s customer service at 10 a.m. today and was put on hold for 1 hour and 20 minutes with no response. I've been trying to reach the local Flowood Lowe’s without success. I am feeling exhausted and frustrated. If I don’t hear back soon, I may have to cancel my order. This is a significant purchase, but the customer service experience has been disappointing. I would appreciate a prompt reply.

Good afternoon. I am reaching out in regards to the delivery service provided by XPO Delivery Company for a purchase made from Lowes on 2 JUL [redacted]. The delivery was made to [redacted] Enfield RD, Aylett, VA [redacted] under the name Arthur Bowler. Unfortunately, during the delivery, my personal property's yard was damaged by the XPO driver. I have been trying to communicate with XPO about repairing the damage without success. Despite speaking with Nikki, Bel, Angel, and Maricar from XPO since 6 JUL, they have not provided a solution and communication has been inconsistent. They keep assuring me that someone will contact me, but the follow-up is lacking. As a loyal customer of Lowes, I believe in their commitment to customer service and would appreciate assistance in resolving this matter. I kindly request that Lowes intervene and facilitate communication with XPO to address the damage caused to my property. Thank you. Sherry Bowler